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336 OnStar
Reactivation for Subsequent Owners
Press|and follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.Press|to speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0331.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
|to help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
|or calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
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OnStar 337
Languages
The vehicle can be programmed to respond
in multiple languages. Press
|and ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for 10 days
without an ignition cycle. If the vehicle has
not been started for 10 days, OnStar can
contact Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
|to try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0233. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations, or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
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338 OnStar
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR
(1-888-466-7827) or press
|to speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
http://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
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Connected Services 339
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
|to receive Turn-by-Turn directions
or have them sent to the vehicle navigation
screen, if equipped.
Turn-by-Turn Navigation
1. Press|to connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
Qto open the
OnStar app on the infotainment display. For
other vehicles press
Qas follows.
Cancel Route 1. Press
Q. System responds: “OnStar
ready,” then a tone. 2. Say
“Cancel route.” System responds:
“Do you want to cancel directions?”
3. Say “Yes.”System responds: “OK, request
completed, thank you, goodbye.”
Route Preview
1. Press
Q. System responds: “OnStar
ready,” then a tone.
2. Say “Route preview.” System responds
with the next three maneuvers.
Repeat
1. Press
Q. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with the
last direction given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
Q. System responds: “OnStar
ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and distance
to the destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
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340 Connected Services
Press|then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
Qto open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
|or call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
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Connected Services 341
.Request roadside assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route,
help locate hotels, or book a room. These
services vary by market.
Diagnostics
By monitoring and reporting on the vehicle’s
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
mychevrolet.com. Message and data rates
may apply.
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342 Index
IndexA
Accessories and Modifications . . . . . . . . . . . 236
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 203
Active Fuel Management . . . . . . . . . . . . . . . . 205
Active Rev Match . . . . . . . . . . . . . . . . . . . . . . . . . 211
Add-On Electrical Equipment . . . . . . . . . . . . . 233
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Additional Maintenance and Care . . . . . . . . 310
Agreements Trademarks and License . . . . . . . . . . . . . . . 165
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 246
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 173, 176
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Air Filter, Passenger Compartment . . . . . . . 179
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How Does an Airbag Restrain? . . . . . . . . . . . 51
Passenger Sensing System . . . . . . . . . . . . . . 53
What Makes an Airbag Inflate? . . . . . . . . . . 51
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
When Should an Airbag Inflate? . . . . . . . . 50
Where Are the Airbags? . . . . . . . . . . . . . . . . 48
Airbags Adding Equipment to the Vehicle . . . . . . . 56 Airbags (cont'd)
Passenger Status Indicator . . . . . . . . . . . . . . 90
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 90
Servicing Airbag-Equipped Vehicles . . . . . . 56
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 20
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 227
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 268
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Antilock Brake System (ABS) . . . . . . . . . . . . . . 212 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Apple CarPlay and Android Auto . . . . . . . . . .154
Assistance Program, Roadside . . . . . . . . . . . . 326
Assistance Systems for Parking and Backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Automatic
Climate Control System . . . . . . . . . . . . . . . . . 173
Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 23
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Index 343
Automatic (cont'd)Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Headlamp System . . . . . . . . . . . . . . . . . . . . . 109
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 245
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 208
Shift Lock Control Function Check . . . . . . 256
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Avoiding Untrusted Media Devices . . . . . . . .124
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
B
Battery Exterior Lighting Battery Saver . . . . . . . . . 113
Load Management . . . . . . . . . . . . . . . . . . . . . . 112
Power Protection . . . . . . . . . . . . . . . . . . . . . . . 113
Battery - North America . . . . . . . . . . . . . 255, 291
Blade Replacement, Wiper . . . . . . . . . . . . . . . 257
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 150, 151
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Boost Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Brake
Parking, Electric . . . . . . . . . . . . . . . . . . . . . . . . 213
System Warning Light . . . . . . . . . . . . . . . . . . 93
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 199
Bulb Replacement Back-up Lamps . . . . . . . . . . . . . . . . . . . . . . . . . 259
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 259
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 259
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
High Intensity Discharge (HID)Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
License Plate Lamps . . . . . . . . . . . . . . . . . . . 260
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . .281
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
California Perchlorate Materials Requirements . . . 235
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . .235, 255, 291, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . .318
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 205
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 194 Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . .75
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Charging System Light . . . . . . . . . . . . . . . . . . . . .91
Check Engine Light (Malfunction Indicator) . . . . 91
Child Restraints Infants and Young Children . . . . . . . . . . . . . 59
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69, 71
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 176
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . 82
Clutch, Hydraulic . . . . . . . . . . . . . . . . . . . . . . . . 245
Collision Damage Repair . . . . . . . . . . . . . . . . . 329
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74