2021 FORD F-150 Owners Manual

CONNECTED VEHICLE – TROUBLESHOOTING
CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS - VEHICLES
WITH: MODEM
Possible Cause and Resolution
Symptom
I cannot confirm the
connection of my FordPass
account to the modem. –
Modem is not enabled.
•Switch vehicle connectivity on.
– Weak network signal.
•Move your vehicle closer to a place where the
network signal is not obstructed.
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F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202104, Second-Printing Connected Vehicle

CONNECTED VEHICLE –
FREQUENTLY ASKED QUESTIONS
- VEHICLES WITH: SYNC 4
Why can I not confirm the
connection of my FordPass
account to the modem?
•
The modem is not enabled. Switch
vehicle connectivity on.
• The network signal is weak. Move your
vehicle closer to a place where the
network signal is not obstructed.
Why can I not connect to a Wi-Fi
network?
• You entered the wrong network
password. Enter the correct password.
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
• There are multiple access points in
range with the same network name.
Choose a unique name for your
network. Do not use the default name
unless it contains a unique identifier,
for example as part of the MAC
address.
Why does the Wi-Fi connection
disconnect after successful
connection?
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
What can I do if I am close to a Wi-
Fi router but the network signal
strength is weak?
• If your vehicle has a heated windshield,
position your vehicle so that the
windshield is not facing the Wi-Fi
router. •
If your vehicle has metallic tinting on
the windows but not on the windshield,
position your vehicle so that the
windshield is facing the Wi-Fi router or
open the windows that are facing the
router.
• If your vehicle has metallic tinting on
the windows and the windshield, open
the windows that are facing the router.
• If your vehicle is in a garage and you
have the garage door closed, open the
garage door as it could block the signal.
Why can I not see a network I
expect to see in the list of available
networks?
• The network is hidden. Make the
network visible and try again, or
manually add a network in the Wi-Fi
settings menu.
• Some network security types are not
supported, for example WEP.
Why do software downloads take
too long?
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
• Wi-Fi network is in high demand or has
a slow Internet connection. Use a more
reliable Wi-Fi network.
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F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202104, Second-Printing Connected Vehicle

Why does the software not update
when the system seems to connect
to a Wi-Fi network and the signal
strength is excellent?
•
No software update is available at this
time.
• Select automatic updates option in the
settings menu to enable automatic
software update or contact an
authorized dealer.
• There could be a connection problem.
Test the network using another device.
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F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202104, Second-Printing Connected Vehicle

CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Select the settings option on the
feature bar.
1. Press Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
2. Press
Settings.
3. Press
Edit.
4. Press
Hotspot visibility.
Note: The hotspot visibility default setting
is on.
Finding the Wi-Fi Hotspot Name
and Password Select the settings option on the
feature bar.
1. Press
Vehicle Hotspot.
2. Press
Settings.
Note: The network name is the hotspot
name.
3. Press
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier ’s portal
opens on your device. 2. If the portal does not open on your
device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD Select the settings option on the
feature bar.
1. Press
Vehicle Hotspot.
2. Press
Settings.
3. Press
Edit.
4. Press
Change Network Name.
5. Enter your required network name.
6. Press
Done.
7. Press
Change Password.
8. Enter your required password.
9. Press
Done.
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Changing the Wi-Fi Hotspot
Frequency
Note:
The vehicle hotspot frequency band
is selectable depending upon your device
capabilities. You will not be able to connect
your device to the vehicle hotspot if it does
not support the selected frequency band. Select the settings option on the
feature bar.
1. Press Vehicle Hotspot.
2. Press
Settings.
3. Press
Edit.
4. Select a frequency.
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AUDIO SYSTEM
PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Listening to loud audio for long periods of
time could damage your hearing.
IDENTIFYING THE AUDIO UNIT Depending on your vehicle options, the
controls may look different from what you
see here.
SWITCHING THE AUDIO UNIT
ON AND OFF
Press the button on the volume
control. SELECTING THE AUDIO
SOURCE
Audio Unit Press to open the media source
menu.
You can press this multiple times to
change the audio source or scroll through
the media sources.
Touchscreen
Press Sources on the touchscreen to open
the media source menu.
PLAYING OR PAUSING THE
AUDIO SOURCE
Audio Unit Press the button to pause
playback. Press again to resume
playback.
Touchscreen Press the button to pause
playback. Press again to resume
playback.
Note: Not all sources can be paused.
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ADJUSTING THE VOLUME
Turn to adjust the volume.
Some vehicles may be able to adjust the
volume using buttons on the steering
wheel.
SWITCHING SHUFFLE MODE
ON AND OFF
Press the button on the
touchscreen to switch shuffle
mode on or off.
Note: Not all sources have shuffle mode.
SWITCHING REPEAT MODE ON
AND OFF Press the button on the
touchscreen to switch repeat
mode on or off.
Note: Not all sources have repeat mode. SETTING A MEMORY PRESET
1. Select a station or channel.
2.
Press and hold a memory preset button
on the touchscreen.
Note: The audio mutes briefly while the
system saves the preset and returns once it
is stored.
Note: You can save presets from multiple
sources to the memory preset bar.
MUTING THE AUDIO Press to mute the signal. Press
again to restore the signal.
ADJUSTING THE SOUND
SETTINGS
Balance and Fade (If Equipped)
1. Press
Settings on the touchscreen.
2. Press
Sound Settings.
3. Press
Balance / Fade.
4. Press the arrows to adjust the settings.
Tone Settings
1. Press
Settings on the touchscreen.
2. Press
Sound Settings.
3. Press
Tone Settings.
4. Press the arrows or slider bar to adjust
the settings.
Speed Compensated Volume
1. Press
Settings on the touchscreen.
2. Press
Sound Settings.
3. Press
Speed Compensated Volume.
4. Press a setting.
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Occupancy Mode (If Equipped)
1. Press
Settings on the touchscreen.
2. Press
Sound Settings.
3. Press
Occupancy Mode.
4. Press a setting.
Sound Mode
(If Equipped)
1. Press
Settings on the touchscreen.
2. Press
Sound Settings.
3. Press
Sound Mode.
4. Press a setting.
SETTING THE CLOCK AND
DATE
1. Press
Settings on the touchscreen.
2. Press
Clock Settings.
3. Set the time.
Note: The
AM and PM options are not
available if 24-hour mode is on.
Switching Automatic Time
Updates On and Off
1. Press
Settings on the touchscreen.
2. Press
Clock Settings.
3. Switch
Automatic time zone update
on or off.
AM/FM RADIO
AM/FM RADIO LIMITATIONS
The further you travel from an AM or FM
station, the weaker the signal and the
weaker the reception. Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking
garages, dense tree foliage and
thunderstorms can interfere with the
reception.
When you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and result in the
audio system muting.
SELECTING A RADIO STATION
Manually Selecting a Radio
Station
Turn to search through the radio frequency
band.
Using Direct Tune
1.
Press
Direct Tune to open the number
pad.
2. Enter the station you prefer.
Note: You can only enter a valid station for
the audio source you are currently listening
to.
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