2021 CHRYSLER PACIFICA HYBRID service

STARTING AND OPERATING143
The following indicators should be used to ensure
that you have properly engaged the transmission
into the PARK position:
Look at the transmission gear position display
and verify that it indicates the PARK position (P),
and is not blinking.
With brake pedal released, verify that the gear
selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has come
to a complete stop.
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running. The
engine may be started in this range. Apply the
parking brake and shift the transmission into PARK
if you must exit the vehicle.
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest upshifts
and downshifts, and the best fuel economy. The
transmission automatically upshifts through all
forward gears. The DRIVE position provides
optimum driving characteristics under all normal
operating conditions.
If the transmission temperature exceeds normal
operating limits, the transmission controller may
modify the transmission shift schedule, reduce
engine torque, and/or expand the range of torque
converter clutch engagement. This is done to
prevent transmission damage due to overheating.
If the transmission becomes extremely hot, the
“Transmission Temperature Warning Light” will
illuminate, a warning message will appear in the
instrument cluster, and the transmission may
operate differently until the transmission cools
down. During cold temperatures, transmission operation
may be modified depending on engine and
transmission temperature as well as vehicle
speed. This feature improves warm up time of the
engine and transmission to achieve maximum
efficiency. Engagement of the torque converter
clutch, and shifts into EIGHTH or NINTH gear, are
inhibited until the transmission fluid is warm
Ú
page 144. Normal operation will resume once
the transmission temperature has risen to a
suitable level.LOW (L)
Use this range for engine braking when
descending very steep grades. In this range, the
transmission will downshift for increased engine
braking. To access the LOW position, push down
on the gear selector and rotate it fully clockwise.
Transmission Limp Home Mode
Transmission function is monitored electronically
for abnormal conditions. If a condition is detected
that could result in transmission damage,
Transmission Limp Home Mode is activated. In this
mode, the transmission may operate only in a fixed
gear, or may remain in NEUTRAL. The Malfunction
Indicator Light (MIL) may be illuminated. Limp
Home Mode may allow the vehicle to be driven to
an authorized dealer for service without damaging
the transmission.
WARNING!
Do not coast in NEUTRAL and never turn off the
ignition to coast down a hill. These are unsafe
practices that limit your response to changing
traffic or road conditions. You might lose control
of the vehicle and have a collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in NEUTRAL
can cause severe transmission damage.
For Recreational Towing Ú page 185.
For Towing A Disabled Vehicle Ú page 324.
4

21_RUP_OM_EN_USC_t.book Page 143

144STARTING AND OPERATING
In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK, if possible. If not, shift the transmission to NEUTRAL.
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the
transmission will return to normal operation.
NOTE:Even if the transmission can be reset, we
recommend that you visit an authorized dealer at
your earliest possible convenience. An authorized
dealer has diagnostic equipment to assess the
condition of your transmission. If the transmission
cannot be reset, authorized dealer service is
required.
Torque Converter Clutch
A feature designed to improve fuel economy has
been included in the automatic transmission on
your vehicle. A clutch within the torque converter
engages automatically at calibrated speeds. This
may result in a slightly different feeling or response
during normal operation in the upper gears. When the vehicle speed drops or during some
accelerations, the clutch automatically
disengages.
NOTE:The torque converter clutch will not engage until
the engine and/or transmission is warm (usually
after 1 to 3 miles [2 to 5 km] of driving). Because
the engine speed is higher when the torque
converter clutch is not engaged, it may seem as if
the transmission is not shifting properly when the
vehicle is cold. This is normal. The torque converter
clutch will function normally once the powertrain is
sufficiently warm.
ALL-WHEEL DRIVE (AWD) — IF EQUIPPED
This feature provides on-demand All-Wheel Drive
(AWD). The system is automatic with no driver
inputs or additional driving skills required. Under
normal driving conditions, the front wheels provide
most of the traction. If the front wheels begin to
lose traction, power is shifted automatically to the
rear wheels. The greater the front wheel traction
loss, the greater the power transfer to the rear
wheels.
Additionally, on dry pavement under heavy throttle
input (where one may have no wheel spin), torque
will be sent to the rear in a pre-emptive effort to
improve vehicle launch and performance
characteristics.
ACTIVE NOISE CANCELLATION
Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed to
address exhaust and engine noise. The system
relies on four microphones embedded in the
headliner, which monitor exhaust and engine
noise, and assists an onboard frequency
generator, which creates counteracting sound
waves in the audio system’s speakers. This helps
keep the vehicle quiet at idle and during drive.
POWER STEERING
The electric power steering system will provide
increased vehicle response and ease of
maneuverability. The power steering system
adapts to different driving conditions.
CAUTION!
All wheels must have the same size and type
tires. Unequal tire sizes must not be used.
Unequal tire size may cause failure of the power
transfer unit.
WARNING!
Continued operation with reduced assist could
pose a safety risk to yourself and others. Service
should be obtained as soon as possible.

21_RUP_OM_EN_USC_t.book Page 144

STARTING AND OPERATING145
If the Steering icon is displayed and the “POWER
STEERING SYSTEM OVER TEMP” message is
displayed on the instrument cluster screen, this
indicates an over temperature condition in the
power steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few
moments until the icon and message turn off
Ú page 123.
If the “SERVICE POWER STEERING" or
"POWER STEERING ASSIST OFF -
SERVICE SYSTEM” message and a
steering wheel icon are displayed on the
instrument cluster screen, it indicates that the
vehicle needs to be taken to the dealer for service.
It is likely the vehicle has lost power steering
assistance Ú page 123.
NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer the
vehicle. Under these conditions there will be a
substantial increase in steering effort, espe -
cially at low speeds and during parking
maneuvers.
The power steering system is fully electric; it
requires no power steering fluid.
If the condition persists, see an authorized
dealer for service.
STOP/START SYSTEM — IF EQUIPPED
The Stop/Start function is developed to reduce
fuel consumption. The system will stop the engine
automatically during a vehicle stop if the required
conditions are met. Releasing the brake pedal,
pressing the accelerator pedal or shifting out of
DRIVE (D) will automatically re-start the engine.
This vehicle has been upgraded with a heavy duty
starter, enhanced battery, and other upgraded
engine parts to handle the additional engine starts.
AUTOSTOP MODE
The Stop/Start feature is enabled after every driver
key start. At that time, the system will go into
STOP/START READY and if all other conditions are
met, can go into a STOP/START AUTOSTOP ACTIVE.
To Activate Auto STOP/START, The Following
Must Occur:
The system must be in STOP/START READY
state. A STOP/START READY message will be
displayed in the instrument cluster within the
Stop/Start section Ú page 123.
The vehicle must be completely stopped.
The gear selector must be in a forward gear and
the brake pedal pressed. The engine will shut down, the tachometer will
move to the zero position and the Stop/Start
telltale will illuminate indicating you are in
Autostop. Customer settings will be maintained
throughout the Auto Stop/Start process.
POSSIBLE REASONS THE ENGINE DOES
N
OT AUTOSTOP
Prior to engine shut down, the system will check
many safety and comfort conditions for Stop/Start
and ensure they are fulfilled. Detailed information
about the operation of the Stop/Start system
may be viewed in the instrument cluster display
Stop/Start screen. Situations when the engine will
not stop include (but not limited to):
If Stop/Start is manually disabled by the
Stop/Start OFF button.
Driver’s seat belt is not buckled.
Driver’s door is not closed.
Battery temperature is too warm or cold.
Battery charge is low. During this time a
message will display “Stop/Start Not Ready
Battery Charging”.
The vehicle is on a steep grade.
Cabin heating or cooling is in process and an
acceptable cabin temperature has not been
achieved.
4

21_RUP_OM_EN_USC_t.book Page 145

STARTING AND OPERATING147
TO MANUALLY TURN ON THE STOP/
S
TART SYSTEM
After turning off the Stop/Start system, push the
Stop/Start OFF switch again (located on the switch
bank). The light on the switch will turn off.
SYSTEM MALFUNCTION
If there is a malfunction in the Stop/Start system,
the system will not shut down the engine. A
“SERVICE STOP/START SYSTEM” message will
appear in the instrument cluster display and the
Stop/Start telltale will remain yellow Ú page 113.
If the “SERVICE STOP/START SYSTEM” message
appears in the instrument cluster display, have the
system checked by an authorized dealer.
If a malfunction occurs during an autostop, the
vehicle may not auto start and will need a key start.
CRUISE CONTROL SYSTEMS — IF EQUIPPED
Your vehicle may be equipped with the Cruise
Control system, or the Adaptive Cruise Control
(ACC) system:
Cruise Control will keep your vehicle at a
constant preset speed.
Adaptive Cruise Control (ACC) will adjust the
vehicle speed up to the preset speed to main -
tain a distance with the vehicle ahead.
NOTE:
In vehicles equipped with ACC, if ACC is not
enabled, Fixed Speed Cruise Control will not
detect vehicles directly ahead of you. Always be
aware of the feature selected.
Only one Cruise Control feature can operate at a
time. For example, if Fixed Speed Cruise Control
is enabled, Adaptive Cruise Control will be
unavailable, and vice versa.
CRUISE CONTROL
When engaged, the Cruise Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Cruise Control buttons are located on the right
side of the steering wheel.
Cruise Control Buttons

1 — On/Off
2 — CANC/Cancel
3 — SET (+)/Accel
4 — RES/Resume
5 — SET (-)/Decel
WARNING!
Cruise Control can be dangerous where the
system cannot maintain a constant speed. Your
vehicle could go too fast for the conditions, and
you could lose control and have an accident. Do
not use Cruise Control in heavy traffic or on
roads that are winding, icy, snow-covered or
slippery.
4

21_RUP_OM_EN_USC_t.book Page 147

STARTING AND OPERATING155
This most often occurs at times of poor visibility,
such as in snow or heavy rain. The ACC system may
also become temporarily blinded due to
obstructions, such as mud, dirt or ice. In these
cases, the instrument cluster display will show
“ACC/AEB Unavailable Wipe Front Radar Sensor”
and the system will deactivate.
The “ACC/AEB Unavailable Wipe Front Radar
Sensor” message can sometimes be displayed
while driving in highly reflective areas (i.e. ice and
snow, or tunnels with reflective tiles). The ACC
system will recover after the vehicle has left these
areas. Under rare conditions, when the radar is not
tracking any vehicles or objects in its path this
warning may temporarily occur.
NOTE:If the “ACC/AEB Unavailable Wipe Front Radar
Sensor” warning is active, Fixed Speed Cruise
Control is still available.
If weather conditions are not a factor, the driver
should examine the sensor. It may require cleaning
or removal of an obstruction. The sensor is located
in the center of the vehicle behind the lower grille.
To keep the ACC System operating properly, it is
important to note the following maintenance
items:
Always keep the sensor clean. Carefully wipe the
sensor lens with a soft cloth. Be cautious not to
damage the sensor lens.
Do not remove any screws from the sensor.
Doing so could cause an ACC system malfunc -
tion or failure and require a sensor realignment.
If the sensor or front end of the vehicle is
damaged due to a collision, see an authorized
dealer for service.
Do not attach or install any accessories near the
sensor, including transparent material or after -
market grilles. Doing so could cause an ACC
system failure or malfunction.
When the condition that deactivated the system is
no longer present, the system will return to the
“Adaptive Cruise Control Off” state and will resume
function by simply reactivating it.
NOTE:If the “ACC/AEB Unavailable Wipe Front Radar
Sensor” message occurs frequently (e.g. more
than once on every trip) without any snow, rain,
mud, or other obstruction, have the radar sensor
realigned at an authorized dealer.
“CLEAN FRONT WINDSHIELD” WARNING
The “ACC/AEB Limited Functionality Clean Front
Windshield” warning will display and a chime will
sound when conditions temporarily limit system
performance. This most often occurs at times of
poor visibility, such as in snow or heavy rain and
fog. The ACC system may also become temporarily blinded due to obstructions, such as mud, dirt, or
ice on windshield, driving directly into the sun and
fog on the inside of glass. In these cases, the
instrument cluster display will show “ACC/AEB
Limited Functionality Clean Front Windshield” and
the system will have degraded performance.
The “ACC/AEB Limited Functionality Clean Front
Windshield” message can sometimes be displayed
while driving in adverse weather conditions. The
ACC/FCW system will recover after the vehicle has
left these areas. Under rare conditions, when the
camera is not tracking any vehicles or objects in its
path this warning may temporarily occur.
If weather conditions are not a factor, the driver
should examine the windshield and the camera
located on the back side of the inside rearview
mirror. They may require cleaning or removal of an
obstruction.
When the condition that created limited
functionality is no longer present, the system will
return to full functionality.
NOTE:If the “ACC/AEB Limited Functionality Clean Front
Windshield” message occurs frequently (e.g. more
than once on every trip) without any snow, rain,
mud, or other obstruction, have the windshield and
forward facing camera inspected at an authorized
dealer.
4

21_RUP_OM_EN_USC_t.book Page 155

156STARTING AND OPERATING
SERVICE ACC/FCW WARNING
If the system turns off, and the instrument cluster
displays “ACC/FCW Unavailable Service Required”
or “Cruise/FCW Unavailable Service Required”,
there may be an internal system fault or a
temporary malfunction that limits ACC
functionality. Although the vehicle is still drivable
under normal conditions, ACC will be temporarily
unavailable. If this occurs, try activating ACC again
later, following an ignition cycle. If the problem
persists, see an authorized dealer.
Precautions While Driving With ACC
In certain driving situations, ACC may have
detection issues. In these cases, ACC may brake
late or unexpectedly. The driver needs to stay alert
and may need to intervene. The following are
examples of these types of situations:
TOWING A TRAILER
Towing a trailer is not recommended when using
ACC.
OFFSET DRIVING
ACC may not detect a vehicle in the same lane that
is offset from your direct line of travel, or a vehicle
merging in from a side lane. There may not be
sufficient distance to the vehicle ahead. The offset
vehicle may move in and out of the line of travel,
which can cause your vehicle to brake or
accelerate unexpectedly.

Offset Driving Condition Example

TURNS AND BENDS
When driving on a curve with ACC engaged, the
system may decrease the vehicle speed and
acceleration for stability reasons, with no vehicle in
front detected. Once the vehicle is out of the curve
the system will resume your original set speed.
This is a part of normal ACC system functionality.
NOTE:On tight turns ACC performance may be limited.
The driver must maintain control of the vehicle,
remain alert, and be ready to apply the brakes if
needed.
Turn Or Bend Example

21_RUP_OM_EN_USC_t.book Page 156

STARTING AND OPERATING163
The ParkSense switch LED will be on when
ParkSense is disabled or requires service. The
ParkSense switch LED will be off when the system
is enabled. If the ParkSense switch is pushed, and
requires service, the ParkSense switch LED will
blink momentarily, and then the LED will be on.
NOTE:When KeySense feature is present, the ParkSense
system will reject customer input to turn the
system off via the switch. The instrument cluster
display will show "KeySense in Use Selected
Feature Cannot be Disabled" message.
SERVICE THE PARKSENSE PARK ASSIST
S
YSTEM
During vehicle start up, when the ParkSense
system has detected a faulted condition, the
instrument cluster will actuate a single chime,
once per ignition cycle, and it will display the
"PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS", or the "PARKSENSE
UNAVAILABLE SERVICE REQUIRED" message for
five seconds. When the gear selector is moved to
REVERSE and the system has detected a faulted
condition, the instrument cluster display will show
a "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" pop-up message for five seconds. After five seconds, a vehicle graphic will
be displayed with a "WIPE OFF" or “SERVICE”
overlay, depending on the location and fault type.
The system will continue to provide arc alerts for
the side that is functioning properly. These arc
alerts will interrupt the "PARKSENSE UNAVAILABLE
WIPE REAR SENSORS", "PARKSENSE
UNAVAILABLE WIPE FRONT SENSORS", or
"PARKSENSE UNAVAILABLE SERVICE REQUIRED"
messages if an object is detected within the five
second pop-up duration. The vehicle graphic will
remain displayed for as long as the vehicle is in
REVERSE.
If "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS" or "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" appears in the instrument
cluster display make sure the outer surface and
the underside of the rear fascia/bumper and/or
front fascia/bumper is clean and clear of snow,
ice, mud, dirt or other obstruction and then cycle
the ignition. If the message continues to appear
see an authorized dealer.
If the "PARKSENSE UNAVAILABLE SERVICE
REQUIRED" message appears in the instrument
cluster display, see an authorized dealer.
CLEANING THE PARKSENSE SYSTEM
Clean the ParkSense sensors with water, car wash
soap and a soft cloth. Do not use rough or hard
cloths. Do not scratch or poke the sensors.
PARKSENSE SYSTEM USAGE
P
RECAUTIONS
NOTE:
Ensure that the front and rear fascia/bumper
are free of snow, ice, mud, dirt, and debris to
keep the ParkSense system operating properly.
Construction equipment, large trucks, and other
vibrations could affect the performance of Park-
Sense.
When you turn ParkSense off, the instrument
cluster will display “PARKSENSE OFF.” Further -
more, once you turn ParkSense off, it remains
off until you turn it on again, even if you cycle the
ignition key.
When you move the gear selector to the
REVERSE position and ParkSense is turned off,
the instrument cluster will display “PARKSENSE
OFF” for five seconds while the vehicle is in
REVERSE.
4

21_RUP_OM_EN_USC_t.book Page 163

STARTING AND OPERATING185
RECREATIONAL TOWING (BEHIND MOTORHOME)
TOWING THIS VEHICLE BEHIND ANOTHER VEHICLE
NOTE:
To avoid inadvertent Electric Park Brake (EPB)
engagement, you must ensure that the Auto
Park Brake feature is disabled before towing
this vehicle (if rear wheels are on the ground).
The Auto Park Brake feature is enabled or
disabled via the customer programmable
features Úpage 189.
When towing your vehicle, always follow appli -
cable state and provincial laws. Contact state
and provincial Highway Safety offices for addi -
tional details.
If your vehicle is disabled and in need of
commercial towing service, for further informa -
tion Ú page 324.
DO NOT flat tow this vehicle. Damage to the
drivetrain will result. Recreational Towing
Front-Wheel Drive (FWD) Models
Recreational towing is allowed ONLY if the front
wheels are
OFF the ground. This may be
accomplished using a tow dolly (front wheels off
the ground) or vehicle trailer (all four wheels off the
ground). If using a tow dolly, follow this procedure:

1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer's
instructions.

2. Drive the front wheels onto the tow dolly.
3. Apply the parking brake.
4. Place the transmission in PARK.
Towing Condition Wheel OFF The Ground FWD ModelsAWD Models
Flat Tow NONENOT ALLOWED NOT ALLOWED
Dolly Tow Front
OKNOT ALLOWED
Rear NOT ALLOWED NOT ALLOWED
On Trailer ALLOKOK
CAUTION!
DO NOT flat tow this vehicle. Damage to the
drivetrain will result. If this vehicle requires
towing, make sure the drive wheels are OFF
the ground.
Ensure that the EPB is released, and remains
released, while being towed.
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
4

21_RUP_OM_EN_USC_t.book Page 185