APP PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
APP REQUIREMENTS
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
ACCESSING APPS Select the apps option on the
feature bar. ENABLING APPS ON AN IOS
DEVICE Select the apps option on the
feature bar.
1. Select Mobile Apps Help.
2. Follow the instructions to pair and connect your device via Bluetooth® or
with a USB cable.
3. Start the apps on your device that you want to use.
4. Select the app that you want to use on
the touchscreen.
Note: Some apps may run through Apple
CarPlay if it is enabled.
Note: Closing an app on your device will
close it on the touchscreen.
Note: For troubleshooting assistance select
Mobile Apps List under Mobile Apps Help.
ENABLING APPS ON AN
ANDROID DEVICE Select the apps option on the
feature bar.
1. Select Mobile Apps Help.
2. Follow the instructions to pair and connect your device via Bluetooth® or
with a USB cable.
3. Start the apps on your device that you want to use.
4. Select Find Mobile Apps.
5. Select the app that you want to use on
the touchscreen.
Note: Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Note: Some apps may run through Android
Auto if it is enabled.
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Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) for electric
vehicles only.
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes: first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See Capacities and
Specifications (page 574).
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications and could
affect emissions compliance. Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle comes with the Intelligent
Oil-Life Monitor system, a message
appears in the information display at the
proper oil change interval. This interval
may be up to one year or
10,000 mi
(16,000 km), hybrid vehicles could exceed
10,000 mi (16,000 km).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or
500 mi
(800 km) of the message appearing. Make
sure to reset the Intelligent Oil-Life Monitor
after each oil change. See
Resetting the
Engine Oil Change Reminder (page 511).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
You can drive high performance vehicles
in such a way that may lead to higher oil
consumption including extended time at
high engine speeds, high loads, engine
braking, hard cornering maneuvers, track
and off-road usage. Under these
conditions, oil consumption of
approximately 1 quart per 500 miles (1 liter
per 800 km) is possible. Check the engine
oil level at every refueling and adjust to
maintain proper levels to avoid engine
damage.
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Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every 20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km) Replace the engine-mounted and frame-mounted fuel
filters.
Replace the spark plugs.2
Every
60,000 mi
(96,600 km)
Inspect the accessory drive belt(s). 2
Every
60,000 mi
(96,600 km)
Replace the accessory drive belt(s). 2
Every
100,000 mi
(160,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belt(s). 3
Change the automatic transmission fluid and filter.
Every
150,000 mi
(240,000 km) Change the front axle fluid.
4
Change the rear axle fluid.
Change the transfer case fluid. 4
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Engine Air Filter Replacement
The life of the engine air filter is dependent
on exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter.
Diesel Particulate Filter
Over time, a slight amount of ash builds
up in the diesel particulate filter, which is
not removed during the regeneration
process. The filter may need to be replaced
with a new or remanufactured part at
approximately 250,000 mi (400,000 km).
Actual mileage varies depending on engine
and vehicle operating conditions.
In this case, the engine control system sets
a service light, a wrench icon, to inform you
to bring your vehicle to the dealer for
service. If there are any issues with the
oxidation catalyst or particulate filter
system, the engine control system sets a
service light, a wrench or engine icon, to
inform you to bring your vehicle to the
dealer for service.
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE - GASOLINE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance, as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.
Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the oil change
required message appearing in the
information display.
• Example 1: The message comes on at
28,751 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2: The message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
, for example, the oil
change reminder was reset at
25,000 mi (40,000 km)
. Perform the
engine air filter replacement. Towing a Trailer or Using a Car-top Carrier
Change the engine oil and filter as indicated by the
information display and perform services listed in the
normal scheduled maintenance chart.
As required
Inspect and lubricate the U-joints.
Inspect frequently, service
as required
See the axle maintenance items under Exceptions.
Replace the spark plugs.
Every
60,000 mi
(96,000 km)
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Exclusive Use of E85 - Flex Fuel Vehicles Only
If exclusively ran on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change interval Driver Training/EVOC
Replace engine oil and filter as indicated by the information
display and perform services listed in the extreme usage
scheduled maintenance chart.
As required
Inspect brake pads, rotors, calipers, hoses, and service as
required.
Inspect engine oil level.
Inspect vehicle every day
prior to starting training
Set tire pressure. Refer to driver door placard for cold tire
pressure information.
Inspect tire quality for wear.
Set wheel lug nut torque. The cold wheel lug nut torque
is 150 lb.ft (204 Nm). If wheels are torqued while they are
hot (after 15 minutes of EVOC driving), torque may be
checked to hot wheel lug nut torque of
70 lb.ft (95 Nm).
Proper functioning of safety devices (seat belts, no air bag
lights, etc.)
Front differential/axle fluid. Check front hub / bearing bolt
torque to 130 lb.ft (175 Nm).
25 hours of training use
Rear differential/axle fluid.
100 hours of training use
Change transmission and transfer case fluids.
Annually
Note: Follow base owner guide direction
for 1,000-mile vehicle break-in prior to using
vehicle for training purposes.
Note: Incorporate vehicle cool-down after
hard driving.
Note: Perform Training / EVOC service
according to the extreme usage scheduled
maintenance chart.
Note: Use police responder part numbers
for replacement parts. Engine Idle Hour Meter
Your vehicle may have an idle meter to
indicate how much time the vehicle has
been sitting in park (P) or neutral (N). The
meter is incorporated with the vehicle
odometer. Depressing the odometer-reset
button once displays the trip odometer
(miles [kilometers] following by a "T" for
trip odometer); depressing the
odometer-reset button a second time
displays the idle meter (hours following by
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an "H" for hours). The idle meter only
accumulates time while the vehicle is in
park (P) or neutral (N). Displayed time is
cumulative for the vehicle and cannot be
reset to zero. Police vehicles often
experience long periods of idling, during
which engine oil continues to break down
but distance is not accumulated on the
odometer. Engine Idle Hours have been
incorporated into the Intelligent Oil-Life
Monitor.
Exceptions
There are several exceptions to the Normal
Schedule.
Axle and Transfer Case Maintenance
In four-wheel drive vehicles, axle(s) and
transfer case fluid changes or level checks
are not required unless a leak is suspected
or the assembly has been submerged in
water. Contact an authorized dealer for
service.
California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company urges you
to have all recommended maintenance
services performed at the specified
intervals and to record all vehicle service.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an oil
that meets our specification or has an
American Petroleum Institute certified for
gasoline engines (certification mark) oil,
the normal oil change interval is 3,000 mi
(4,800 km). Engine Air Filter Replacement
The life of the engine air filter is dependent
on exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter.
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE - RAPTOR
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance, as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.
Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km)
of the oil change
required message appearing in the
information display.
• Example 1: The message comes on at
28,751 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2: The message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
, for example, the oil
change reminder was reset at
25,000 mi (40,000 km)
. Perform the
engine air filter replacement.
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already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information, refer to the
Better Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manual
from an authorized dealer or by contacting
Helm, LLC at:
HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visit
www .helminc. c om .
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