
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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164 Infotainment System
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the map scale
and display options.
.Pinch to zoom in or out.
.Pan the map.
.Use two fingers to tilt down and change
from 2D to 3D. Tilt up to change back
to 2D.
.Rotate the map.
See Using the System 0147.
Mute
When in active guidance, the audio prompts
while using navigation can be muted. Touch
the speaker icon on the right side of the
upper bar. A slash will appear on the
speaker to indicate voice guidance is muted.
Active Guidance View
When a destination is chosen and a
navigation session is active, the navigation
system enters into an Active Guidance
View (AGV). Map Orientation
Touch
Aon the map to access map
orientation settings. Map orientation is 3D
Heading Up by default.
Available settings are:
.3D Heading Up (Default): 3D map with
the vehicle pointing up. In this mode, the
current location icon will always head up
and the map will rotate around it.
.2D Heading Up: 2D map with the vehicle
pointing up. In this mode, the current
location icon will always head up and the
map will rotate around it.
.2D North Up: 2D map with North pointing
up. In this mode, the current location icon
will shift as the vehicle turns left and
right.
Touch the icon to change the map type. The
icon and label will also update accordingly.
Depending on the zoom level of the 2D
Heading Up and 3D Heading Up maps, the
system may automatically switch to the 2D
North Up map.
When in AGV, the entire route can be
viewed in 2D North Up by touching the
traffic bar. The map will zoom out and
readjust to display the full route. When in 2D North Up Route View, the Recenter icon
will appear in the middle of the display.
Touch either the Recenter icon or the traffic
bar again to return to the previous view,
either 2D or 3D.
Lane Guidance
The map will display the lane information
for the upcoming maneuver if it is available.
Junction View
When a vehicle is on the highway and
approaching the exit, an image displays the
lane that the vehicle must stay in to
complete the next maneuver.
Quick-Turn View 

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Infotainment System 171
Using Voice Recognition
Voice recognition becomes available once
the system has been initialized. This begins
when the ignition is turned on. Initialization
may take a few moments.1. Press
gon the steering wheel controls
to activate voice recognition.
2. The audio system mutes and the system plays a prompt.
3. Clearly speak one of the commands described in this section.
A voice recognition system prompt can
be interrupted while it is playing by
pressing
gagain.
Once voice recognition is started, both the
infotainment display and instrument cluster
show the selections and visual dialog
content. These displays can be turned on or
off in the Tutorial Mode under Settings
0 181.
There are three voice prompt modes
supported:
.Informative verbal prompts: This type of
prompt will provide more information
regarding the supported actions.
.Short prompts: This type of prompt will
provide simple instructions about what
can be stated.
.Auto informative prompts: This type of
prompt plays during the first few speech
sessions, then automatically switches to
the short prompt after some experience
has been gained through using the
system.
If a command is not spoken, the voice
recognition system says a help prompt.
Prompts and Infotainment Displays
While a voice recognition session is active,
there may be corresponding options
showing on the displays. A selection can be
made by manually touching the option,
or by speaking the number for the option to
select. Manual interaction in the voice
recognition session is permitted. Interaction
during a voice session may be completed
entirely using voice commands while some
manual commands may expedite a task. If a
selection is made using a manual control,
the voice recognition dialog will progress in
the same way as if the selection were made
using a voice command. Once the system
completes the task, or the session is
terminated, the voice recognition dialog
stops. An example of this type of manual
intervention is touching an entry of a
displayed number list instead of speaking
the number associated with the entry
desired.
Canceling Voice Recognition
.Touch or say
“Cancel”or“Exit” to
terminate the voice recognition session
and show the display where voice
recognition was initiated.
.Pression the steering wheel controls
to terminate the voice recognition session
and show the display where voice
recognition was initiated.
Natural Language Commands
Most languages do not support natural
language commands in sentence form. For
those languages, use direct commands like
the examples shown on the display.
Helpful Hints for Speaking Commands
Voice recognition can understand commands
that are naturally stated in sentence form or
direct commands that state the application
and the task. 

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174 Infotainment System
“Play Podcast”:Begin a dialog to enter a
specific podcast.
“Play Podcast 
playback of a specific podcast.
“My Media” :Begin a dialog to enter the
desired media content.
Handling Large Amounts of Media Content
It is expected that large amounts of media
content will be brought into the vehicle.
It may be necessary to handle large
amounts of media content in a different
way than smaller amounts of media. The
system may limit the options of voice
recognition by not allowing selection of files
by voice at the highest level if the number
of files exceeds the maximum limit.
Changes to voice commands due to media
content limits are:
.Files including other individual files of all
media types such as songs, audiobook
chapters, podcast episodes, and videos.
.Album type folders including types such
as albums and audiobooks.
There are no restrictions if the number of
files and albums is fewer than 12,000. When
the number of files connected to the system is between 12,000 and 24,000, the content
cannot be accessed directly with one
command like
“Play 
The restriction is that the command “Play
Song” must be spoken first; the system will
then ask for the song name. The reply
command would be to say the name of the
song to play.
Similar limits exist for album content.
If there are more than 12,000 albums, but
fewer than 24,000, the content cannot be
accessed directly with one command like,
“Play 
Album” must first be spoken; the system
will then ask for the album name. The reply
would be to say the name of the album
to play.
Once the number of files has exceeded
approximately 24,000, there is no support
for accessing the songs directly through
voice commands. There will still be access to
the media content by using commands for
playlists, artists, and genres.
The access commands for playlists, artists,
and genres are prohibited after the number
of this type of media exceeds 12,000. The system will provide feedback the first
time voice recognition is initiated if it has
become apparent that any of these limits
are reached during a device initializing
process.
Voice recognition performance will degrade
to some extent based on many factors when
adding large amounts of data to recognize.
If this is the case, perhaps accessing songs
through playlists or artist name would work
better.
Voice Recognition for Navigation (If
Equipped)
“Navigation”
:Begin a dialog to enter
specific destination information.
“Navigation Commands” :Begin a dialog to
enter specific destination information.
“Address” :Begin a dialog to enter a
specific destination address, which includes
the entire address consisting of the house
number, street name, city, state/province,
and country. Do not include the ZIP code.
“Place of Interest” :Begin a dialog to enter
a destination Place of Interest category or
major brand name. 

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210 Driving and Operating
.Wait until the vehicle is out of the curve
before accelerating gently into the
straightaway.
Steering in Emergencies
.There are some situations when steering
around a problem may be more effective
than braking.
.Holding both sides of the steering wheel
allows you to turn 180 degrees without
removing a hand.
.Antilock Brake System (ABS) allows
steering while braking.
Off-Road Recovery
The vehicle's right wheels can drop off the
edge of a road onto the shoulder while
driving. Follow these tips:1. Ease off the accelerator and then, if there is nothing in the way, steer the
vehicle so that it straddles the edge of
the pavement.
2. Turn the steering wheel about one-eighth of a turn, until the right front
tire contacts the pavement edge.
3. Turn the steering wheel to go straight down the roadway.
Loss of Control
Skidding
There are three types of skids that
correspond to the vehicle's three control
systems:
.Braking Skid —wheels are not rolling.
.Steering or Cornering Skid —too much
speed or steering in a curve causes tires
to slip and lose cornering force.
.Acceleration Skid —too much throttle
causes the driving wheels to spin. Defensive drivers avoid most skids by taking
reasonable care suited to existing conditions,
and by not overdriving those conditions. But
skids are always possible.
If the vehicle starts to slide, follow these
suggestions:
.Ease your foot off the accelerator pedal
and steer the way you want the vehicle
to go. The vehicle may straighten out. Be
ready for a second skid if it occurs.
.Slow down and adjust your driving
according to weather conditions. Stopping
distance can be longer and vehicle control
can be affected when traction is reduced
by water, snow, ice, gravel, or other
material on the road. Learn to recognize
warning clues
—such as enough water,
ice, or packed snow on the road to make
a mirrored surface —and slow down
when you have any doubt.
.Try to avoid sudden steering, acceleration,
or braking, including reducing vehicle
speed by shifting to a lower gear. Any
sudden changes could cause the tires to
slide.
Remember: Antilock brakes help avoid only
the braking skid. 

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214 Driving and Operating
Warning (Continued)
the ice; you and your passengers could
drown. Drive your vehicle on safe
surfaces only.
Driving in Water
{Warning
Driving through rushing water can be
dangerous. Deep water can sweep your
vehicle downstream and you and your
passengers could drown. If it is only
shallow water, it can still wash away the
ground from under your tires. Traction
could be lost, and the vehicle could roll
over. Do not drive through rushing water.
Caution
Do not drive through standing water if it
is deep enough to cover the wheel hubs,
axles, or exhaust pipe. Deep water can
damage the axle and other vehicle parts.
If the standing water is not too deep, drive
through it slowly. At faster speeds, water
can get into the engine and cause it to stall.
Stalling can occur if the exhaust pipe is under water. Do not turn off the ignition
when driving through water. If the exhaust
pipe is under water, the engine will not
start. When going through water, the brakes
get wet and it may take longer to stop. See
“Driving on Wet Roads”
later in this section.
After Off-Road Driving
Remove any brush or debris that has
collected on the underbody or chassis,
or under the hood. These accumulations can
be a fire hazard. Re-install underbody air
deflector and air dam if removed.
After operation in mud or sand, have the
brake linings cleaned and checked. These
substances can cause glazing and uneven
braking. Check the body structure, driveline,
steering, suspension, wheels, tires, and
exhaust system for damage and check the
fuel lines and cooling system for any
leakage.
More frequent maintenance service is
required. See theMaintenance Schedule
0 384.
Driving on Wet Roads
Rain and wet roads can reduce vehicle
traction and affect your ability to stop and
accelerate. Always drive slower in these types of driving conditions and avoid driving
through large puddles and deep-standing or
flowing water.
{Warning
Wet brakes can cause crashes. They
might not work as well in a quick stop
and could cause pulling to one side. You
could lose control of the vehicle.
After driving through a large puddle of
water or a car/vehicle wash, lightly apply
the brake pedal until the brakes work
normally.
Flowing or rushing water creates strong
forces. Driving through flowing water
could cause the vehicle to be carried
away. If this happens, you and other
vehicle occupants could drown. Do not
ignore police warnings and be very
cautious about trying to drive through
flowing water.
Hydroplaning
Hydroplaning is dangerous. Water can build
up under the vehicle's tires so they actually
ride on the water. This can happen if the 

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 287
2. The brake lights turn on for abouttwo seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The ignition is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
Home Page of the infotainment display. If equipped this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assistance
features.
The Trailering App Preview will appear when
the Trailering App is opened for the first
time from the Home Page. Touch GET
STARTED in the Trailering App to go into
the app.
When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
After the pop-up is displayed three times,
Don’t Remind Me will display and touching
that will turn off the trailer detection
pop-up. To turn the Trailer Detection Alert
on, select ON in the Settings tab.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles
listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and willdismiss the pop- up. Shifting the vehicle
from P (Park) will select Guest Trailer as the
active Trailer Profile and will dismiss the
pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add Trailer
Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type.
4. Select Save Profile.
A pop-up will indicate the setup is complete.
Touch DONE to complete the process or
touch TRAILER FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer Tire
Pressure Monitoring System, if equipped,
maintenance reminders, or towing
assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar account
can be imported to the vehicle. 1. Touch + Add Trailer Profile in the Trailering App
2. Touch Import Profile on the pop-up.
3. Select a trailer profile from the list.
4. Touch IMPORT. 

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Vehicle Care 337
Warning (Continued)
.Worn or old tires can cause a
crash. If the tread is badly worn,
replace them.
.Replace any tires that have been
damaged by impacts with
potholes, curbs, etc.
.Improperly repaired tires can cause
a crash. Only the dealer or an
authorized tire service center
should repair, replace, dismount,
and mount the tires.
.Do not spin the tires in excess of
56 km/h (35 mph) on slippery
surfaces such as snow, mud, ice,
etc. Excessive spinning may cause
the tires to explode.
All-Season Tires
This vehicle may come with all-season tires.
These tires are designed to provide good
overall performance on most road surfaces
and weather conditions. Original equipment
tires designed to GM's specific tire
performance criteria have a TPC specification
code molded onto the sidewall. Originalequipment all-season tires can be identified
by the last two characters of this TPC code,
which will be
“MS.”
Consider installing winter tires on the
vehicle if frequent driving on snow or
ice-covered roads is expected. All-season tires
provide adequate performance for most
winter driving conditions, but they may not
offer the same level of traction or
performance as winter tires on snow or
ice-covered roads. See Winter Tires0337.
Winter Tires
This vehicle was not originally equipped
with winter tires. Winter tires are designed
for increased traction on snow and
ice-covered roads. Consider installing winter
tires on the vehicle if frequent driving on ice
or snow covered roads is expected. See your
dealer for details regarding winter tire
availability and proper tire selection. Also,
see Buying New Tires 0351.
With winter tires, there may be decreased
dry road traction, increased road noise, and
shorter tread life. After changing to winter
tires, be alert for changes in vehicle
handling and braking.
If using winter tires:
.Use tires of the same brand and tread
type on all four wheel positions.
.Use only radial ply tires of the same size,
load range, and speed rating as the
original equipment tires.
Winter tires with the same speed rating as
the original equipment tires may not be
available for H, V, W, Y, and ZR speed rated
tires. If winter tires with a lower speed
rating are chosen, never exceed the tire's
maximum speed capability.
All-Terrain Tires
This vehicle may have all-terrain or
mud-terrain tires. These tires provide good
performance on most road surfaces, weather
conditions, and for off-road driving. See
Off-Road Driving 0211.
The tread pattern on these tires may wear
more unevenly than other tires. Consider
rotating the tires more frequently than at
12 000 km (7,500 mi) intervals if irregular
wear is noted when the tires are inspected.
See Tire Inspection 0348. 

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338 Vehicle Care
Tire Sidewall Labeling
Useful information about a tire is
molded into the sidewall. The example
shows a typical light truck tire sidewall.
Light Truck (LT-Metric) Tire
(1) Tire Size:The tire size code is a
combination of letters and numbers
used to define a particular tire's width,
height, aspect ratio, construction type,
and service description. See the “Tire
Size” illustration later in this section for
more detail. (2) TPC Spec (Tire Performance Criteria
Specification)
:Original equipment tires
designed to GM's specific tire
performance criteria have a TPC
specification code molded onto the
sidewall. GM's TPC specifications meet
or exceed all federal safety guidelines.
(3) Dual Tire Maximum Load
:
Maximum load that can be carried and
the maximum pressure needed to
support that load when used in a dual
configuration. For information on
recommended tire pressure see Tire
Pressure 0341 and
Vehicle Load Limits 0217.
(4) DOT (Department of
Transportation)
:The Department of
Transportation (DOT) code indicates that
the tire is in compliance with the U.S.
Department of Transportation Motor
Vehicle Safety Standards.
DOT Tire Date of Manufacture
:The last
four digits of the TIN indicate the tire
manufactured date. The first two digits
represent the week (01-52) and the last
two digits, the year. For example, the third week of the year 2020 would have
a 4-digit DOT date of 0320. Week 01 is
the first full week (Sunday through
Saturday) of each year.
(5) Tire Identification Number (TIN)
:
The letters and numbers following the
DOT code are the Tire Identification
Number (TIN). The TIN shows the
manufacturer and plant code, tire size,
and date the tire was manufactured.
The TIN is molded onto both sides of
the tire, although only one side may
have the date of manufacture.
(6) Tire Ply Material
:The type of cord
and number of plies in the sidewall and
under the tread.
(7) Single Tire Maximum Load
:
Maximum load that can be carried and
the maximum pressure needed to
support that load when used as a
single. For information on
recommended tire pressure see Tire
Pressure 0341 and
Vehicle Load Limits 0217.