To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
•
Seat and steering wheel position.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Connectivity
Device (If Equipped)
The connectivity device has a
SIM. The connectivity device was
enabled when your vehicle was
built and periodically sends messages to
stay connected to the cell phone network.
These messages could include information
that identifies your vehicle, the SIM and the
electronic serial number of the connectivity
device. Cell phone network service
providers could have access to additional
information, for example, cell phone
network tower identification.
Note: The connectivity device continues to
send this information unless you disable the
connectivity device. To find out more about
having the connectivity device disabled,
contact the Ford Customer Relationship
Center. Disabling this connectivity device is
permanent. See Connected Vehicle (page
306
).
If FordPass is connected to your vehicle,
Ford also receives additional information,
for example, location and vehicle data. See
FordPass Terms and Privacy Policy. For
additional information about our privacy
policy, visit
www .For dC onne c t e d . c om or
refer to your local Ford website.
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Note:
To stop the connectivity device from
sharing this information, for example,
location and vehicle data, see your
Connectivity Settings through the FordPass
app. You may also remove the vehicle from
your FordPass account.
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Note: If you plan to no longer use your
vehicle, for example, by selling or donating
it, remember to remove the vehicle from
your FordPass account. If you recently
purchased the vehicle and want to disable
connectivity, please contact the Ford
Customer Relationship Center through the
FordPass app or by using the e-mail address
on the local Ford website.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law. If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information.
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note:
To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
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Using Your Vehicle With a
Snowplow
Do not use this vehicle for
snowplowing.
Your vehicle does not have a snowplowing
package.
Using your Vehicle as an
Ambulance
If your light truck has the Ford Ambulance
Preparation Package, it may be utilized as
an ambulance. Ford urges ambulance
manufacturers to follow the
recommendations of the Ford Incomplete
Vehicle Manual, Ford Truck Body Builder
’s
Layout Book and the Qualified Vehicle
Modifiers (QVM) Guidelines as well as
pertinent supplements. For additional
information, please contact the Truck Body
Builders Advisory Service at
http://www.fleet.ford.com/truckbbas/
and then by selecting Contact Us or by
phone at 1–877 –840–4338.
Use of your Ford light truck as an
ambulance, without the Ford Ambulance
Preparation Package voids the Ford New
Vehicle Limited Warranty and may void
the emissions warranties. In addition,
ambulance usage without the preparation
package could cause high underbody
temperatures, over-pressurized fuel and a
risk of spraying fuel, which could lead to
fires.
If your vehicle has the Ford Ambulance
Preparation Package, it will be indicated
on the Safety Compliance Certification
Label. The label is on the driver side door
pillar or on the rear edge of the driver door.
You can determine whether the
ambulance manufacturer followed Ford ’s
recommendations by directly contacting
that manufacturer. MOBILE COMMUNICATIONS
EQUIPMENT WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner ’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.
One of the following could cause a
decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones,
battery chargers and alarm systems. If the
frequencies are jammed, you will not be
able to use your remote control. You can
lock and unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended. Note:
If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 46).
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SAFETY PRECAUTIONS
WARNING: Do not overfill the fuel
tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray
and fire. WARNING:
The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury. WARNING: Fuels can cause serious
injury or death if misused or mishandled. WARNING:
Gasoline may contain
benzene, which is a cancer-causing
agent. WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING:
Flow of fuel through a
fuel pump nozzle can produce static
electricity. This can cause a fire if you are
filling an ungrounded fuel container. WARNING: Stop refueling after the
fuel pump nozzle automatically shuts
off for the second time. Failure to follow
this will fill the expansion space in the
fuel tank and could lead to fuel
overflowing. Observe the following guidelines when
handling automotive fuel:
•
Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Automotive fuels can be harmful or
fatal if swallowed. Fuel such as
gasoline is highly toxic and if
swallowed can cause death or
permanent injury. If swallowed, call a
physician immediately, even if no
symptoms are immediately apparent.
The toxic effects of fuel may not be
visible for hours.
• Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead
to eye and respiratory tract irritation.
In severe cases, excessive or prolonged
breathing of fuel vapor can cause
serious illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If
you splash fuel in your eyes, remove
contact lenses (if worn), flush with
water for 15 minutes and seek medical
attention. Failure to seek proper
medical attention could lead to
permanent injury.
• Fuels can also be harmful if absorbed
through the skin. If you splash fuel on
your skin, clothing or both, promptly
remove contaminated clothing and
wash your skin thoroughly with soap
and water. Repeated or prolonged skin
contact with fuel liquid or vapor causes
skin irritation.
• Be particularly careful if you are taking
“Antabuse ” or other forms of disulfiram
for the treatment of alcoholism.
Breathing gasoline vapors, or skin
contact could cause an adverse
reaction. In sensitive individuals, serious
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Fuel Filler Cap
WARNING: The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury.
Note: If you do not use the correct fuel filler
cap, excessive pressure or vacuum in the
fuel tank may damage the fuel system or
cause the fuel cap to disengage in a crash.
The fuel tank has a threaded fuel filler cap.
Note: If you must replace the fuel filler cap,
replace it with a fuel filler cap that is
designed for your vehicle. The vehicle
Warranty may be void for any damage to
the fuel tank or fuel system if the correct
genuine Ford, Motorcraft or other certified
fuel filler cap is not used.
When refueling the vehicle fuel tank do the
following.
1. When your vehicle has stopped, shift into neutral (N) or park (P).
2. Apply the parking brake and switch the
ignition off.
3. Turn the fuel filler cap counterclockwise and remove it.
4. Refuel your vehicle as required.
5. Replace the fuel filler cap, turn it clockwise until you feel a strong
resistance.
Fuel Fill Rate
Your vehicle has a fuel fill pipe that is able
to accept fuel up to
20 gal (75 L) per
minute from a fuel-dispensing nozzle.
Pumping fuel at greater flow rates may
result in premature nozzle shut-off or spit
back. Truck stops have fuel pumps and nozzles
designed for larger, heavy-duty trucks. If
you are refueling your vehicle at a truck
stop and the nozzle shuts off repeatedly,
wait 5-10 seconds, then use a slower fill
rate.
REFUELING - GASOLINE
WARNING:
Fuel vapor burns
violently and a fuel fire can cause severe
injuries. WARNING: Read and follow all the
instructions on the pump island. WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING:
Stay outside your
vehicle and do not leave the fuel pump
unattended when refueling your vehicle. WARNING:
Keep children away
from the fuel pump; never let children
pump fuel. WARNING:
Wait at least 10
seconds before removing the fuel pump
nozzle to allow any residual fuel to drain
into the fuel tank. WARNING: Stop refueling after the
fuel pump nozzle automatically shuts
off for the second time. Failure to follow
this will fill the expansion space in the
fuel tank and could lead to fuel
overflowing.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.
Additional information and resources are
available online: Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805) Website
www.ford.ca
Facebook
FordServiceCA (English)
FordServiceQC (Français)
Twitter
@FordServiceCA
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Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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