2021 CITROEN DS7 CROSSBACK Owners Manual

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DS ASSISTANCE
►  If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►  Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and DS AUTOMOBILES.
It can be configured in the Settings touch
screen application.
If you purchased your vehicle outside the
dealer network, you are invited to have a
dealer check the configuration of these
services and, if desired, modify it as required.
In a multilingual country, services can be
configured to use the official national
language of your choice.
For technical reasons and in particular to
improve the quality of telematics services
provided to customers, the Manufacturer
reserves the right to carry out updates to the
vehicle's on-board telematics system at any
time.
* Depending on the geographic c overage of the "eCall (SOS)" and "DS ASSISTANCE" systems and the official national language chosen by the owner of the
vehicle.
The list of countries covered and the telematic services provided is available from dealers or on the website for your country.
During an update to the vehicle's on-board
telematics system, the DS ASSISTANCE
system will be unavailable.
If you benefit from the DS CONNECT BOX
offer with the SOS and Assistance Pack
included, there are additional services
available to you in your personal space, via the
website for your country.
For information about the SOS and Assistance
Pack, please refer to the general conditions for
these services.
Electronic stability control
(ESC)
The electronic stability control programme
includes the following systems:
–

An
ti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
–

Emergenc
y braking assistance (EBA).
–

An
ti-slip regulation (ASR).
–

Dynamic st
ability control (DSC).
–

Trailer st
ability assist (TSA).
Anti-lock braking system
(ABS)/Electronic brake force
distribution (EBFD)
These systems enhance the vehicle’s stability
and handling during braking, and enable greater
control while cornering, particularly on poor or
slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
Electronic brake force distribution (EBFD)
manages overall braking pressure on each
individual wheel.
► When braking in an emergency, depress the
pedal very firmly and maintain this pressure.
Normal operation of the ABS may make
itself felt by slight vibrations of the brake
pedal.
The fixed illumination of this warning lamp
signals that there is a fault with the ABS.
The vehicle retains conventional braking. Drive
carefully at a moderate speed.
Have it checked by a dealer or a qualified
workshop.
This warning lamp, when lit together with
the STOP and ABS warning lamps,

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accompanied by a message and an audible signal,
indicates an EBFD malfunction.
You must stop the vehicle.
Stop as soon as it is safe to do so and switch off
the ignition.
Contact a dealer or a qualified workshop.
When changing wheels (tyres and rims),
ensure that these are approved for your
vehicle.
After an impact
Have it checked by a dealer or a qualified
workshop.
Emergency braking assistance
(EBA)
This system reduces the emergency stopping
distance, by optimising the braking pressure.
It is triggered in relation to the speed at which
the brake pedal is depressed. The effect of this is
a reduction in the resistance of the pedal and an
increase in braking efficiency.
Anti-slip regulation (ASR) /
Dynamic stability control (DSC)
Anti-slip regulation (or traction control) optimises
traction by using engine braking and by applying
the brakes on the driving wheels to avoid one
or more wheels spinning. It also enhances the
vehicle's directional stability.
If there is a difference between the vehicle’s
trajectory and the path desired by the driver, the
dynamic stability control system automatically
uses engine braking and the brakes on one or
more wheels to return the vehicle to the desired
path, within the limits of the laws of physics.
These systems are activated automatically every
time the vehicle is started.
These systems are activated in the event
of a problem with grip or trajectory
(confirmed by this warning lamp flashing on the
instrument panel).
E-TENSE 4X4 360
The dynamic stability control is optimised
to be able to react later on this vehicle.
Deactivation/Reactivation
In exceptional conditions (e.g. moving a vehicle
that is bogged down in mud, stuck in snow, on
loose soil), it may prove useful to deactivate the
DSC/ASR systems, so that the wheels can move
freely and regain grip.
Reactivate the system as soon as the level of grip
permits.
The ASR system is deactivated/
reactivated in the ADAS touch screen
application.
Deactivation/reactivation of the ASR
system is indicated by this indicator lamp
on the instrument panel coming on/going out and
the display of a message.
The ASR system is automatically reactivated
every time the ignition is switched off or at
speeds over 31 mph (50 km/h)
Reactivation is manual below 31 mph (50 km/h).
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel,
accompanied by the display of a message and an
audible signal.
Have it checked by a dealer or a qualified
workshop.
ASR/DSC
These systems enhance safety during
normal driving, but should not encourage the
driver to take extra risks or drive at high speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels (tyres
and rims), braking and electronic components,
as well as the assembly and repair procedures
provided by dealers.
In order to ensure that these systems remain
effective in wintry conditions, the use of snow
or all-season tyres is recommended. All four
wheels must be fitted with tyres approved for
your vehicle.

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All tyre specifications are listed on the
tyre/paint label. For more information
on Identification markings, refer to the
corresponding section.
Trailer stability assist (TSA)
When towing, this system reduces the risk of the
vehicle or trailer snaking.
Operation
The system is activated automatically when the
ignition is switched on.
The electronic stability control system (ESC) must
not have any faults.
The vehicle speed must be between 37 and 99
mph (60 and 160 km/h).
If the system detects that the trailer is
snaking, it applies the brakes to stabilise
the trailer and reduces engine power, if necessary,
to slow the vehicle (indicated by the flashing of
this warning lamp on the instrument panel and
the brake lamps coming on).
For information on weights and towed loads, refer
to the Engine technical data and towed loads
section or your vehicle’s registration certificate.
To ensure safe driving with a Towing device, refer
to the corresponding section.
Malfunction
If a fault occurs, this warning lamp lights
up on the instrument panel, accompanied
by a message and an audible signal.
To continue towing a trailer, reduce speed and
drive carefully!
Have it checked by a dealer or a qualified
workshop.
The trailer stability control system
provides an extra safety feature under
normal driving conditions, when following the
recommendations for use of trailers and
current legislation in force in your country. It
must not encourage the driver to take extra
risks, such as using a trailer in unsuitable
conditions of operation (e.g. excessive load,
exceeded nose weight, worn or under-inflated
tyres, faulty braking system) or driving at
excessive speed.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.
Seat belts
Inertia reel
The seat belts are equipped with an inertia
reel which allows the strap length to adjust
automatically to the shape of the user. The seat
belt returns to its storage automatically when it
is not used.
The inertia reels are fitted with a device which
automatically locks the strap in the event of a
collision, emergency braking or if the vehicle rolls
over. It can be released by pulling the strap firmly
and then releasing it so that it reels in slightly.
Pyrotechnic pretensioning
This system improves safety in the event of a
frontal or side impact.
Depending on the severity of the impact, the
pyrotechnic pretensioning system instantly
tightens the seat belts against the body of the
occupants.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on.
Force limiting system
This system reduces the pressure of the seat belt
on the chest of the occupant, thus improving their
protection.
In the event of an impact
Depending on the nature and seriousness
of the impacts, the pyrotechnic device may
trigger before and independently of airbag
deployment. Deployment of the pretensioners
is accompanied by a slight discharge of
harmless smoke and a noise, due to the
activation of the pyrotechnic cartridge
incorporated in the system.
In all cases, the airbag warning lamp comes
on.
Following an impact, have the seat belt system
checked, and if necessary replaced, by a dealer
or a qualified workshop.

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Front seat belts
The front seat belts are fitted with a pyrotechnic
pretensioning system and a force limiting system.
Height adjustment

► To adjust the height of the anchorage point,
squeeze control A and slide it to the notch desired.
Rear seat belts

Each of the rear seats has a three-point seat belt
with inertia reel.
The outer seats are fitted with a pyrotechnic
pretensioning and force limiting system.
For the centre seat, the buckle is held horizontally
by an elastic strap if the centre seat belt is not
being used.
Fastening
►  Pull the strap, then insert the tongue into the
buckle.
►  Check that the seat belt is fastened correctly
by pulling on the strap.
Unfastening
►  Press the red button on the buckle.
►  Guide the seat belt as it is reeled in.
Seat belt not fastened/
unfastened alerts




Not fastened/unfastened warning lamp
It comes on in red on both the instrument panel
and the front passenger airbag and seat belts warning lamps display, once the system detects
that a seat belt is not fastened or has been
unfastened.
Seat belts not fastened/unfastened identification
indicator lamp
The red indicator lamps on the display indicate
the location of the seat belts which are not
fastened or have been unfastened.
Not fastened at the front
When the ignition is switched on, the warning
lamp and the corresponding indicator lamps light
up if the driver and/or the front passenger have
not fastened their seat belts.
At a speed greater than 12 mph (20 km/h),
these warning lamps flash, accompanied by an
increasing audible signal for approximately two
minutes. After two minutes, these warning lamps
remain on as long as the front seatbelts are not
fastened.
Not fastened at the rear
When the ignition is switched on, with the
engine running or the vehicle moving at a speed
below 12 mph (20 km/h), the warning lamp and
the corresponding indicator lamps light up for
1 minute, if one or more rear seat belts are not
fastened.
Unfastened
After the ignition is switched on, the warning
lamp and the corresponding indicator lamps light
up if the driver and/or one or more passengers
unfasten their seat belts.

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At a speed greater than 12 mph (20 km/h), these
warning lamps flash, accompanied by an audible
signal for approximately two minutes. After this
time, these warning lamps remain on as long as
the seatbelts are not refastened.
Advice
The driver must ensure that passengers
use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not invert the seat belt buckles, as they will
not fulfil their role properly.
To ensure the proper functioning of the belt
buckles, make sure that there are no foreign
bodies present (e.g. a coin) before fastening.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible over the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
At the front, adjusting the position of the
seat belt may require the seat height to be
adjusted.
In order to be effective, a seat belt must:
– be tigh tened as close to the body as
possible.
–

be pulled in fron
t of you with a smooth
movement, checking that it is not twisted.
–

must only be used t
o secure one person.
–

no
t show signs of tearing or fraying.
–

no
t be changed or modified, in order to avoid
affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than 1.5
metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all work on your vehicle's seat
belts, contact a qualified workshop with the
skills and equipment needed, which a dealer is
able to provide.
Have your seat belts checked regularly by a
dealer or a qualified workshop, particularly if
the straps show signs of damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by dealers.
Airbags
General information
This system is designed to improve the safety
of the occupants of the front seats and the rear
outer seats in the event of a violent collision. The
airbags supplement the action of the seat belts
equipped with a force limiting system.
Electronic detectors record and analyse the
front and side impacts sustained in the impact
detection zones:
–

In the e
vent of violent impact, the airbags
deploy instantly and help better protect the
occupants of the vehicle; immediately after the
impact, the airbags deflate rapidly in order not
to hinder the visibility or the possible exit of the
occupants.
–

In the e
vent of a slight impact, a rear impact
and under certain rollover conditions, the airbags
may not deploy; only the seat belt helps to protect
you in these situations.
The seriousness of the impact depends on the
nature of the obstacle and the speed of the
vehicle at the moment of collision.
The airbags do not operate when the
ignition is switched off.
This equipment will only deploy once. If a
second impact occurs (during the same or a
subsequent accident), the airbag will not be
deployed again.

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Impact detection zones
A.Front impact zone
B. Side impact zone
When one or more airbags are deployed,
the detonation of the pyrotechnic charge
incorporated in the system makes a noise and
releases a small quantity of smoke.
This smoke is not harmful, but sensitive
individuals may experience irritation.
The detonation noise associated with the
deployment of one or more airbags may result
in a slight loss of hearing for a short time.
* For more in formation on Deactivating the front passenger airbag, refer to the corresponding section.
Front airbags

This system protects the driver and front
passenger in the event of a serious front impact,
limiting the risk of head and chest injury.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger airbag is
fitted in the dashboard above the glove box.
The front airbags are adaptive. In
particular, they inflate less firmly in the
presence of a smaller occupant, with the seat
set in a forward longitudinal position.
Deployment
They deploy, except the front passenger airbag if
it is deactivated*, in the event of a serious front
impact to all or part of the front impact zone A.
The front airbag inflates between the thorax and
head of the front occupant of the vehicle and the steering wheel, driver's side, and the dashboard,
passenger's side, to cushion their forward
movement.
Lateral airbags

This system protects the driver and front
passenger in the event of a serious side impact,
limiting the risk of injury to the chest, between
the hip and the shoulder. 
Each lateral airbag is fitted in the seat backrest
frame, on the door side.
Deployment
The lateral airbags are deployed on one side in
the event of a serious side impact applied to all or
part of the side impact zone B.
The lateral airbag inflates between the chest of
the vehicle's occupant and the corresponding
door panel.

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Curtain airbags
This system helps provide greater protection for
the driver and passengers (with the exception
of the rear centre passenger) in the event of a
serious side impact, in order to limit the risk of
injury to the side of the head.
Each curtain airbag is built into the pillars and the
upper passenger compartment area.
Deployment
It deploys simultaneously with the corresponding
lateral airbag in the event of a serious side impact
applied to all or part of the side impact zone B.
The curtain airbag inflates between the front
and rear occupants of the vehicle and the
corresponding windows.
Malfunction
In the event of a malfunction, these
warning lamps light up on the
instrument panel. Contact a dealer or a qualified
workshop to have the system checked.
The airbags may not be deployed in the event of a
serious impact.
In the event of a minor impact or bump at
the side of the vehicle or if the vehicle
rolls over, the airbags may not be deployed.
In the event of a rear or front collision, none of
the lateral airbags are deployed.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal and upright sitting position.
Fasten your seat belt and position it correctly.
Do not place anything between the occupants
and the airbags (e.g. child, animal, object), do
not fix or attach anything near or in the path of
the airbags, as this could cause injuries when
they are deployed.
Never modify the original definition of the
vehicle, particularly in the area directly around
the airbags.
Even if all of the precautions mentioned are
observed, a risk of injury or of minor burns to
the head, chest or arms cannot be ruled out
when an airbag is deployed. The bag inflates
almost instantly (within a few milliseconds)
then deflates within the same time,
discharging the hot gas via openings provided
for this purpose.
After an accident or if the vehicle has been
stolen, have the airbag systems checked.
All work must be carried out only by a dealer or
a qualified workshop.
Front airbags
Do not drive holding the steering wheel by
its spokes or resting your hands on the centre
part of the wheel.
Passengers must not place their feet on the
dashboard.
Do not smoke as deployment of the airbags
can cause burns or the risk of injury from a
cigarette or pipe.
Never remove or pierce the steering wheel or
hit it violently.
Do not fix or attach anything to the steering
wheel or dashboard, as this could cause
injuries when the airbags are deployed.
Lateral airbags
Use only approved seat covers compatible
with the deployment of these airbags. For
information on the range of seat covers
suitable for your vehicle, contact a dealer.
Do not fix or attach anything to the seat
backrests (e.g. clothing) as this could cause
injuries to the chest or arm when the airbag is
deployed.
Do not sit with the upper part of the body any
nearer to the door than necessary.
The vehicle's front door panels include side
impact sensors.
A damaged door or any unauthorised or
incorrectly executed work (modification or
repair) on the front doors or their interior trim
could compromise the operation of these
sensors - risk of malfunction of the lateral
airbags!
All work must be carried out only by a dealer or
a qualified workshop.

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Curtain airbags
Do not fix or attach anything to the roof,
as this could cause head injuries when the
curtain airbag is deployed.
Do not remove the grab handles installed on
the roof, as these help to secure the curtain
airbags.
Child seats
The regulations on carrying children are
specific to each country. Refer to the
legislation in force in your country.
For maximum safety, please observe the following
recommendations:
–

In ac
cordance with European regulations,
all children under the age of 12 or less than 1.5
metres tall must travel in approved child seats
suited to their weight, on seats fitted with a seat
belt or ISOFIX mountings.
–

Statistically
, the safest seats in your vehicle for
carrying children are the rear seats.
–

C

hildren weighing less than 9 kg must travel
in the "rearward facing" position, whether in the
front or rear of the vehicle.
It is recommended that children travel on
the rear seats of the vehicle:
–

"rearward facing" up to the age of 3.
–

"forward facing" over the age of 3.
Make sure that the seat belt is correctly
positioned and tightened.
For child seats with a support leg, ensure that
the support leg is in firm and steady contact
with the floor.
An incorrectly installed child seat in a
vehicle compromises the child's safety in
the event of an accident.
Ensure that there is no seat belt or seat belt
buckle under the child seat, as this could
destabilise it.
Remember to fasten the seat belts or the child
seat harness keeping the slack relative to
the child's body to a minimum, even for short
journeys.
When installing a child seat using the seat
belt, ensure that the seat belt is tightened
correctly on the child seat and that it secures
the child seat firmly on the vehicle seat. If the
passenger seat is adjustable, move it forwards
if necessary.
Remove the head restraint before installing a
child seat with a backrest on a passenger seat.
Ensure that the head restraint is stored or
attached securely to prevent it from being
thrown around the vehicle in the event of sharp
braking. Refit the head restraint once the child
seat has been removed.
Installing a booster seat
The chest part of the seat belt must be
positioned on the child's shoulder without
touching the neck.
Ensure that the lap part of the seat belt passes
correctly over the child's thighs.
Use a booster seat with a backrest, equipped
with a belt guide at shoulder level.
Additional protections
To prevent accidental opening of the
doors and rear windows, use the "Child lock".
Take care not to open the rear windows by
more than one third.
To protect young children from the sun's rays,
fit side blinds on the rear windows.
As a safety measure, do not leave:
–

A child alone and unsupervised inside a
v

ehicle.
–

A child or an animal in a v
ehicle which is
exposed to the sun, with the windows closed.
–

The k
eys within reach of children inside the
vehicle.
Child seat at the rear
Forward-facing or rearward-facing