2021 CHRYSLER PACIFICA HYBRID service reset

100GETTING TO KNOW YOUR VEHICLE
HANDS-FREE LIFTGATE — IF EQUIPPED

Hands-Free Liftgate Activation Zone

To open the liftgate using hands-free activation,
use a straight in and out kicking motion under the
vehicle activation zone in the general location
below the liftgate door handle. Do not move your
foot sideways or in a sweeping motion or the
sensors may not detect the motion.
Vehicles Equipped With A Trailer Tow Package
NOTE:If your vehicle is equipped with the Trailer Tow
Package, the hands-free activation zone(s) for the
Power Liftgate will be located on the left and right
side of the receiver. Use a straight kicking motion
under either activation zone to open the
Hands-Free Liftgate.
Hands-Free Liftgate Trailer Tow Activation Zones

When a valid kicking motion is completed, the
liftgate will chime, the hazard lights will flash and
the liftgate will open after approximately one
second. This assumes all options are enabled in
the Uconnect system.
NOTE:Opening the Hands-Free Liftgate requires a valid
Passive Entry key fob within 5 ft (1.5 m) of the door
handle. If a valid Passive Entry key fob is not within
5 ft (1.5 m), the liftgate will not respond to any
kicks.
NOTE:
The Hands-Free Liftgate will only operate when
the transmission is in PARK.
If anything obstructs the Hands-Free Liftgate
while it is opening or closing, the liftgate will
automatically reverse to the closed position,
provided it meets sufficient resistance.
There are pinch sensors attached to the side of
the liftgate opening. Light pressure anywhere
along these strips will cause the liftgate to
return to the open position.
If the power liftgate encounters multiple
obstructions within the same cycle, the system
will automatically stop. If this occurs, the liftgate
must be operated manually.
The power liftgate will release, but not power
open, in temperatures below −12°F (−24°C).
Be sure to remove any buildup of snow or ice
from the liftgate before opening the liftgate.
If the liftgate is left open for an extended period
of time, the liftgate may need to be closed
manually to reset power liftgate functionality.
CAUTION!
The Hands-Free Liftgate feature may be turned
on or off in Uconnect Settings. The Hands-Free
Liftgate feature should be turned off during
jacking, tire changing, and vehicle service
Ú page 189.

21_RUP_OM_EN_USC_t.book Page 100

116GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER DISPLAY MENU
I
TEMS
The instrument cluster display can be used to view
the main menu items for several features. Use the
up and down arrow buttons to scroll through
the driver interactive display menu options until
the desired menu is reached Ú page 113.
NOTE:The instrument cluster display menu items display
in the center of the instrument cluster. Menu items
may vary depending on your vehicle features.
Speedometer
Push and release the up or down arrow
button until Speedometer is highlighted in the
instrument cluster display. Push and release the
OK button to toggle between MPH and km/h.
Vehicle Info
Push and release the up or down arrow
button until Vehicle Info is highlighted in the
instrument cluster display. Push the left or
right arrow button to scroll through the
following information submenus. Tire Pressure
If tire pressure is
OK for all tires, a vehicle ICON is
displayed with tire pressure values in each corner
of the ICON.
If one or more tires have low pressure, “Inflate Tire
To XX” is displayed with the vehicle ICON, and the
tire pressure values in each corner of the ICON with
the pressure value of the low tire displayed in a
different color than the other tire pressure value.
If the Tire Pressure system requires service,
“Service Tire Pressure System” is displayed.
Tire PSI is an information only function and cannot
be reset Ú page 247.
Coolant Temp
Displays the actual coolant temperature.
Transmission Temp
Displays the actual transmission temperature.
Oil Temp
Displays the actual oil temperature.
Oil Pressure
Displays the actual oil pressure.
Oil Life
Displays the remaining engine oil life as a
percentage. To reset the Oil Life, you must hold the
OK button.
The “Hold OK to Reset” instruction will be
displayed at all times, but the following conditions
will need to be met in order to reset Oil Life:
The ignition must be in the ON/RUN position
If the conditions are met, holding the OK button will
reset the gauge and the numeric display will return
to 100%.
If the conditions are not met, a pop-up message
will display for five seconds, describing the
required conditions, and then the Oil Life screen
will reappear.
Battery Voltage
Displays the actual battery voltage.
Engine Hours — If Equipped
Displays the number of hours of engine operation.
Driver Assist
Push and release the up or down arrow
button until the Driver Assist display icon is
highlighted in the instrument cluster display.

21_RUP_OM_EN_USC_t.book Page 116

122GETTING TO KNOW YOUR INSTRUMENT PANEL
Loss of the battery charge may indicate one or
more of the following conditions:
The charging system cannot deliver enough
electrical power to the vehicle system because
the electrical loads are larger than the capability
of charging system. The charging system is still
functioning properly.
Turning on all possible vehicle electrical loads
(e.g. HVAC to max settings, exterior and interior
lights, overloaded power outlets +12 Volts,
150W, USB ports) during certain driving condi -
tions (city driving, towing, frequent stopping).
Installing options like additional lights, upfitter
electrical accessories, audio systems, alarms
and similar devices.
Unusual driving cycles (short trips separated by
long parking periods).
The vehicle was parked for an extended period
of time (weeks, months).
The battery was recently replaced and was not
charged completely.
The battery was discharged by an electrical load
left on when the vehicle was parked.
The battery was used for an extended period
with the engine not running to supply radio,
lights, chargers, +12 Volt portable appliances
like vacuum cleaners, game consoles and
similar devices. What to do when an electrical load reduction
action message is present (“Battery Saver On” or
“Battery Saver Mode”)
During a trip:
Reduce power to unnecessary loads if possible:
Turn off redundant lights (interior or exte
-
rior)
Check what may be plugged in to power
outlets +12 Volts, 150W, USB ports
Check HVAC settings (blower, temperature)
Check the audio settings (volume)
After a trip:
Check if any aftermarket equipment was
installed (additional lights, upfitter electrical
accessories, audio systems, alarms) and review
specifications if any (load and Ignition Off Draw
currents).
Evaluate the latest driving cycles (distance,
driving time and parking time).
The vehicle should have service performed if
the message is still present during consecutive
trips and the evaluation of the vehicle and
driving pattern did not help to identify the cause.
TRIP COMPUTER
The Trip Computer is located in the instrument
cluster display. Push and release the up or
down arrow button until “Trip Info” is
highlighted in the instrument cluster display.
Navigate between Trip A or Trip B by using the
right and left arrow buttons.
For each trip the following information will be
displayed:
Trip A
Shows the total distance traveled for Trip A
since the last reset.
Shows the Average MPG for Trip A since the last
reset.
Shows the elapsed time traveled for Trip A since
the last reset. Elapsed time will increment when
the ignition switch is in the ON or START posi -
tion.

21_RUP_OM_EN_USC_t.book Page 122

STARTING AND OPERATING139
(Continued)
Auto Park Brake
The Electric Park Brake (EPB) can be programmed
to be applied automatically whenever the vehicle is
at a standstill and the automatic transmission is
placed in PARK. Auto Park Brake is enabled and
disabled by customer selection through the
customer programmable features Ú page 189.
SafeHold
SafeHold is a safety feature of the Electric Park
Brake (EPB) system that will engage the parking
brake automatically if the vehicle is left unsecured.
If the automatic transmission is not in PARK, the
seat belt is unbuckled, the driver door is open, the
vehicle is at a standstill, and there is no attempt to
press the brake pedal or accelerator pedal, the
parking brake will automatically engage to prevent
the vehicle from rolling.
SafeHold can be temporarily bypassed by pushing
the EPB while the driver door is open and brake
pedal is pressed. Once manually bypassed,
SafeHold will be enabled again once the vehicle
reaches 12 mph (20 km/h) or the ignition is cycled
to the OFF position and back to ON again.
Brake Service Mode
We recommend having your brakes serviced by an
authorized dealer. You should only make repairs
for which you have the knowledge and the right
equipment. You should only enter Brake Service
Mode during brake service. When servicing your rear brakes, it may be
necessary for you or your technician to push the
rear piston into the rear caliper bore. With the
Electric Park Brake (EPB) system, this can only be
done after retracting the EPB actuator.
Fortunately, actuator retraction can be done easily
by entering the brake service in your vehicle
Ú
page 189. This menu based system will guide
you through the steps necessary to retract the EPB
actuator in order to perform rear brake service.
Brake Service Mode has requirements that must
be met in order to be activated:
The vehicle must be at a standstill.
The parking brake must be unapplied.
The transmission must be in PARK or NEUTRAL.
While in service mode, the EPB fault lamp will flash
continuously while the ignition switch is ON.
When brake service work is complete, the following
steps must be followed to reset the parking brake
system to normal operation:
Ensure the vehicle is at a standstill.
Press the brake pedal with moderate force.
Apply the EPB.
AUTOMATIC TRANSMISSION
You must press and hold the brake pedal while
shifting out of PARK.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for
which you have the knowledge and the right
equipment. If you have any doubt about your
ability to perform a service job, take your vehicle
to a competent mechanic.
WARNING!
Never use the PARK position as a substitute
for the parking brake. Always apply the
parking brake fully when exiting the vehicle to
guard against vehicle movement and possible
injury or damage.
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the transmission gear selector out of
PARK with the brake pedal released. Make
sure the transmission is in PARK before
exiting the vehicle.
4

21_RUP_OM_EN_USC_t.book Page 139

144STARTING AND OPERATING
In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK, if possible. If not, shift the transmission to NEUTRAL.
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the
transmission will return to normal operation.
NOTE:Even if the transmission can be reset, we
recommend that you visit an authorized dealer at
your earliest possible convenience. An authorized
dealer has diagnostic equipment to assess the
condition of your transmission. If the transmission
cannot be reset, authorized dealer service is
required.
Torque Converter Clutch
A feature designed to improve fuel economy has
been included in the automatic transmission on
your vehicle. A clutch within the torque converter
engages automatically at calibrated speeds. This
may result in a slightly different feeling or response
during normal operation in the upper gears. When the vehicle speed drops or during some
accelerations, the clutch automatically
disengages.
NOTE:The torque converter clutch will not engage until
the engine and/or transmission is warm (usually
after 1 to 3 miles [2 to 5 km] of driving). Because
the engine speed is higher when the torque
converter clutch is not engaged, it may seem as if
the transmission is not shifting properly when the
vehicle is cold. This is normal. The torque converter
clutch will function normally once the powertrain is
sufficiently warm.
ALL-WHEEL DRIVE (AWD) — IF EQUIPPED
This feature provides on-demand All-Wheel Drive
(AWD). The system is automatic with no driver
inputs or additional driving skills required. Under
normal driving conditions, the front wheels provide
most of the traction. If the front wheels begin to
lose traction, power is shifted automatically to the
rear wheels. The greater the front wheel traction
loss, the greater the power transfer to the rear
wheels.
Additionally, on dry pavement under heavy throttle
input (where one may have no wheel spin), torque
will be sent to the rear in a pre-emptive effort to
improve vehicle launch and performance
characteristics.
ACTIVE NOISE CANCELLATION
Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed to
address exhaust and engine noise. The system
relies on four microphones embedded in the
headliner, which monitor exhaust and engine
noise, and assists an onboard frequency
generator, which creates counteracting sound
waves in the audio system’s speakers. This helps
keep the vehicle quiet at idle and during drive.
POWER STEERING
The electric power steering system will provide
increased vehicle response and ease of
maneuverability. The power steering system
adapts to different driving conditions.
CAUTION!
All wheels must have the same size and type
tires. Unequal tire sizes must not be used.
Unequal tire size may cause failure of the power
transfer unit.
WARNING!
Continued operation with reduced assist could
pose a safety risk to yourself and others. Service
should be obtained as soon as possible.

21_RUP_OM_EN_USC_t.book Page 144

STARTING AND OPERATING147
TO MANUALLY TURN ON THE STOP/
S
TART SYSTEM
After turning off the Stop/Start system, push the
Stop/Start OFF switch again (located on the switch
bank). The light on the switch will turn off.
SYSTEM MALFUNCTION
If there is a malfunction in the Stop/Start system,
the system will not shut down the engine. A
“SERVICE STOP/START SYSTEM” message will
appear in the instrument cluster display and the
Stop/Start telltale will remain yellow Ú page 113.
If the “SERVICE STOP/START SYSTEM” message
appears in the instrument cluster display, have the
system checked by an authorized dealer.
If a malfunction occurs during an autostop, the
vehicle may not auto start and will need a key start.
CRUISE CONTROL SYSTEMS — IF EQUIPPED
Your vehicle may be equipped with the Cruise
Control system, or the Adaptive Cruise Control
(ACC) system:
Cruise Control will keep your vehicle at a
constant preset speed.
Adaptive Cruise Control (ACC) will adjust the
vehicle speed up to the preset speed to main -
tain a distance with the vehicle ahead.
NOTE:
In vehicles equipped with ACC, if ACC is not
enabled, Fixed Speed Cruise Control will not
detect vehicles directly ahead of you. Always be
aware of the feature selected.
Only one Cruise Control feature can operate at a
time. For example, if Fixed Speed Cruise Control
is enabled, Adaptive Cruise Control will be
unavailable, and vice versa.
CRUISE CONTROL
When engaged, the Cruise Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Cruise Control buttons are located on the right
side of the steering wheel.
Cruise Control Buttons

1 — On/Off
2 — CANC/Cancel
3 — SET (+)/Accel
4 — RES/Resume
5 — SET (-)/Decel
WARNING!
Cruise Control can be dangerous where the
system cannot maintain a constant speed. Your
vehicle could go too fast for the conditions, and
you could lose control and have an accident. Do
not use Cruise Control in heavy traffic or on
roads that are winding, icy, snow-covered or
slippery.
4

21_RUP_OM_EN_USC_t.book Page 147

MULTIMEDIA225
What Does This Warranty Not Cover? This
warranty does not cover any damage or defect that
results from misuse, abuse or modification of the
Product other than by Aptiv. Foam earpieces,
which will wear over time through normal use, are
specifically not covered (replacement foam is
available for a nominal charge). APTIV IS NOT
LIABLE FOR ANY INJURIES OR DAMAGES TO
PERSONS OR PROPERTY RESULTING FROM THE
USE OF, OR ANY FAILURE OR DEFECT IN, THE
PRODUCT, NOR IS APTIV LIABLE FOR ANY
GENERAL, SPECIAL, DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, EXEMPLARY,
PUNITIVE OR OTHER DAMAGES OF ANY KIND OR
NATURE WHATSOEVER. Some states and
jurisdictions may not allow the exclusion or
limitation of incidental or consequential damages,
so the above limitation may not apply to you. This
warranty gives you specific legal rights. You may
also have other rights, which vary from jurisdiction
to jurisdiction.
What Will Aptiv Do? Aptiv, at its option, will repair
or replace any defective Product. Aptiv reserves
the right to replace any discontinued Product with
a comparable model. THIS WARRANTY IS THE
SOLE WARRANTY FOR THIS PRODUCT, SETS
FORTH YOUR EXCLUSIVE REMEDY REGARDING
DEFECTIVE PRODUCTS, AND IS IN LIEU OF ALL
OTHER WARRANTIES (EXPRESS OR IMPLIED), INCLUDING ANY WARRANTY FOR
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
If you have any questions or comments regarding
your Aptiv wireless headphones, please email
[email protected] or phone: 888-293-3332.
DISPLAY SETTINGS
When watching a video source, pressing the
Settings icon on the touchscreen activates the
Settings menu. These settings control the
appearance of the video on the screen. The factory
default settings are already set for optimum
viewing, so there is no need to change these
settings under normal circumstances.
To change the settings, use one of the
touchscreens or remote. To reset all values back to
the original settings, select “Reset to Defaults”,
then select “YES.”
LISTENING TO AUDIO WITH THE SCREEN
C
LOSED
To listen to only the audio portion of the channel
with the screen closed:
Set the audio to the desired source and
channel.
Close the video screen.
When the screen is reopened, the video screen
will automatically turn back on and show the
appropriate display menu or media.
If the screen is closed and there is no audio heard,
verify that the headphones are turned on (the ON
indicator is illuminated) and the headphone
selector switch is on the desired channel. If the
headphones are turned on, push the remote
control’s power button to turn audio on. If audio is
still not heard, check that fully charged batteries
are installed in the headphones.
REAR CLIMATE CONTROLS
The Rear Climate Controls can also be controlled
using the Uconnect Theater system Ú page 70.

Rear Climate Controls
5

21_RUP_OM_EN_USC_t.book Page 225

246SAFETY
FCW Limited Warning
If the instrument cluster displays “ACC/FCW
Limited Functionality” or “ACC/FCW Limited
Functionality Clean Front Windshield”
momentarily, there may be a condition that limits
FCW functionality. Although the vehicle is still
drivable under normal conditions, the active
braking may not be fully available. Once the
condition that limited the system performance is
no longer present, the system will return to its full
performance state. If the problem persists, see an
authorized dealer.
Service FCW Warning
If the system turns off, and the instrument cluster
displays:
ACC/FCW Unavailable Service Required
Cruise/FCW Unavailable Service Required
This indicates there is an internal system fault.
Although the vehicle is still drivable under normal
conditions, have the system checked by an
authorized dealer.
Pedestrian Emergency Braking (PEB) — If
Equipped
The Pedestrian Emergency Braking (PEB) is a
subsystem of the FCW system which provides the
driver with audible and visual warnings in the
instrument cluster display, and may apply
automatic braking when it detects a potential
frontal collision with a pedestrian.
If a PEB event begins at a speed below 37 mph
(60 km/h), the system may provide braking to
mitigate the potential collision with a pedestrian. If
the PEB event stops the vehicle completely, the
system will hold the vehicle at a standstill for two
seconds and then release the brakes. When the
system determines a collision with the pedestrian
in front of you is no longer probable, the warning
message will be deactivated.
The minimum speed for PEB activation is 3 mph
(5 km/h). Turning PEB On Or Off
NOTE:The default status of PEB is “On.” This allows the
system to warn you of a possible frontal collision
with the pedestrian.
The PEB button is located in the Uconnect display
in the Controls settings Ú
page 189.
To turn the PEB system off, push the Pedestrian
Emergency Braking OFF button.
To turn the PEB system back on, push the Warning
Active Braking button.
Changing the PEB status to “Off” deactivates the
system, so no warning or active braking will be
available in case of a possible frontal collision with
the pedestrian.
NOTE:The PEB system will NOT retain the last setting
selected by the driver after ignition shut down. The
system will reset to the default setting when the
vehicle is restarted.
WARNING!
Pedestrian Emergency Braking (PEB) is not
intended to avoid a collision on its own, nor can
PEB detect every type of potential collision with
a pedestrian. The driver has the responsibility to
avoid a collision by controlling the vehicle via
braking and steering. Failure to follow this
warning could lead to serious injury or death.

21_RUP_OM_EN_USC_t.book Page 246