Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Customer Information 405
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Chevrolet
dealer for warranty service, or if the
vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
424 Index
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Forward Collision Alert (FCA) System . . . . 257
Four-Wheel Drive . . . . . . . . . . . . . . . . . . . 236, 320
Four-Wheel-Drive Light . . . . . . . . . . . . . . . . . . . . 114
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Heated and Ventilated . . . . . . . . . . . . . . . . . . 49
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Economy, Driving for Better . . . . . . . . . . . 207
Filling a Portable Fuel Container . . . . . . . 267
Filling the Tank . . . . . . . . . . . . . . . . . . . 265, 266
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 264
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Low Fuel Warning Light . . . . . . . . . . . . . . . . 118
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 264
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 263
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Full-Size Spare Tire . . . . . . . . . . . . . . . . . . . . . . . 366
Fuses
Engine Compartment Fuse Block . . . . . . . 329
Fuses and Circuit Breakers . . . . . . . . . . . . . 329 Fuses (cont'd)
Instrument Panel Fuse Block . . . . . . 332, 334
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . . 131
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Gauges Engine Coolant Temperature . . . . . . . . . . . 108
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 107
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 106
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Warning Lights and Indicators . . . . . . . . . 102
General Information Service and Maintenance . . . . . . . . . . . . . . 383
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Glass Replacement . . . . . . . . . . . . . . . . . . . . . . . 323
Global Positioning System (GPS) . . . . . . . . . 168
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Guidance Problems with the Route . . . . . . . . . . . . . . 169
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Hazard Warning Flashers . . . . . . . . . . . . . . . . . 137
HD Radio Technology . . . . . . . . . . . . . . . . . . . . . 151
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . . 123
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 324
Daytime Running Lamps (DRL) . . . . . . . . . 136
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Headlamps, Front Turn Signal,Sidemarker, and Parking Lamps . . . . . . 325
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 118
High/Low Beam Changer . . . . . . . . . . . . . . 136
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 118
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 96
Heated and Ventilated Front Seats . . . . . . . 49
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199, 201
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 118
Hill and Mountain Roads . . . . . . . . . . . . . . . . . 215
Hill Descent Control (HDC) . . . . . . . . . . . . . . . 244
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
430 Index
TaillampsBulb Replacement . . . . . . . . . . . . . . . . . . . . . . 326
Task Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Text Telephone (TTY) Users . . . . . . . . . . . . . . 403
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . 29 Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 351
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Full-Size Spare . . . . . . . . . . . . . . . . . . . . . . . . . 366
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 355
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Pressure Monitor Operation . . . . . . . . . . . 343
Pressure Monitor System . . . . . . . . . . . . . . 342
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 338
Terminology and Definitions . . . . . . . . . . . 339
Uniform Tire Quality Grading . . . . . . . . . . 352
Wheel Alignment and Tire Balance . . . . 354 Tires (cont'd)
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 354
When It Is Time for New Tires . . . . . . . . . 350
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . 235
Tow/Haul Mode Light . . . . . . . . . . . . . . . . . . . . 114
Towing Driving Characteristics . . . . . . . . . . . . . . . . . 268
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
General Information . . . . . . . . . . . . . . . . . . . 268
Recreational Vehicle . . . . . . . . . . . . . . . . . . . 370
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Trailer Sway Control (TSC) . . . . . . . . . . . . . 285
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Traction
Limited-Slip Differential . . . . . . . . . . . . . . . . 245
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Trademarks and License Agreements . . . . . 190
Trailer
Sway Control (TSC) . . . . . . . . . . . . . . . . . . . . 285
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Trailer Towing
App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Trailering App . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Transfer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Fluid, Automatic . . . . . . . . . . . . . . . . . . . . . . . 308
Transportation Program, Courtesy . . . . . . . 406
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Truck Bed Camera Rearview Mirror . . . . . . . .37
Truck-Camper Loading Information . . . . . . . 222
Turn and Lane-Change Signals . . . . . . . . . . . .138
Turn Signal Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 326
U
Underseat Storage . . . . . . . . . . . . . . . . . . . . . . . . 92
Uniform Tire Quality Grading . . . . . . . . . . . . 352
Universal Remote System . . . . . . . . . . . . . . . . . 131Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Updates Map Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Using the Navigation System . . . . . . . . . . . . .158
Using the System . . . . . . . . . . . . . . . . . . . . . . . . .147
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . .2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . . . . 27