Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
2 Introduction
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about the
vehicle, use the Index in the back of the
manual. It is an alphabetical list of what is
in the manual and the page number where
it can be found.
Danger, Warning, and Caution
Warning messages found on vehicle labels
and in this manual describe hazards and
what to do to avoid or reduce them.
{Danger
Danger indicates a hazard with a high
level of risk which will result in serious
injury or death.
{Warning
Warning indicates a hazard that could
result in injury or death.
Caution
Caution indicates a hazard that could
result in property or vehicle damage.
A circle with a slash through it is a safety
symbol which means“Do not,” “Do not do
this,” or“Do not let this happen.”
Symbols
The vehicle has components and labels that
use symbols instead of text. Symbols are
shown along with the text describing the
operation or information relating to a
specific component, control, message, gauge,
or indicator.
M:Shown when the owner’s manual has
additional instructions or information.
*: Shown when the service manual has
additional instructions or information.
0: Shown when there is more information
on another page — “see page.” Vehicle Symbol Chart
Here are some additional symbols that may
be found on the vehicle and what they
mean. See the features in this manual for
information.
u:
Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components Properly
P:Do Not Apply High Pressure Water
B:Engine Coolant Temperature
_:Flame/Fire Prohibited
H: Flammable
[:Forward Collision Alert
R:Fuse Block Cover Lock Location
+:Fuses
j:ISOFIX/LATCH System Child Restraints
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
42 Seats and Restraints
Seats and Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . 42
Front Seats
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 43
Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Power Seat Adjustment . . . . . . . . . . . . . . . . 44
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . 45
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 45
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . 46
Heated and Ventilated Front Seats . . . . . 49
Rear Seats
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . 51
Seat Belts
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
How to Wear Seat Belts Properly . . . . . . . 52
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . 54
Seat Belt Use During Pregnancy . . . . . . . . 56
Seat Belt Extender . . . . . . . . . . . . . . . . . . . . . . 56
Safety System Check . . . . . . . . . . . . . . . . . . . 56
Seat Belt Care . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing Seat Belt System Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Airbag System
Airbag System . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Where Are the Airbags? . . . . . . . . . . . . . . . . 59
When Should an Airbag Inflate? . . . . . . . 60
What Makes an Airbag Inflate? . . . . . . . . . 61
How Does an Airbag Restrain? . . . . . . . . . . 61
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Passenger Sensing System . . . . . . . . . . . . . 62
Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adding Equipment to the Airbag-Equipped Vehicle . . . . . . . . . . . . . . 66
Airbag System Check . . . . . . . . . . . . . . . . . . . 67
Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Child Restraints
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Infants and Young Children . . . . . . . . . . . . 69
Child Restraint Systems . . . . . . . . . . . . . . . . . 71
Where to Put the Restraint . . . . . . . . . . . . . 73
Lower Anchors and Tethers for Children(LATCH System) . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing LATCH System Parts After a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Securing Child Restraints (With the Seat Belt in the Rear Seat) . . . . . . . . . . . . . . . . 84
Securing Child Restraints (With the Seat Belt in the Center Front Seat) . . . . . . . . 87
Securing Child Restraints (With the Seat Belt in the Front Passenger Seat) . . . . . 87
Head Restraints
{
Warning
With head restraints that are not
installed and adjusted properly, there is a
greater chance that occupants will suffer
a neck/spinal injury in a crash. Do not
drive until the head restraints for all
occupants are installed and adjusted
properly.
Front Seats
The vehicle's front seats have adjustable
head restraints in the outboard seating
positions.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Seats and Restraints 43
Adjust the head restraint so that the top of
the restraint is at the same height as the
top of the occupant's head. This position
reduces the chance of a neck injury in a
crash.
To raise or lower the head restraint, press
the button on the side of the head restraint
and pull up or push the head restraint down
and release the button.
Pull and push on the head restraint after the
button is released to make sure that it is
locked in place.
The front seat outboard head restraints are
not removable.
Rear Head Restraints
The vehicle’s rear seat has head restraints in
the outboard seating positions that cannot
be adjusted.
The head restraint can be folded forward to
allow for better visibility when the rear seat
is unoccupied. To fold the head restraint,
press the button on the side of the head
restraint.
When an occupant is in the seat, always
return the head restraint to the upright
position until it locks into place. Push and
pull on the head restraint to make sure that
it is locked.If you are installing a child restraint in the
rear seat, see
Lower Anchors and Tethers for
Children (LATCH System) 074.
Center Headrest
The vehicle’s rear seat may be equipped
with a headrest in the center seating
position that cannot be adjusted.
If you are installing a child restraint in the
rear seat, see Lower Anchors and Tethers for
Children (LATCH System) 074.
Front Seats
Seat Adjustment
{Warning
You can lose control of the vehicle if you
try to adjust a driver seat while the
vehicle is moving. Adjust the driver seat
only when the vehicle is not moving.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
50 Seats and Restraints
If equipped, the heated steering wheel will
turn on automatically during a remote start
if it is cold outside. The heated and
ventilated seat indicators and heated
steering wheel indicator may not come on
during this operation.
The heated and ventilated seats and heated
steering wheel may cancel when the vehicle
is started. These features can be manually
selected after the ignition is turned on.
The temperature performance of an
unoccupied seat may be reduced. This is
normal.
The heated or ventilated seats will not turn
on during a remote start unless they are
enabled in vehicle personalization. See
Remote Vehicle Start020 and
Vehicle Personalization 0126.
Rear Seats
Rear Seat Reminder
If equipped, the message REAR SEAT
REMINDER LOOK IN REAR SEAT displays
under certain conditions indicating there
may be an item or passenger in the rear
seat. Check before exiting the vehicle. This feature will activate when a second row
door is opened while the vehicle is on or up
to 10 minutes before the vehicle is turned
on. There will be an alert when the vehicle
is turned off. The alert does not directly
detect objects in the rear seat; instead,
under certain conditions, it detects when a
rear door is opened and closed, indicating
that there may be something in the
rear seat.
The feature is active only once each time
the vehicle is turned on and off, and will
require reactivation by opening and closing
the second row doors. There may be an
alert even when there is nothing in the rear
seat; for example, if a child entered the
vehicle through the rear door and left the
vehicle without the vehicle being shut off.
The feature can be turned on or off. See
Vehicle Personalization
0126.
Folding the Rear Seat Cushion
Either side of the rear seat cushion can be
folded up for added cargo space.
Caution
Folding a rear seat with the seat belts
still fastened may cause damage to the
seat or the seat belts. Always unbuckle
the seat belts and return them to their
normal stowed position before folding a
rear seat.
Make sure that nothing is on the seat
cushion.
To fold the seat, slowly pull the seat
cushion up.
To return the seat to the normal seating
position, slowly pull the seat cushion down.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
52 Seats and Restraints
This vehicle has indicators as a reminder to
buckle the seat belts. SeeSeat Belt
Reminders 0109.
Why Seat Belts Work
When riding in a vehicle, you travel as fast
as the vehicle does. If the vehicle stops
suddenly, you keep going until something
stops you. It could be the windshield, the
instrument panel, or the seat belts!
When you wear a seat belt, you and the
vehicle slow down together. There is more
time to stop because you stop over a longer
distance and, when worn properly, your
strongest bones take the forces from the
seat belts. That is why wearing seat belts
makes such good sense.
Questions and Answers About Seat Belts
Q: Will I be trapped in the vehicle after a
crash if I am wearing a seat belt?
A: You could be— whether you are
wearing a seat belt or not. Your chance
of being conscious during and after a
crash, so you canunbuckle and get out,
is much greater if you are belted.
Q: If my vehicle has airbags, why should I have to wear seat belts?
A: Airbags are supplemental systems only.
They work withseat belts —not instead
of them. Whether or not an airbag is
provided, all occupants still have to
buckle up to get the most protection.
Also, in nearly all states and in all
Canadian provinces, the law requires
wearing seat belts.
How to Wear Seat Belts Properly
Follow these rules for everyone's protection.
There are additional things to know about
seat belts and children, including smaller
children and infants. If a child will be riding
in the vehicle, see Older Children068 or Infants and Young Children
069. Review
and follow the rules for children in addition
to the following rules.
It is very important for all occupants to
buckle up. Statistics show that unbelted
people are hurt more often in crashes than
those who are wearing seat belts.
There are important things to know about
wearing a seat belt properly..Sit up straight and always keep your feet
on the floor in front of you (if possible).
.Always use the correct buckle for your
seating position.
.Wear the lap part of the belt low and
snug on the hips, just touching the
thighs. In a crash, this applies force to the
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
54 Seats and Restraints
Never route the lap or shoulder belt over an
armrest.
{Warning
The seat belt can be pinched if it is
routed under plastic trim on the seat,
such as trim around the rear seatback
folding handle or side airbag. In a crash,
pinched seat belts might not be able to
provide adequate protection. Never allow
seat belts to be routed under plastic trim
pieces.
Lap-Shoulder Belt
All seating positions in the vehicle have a
lap-shoulder belt.The following instructions explain how to
wear a lap-shoulder belt properly.
1. Adjust the seat, if the seat is adjustable, so you can sit up straight. To see how,
see “Seats” in the Index.
2. Pick up the latch plate and pull the belt
across you. Do not let it get twisted.
The lap-shoulder belt may lock if you
pull the belt across you very quickly.
If this happens, let the belt go back
slightly to unlock it. Then pull the belt
across you more slowly.
If the shoulder portion of a passenger
belt is pulled out all the way, the child
restraint locking feature may be engaged. See
Child Restraint Systems
0 71. If this occurs, let the belt go back
all the way and start again. If the
locking feature stays engaged after
letting the belt go back to stowed
position on the seat, move the seat
rearward or recline the seat until the
shoulder belt retractor lock releases.
Engaging the child restraint locking
feature in the front outboard seating
position may affect the passenger
sensing system, if equipped. See
Passenger Sensing System 062.
If the webbing locks in the latch plate
before it reaches the buckle, tilt the latch
plate flat to unlock.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
56 Seats and Restraints
Pretensioners work only once. If the
pretensioners activate in a crash, the
pretensioners and probably other parts of
the vehicle's seat belt system will need to
be replaced. SeeReplacing Seat Belt System
Parts after a Crash 057.
Do not sit on the outboard seat belt while
entering or exiting the vehicle or at any
time while sitting in the seat. Sitting on the
seat belt can damage the webbing and
hardware.
Rear Seat Belt Comfort Guides
Rear seat belt comfort guides may provide
added seat belt comfort for older children
who have outgrown booster seats and for
some adults. When installed on a shoulder
belt, the comfort guide positions the
shoulder belt away from the neck and head.
Comfort guides are available through your
dealer for the rear outboard seating
positions. Instructions are included with the
comfort guides.
Seat Belt Use During Pregnancy
Seat belts work for everyone, including
pregnant women. Like all occupants, they
are more likely to be seriously injured if
they do not wear seat belts.
A pregnant woman should wear a
lap-shoulder belt, and the lap portion should
be worn as low as possible, below the
rounding, throughout the pregnancy.
The best way to protect the fetus is to
protect the mother. When a seat belt is
worn properly, it is more likely that the
fetus will not be hurt in a crash. For
pregnant women, as for anyone, the key to
making seat belts effective is wearing them
properly.
Seat Belt Extender
If the vehicle's seat belt will fasten around
you, you should use it. But if a seat belt is not long enough, your
dealer will order you an extender. When
you go in to order it, take the heaviest coat
you will wear, so the extender will be long
enough for you. To help avoid personal
injury, do not let someone else use it, and
use it only for the seat it is made to fit. The
extender has been designed for adults.
Never use it for securing child restraints. For
more information on the proper use and fit
of seat belt extenders see the instruction
sheet that comes with the extender.
Safety System Check
Periodically check the seat belt reminder,
seat belts, buckles, latch plates, retractors,
shoulder belt height adjusters (if equipped),
and seat belt anchorages to make sure they
are all in working order. Look for any other
loose or damaged seat belt system parts
that might keep a seat belt system from
performing properly. See your dealer to
have it repaired. Torn, frayed, or twisted
seat belts may not protect you in a crash.
Torn or frayed seat belts can rip apart under
impact forces. If a belt is torn or frayed,
have it replaced immediately. If a belt is
twisted, it may be possible to untwist by
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
58 Seats and Restraints
All vehicle airbags have the word AIRBAG on
the trim or on a label near the deployment
opening.
For frontal airbags, the word AIRBAG is on
the center of the steering wheel for the
driver and on the instrument panel for the
front outboard passenger.
For seat-mounted side impact airbags, the
word AIRBAG is on the side of the seatback
or side of the seat closest to the door.
For roof-rail airbags, the word AIRBAG is on
the ceiling or trim.
Airbags are designed to supplement the
protection provided by seat belts. Even
though today's airbags are also designed to
help reduce the risk of injury from the force
of an inflating bag, all airbags must inflate
very quickly to do their job.
Here are the most important things to know
about the airbag system:
{Warning
You can be severely injured or killed in a
crash if you are not wearing your seat
belt, even with airbags. Airbags are
designed to work with seat belts, not(Continued)
Warning (Continued)
replace them. Also, airbags are not
designed to inflate in every crash. In
some crashes seat belts are the only
restraint. SeeWhen Should an Airbag
Inflate? 060.
Wearing your seat belt during a crash
helps reduce your chance of hitting
things inside the vehicle or being ejected
from it. Airbags are “supplemental
restraints” to the seat belts. Everyone in
the vehicle should wear a seat belt
properly, whether or not there is an
airbag for that person.
{Warning
Because airbags inflate with great force
and faster than the blink of an eye,
anyone who is up against, or very close
to, any airbag when it inflates can be
seriously injured or killed. Do not sit
unnecessarily close to any airbag, as you
would be if sitting on the edge of the
seat or leaning forward. Seat belts help
keep you in position before and during a
(Continued)
Warning (Continued)
crash. Always wear a seat belt, even with
airbags. The driver should sit as far back
as possible while still maintaining control
of the vehicle. The seat belts and the
front outboard passenger airbags are
most effective when you are sitting well
back and upright in the seat with both
feet on the floor.
Occupants should not lean on or sleep
against the door or side windows in
seating positions with seat-mounted side
impact airbags and/or roof-rail airbags.
{Warning
Children who are up against, or very
close to, any airbag when it inflates can
be seriously injured or killed. Always
secure children properly in the vehicle. To
read how, seeOlder Children 068 or
Infants and Young Children 069.