2021 AUDI E-TRON phone

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Audi connect

established using the embedded SIM card
(eSIM).

ZA WARNING
Always follow the information found in > AV
in General information on page 186.

@) Note
Always follow the information found in >@ in
General information on page 186.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card
The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 186.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
=> page 186, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on. A
data plan must be available > page 190.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

Z\ WARNING
Always follow the information found in > A\

in General information on page 186.
() Note
Always follow the information found in © in
General information on page 186.
G@) Tips
The system complies with United States FCC
regulations and ISED regulations > page 288.

Audi connect
Infotainment services
Configuration
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
@) Tips
—A myAudi user must be logged in for some
Audi connect Infotainment services.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather information
Applies to: MMI
> Press WEATHER on the home screen.
Editing settings: Select: WEATHER > Au.
> To display the weather for a location, press ona
location in the list.
187
>

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Audi connect


ZA WARNING
— Always follow the information found in > AA
in General information on page 186.
— Driver messages, text messages, and illumi-
nated warning and indicator lights in the ve-
hicle always take priority over information
from the Audi connect services. The infor-
mation displayed by the Audi connect serv-
ices should not cause you to take safety
risks. This can result in the vehicle breaking
down in traffic and to serious injuries or ac-
cidents.
— Applies to: vehicles with electric drive: Only
perform the Audi connect climate control
functions if your vehicle was shut off cor-
rectly and the ignition is switched off.
— Applies to: vehicles with electric drive: Only
perform charging functions on the high-
voltage battery if the vehicle is shut off cor-
rectly, is connected to a suitable socket ,and
if the ignition is switched off.
@) Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.
— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control
services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control

Create a myAudi account by registering in the
myAudi app or at my.audi.com, depending on
your country.
>» Set the key user > page 29.
> Install the myAudi app on your mobile device
and log in with your access information.
@) Tips
Some services require you to enter a 4-digit
PIN that you set up during registration.
Settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: an initial password was set at the
factory in the MMI. Audi recommends changing
the initial password. Only use secure passwords
that conform to the general guidelines for se-
cure passwords. For more information, refer to
reputable and current sources on password se-
curity.
Allow data connection through Wi-Fi
When the function is switched on, mobile devices
can use the Internet connection through the Wi-
Fi hotspot. A data plan is needed to do this.

Z\ WARNING
Always follow the information found in > AA
in General information on page 186.
@) Note
Always follow the information found in S@ in
General information on page 186.


189

Audi connect
Applies to: vehicles with Audi connect
— Depending on the country, you may be able
Data plans must be purchased in order to use cer- to use the myAudi app or my.audi.com.
tain services >@) in General information on

— Depending on the country, there may be re-
page 186. strictions on the use of data plans (such as
You can purchase data plans at my.audi.com. mobile phone service providers) when driv-
ing in other countries.
— If selling your vehicle, you should delete the
vehicle from the customer portal for the cell
phone service provider to avoid being charg-
ed for additional purchases.

Always follow the information found in > AV
in General information on page 186.

Always follow the information found in >@ in
General information on page 186.
Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Audi connect Infotainment serv- | Some Audi connect Infotainment services must be activated or
ices: individual Audi connect Info- | configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online

not available. at my.audi.com.
Wi-Fi hotspot: it is not possible to | Check if Wi-Fi is activated in the MMI > page 189.
connect through Wi-Fi. Delete all existing Wi-Fi connections on your mobile device and
restart it.


D_ Not available in every market.
190

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Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=>page 191.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 192.

ZA\ WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
@) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.

Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
work coverage area for the mobile phone service
provider selected by Audi.

—The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 191.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 131 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED () blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >
191

Emergency call

the emergency call button () will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 192.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 192, LED
status
and > page 192, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
508 Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
BS Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

) The availability of the services offered depends on the
country and may change in the future.
192
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Calling online roadside assistance
Applies to: vehicles with online roadside assistance

RAZ-0443


Fig. 132 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button @) by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.

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Navigation

@) Tips @ Map preview: to zoom in on the map pre-
; ; view, press on the map.
— Ifa contact is grayed out, there is no ad- @ Route criteria: see © page 205.
dress stored for that contact.
— Navigation to geographic coordinates for a
contact is not possible. @
®
More: additional functions.
Weather: Requirement: the MMI must be
connected to the Internet > page 186, Audi
connect. Also see > page 187.
Loading received destinations and routes

Applies to: MMI and teleph:
Applies to: vehicles with a navigation system and Audi con- © PRES? STS EBON
nect Infotainment Call: Requirement: a mobile device must be
connected to the MMI > page 175. You will
make a direct call to the phone number that
is stored for the destination.
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device © Start: starts navigation to the displayed des-
must be connected to the Internet > page 186, tination directly. The map will be displayed
Audi connect. You must have the myAudi app in- => page 200, Map operation.
stalled on your mobile device. @ Parking: press Parking to search for a park-
> Send a destination or route in the myAudi app ing space at the destination. You can use the
to the vehicle. parking space as the destination or stopover.
> Applies to: MMI: Select on the home screen: Details: Requirement: the MMI must be con-
NAVIGATION > (a5) > Received destns. & nected to the Internet > page 186, Audi con-
routes. nect.
» Make sure you are logged into the vehicle and © Display of distance/driving time to the des-
the myAudi app with the same myAudi account. tination
The received destination and routes will be Weather at the destination: Requirement:
loaded automatically. the MMI must be connected to the Internet
> Navigating to a destination: press on a desti- > page 186, Audi connect.
nation.
> Deleting destinations: select: Z > one or more 7 Eh
: RY a date Meld Le MLL] 2)
entries or Select all > Delete > (Done).
Applies to: vehicles with navigation system
Applies to: vehicles with navigation system tion.
0|6:. Opening the map
om Applies to: MMI
> Press NAVIGATION on the home screen
aa 7 > If necessary, press A to display the map.
Adjusting the scale
eases

er a A

> Select: ©/ > select a scale.
Fig. 135 Details
Marking the destination
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
> Press and hold a point on the map until a mark-
ing appears or the address for the selected des-
tination is shown. >
The functions depend on the vehicle equipment
and the selected destination.
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Navigation

Online map update
Applies to: vehicles with online map update
Using map update online, you can update the
map material in your navigation system directly
from your vehicle.
The MMI determines regions based on the vehicle
position. Based on this, update data for these re-
gions are available for your MMI.
Start map update
Applies to: MMI
Requirement: the MMI must be connected to the
Internet > page 186, Audi connect.
> To always allow automatic map updates, select
on the home screen: SETTINGS > System main-
tenance > Automatic online map update. The
MMI starts the map update automatically in
the background when new map material is
available.
You can check the status of the download process
and the installation in the notification center
=> page 20.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 186.
@ Tips
Because of the high volume of data, Audi rec-
ommends performing the map update using
the USB connection > page 203.
Map update through the myAudi App
Applies to: vehicles with map update through the myAudi app
With the map update through the myAudi app,
you can update the map material in your naviga-
tion system.
Downloading updates
Requirement: you must have a registered myAudi
account. Your vehicle must be registered in your
myAudi account.
> Install the myAudi app on your mobile device
and log in with your login information. Use the
same myAudi account that you use in the vehi-
cle for your myAudi user.
> Download the map material in the myAudi app.
Installing updates
> Log in as a myAudi user in the vehicle
=> page 29.
> Connect your smartphone to the vehicle’s Wi-Fi
hotspot > page 187. The MMI detects the map
material on your smartphone. The map update
will start automatically.
You can check the status of the installation in the
notification center > page 20.
Map update using the USB connection
Applies to: vehicle map updates using the USB connection
With the map update, you can update the map
material in your navigation system.
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
Downloading a map update
> Download the map update at my.audi.com and
store it on a USB flash drive. For additional in-
formation, visit my.audi.com.
Installing a map update
> Connect the USB flash drive to the Audi music
interface > page 217.
> Open the notification in the notification center
on = page 20 and press on the notification.
> Press Next. The status of the installation is
shown in the display.
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Navigation

information at regular intervals to the traf
fic data provider. You can switch off data
transfer at any time > page 283.
— The online traffic information network is
not available in all countries, and the cover-
age is not nationwide.
Settings
Applies to: vehicles with navigation system
You can adjust the navigation system settings in
the instrument cluster and in the MMI display
separately. The settings depend on the country
and vehicle equipment.
Accessing settings
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©}.
Accessing settings using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button.
Please note that a setting applied to the multi-
function steering wheel is only valid for the in-
strument cluster map.
Map settings
Satellite map: see > page 202.
Traffic: you can display current traffic informa-
tion on the map.
— Free flowing traffic
— Traffic obstructions
— Traffic incidents
Map colors
— Automatic: the map display adapts to the light-
ing conditions (for example, by changing from
day to night when driving through a tunnel).
— Day or Night
Map orientation
— 2D heading-up map/2D north-up map: the
current vehicle position is displayed. The map is
oriented in the direction of travel or to the
north.
— 3D heading-up map: the current vehicle posi-
tion is shown on a three-dimensional map and
is aligned to the direction of travel.
— Overview: the entire route from the vehicle po-
sition to the destination or the next stopover is
displayed on the map. The map is oriented to
the north.
Automatic zoom
— On: the map scale is adapted automatically de-
pending on the type of road being traveled (ex-
pressway, highway, other roads) so that you al-
ways have an optimal overview of the road
ahead. When route guidance is active, the scale
is adjusted automatically for a better detailed
view when there are upcoming maneuvers.
— Intersection: when route guidance is active, the
scale is adjusted automatically for a better de-
tailed view when there are upcoming maneu-
vers.
— Off
MMI map contents/Map content: you can switch
the display of additional information (such as
POIs) on the map in the upper display on or off.
Voice guidance
Voice guidance: you can adjust the navigation
prompts. With the Traffic setting, the MMI will
only give prompts if there are traffic incidents on
your route.
Voice guidance during phone call
Entertainment fader during navigation: the au-
dio playback volume is temporarily lowered when
navigation prompts are active.
Route criteria
You can adjust which route criteria should be al-
lowed or avoided for the route calculation.
HOV/carpool lanes
Highways
Toll roads
Ferries
e-tron route planner
This function can be switched on and off.
205