
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
2 Introduction
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about the
vehicle, use the Index in the back of the
manual. It is an alphabetical list of what is
in the manual and the page number where
it can be found.
Danger, Warning, and Caution
Warning messages found on vehicle labels
and in this manual describe hazards and
what to do to avoid or reduce them.
{Danger
Danger indicates a hazard with a high
level of risk which will result in serious
injury or death.
{Warning
Warning indicates a hazard that could
result in injury or death.
Caution
Caution indicates a hazard that could
result in property or vehicle damage.
A circle with a slash through it is a safety
symbol which means“Do not,” “Do not do
this,” or“Do not let this happen.”
Symbols
The vehicle has components and labels that
use symbols instead of text. Symbols are
shown along with the text describing the
operation or information relating to a
specific component, control, message, gauge,
or indicator.
M:Shown when the owner’s manual has
additional instructions or information.
*: Shown when the service manual has
additional instructions or information.
0: Shown when there is more information
on another page — “see page.” Vehicle Symbol Chart
Here are some additional symbols that may
be found on the vehicle and what they
mean. See the features in this manual for
information.
u:
Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components Properly
P:Do Not Apply High Pressure Water
B:Engine Coolant Temperature
_:Flame/Fire Prohibited
H: Flammable
[:Forward Collision Alert
R:Fuse Block Cover Lock Location
+:Fuses
j:ISOFIX/LATCH System Child Restraints

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Introduction 5
1. Tow/Haul Mode (On Some Models). SeeDriver Mode Control 0244.
Automatic Transfer Case Control (If
Equipped). See Four-Wheel Drive 0236.
Driver Mode Control 0244 (If Equipped).
2. Air Vents 0204.
3. Turn Signal Lever. See Turn and
Lane-Change Signals 0138.
Windshield Wiper/Washer 097.
4. Head-Up Display (HUD) 0123 (If
Equipped).
5. Instrument Cluster 0102.
6. Shift Lever. See Automatic Transmission
0 232.
Range Selection Mode. See Manual Mode
0 235.
7. Light Sensor. See Automatic Headlamp
System 0136.
8. Infotainment Controls. See Overview
0 144.
9. Climate Control Systems 0199 (If
Equipped).
Dual Automatic Climate Control System
0 201 (If Equipped).
10. Heated and Ventilated Front Seats 049
(If Equipped). 11.XPark Assist Switch (If Equipped). See
Assistance Systems for Parking or Backing
0 249.
gTraction Control/Electronic Stability
Control 0242.
|Hazard Warning Flashers 0137.
@Lane Departure Warning (LDW) 0262
(If Equipped).
5Hill Descent Control Switch (If
Equipped). See Hill Descent Control (HDC)
0 244.
jPower Assist Steps 026 (If
Equipped).
5Power Release Tailgate (If
Equipped). See Tailgate023.
ADC/AC Switch. See Power Outlets
0 98.
LExpress Window Down Button (If
Equipped). See Power Windows 038.
Tow/Haul Mode 0235 (On Some
Models).
Exhaust Brake (If Equipped). See Duramax
Diesel Supplement.
Power Take-Off (PTO) (If Equipped). See
Duramax Diesel Supplement. 12. Power Outlet (Alternating Current) (If
Equipped). See Power Outlets098.
13. Power Outlets 098.
14. USB Port 0153.
15. Wireless Charging 099 (If Equipped).
16. Trailer Brake Control Panel (If Equipped). See“Integrated Trailer Brake Control
System” underTowing Equipment 0276.
17. ENGINE START/STOP. See Ignition
Positions (Keyless Access) 0226 or
Ignition Positions (Key Access) 0224.
18. Steering Wheel Controls 096 (If
Equipped).
Driver Information Center (DIC) Controls.
See Driver Information Center (DIC) (Base
Level) 0119 or
Driver Information Center (DIC) (Midlevel
and Uplevel) 0120.
19. Horn 097.
20. Hood Release. See Hood0302.
21. Steering Wheel Adjustment 096 (Out
of View).
22. Cruise Control 0246.
Forward Collision Alert (FCA) System
0 257 (If Equipped).
Heated Steering Wheel 096 (If
Equipped).

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
6 Introduction
23. Data Link Connector (DLC) (Out of View).SeeMalfunction Indicator Lamp (Check
Engine Light) 0111.
24. Electric Parking Brake 0240.
25. Fog Lamps 0138 (If Equipped).
Instrument Panel Illumination Control
0 140.
Exterior Cargo Lamps 0139.
Exterior Lamp Controls 0134.
Task Lighting 0139 (If Equipped).

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
18 Keys, Doors, and Windows
5. Place the new transmitter in thetransmitter pocket/insert.
6. Press ENGINE START/STOP. When the transmitter is learned, the DIC display
will show that it is ready to program the
next transmitter.
7. Remove the transmitter from the transmitter pocket/insert and press
Kor
Qon the transmitter.
To program additional transmitters,
repeat Steps 5–7.
When all additional transmitters are
programmed, press and hold ENGINE
START/STOP for approximately
12 seconds to exit programming mode.
8. Return the key back into the transmitter.
Starting the Vehicle with a Low
Transmitter Battery
If the transmitter battery is weak or if there
is interference with the signal, the DIC may
display NO REMOTE DETECTED or NO
REMOTE KEY WAS DETECTED PLACE KEY IN
TRANSMITTER POCKET THEN START YOUR
VEHICLE when starting the vehicle.
To start the vehicle:
Transmitter Pocket without Bucket Seats (Lower Compartment)
Transmitter Pocket with Bucket Seats 1. Place the transmitter in the transmitter
pocket/insert.
2. With the vehicle in P (Park) or N (Neutral) press the brake pedal and ENGINE
START/STOP.
Replace the transmitter battery as soon
as possible.
Battery Replacement
{Warning
Never allow children to play with the RKE
transmitter. The transmitter contains a
small battery, which can be a choking
hazard. If swallowed, internal burns can
occur, resulting in severe injury or death.
Seek medical attention immediately if a
battery is swallowed.
{Warning
To avoid personal injury, do not touch
metal surfaces on the RKE transmitter
when it has been exposed to extreme
heat. These surfaces can be hot to the
touch at temperatures above 59 °C (138
°F).

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
22 Keys, Doors, and Windows
fully inserted. Remove the key and insert it
again. If this does not reset the lock, turn
the key halfway around in the cylinder and
repeat the reset procedure.
Power Door Locks
If equipped with power door locks.
Q:Press to lock the doors.
K:Press to unlock the doors.
Delayed Locking
If equipped, this feature delays the locking
of the doors until five seconds after all
doors are closed. Delayed locking can only be turned on when
the Open Door Anti-Lockout feature has
been turned off.
When
Qis pressed on the power door lock
switch while the door is open, a chime will
sound three times indicating delayed locking
is active.
The doors will lock automatically
five seconds after all doors are closed. If a
door is reopened before that time, the
five-second timer will reset when all doors
are closed again.
Press
Qon the door lock switch again or
press
Qon the RKE transmitter to lock the
doors immediately.
This feature can be programmed. See Vehicle
Personalization 0126.
Automatic Door Locks
If equipped, the doors will lock
automatically when all doors are closed, the
ignition is on, and the vehicle is shifted out
of P (Park). If a vehicle door is unlocked, and then
opened and closed, the doors will lock either
when your foot is removed from the brake
or the vehicle speed becomes faster than
13 km/h (8 mph).
To unlock the doors:
.PressKon the power door lock switch.
.Shift the transmission into P (Park).
Automatic door locking cannot be disabled.
Automatic door unlocking can be
programmed. See Vehicle Personalization
0 126.
Lockout Protection
If equipped, the ignition is on or in ACC/
ACCESSORY and the power door lock switch
is pressed with the driver door open, all the
doors will lock and only the driver door will
unlock.
If the vehicle is off and locking is requested
while a door is open, when all doors are
closed the vehicle will check to the Keyless
Access function (if equipped). If an RKE
transmitter is detected and the number of
RKE transmitters inside has not reduced, the
driver door will unlock and the horn will
chirp three times.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
28 Keys, Doors, and Windows
Slow Flash :Alarm system is armed.
Arming the Alarm System
1. Turn off the vehicle.
2. Lock the vehicle in one of two ways:
.Use the RKE transmitter.
.With a door open, pressQon the
interior of the door.
3. After 30 seconds, the alarm system will arm and the indicator light will begin to
slowly flash. Pressing
Qon the RKE
transmitter a second time will bypass
the 30-second delay and immediately
arm the alarm system.
The vehicle alarm system will not arm if the
doors are locked with the key.
If the driver door is opened without first
unlocking with the RKE transmitter, the horn
will chirp and the lights will flash to indicate
pre-alarm. If the vehicle is not started,
or the door is not unlocked by pressing
K
on the RKE transmitter during the 10-second
pre-alarm, the alarm will be activated.
The alarm will also be activated if a
passenger door or the hood is opened
without first disarming the system. When
the alarm is activated, the turn signals flash and the horn sounds for about 30 seconds.
The alarm system will then re-arm to
monitor for the next unauthorized event.
Disarming the Alarm System
To disarm the alarm system or turn off the
alarm if it has been activated:
.PressKon the RKE transmitter.
.Start the vehicle.
To avoid setting off the alarm by mistake:
.Lock the vehicle after all occupants have
exited.
.Always unlock a door with the RKE
transmitter.
Unlocking the driver door with the key
will not disarm the system or turn off the
alarm.
How to Detect a Tamper Condition
IfKis pressed on the RKE transmitter and
the horn chirps three times, an alarm
occurred previously while the alarm system
was armed.
If the alarm has been activated, a message
will appear on the DIC.
Steering Column Lock
If equipped, the steering column lock is a
theft-deterrent device. This feature locks the
steering column when the vehicle is turned
off and the driver door is opened, or when
the driver door is opened and then the
vehicle is turned off. The steering column
unlocks when the vehicle is turned on.
The Driver Information Center (DIC) may
display one of these messages:
.A message to service the steering column
lock indicates that an issue has been
detected with the column lock feature
and the vehicle should be serviced.
.A message that the steering column is
locked indicates that the engine is
running, but the steering column is still
locked. It is normal for the column to be
locked during a remote start, but the
column should unlock after the brake
pedal is pressed and the vehicle is started.
No message will display during a remote
start.
.A message that the steering wheel must
be turned and the vehicle must be started
again indicates that the column lock
mechanism is bound, the column locking
device was unable to unlock the steering

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
62 Seats and Restraints
Warning (Continued)
vehicle should get out as soon as it is
safe to do so. If you have breathing
problems but cannot get out of the
vehicle after an airbag inflates, then get
fresh air by opening a window or a door.
If you experience breathing problems
following an airbag deployment, you
should seek medical attention.
The vehicle has a feature that may
automatically unlock the doors, turn on the
interior lamps and hazard warning flashers,
and shut off the fuel system after the
airbags inflate. The feature may also
activate, without airbag inflation, after an
event that exceeds a predetermined
threshold. After turning the ignition off and
then on again, the fuel system will return to
normal operation; the doors can be locked,
the interior lamps can be turned off, and
the hazard warning flashers can be turned
off using the controls for those features.
If any of these systems are damaged in the
crash they may not operate as normal.
{Warning
A crash severe enough to inflate the
airbags may have also damaged
important functions in the vehicle, such
as the fuel system, brake and steering
systems, etc. Even if the vehicle appears
to be drivable after a moderate crash,
there may be concealed damage that
could make it difficult to safely operate
the vehicle.
Use caution if you should attempt to
restart the engine after a crash has
occurred.
In many crashes severe enough to inflate
the airbag, windshields are broken by
vehicle deformation. Additional windshield
breakage may also occur from the front
outboard passenger airbag.
.Airbags are designed to inflate only once.
After an airbag inflates, you will need
some new parts for the airbag system.
If you do not get them, the airbag
system will not be there to help protect
you in another crash. A new system will
include airbag modules and possibly other
parts. The service manual for the vehicle
covers the need to replace other parts.
.The vehicle has a crash sensing and
diagnostic module which records
information after a crash. See Vehicle
Data Recording and Privacy 0410 and
Event Data Recorders 0411.
.Let only qualified technicians work on the
airbag systems. Improper service can
mean that an airbag system will not work
properly. See your dealer for service.
Passenger Sensing System
The vehicle has a passenger sensing system
for the front outboard passenger position.
The passenger airbag status indicator will
light on the overhead console when the
vehicle is started.
United States

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Instruments and Controls 95
Instruments and Controls
Controls
Steering Wheel Adjustment . . . . . . . . . . . . 96
Steering Wheel Controls . . . . . . . . . . . . . . . 96
Heated Steering Wheel . . . . . . . . . . . . . . . . . 96
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Windshield Wiper/Washer . . . . . . . . . . . . . . 97
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Wireless Charging . . . . . . . . . . . . . . . . . . . . . . 99
Warning Lights, Gauges, and Indicators
Warning Lights, Gauges, andIndicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Instrument Cluster . . . . . . . . . . . . . . . . . . . . . 102
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . 106
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Fuel Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Engine Oil Pressure Gauge . . . . . . . . . . . . . 107
Engine Coolant Temperature Gauge . . . 108
Voltmeter Gauge . . . . . . . . . . . . . . . . . . . . . . 109
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . 109
Airbag Readiness Light . . . . . . . . . . . . . . . . . 110
Passenger Airbag Status Indicator . . . . . . 110
Charging System Light . . . . . . . . . . . . . . . . . 111 Malfunction Indicator Lamp (Check
Engine Light) . . . . . . . . . . . . . . . . . . . . . . . . . 111
Brake System Warning Light . . . . . . . . . . . 113
Electric Parking Brake Light . . . . . . . . . . . . 113
Service Electric Parking Brake Light . . . . . 113
Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Four-Wheel-Drive Light . . . . . . . . . . . . . . . . . 114
Tow/Haul Mode Light . . . . . . . . . . . . . . . . . . 114
Hill Descent Control Light . . . . . . . . . . . . . . 114
Lane Departure Warning (LDW) Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Vehicle Ahead Indicator . . . . . . . . . . . . . . . . 115
Traction Off Light . . . . . . . . . . . . . . . . . . . . . . 115
Traction Control System (TCS)/Electronic Stability Control Light . . . . . . . . . . . . . . . . 115
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Engine Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Driver Mode Control Light . . . . . . . . . . . . . 117
Tire Pressure Light . . . . . . . . . . . . . . . . . . . . . 117
Engine Oil Pressure Light (Uplevel Cluster) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Low Fuel Warning Light . . . . . . . . . . . . . . . . 118
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 118
High-Beam On Light . . . . . . . . . . . . . . . . . . . 118
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . 118
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 118
Cruise Control Light . . . . . . . . . . . . . . . . . . . . 119 Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . 119
Information Displays
Driver Information Center (DIC) (Base
Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Driver Information Center (DIC) (Midlevel and Uplevel) . . . . . . . . . . . . . . . 120
Head-Up Display (HUD) . . . . . . . . . . . . . . . . 123
Vehicle Messages
Vehicle Messages . . . . . . . . . . . . . . . . . . . . . . 125
Engine Power Messages . . . . . . . . . . . . . . . 126
Vehicle Speed Messages . . . . . . . . . . . . . . . 126
Vehicle Personalization
Vehicle Personalization . . . . . . . . . . . . . . . . 126
Universal Remote System
Universal Remote System . . . . . . . . . . . . . . 131
Universal Remote System Programming . . . . . . . . . . . . . . . . . . . . . . . . . 131
Universal Remote System Operation . . . 133