2021 CHRYSLER PACIFICA HYBRID service

380TECHNICAL SPECIFICATIONS
(Continued)
MATERIALS ADDED TO FUEL
Besides using unleaded gasoline with the proper
octane rating, gasolines that contain detergents,
corrosion and stability additives are
recommended. Using gasolines that have these
additives will help improve fuel economy, reduce
emissions, and maintain vehicle performance.Designated TOP TIER Detergent
Gasoline contains a higher level of
detergents to further aide in minimizing
engine and fuel system deposits. When
available, the usage of TOP TIER Detergent
gasoline is recommended. Visit
www.toptiergas.com for a list of TOP TIER
Detergent Gasoline Retailers.
Indiscriminate use of fuel system cleaning agents
should be avoided. Many of these materials
intended for gum and varnish removal may contain
active solvents or similar ingredients. These can
harm fuel system gasket and diaphragm materials.
FUEL SYSTEM CAUTIONS
NOTE:Intentional tampering with the emissions control
system can result in civil penalties being assessed
against you.
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can impair
engine performance and damage the emis -
sions control system.
An out-of-tune engine or certain fuel or ignition
malfunctions can cause the catalytic
converter to overheat. If you notice a pungent
burning odor or some light smoke, your engine
may be out of tune or malfunctioning and may
require immediate service. Contact an autho -
rized dealer for service assistance.
The use of fuel additives, which are now being
sold as octane enhancers, is not recom -
mended. Most of these products contain high
concentrations of methanol. Fuel system
damage or vehicle performance problems
resulting from the use of such fuels or addi -
tives is not the responsibility of the manufac-
turer and may void or not be covered under
the New Vehicle Limited Warranty.
CAUTION!

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384
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French

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CUSTOMER ASSISTANCE385
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecommu -
nication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
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386CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market. Refer to
owners.mopar.ca/en/ for further information.
For French, refer to
owners.mopar.ca/fr/ for
further information.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.

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CUSTOMER ASSISTANCE387
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific FCA
vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouillage,
et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
10

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389
Battery Saver Feature
...................................... 66Belts, Seat..................................................... 292Blind Spot Monitoring.................................... 240Body Mechanism Lubrication........................ 337B-Pillar Location............................................. 360Brake Assist System...................................... 235Brake Control System, Electronic.................. 235Brake Fluid.................................................... 383Brake System...................................... 344, 377Anti-Lock (ABS).......................................... 377Fluid Check..................................... 345, 383Master Cylinder......................................... 345Parking...................................................... 137Warning Light............................................ 123Brake/Transmission Interlock....................... 141Brightness, Interior Lights................................ 67Bulb Replacement............................... 354, 355Bulbs, Light................................. 293, 354, 355
C
Camera.......................................................... 171Camera, Rear...................................... 171, 172Capacities, Fluid............................................ 381Caps, Filler Fuel........................................................... 175Oil (Engine)................................................ 331Radiator (Coolant Pressure)...................... 343Car Washes................................................... 374Carbon Monoxide Warning............................ 294
CargoVehicle Loading........................................ 101Cargo Area Cover.......................................... 101Cargo CompartmentLuggage Carrier........................................ 106Cargo Load Floor........................................... 101Cargo Tie-Downs........................................... 101Cellular Phone.............................................. 233Certification Label......................................... 176Chains, Tire................................................... 370Change Oil Indicator..................................... 114Changing A Flat Tire...................................... 298Chart, Tire Sizing........................................... 357Check Engine Light
(Malfunction Indicator Light)......................... 131Checking Your Vehicle For Safety................. 291Checks, Safety.............................................. 291Child Restraint.............................................. 275Child RestraintsBooster Seats........................................... 278Center Seat LATCH................................... 284Child Seat Installation..................... 286, 288How To Stow An unused ALR Seat Belt.... 285Infant And Child Restraints....................... 276Lower Anchors And Tethers ForChildren................................................ 279Older Children And Child Restraints......... 277
Seating Positions...................................... 279Using The Top Tether Anchorage.............. 289Cigar Lighter.....................................................92Clean Air Gasoline......................................... 378CleaningWheels...................................................... 369Climate Control................................................70Automatic....................................................70Manual........................................................76Rear......................................................74, 80Coat Hook........................................................87Cold Weather Operation................................ 135Compact Spare Tire...................................... 368Computer, Trip/Travel................................... 122Contract, Service........................................... 385Cooling Pressure Cap (Radiator Cap)............ 343Cooling System............................................. 342Adding Coolant (Antifreeze)...................... 343Coolant Level............................................ 344Cooling Capacity....................................... 381Disposal Of Used Coolant......................... 344Drain, Flush, And Refill............................. 342Inspection........................................ 342, 344Points To Remember................................ 344Pressure Cap............................................ 343Radiator Cap............................................. 343Selection Of Coolant (Antifreeze)......................... 342, 381, 38211

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390 Corrosion Protection
...................................... 374Cruise Control................................................ 147Cruise Control (Speed Control)...................... 149Cruise Light......................................... 129, 130Customer Assistance..................................... 384Cybersecurity................................................. 188
D
Daytime Brightness, Interior Lights.................. 67Daytime Running Lights................................... 63Dealer Service............................................... 333Defroster, Windshield.................................... 292Delay (Intermittent) Wipers.............................. 68Diagnostic System, Onboard......................... 130Dimmer Switch Headlight..................................................... 63DipsticksOil (Engine)................................................ 332Disable Vehicle Towing.................................. 324DisposalAntifreeze (Engine Coolant)....................... 344Door Ajar.............................................. 124, 125Door Ajar Light..................................... 124, 125Driver’s Seat Back Tilt.............................. 32, 33DrivingThrough Flowing, Rising, Or ShallowStanding Water
..................................... 187DVD Player (Video Entertainment System).... 214
E
Electric Brake Control System....................... 235Anti-Lock Brake System............................ 234Traction Control System........................... 239Electric Parking Brake................................... 137Electric Remote Mirrors................................... 58Electronic Stability Control (ESC).................. 236Electronic Throttle Control Warning Light...... 124Emergency Braking....................................... 246Emergency, In Case OfHazard Warning Flasher........................... 295Jacking............................................ 298, 301Jump Starting........................................... 318Overheating.............................................. 321Towing...................................................... 324Emission Control System Maintenance........ 131Engine........................................................... 331Air Cleaner................................................ 334Block Heater............................................. 136Break-In Recommendations..................... 136Checking Oil Level.................................... 332Compartment........................................... 331Compartment Identification...................... 331Coolant (Antifreeze).................................. 382Cooling..................................................... 342Exhaust Gas Caution................................ 294Fails To Start............................................ 135Flooded, Starting...................................... 135
Fuel Requirements................................... 378Oil...........................................333, 381, 382Oil Filler Cap............................................. 331Oil Filter.................................................... 334Oil Selection..................................... 333, 381Oil Synthetic.............................................. 334Overheating.............................................. 321Starting..................................................... 132Enhanced Accident Response
Feature................................................ 272, 326Ethanol.......................................................... 379Exhaust Gas Cautions................................... 294Exhaust System................................... 294, 341Exterior Lighting..................................... 63, 355Exterior Lights...................... 63, 293, 354, 355
F
FiltersAir Cleaner
................................................ 334Air Conditioning................................. 82, 336Engine Oil........................................ 334, 382Engine Oil Disposal................................... 334FlashersHazard Warning........................................ 295Turn Signals..................... 63, 129, 293, 355Flash-To-Pass............................................ 63, 65Flat Tire Changing.......................298, 355, 367Flat Tire Stowage........................ 306, 355, 367

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392 Screen Setup
............................................ 117Speedometer............................................ 116Stop Start.................................................. 117Trip............................................................ 117Vehicle Info............................................... 116Instrument Panel Lens Cleaning.................... 376Interior And Instrument Lights......................... 66Interior Appearance Care............................... 375Interior Lights.................................................. 66Intermittent Wipers (Delay Wipers).................. 68InverterPower.......................................................... 91
J
Jack Location................................................. 299Jack Operation............................................... 298Jump Starting................................................ 318
K
Key Fob........................................................... 14Arm The System.......................................... 22Disarm The Alarm........................................ 22Programming Additional Key Fobs.............. 16Key Fob Battery Service
(Remote Keyless Entry)................................... 15Key Fob Programming
(Remote Keyless Entry)................................... 16
Keyless Enter 'n Go™....................................... 24Passive Entry............................................... 24Keys................................................................. 14Keysense...................................................... 115
L
Lane Change And Turn Signals........................ 63Lane Change Assist.................................. 63, 66LaneSense.................................................... 168Lap/Shoulder Belts....................................... 252Latches......................................................... 293Hood............................................................ 97Lead Free Gasoline....................................... 378Leaks, Fluid.................................................. 293Life Of Tires................................................... 366Liftgate............................................................ 98Power.......................................................... 98Light Bulbs........................................... 293, 355LighterCigar............................................................ 92Lights............................................................ 293Air Bag.................................... 123, 261, 292Anti Lock Brake System............................ 126Automatic Emergency Braking OFF.......... 129Battery Saver............................................... 66Brake Assist Warning............................... 238Brake Warning.......................................... 123
Bulb Replacement........................... 354, 355Cruise.............................................. 129, 130Daytime Running.........................................63Dimmer Switch, Headlight...........................63Electric Power Steering Fault.................... 124Electronic Park Brake............................... 126Electronic Stability Control Active............. 126Electronic Throttle Control........................ 124Engine Coolant Temperature.................... 125Exterior............................................ 293, 355Fog..................................................... 66, 129Headlights............................................ 63, 65High Beam................................................ 130High Beam/Low Beam Select......................63Hood Open................................................ 125Instrument Cluster.......................................63Intensity Control..........................................67Interior.........................................................66KeySense.................................................. 129LaneSense.............................. 127, 129, 130Liftgate Open............................................ 125Lights On Reminder..............................63, 65Low Fuel................................................... 126Low Washer Fluid..................................... 127Malfunction Indicator (Check Engine)....... 127Oil Pressure.............................................. 125Oil Temperature........................................ 125

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