2021 FORD MUSTANG MACH-E battery

Connector.
A
Coupler.
B
Control Box.
C
The mobile charger is in the rear luggage
compartment under the load floor and
allows you to charge the vehicle's battery
using a standard household outlet.
You must plug the connector into the
control box first. Then plug the connector
into the household outlet, and then plug
the coupler into the vehicle charge port.
The power indicator illuminates blue when
the connector is properly inserted into the
control box and dedicated wall outlet.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session.
Note: Follow the installation instructions
provided with the mobile charger.
Note: We recommend using the supplied
plugs and connectors.
Note: If you do not use a dedicated circuit,
the circuit breaker could trip or open. If a
dedicated circuit is not available, contact a
licensed professional electrician regarding
the installation of a dedicated outlet. Note:
The mobile charger does not charge
and gives a fault indication, if ground is not
present.
Note: Plug the connector for the mobile
charger directly into the wall plug
receptacle. Do not plug the mobile charger
into any form of extension cord.
Note: If the wall bracket is not used for
mounting the charging equipment, plug the
charging equipment into an outlet closer to
ground.
Mobile Charger Indicator Lights Amber Fault Indicator Light.
A
Blue Status Indicator Light.
B
Red Trouble Indicator Light.
C
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE336365 E336515

CARE INSTRUCTIONS
Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.
SAFETY FEATURES
The charger includes the following safety
features to protect against the risk of
electric shock:
•
Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.
• Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.
• Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.
• Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.
• Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe. LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.
Note:
Do not apply excessive force. Forcing
the door open or closed damages the charge
port.
CHARGE PORT INDICATORS
The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The charge status indicator displays how
far along the charge is:
• When zone A is pulsing, the charge is
between 0-20 percent.
• When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.
• When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE317346

•
When zones A, B, and C illuminate, and
zone D is pulsing, the charge is between
60-80 percent.
• When zones A, B, C, and D illuminate,
and zone E is pulsing, the charge is
between 80-100 percent.
• When all zones illuminate, the charge
is 100 percent. Note:
When charging stops, the charge
status indicator shows all the completed
zones solidly illuminated up in a blue color
for 30 seconds before turning off. For
example, if charging stops at 70 percent,
then A, B, and C light up solidly to indicate
a battery charge level of at least 60 percent
but less than 80 percent. Charging stops
when complete or when paused due to
charge settings or charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can turn it Off. Locate the charge port
light under the vehicle settings on your
in-vehicle touchscreen.
There are three charge port indicator light
colors, which indicate a specific action:
White is used as a courtesy light to help
with plugging in and to acknowledge
actions such as plugging in and unplugging. Blue is used when the vehicle is plugged in
and either charging or waiting to charge.
Amber is used to indicate charge faults.
Note:
Charging faults are identified by the
color amber on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the mobile charger, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator illuminates solidly in an amber
color for 30 seconds and then turns off. If
this happens, unplug the charge coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle serviced as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or mobile charger, the entire charge status
indicator flashes amber continuously for 30
seconds and then turns off. If this happens
check the mobile charger, charge station or
electrical supply.
AC CHARGING
CONNECTING THE CHARGER Charging Using the Mobile Charger
CAUTION: TO REDUCE THE RISK OF
FIRE- The plug must be properly
grounded. Use a dedicated circuit. If you
do not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE
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To charge the high voltage battery:
You must unwrap the mobile charger
completely before charging.
1. Put the vehicle in park (P).
Note:
Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right edge of the charge port door and then release to
open the door.
3. Plug the connector into the control box.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.
4. Plug the connector into the wall outlet.
5. Confirm that the mobile charger's indicators illuminate.
6. Plug the charge coupler into the charge
port receptacle on your vehicle. Note:
Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: Plug the connector into the wall
outlet before connecting the charge coupler
to your vehicle's charge port.
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Note: If charging for your vehicle fails,
please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.
For more information, visit
www . o wner .f or d . c om .
Charging At a Charge Station
1. Put your vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE335725 E329078

Note:
You cannot shift your vehicle out of
park (P) until you remove the charge
coupler. 3.
Press the center right-hand edge of the
charge port door to close.
DC CHARGING
CONNECTING THE CHARGER To charge the high voltage battery:
1. Put the vehicle in park (P).
Note:
Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right-hand edge of the
charge port door and then release to
open the door.
3. Open the dust cap cover on the charge
port to expose lower connectors. 4.
Plug the charge coupler into the charge
port receptacle on your vehicle. Note:
Make sure the button clicks
confirming that you have completely
engaged the coupler. Your vehicle locks to
the charge coupler.
Note: When the handle is properly engaged,
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: The vehicle monitors battery health
and may take actions including, but not
limited to, reducing the DC fast charge rate
to protect the battery hardware from
damage, and to maintain battery health.
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4. Move the low voltage service
disconnect to the off position. 5.
Locate the manual release mechanism. 6. Between the gap of the hood and
windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session. 7. Remove the charge coupler from the
charge port. 8. Close the low voltage service
disconnect.
9. Reinstall the inner luggage compartment shields. See Installing
and Removing the Luggage
Compartment Cover
(page 277).
10. Close the hood.
Note: The next time you plug in to charge
your vehicle, the locking mechanism
re-engages and the pull ring resets.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak
hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.
Scheduled charging can be set up in the
on vehicle display or in the FordPass app.
To view your charge settings: Access the vehicle drawer on the
touchscreen.
1. Press
Settings on the touchscreen.
2. Press Charge.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE354043 E339336 E339335 E228962 E353808

Charge Settings Screen
Charge status.
A
Charge status icon.
B
High voltage battery state of
charge.
C
Estimated vehicle driving range.
D
Charging time information.
E
Charging location preferences.
F
Departure and comfort
preferences.
G
Charge Status
Shows the present state of charging
system. Action
Charge Status
The vehicle is unplugged and will startcharging once plugged in.
Will charge when plugged in
The vehicle is unplugged at a location withcharge times enabled. Charging is sched-uled to start at the time displayed based
on your settings. You must plug in prior to
the start time shown for the vehicle to begin charging at that time.
Will wait for preferred charge time
The vehicle is plugged in at location with
charge times enabled. Charging will start at the time displayed, which is based on your charge time settings.
Waiting for preferred charge time
The vehicle is plugged in and charging has
been stopped through the FordPass mobile app.
Charging stopped
The vehicle is plugged in and charging.
Charging
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE335158

Action
Charge Status
The vehicle is plugged into a DC FastCharge station and charging.
Fast charging
The vehicle is plugged in and charging the12V battery.
Charging 12V battery
The vehicle is plugged in and the climatecontrol system is operating according to the departure and comfort settings.
Cabin conditioning
The vehicle is plugged in and there is a fault
within the vehicle charging system. Unplug
and plug back in. If the fault is still present,
contact your authorized EV certified dealer.
Vehicle charge fault
The vehicle is plugged in and a fault has
been detected with the charge station or charging cord. Please check the charging
cord and the charging station or electrical supply.
Charge station fault
A charging coupler has been plugged into
the vehicle but there is no connection with a charging power source.
Charge station not detected
The vehicle is plugged in and charging hasbeen paused at the charge station.
Charge station paused
Charging Time Information
When charging, the start and estimated
end time displays. When fast charging, the
end time is replaced with the estimated
time at 80% charge until the charge
reaches 80%, then the estimated time at
100% charge is displayed.
When your vehicle is at a stored charging
location and not plugged in, the start and
end times display based on known
charging infrastructure.
Note: Charging time information is
estimated. Certain conditions could result
in longer charging times. See Charging
Your Vehicle (page 159). High Voltage Battery State of Charge
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
Estimated Vehicle Driving Range
Displays the estimated distance the vehicle
can travel with the present high voltage
battery charge level. See
What Is the
Vehicle Range Display (page 118).
Charge Status Icons
Displays when your vehicle is plugged in. Not charging due to a fault.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE306677