Remote Vehicle Control Examples
Result
Command
The vehicle tells
you how much gas it has left.
How much gas is in
my tank?
Maintenance and Roadside Assistance
Examples Result
Command
Your vehicle calls
the roadside assist- ance phonenumber.
Call roadside
assistance.
Vehicle Information Examples Result
Command
Information about
the feature appears on the center
display or FordPass app.
How does cruise
control work?
Information aboutthe warning light appears on the
center display or FordPass app.
What does the
warning light mean?
Information aboutopen recalls
appears on the
center display or FordPass app.
Am I affected by
any recalls?
Your vehicle or
FordPass app tells you the expiration date.
When does my
warranty expire? Charging Examples Result
Command
Information about
the time and loca- tion of the next
charge appears on the center display or FordPass app.
When is my next
scheduled charge?
Shows the chargingdisplay in thevehicle.
Show me the char-
ging schedule.
Shows the chargingdisplay in thevehicle.
Change my charge
schedule.
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Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Cabin air filter replacement every
20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes; first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle, make sure you have scheduled
maintenance performed at the designated
intervals.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of fluids to protect your vehicle at the
lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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Make sure to change your vehicle
’s fluids
at the specified intervals or in conjunction
with a repair. Flushing is a viable way to
change fluid for many vehicle sub-systems
during scheduled maintenance. It is critical
that systems are flushed only with new
fluid that is the same as that required to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point Inspection
Radiator, cooler, heater and air conditioning hoses
12V Battery performance
Suspension components for leaks ordamage
Exterior lamps and hazard warning system
operation
Steering and linkage
Fluid levels; fill if necessary 1
Tires for wear and proper pressure 2
For fluid leaks
Windshield for cracks, chips or pits
Half-shaft dust boots
Washer spray and wiper operation
Horn operation
1 Brake, coolant recovery reservoir and window washer.
2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Normal Scheduled Maintenance
1
Rotate tires, inspect tire wear and measure tread depth.
Every 12 months or
10,000 mi (16,000 km).
Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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Normal Scheduled Maintenance
1
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Brake Fluid Maintenance
1
Change brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
Replace cabin air filter. 1
Every 20,000 mi (32,000 km)
Change the transmission fluid.
At 10 years or
150,000 mi
(240,000 km)
Change the coolant.2
At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles
operated in these conditions require frequent inspection and replacement of the cabin
air filter.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every 5 years or
100,000 mi (160,000 km).
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PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
www.dtsc.ca.gov/hazardouswaste/perchlorate.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual.
Genuine Ford and Motorcraft parts meet
or exceed these specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents happen sometimes. Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty.
The Ford Warranty may not cover damage
caused to your vehicle as a result of failed
non-Ford parts.
For additional information, refer to the
terms and conditions of the Ford Warranty.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
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SUNA Products and/or Services are
intended as an aid to personal motoring
and travel planning, and do not provide
comprehensive or accurate information on
all occasions. On occasions, you may
experience additional delay as a result of
using SUNA Products and/or Services. You
acknowledge that it is not intended, or
suitable, for use in applications where time
of arrival or driving directions may impact
the safety of the public or yourself.
4. Use of SUNA Products and Services
while driving
You, and other authorized drivers of the
vehicle in which SUNA Products and/or
Services are available or installed and
active, remain at all times responsible for
observing all relevant laws and codes of
safe driving. In particular, you agree to only
actively operate SUNA Products and/or
Services when the Vehicle is at a complete
stop and it is safe to do so.
5. Service Continuity and Reception of
the SUNA Traffic Channel
We will use reasonable endeavors to
provide the SUNA Traffic Channel 24 hours
a day, 365 days a year. The SUNA Traffic
Channel may occasionally be unavailable
for technical reasons or for planned
maintenance. We will try to perform
maintenance at times when congestion is
light. We reserve the right to withdraw
SUNA Products and/or Services at any
time.
Also, we cannot assure the uninterrupted
reception of the SUNA Traffic Channel
RDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers or
the manufacturer of your device (the
“Suppliers”)) shall be liable to you or to
any third party for any damages either
direct, indirect, incidental, consequential
or otherwise arising out of the use of or
inability to use SUNA Products and/or Services even if Intelematics or a Supplier
has been advised of the possibility of such
damages. You also acknowledge that the
neither Intelematics nor any Supplier
guarantees nor make any warranties that
relate to the availability, accuracy or
completeness of SUNA Products and/or
Services, and to the extent which it is
lawful to do so, both Intelematics and each
Supplier excludes any warranties which
might otherwise be implied by any State
or Federal legislation in relation to SUNA
Products and/or Services.
7. Please Note
Great care has been taken in preparing this
manual. Constant product development
may mean that some information is not
entirely up-to-date. The information in this
document is subject to change without
notice.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner
’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner ’s
Manual is written primarily for the U.S. and
Canadian markets. Features or equipment
listed as standard may be different on units
built for export. Refer to this Owner ’s
Manual for all other required
information and warnings.
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