2021 FORD MUSTANG MACH-E reset

Note:
Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, FordPass Connect Settings and
de-authorizes previously authorized users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode.
Note: Once the system detects a valid
Phone as a Key, the temporary passcode
displays in both the touchscreen and mobile
app. If the system does not detect a valid
Phone as a Key, it prompts you to enter your
Backup Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode on the keyless entry keypad
to unlock your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet
Mode on the touchscreen. Once the system
detects an authorized Phone as a Key, it
disables. If the system does not detect a
valid Phone as a Key, it prompts you to
enter your Backup Start Passcode. Once
validated, Valet Mode disables.
USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition button. If the system does not detect
a valid Phone as a Key, a message
appears and the system prompts you
for your Backup Start Passcode. Note:
Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your Backup Start Passcode.
3. After entering your Backup Start Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup
Start Passcode, a message alerts you
to start your vehicle.
5. Press the brake pedal and the ignition button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat steps 1-5.
System Lockout
The system locks after five attempts of
trying to enter a Backup Start Passcode,
resetting a current passcode or entering
an incorrect Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system
allows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone
as a Key?
The touchscreen shows the Phone as
a Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the FordPass app,
a control button appears on the home
screen of the FordPass app.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone as a Key

What happens if I cannot unlock the
vehicle with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.
Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car? Your phone ’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.
What do I do if my phone is lost,
damaged, or the battery has depleted? Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See Using
the Backup Start Passcode (page
71).
How many phones can I use for Phone
as a Key? You can program and activate up to
four phones with Phone as a Key to
your vehicle. How does a valet drive my car if I only
use my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See
Using the Valet
Mode (page 71).
I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key? Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See
Programming Your
Phone (page 70).
Why can I not remotely start the vehicle
with my Phone as a Key? Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See
Programming Your Phone
(page
70).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone as a Key

KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. With the admin key in the vehicle, fully
press the brake pedal and press the
push button start.
2. Access the vehicle drawer on the touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
Locks.
6. Press and hold the OK button until the
system reset confirmation appears.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor. Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.
USING KEYLESS ENTRY
Unlocking the Doors
With your passive key or authorized phone
within
3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE334831

OPENING AND CLOSING THE
WINDOWS
WARNING: Do not leave children
unattended in your vehicle and do not
let them play with the power windows.
Failure to follow this instruction could
result in personal injury. WARNING:
When closing the
power windows, verify they are free of
obstruction and make sure that children
and pets are not in the proximity of the
window openings. Press the window control switch
to open the window. Lift the
window control switch to close
the window.
Note: The power windows operate with the
ignition on, and for several minutes after you
switch the ignition off or until you open a
front door.
To reduce wind noise or pulsing noise when
one window is open, slightly open the
opposite window.
One-Touch Open
Fully press the window control switch and
release it. Press again or lift it to stop the
window.
One-Touch Close
Fully lift the window control switch and
release it. Press again or lift it to stop the
window.
Resetting One-Touch Close
Carry out all steps within 30 seconds of
starting the sequence.
1. Close the window. 2. Press and hold the window control
switch until the window is fully open.
Keep the window control switch
pressed for a few seconds.
3. Lift and hold the window control switch
until the window is fully closed. Keep
the window control switch held for a
few seconds.
4. Press and hold the window control switch until the window is fully open.
Keep the window control switch
pressed for a few seconds.
5. Lift and hold the window control switch
until the window is fully closed. Keep
the window control switch held for a
few seconds.
Note: Repeat the procedure if the window
does not close when you use one-touch.
GLOBAL OPENING AND
CLOSING
WHAT IS GLOBAL OPENING AND
CLOSING
You can use the remote control to open
the windows with the ignition off.
USING GLOBAL OPENING
1. Press and release the unlock button on
the remote control.
2. Press and hold the unlock button on the remote control.
3. Release the button when the windows
start to open.
Press the lock or the unlock button on the
remote control to stop global opening.
Note: You can use global opening for a
short period of time when you unlock your
vehicle using the remote control.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Windows

ADJUSTING THE EXTERIOR
MIRRORS
WARNING: Do not adjust the
mirrors when your vehicle is moving. This
could result in the loss of control of your
vehicle, serious personal injury or death. Power fold.
A
Window lock.
B
Adjustment control.
C
Right-hand mirror.
D
Left-hand mirror.
E
To adjust the mirrors, switch your vehicle
on, with the push button start in accessory
mode or your vehicle running.
1. Select the mirror you want to adjust. The control light turns on.
2. Use the adjustment control to adjust the position of the mirror.
3. Press the mirror control again. The control light turns off. FOLDING THE EXTERIOR
MIRRORS - VEHICLES WITH:
MANUAL FOLDING MIRRORS
Push the mirror toward the door window
glass. Make sure that you fully engage the
mirror in its support when returning it to its
original position.
Heated Exterior Mirrors
See
Switching the Heated Mirrors On
and Off (page 128).
Memory Mirrors
You can save and recall the mirror
positions through the memory function.
See Saving a Preset Position
(page 144).
Directional Indicator Mirrors
When your vehicle is running, the
forward-facing portion of the appropriate
mirror housing blinks when you switch on
the turn signal.
Puddle Lamps
The puddle lamps turn on when you
approach your vehicle with a remote
control or phone. If your vehicle has
auto-folding mirrors, the puddle lamps are
only on if the mirrors are folded and turn
off when the mirrors unfold.
360 Degree Camera
(If Equipped)
See
Locating the 360 Degree Cameras
(page 216).
Blind Spot Information System
See
What Is Blind Spot Information
System (page 251).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Exterior MirrorsE311081

FOLDING THE EXTERIOR
MIRRORS - VEHICLES WITH:
POWER FOLDING MIRRORS (IF
EQUIPPED)
Power-Folding Mirrors
(If Equipped)
To fold both mirrors, switch your vehicle
on, with the push button start in accessory
mode or your vehicle running. For tight parking conditions,
press the control switch to fold
the mirrors.
Press the control switch again to unfold
the mirrors.
Note: Do not stop the mirrors midway
through their movement. Wait until the
mirrors stop moving and press the control
again.
Note: The left-hand and right-hand mirrors
move at different rates. For example, one
mirror may stop when the other one
continues to move. This is normal. Moving
the mirrors 10 or more times within one
minute, or repeated folding and unfolding
of the mirrors when holding the control
down during full travel, may disable the
system to protect the motors from
overheating. Wait approximately three
minutes with your vehicle running, and up
to 10 minutes with your vehicle off, for the
system to reset and operate as normal.
Loose Mirror
If the power-folding mirrors are manually
folded, they may not properly work even
after you re-position them. You need to
reset them if:
• The mirrors vibrate when you drive.
• The mirrors feel loose. •
The mirrors do not stay in the folded or
unfolded position.
• One of the mirrors is not in its normal
driving position.
To reset the power-fold feature, use the
power-folding mirror control to fold and
unfold the mirrors. A loud noise could occur
when you reset the power-folding mirrors,
this sound is normal. Repeat this process
as needed each time the mirrors are
manually folded.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Exterior Mirrors

ACCESSING THE TRIP
COMPUTER
Press the button to open the
application drawer.
1. Select Trips.
RESETTING THE TRIP
COMPUTER Press the button to open the
application drawer.
1. Select
Trips.
2. Select
Trip 1 or Trip 2.
3. Press
Reset.
Note: The current trip resets every time you
start your vehicle.
TRIP DATA
Trip data includes distance, time and
energy economy. Better energy economy,
meaning greater efficiency or lower
consumption, results in increased driving
range.
Where Did My Energy Go
Displays a breakdown of energy
consumption for your trip. •
Climate Use – This includes energy
used by your vehicle ’s high voltage
climate control components such as
the electric A/C compressor and the
electric heater.
• Driving – This includes energy used to
propel your vehicle based on your
driving style and route. Your driving
style includes how fast you drive and
whether your acceleration and braking
is mild or aggressive. Your route
includes factors such as the amount
of city or highway driving and road
slopes.
• Accessories – This includes energy
used for low voltage accessories such
as climate system fans, heated seats
and lighting.
• Exterior Temperature – This includes
energy losses due to outside
temperature and other conditions
which reduce vehicle system efficiency.
How Is My Driving
Display ’s scores for trip driving behavior.
Higher scores result in better energy
economy.
• Acceleration – Light to moderate
acceleration improves your score.
• Braking – We recommend slow and
steady braking.
• Speed – Maintain reasonable vehicle
speeds for best scores. You can view additional trip data
by pressing the icon on your
touchscreen.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Trip Computer E352790

Note:
You can also use FordPass to extend
the remote start duration.
If the duration is set to 15 minutes, the
duration extends by another 15 minutes.
This provides a total of 30 minutes.
Note: Remote start can only be extended
once.
Note: A maximum of two remote starts, or
one remote start with an extension, are
allowed. To reset the restart procedure
switch the vehicle to on, then to off.
REMOTE START SETTINGS
SWITCHING CLIMATE CONTROL
AUTO MODE ON AND OFF
1. Access the feature drawer on the touchscreen.
2. Press SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Climate Control.
6. Switch
Auto on or off.
Note: If you switch the auto mode on, the
system attempts to heat or cool the interior
to
72°F (22°C).
Note: When you switch the vehicle on, the
climate control system returns to the last
used settings.
SWITCHING CLIMATE CONTROL
LAST SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Last Settings on or off. Note:
If you switch the last settings on, the
system remembers the last used settings.
SWITCHING THE HEATED SEAT
SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats.
6. Switch
Auto on or off.
Note: If you switch the heated seat settings
on, the heated seats turn on during cold
weather.
SWITCHING THE HEATED
STEERING WHEEL SETTINGS ON
AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats and Steering Wheel.
6. Switch
Auto on or off.
Note: If you switch the heated steering
wheel settings on, the heated steering wheel
turns on during cold weather.
SETTING THE REMOTE START
DURATION
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Duration.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start