
WHAT IS FORD PROTECT
Protect yourself from the rising cost of
vehicle repairs with a Ford Protect
extended service plan.
Ford Protect Extended Service
Plans - United States Only
Ford Protect extended service plans mean
peace of mind. Extended service plans are
backed by Ford Motor Company, and
provide more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, insist on the Ford
Protect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easily
exceed the price of your Ford Protect
extended service plan. With the Ford
Protect extended service plan, you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
list what is not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the United States, Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, warranty repairs, and field
service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should
give you and your potential buyer peace of
mind.
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We strongly recommend only using our
genuine or our authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. Have discolored fluids that also
show signs of overheating or foreign
material contamination checked
immediately. Make sure to change the vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using our approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections. Check Every Month
The air filter restriction gauge. 1
The engine oil level.
Function of all interior and the exterior lights.
The tires including the spare for wear and proper pressure. The windshield washer fluid level.
The fuel and water separator. Drain if necessary or if indicated by the information display. 1
The holes and slots in the tail pipe to make sure they are functional and clear of debris. 1
1 Diesel vehicles only. Check Every Six Months
The battery connections. Clean if necessary.
The body and door drain holes for obstructions. Clean if necessary. The cooling system fluid level and the coolant system strength.
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Check Every Six Months
The door weatherstrips for wear. Lubricate if necessary.
The hinges, latches and outside locks for proper operation. Lubricate if necessary. The parking brake for proper operation.
The seatbelts and seat latches for wear and function.
Safety warning lamps, brake, ABS, airbag and seatbelt for operation.
The washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
It is important to have the systems on your
vehicle regularly checked. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-Point Inspection
Hazard warning system operation
Accessory drive belt or belts
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires including the spare for wear andproper pressure 2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer.
2 If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date
on the canister. Replace as needed.
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Vietnam
Zambia
CALIFORNIA PROPOSITION 65
WARNING: Operating,
servicing and maintaining a
passenger vehicle or
off-highway motor vehicle can
expose you to chemicals
including engine exhaust, carbon
monoxide, phthalates, and lead,
which are known to the State of
California to cause cancer and
birth defects or other
reproductive harm. To minimize exposure, avoid breathing
exhaust, do not idle the engine
except as necessary, service your
vehicle in a well-ventilated area
and wear gloves or wash your
hands frequently when servicing
your vehicle. For more
information go to
www
.P6 5W arning s. c a.g o v /
p a ss eng er-v ehicl e .
WARNING:
Battery posts,
terminals and related
accessories contain lead and
lead compounds, chemicals
known to the State of California
to cause cancer and
reproductive harm. Wash your
hands after handling
.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
www.dtsc.ca.gov/hazardouswaste/perchlorate.
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Alert and Aid Mode.....................................268
How Does Alert and Aid Mode Work.........269
What Is Alert and Aid Mode.......................... 268
Alert Mode......................................................267
Adjusting the Steering Wheel Vibration
Intensity........................................................... 268
How Does Alert Mode Work.......................... 268
What Is Alert Mode............................................ 267
All-Wheel Drive
..............................................217
All-Wheel Drive Driving Hints......................... 217
All-Wheel Drive – Troubleshooting............220
All-Wheel Drive Driving Hints...................217 Driving In Sand..................................................... 218
Driving on Hilly or Sloping Terrain.................218
Driving on Snow and Ice................................... 219
Driving Through Mud and Water................... 218
Emergency Maneuvers...................................... 217
All-Wheel Drive Limitations
......................217
All-Wheel Drive Precautions.....................217
All-Wheel Drive – Troubleshooting........................................220
All-Wheel Drive – Information Messages......................................................... 220
AM/FM Radio
.................................................416
AM/FM Radio Limitations............................... 416
Selecting a Radio Station................................ 416
Ambient Lighting
..........................................103
Adjusting Ambient Lighting............................ 103
Switching Ambient Lighting On and Off....................................................................... 103
Anti-Lock Braking System.........................221 Anti-Lock Braking System Indicators..........221
Anti-Lock Braking System
Limitations........................................................ 221
Anti-Theft Alarm System............................87 Arming the Anti-Theft Alarm System..........87
Disarming the Anti-Theft Alarm
System................................................................ 88
How Does the Anti-Theft Alarm System Work..................................................................... 87
What Are the Inclination Sensors.................. 87
What Are the Interior Sensors......................... 87
What Is the Anti-Theft Alarm System..........87
What Is the Battery Backup Alarm................87
What Is the Perimeter Alarm........................... 87
Anti-Theft Alarm System Settings.........88 Setting the Alarm Security Level................... 88
Switching Ask on Exit On and Off.................88 What are the Alarm Security Levels.............88
What Is Ask on Exit.............................................
88
Appendices...................................................560
Applying the Electric Parking Brake..............................................................224
Applying the Electric Parking Brake in an Emergency...................................................224
Apps..................................................................467 SiriusXM Traffic and Travel Link.................. 468
Using Apps on an Android Device...............467
Using Apps on an iOS Device........................ 467
Using Mobile Navigation on an Android Device............................................................... 468
At a Glance
.......................................................26
Audio System.................................................414
AM/FM Radio....................................................... 416
Digital Radio......................................................... 416
Satellite Radio..................................................... 418
Audio System Precautions
.......................414
Auto-Dimming Interior Mirror...................107 Auto-Dimming Interior Mirror
Limitations........................................................ 107
What Is the Auto-Dimming Interior Mirror................................................................... 107
Auto Hold........................................................228
Auto Hold Indicators
...................................228
Autolamps........................................................98
Autolamp Settings.............................................. 98
What Are Autolamps.......................................... 98
Autolock.............................................................70 Autolock Requirements..................................... 70
What Is Autolock.................................................. 70
Automatically Releasing the Electric Parking Brake
..............................................225
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................138
Directing the Airflow.......................................... 139
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 139
Switching Auto Mode On and Off................139
Switching Dual Zone Mode On and Off....................................................................... 140
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off........................................................................\
. 141
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Automatic Transmission –
Troubleshooting.........................................215
Automatic Transmission – Information Messages.......................................................... 215
Auto-Start-Stop...........................................185 Auto-Start-Stop – Troubleshooting...........186
Auto-Start-Stop Indicators......................185
Auto-Start-Stop Precautions..................185
Auto-Start-Stop – Troubleshooting........................................186
Auto-Start-Stop – Frequently Asked Questions.......................................................... 187
Auto-Start-Stop – Information Messages.......................................................... 186
Autounlock.......................................................70 Autounlock Requirements................................ 70
Switching Autounlock On and Off.................70
What Is Autounlock............................................. 70
Autowipers
........................................................92
Adjusting the Sensitivity of the Rain
Sensor................................................................. 93
Autowipers Settings............................................ 92
What Are Autowipers......................................... 92
AWD See: All-Wheel Drive.......................................... 217
B
Battery See: Changing the 12V Battery..................... 345
Blind Spot Information System
..............273
Blind Spot Information System –
Troubleshooting............................................. 275
Blind Spot Information System Indicators......................................................274
Blind Spot Information System Limitations...................................................273
Blind Spot Information System Precautions.................................................273
Blind Spot Information System Requirements.............................................273
Blind Spot Information System – Troubleshooting........................................275
Blind Spot Information System – Information Messages................................. 275
Body Control Module Fuse Box.............330 Accessing the Body Control Module Fuse
Box..................................................................... 330Identifying the Fuses in the Body Control
Module Fuse Box.......................................... 330
Locating the Body Control Module Fuse Box..................................................................... 330
Body Styling Kit Precautions...................357
Body Styling Kits..........................................357
Bonnet Lock See: Opening and Closing the Hood..........333
Booster Seats
..................................................36
Types of Booster Seats...................................... 36
Brake Fluid Specification..........................222
Brake Over Accelerator...............................221
Brake Precautions.........................................221
Brakes................................................................221 Anti-Lock Braking System............................... 221
Brakes – Troubleshooting............................... 223
Brakes – Troubleshooting.........................223 Brakes – Frequently Asked
Questions......................................................... 223
Brakes – Warning Lamps................................ 223
Breaking-In.......................................................311
C
Calculating Payload....................................295
Calculating the Load Limit.......................295 Helpful examples for calculating the
available amount of cargo and luggage
load capacity.................................................. 296
California Proposition 65
...........................531
Canceling the Set Speed..........................248
Capacities and Specifications.................391
Catalytic Converter
......................................199
Catalytic Converter –
Troubleshooting ............................................. 199
Catalytic Converter Precautions............199
Catalytic Converter – Troubleshooting........................................199
Catalytic Converter – Warning Lamps................................................................ 199
Changing a Flat Tire...................................386 Stowing the flat tire.......................................... 388
Changing a Road Wheel
...........................386
Changing the 12V Battery.........................345
Remove and Reinstall the Battery..............346
Changing the Engine Air Filter - 1.5L EcoBoost™/2.0L EcoBoost™
.............343
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Changing the Engine Air Filter - 2.5L,
Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...........344
Changing the Fuel Filter - Gasoline, Hybrid Electric Vehicle (HEV)..............344
Changing the Remote Control Battery - Vehicles With: Flip Key...............................61
Battery Replacement Procedure..................... 61
Changing the Remote Control Battery - Vehicles With: Push Button Start.........60
Changing the Vehicle Wi-Fi Hotspot Name or Password
....................................413
Charge Port Indicators..............................204
Charging a Device.........................................167
Charging a Wireless Device
......................169
Charging Equipment...................................201
........................................................................\
........... 201
MOVING AND STORAGE INSTRUCTIONS............................................ 204
Charging Your Vehicle.................................201 AC Charging......................................................... 205
Charging Your Vehicle – Troubleshooting........................................... 208
Charging Your Vehicle Precautions
........201
Charging Your Vehicle – Troubleshooting.......................................208
Charging Your Vehicle – Frequently Asked Questions........................................................ 209
Charging Your Vehicle – Information Messages......................................................... 208
Checking MyKey System Status..............66
Checking the Brake Fluid...........................222
Checking the Coolant................................339 Adding Coolant.................................................. 339
Coolant Change.................................................. 341
Engine Coolant Temperature Management
.................................................. 342
Fail-Safe Cooling................................................ 341
Severe Climates................................................. 340
Checking the Seatbelts...............................44
Checking the Tire Pressures.....................372
Checking the Wiper Blades
........................94
Children and Airbags....................................50
Child Restraint Anchor Points...................29 Locating the Child Restraint Lower Anchor
Points................................................................... 29
Locating the Child Restraint Top Tether Anchor Points................................................... 30What Are the Child Restraint Anchor
Points................................................................... 29
Child Restraints
..............................................30
Child Restraint Position Information............30
Child Restraints Recommendation................31
Child Safety......................................................28 Child Restraint Anchor Points......................... 29
Child Restraints.................................................... 30
Installing Child Restraints.................................. 31
Child Safety Locks.........................................38 Left-Hand Side..................................................... 38
Right-Hand Side................................................... 38
Child Safety Precautions
.............................28
Cleaning Products.......................................352
Materials................................................................ 352
Cleaning the Exterior
..................................352
Cleaning Camera Lenses and
Sensors............................................................. 354
Cleaning Chrome, Aluminium or Stainless Steel................................................................... 353
Cleaning Headlamps and Rear Lamps............................................................... 352
Cleaning Stripes or Graphics......................... 354
Cleaning the Engine Compartment............353
Cleaning the Exterior Precautions...............352
Cleaning the Underbody................................. 354
Cleaning Wheels................................................ 353
Cleaning Windows and Wiper Blades............................................................... 353
Cleaning the Interior...................................354 Cleaning Carpets and Floor Mats................355
Cleaning Displays and Screens.................... 354
Cleaning Fabric Seats and Headliners....................................................... 355
Cleaning Leather and Vinyl ........................... 355
Cleaning Moonroof Tracks............................. 356
Cleaning Plastic.................................................. 354
Cleaning Seatbelts............................................ 355
Cleaning Storage Compartments...............356
Cleaning the Instrument Panel.................... 354
Clearing All MyKeys.......................................66
Clearing the Garage Door Opener.........164
Climate Control
..............................................137
Closing the Liftgate.......................................78 Closing the Hands-Free Liftgate.................... 83
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Fuses – Troubleshooting..........................332
Fuses – Frequently Asked Questions.........332
G
Garage Door Opener...................................162
Garage Door Opener Limitations
...........162
Garage Door Opener Precautions..........162
Garage Door Opener Radio Frequencies.................................................165
FCC and RSS-210 Industry Canada Compliance..................................................... 165
General Maintenance Information........487 Multi-Point Inspection.................................... 489
Owner Checks and Services......................... 488
Protecting Your Investment........................... 487
Why Maintain Your Vehicle?......................... 487
Why Maintain Your Vehicle at Your Dealership?..................................................... 487
Glasses Holder
................................................171
Locating the Glasses Holder............................ 171
Glossary of Tire Terminology..................366
Grade Assist - Hybrid Electric Vehicle (HEV)
..............................................................212
Grade Assist Indicators..................................... 213
Switching Grade Assist On and Off.............213
What Is Grade Assist......................................... 212
H
Headlamp Adjusting See: Adjusting the Headlamps.................... 348
Headlamps.......................................................97 Headlamp Indicators.......................................... 97
Switching Headlamp Exit Delay On and Off........................................................................\
. 97
Using the High Beam Headlamps.................. 97
Headlamps – Troubleshooting................98 Headlamps – Frequently Asked
Questions ........................................................... 98
Head Up Display
.............................................131
Head Up Display – Troubleshooting............133
Head Up Display Indicators.......................132
Head Up Display Settings...........................131 Selecting Which Information the System
Displays .............................................................. 132Head Up Display –
Troubleshooting.........................................133
Head Up Display – Information Messages.......................................................... 133
Heated Exterior Mirrors..............................146
Heated Rear Window..................................146
Heated Seats
..................................................153
Heated Seat Precautions................................. 153
Switching the Heated Seats On and Off....................................................................... 154
Heated Windshield
......................................146
Windshield Wiper De-Icer............................... 146
Heating See: Climate Control.......................................... 137
High Voltage Battery..................................200
High Voltage Battery Precautions........200
High Voltage Battery Vehicle Precautions - Hybrid Electric Vehicle
(HEV).............................................................314
Crashes................................................................... 314
Fires........................................................................\
.. 314
Post-Incident........................................................ 315
Hill Start Assist..............................................227 Hill Start Assist – Troubleshooting..............227
Hill Start Assist Precautions....................227
Hill Start Assist – Troubleshooting........227 Hill Start Assist – Information
Messages.......................................................... 227
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
................................144
Defogging the Side Windows in Cold
Weather............................................................. 145
General Hints....................................................... 144
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control...........................................................145
Defogging the Side Windows in Cold Weather............................................................. 146
General Hints....................................................... 145
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 145
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........145
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