2021 AUDI A7 emergency towing

4K8012721BF
Table of contents

Electronic Stabilization Control......... Lis
Rear spoiler...... 0... ee eee 117
High-voltage system............. Lig.
Generalinformation................. 119
Charging the high-voltage battery...... 119
Charging equipment................. 126
Trailer towing.................055 135
Driving with atrailer................. 135
Assist systems................... 138
Assist systems............... eee 138
General information................. 138
Surrounding area detection............ 139
Switching the systems on and off....... 141
Driving information.............. 143
Speed warning system..............-. 143
Camera-based traffic sign recognition... 143
Traffic light information.............. 145
Laptimer................0..0.0000. 146
Acceleration measurement............ 147
Night vision assist..............-.04. 148
Integrated Toll Module............... 149
Driver assistance................. 151
Cruise control system.............0-. 151
Efficiency assist sacas ¢ ¢ exau so eves so een 152
Adaptive cruise assist................ 154
Distance warning .........eeeee eee eee 164
Lane departure warning............... 165
Audi preisense « sesies ss wea 2 2 ena « waco 166
Side assist... 0.2.0.0... eee eee ee 170
EXiCWanniG: seme « 2 aacae x § smnee 4 z seme Fg 172
Intersection assistant................ 173
Emergency assist...........--.000005 174
Parking and maneuvering....... 176
TMEROGUCHION « & cuescice « « sseienn «vests % © anenoes 176

Parking aid plus
Rearview camera and peripheral cameras. 179
Rear cross-traffic assist............... 183
Assisted parking.............02-0 eee 184
ParkeASSiStplUS’s « = execs = v wees 2 x emis o 186
Remote controlled parking............ 190
Maneuver assist............--.000005 195
Infotainment system............ 197
Telephone............... cece eee 187
INthOAUCEION:: « « sews « ¢ news ¢ © mee a x eee 197
SOLU o cncses vo sess + 8 cosine 6 5 ameueus ¥ tuesenens 197
Using the Audi phone box............. 199
Using the telephone.................. 201
SettINGS wien oo ames + emo w + we wo RaHeT 204
Messages ......... 00-00. c ee eee eee 205
TRGUBIESHOOLING sass ¢ s seem s 3 ae 5 te 207
Audi connect.................000. 208
General
information................. 208
Audi connect Infotainment............ 208
Using a Wi-Fi hotspot................ 209
Audi connect Infotainment services..... 209
Functions
on demand...............- 210
Audi connect vehicle control services.... 210
Settings............0..0 200-02 211
TrOUBlESHOOtING gas 2 s geay s 5 nome & a ae 212
Emergency call................... PaBe |
OVERVIEW some: » = meus <2 came & eee bo ee 213.
Emergency call «: issios ¢ sce w ¥ wane wo narem 213
Online roadside assistance............ 214
Navigation «.. < oics seis sc ewe ee os 216
Opening navigation.................. 216
myAudi navigation.................05 216
Entering adestination................ 217
Stopping route guidance.............. 220
Map... sce cece eee eee 220
Alternative routes.............2.-04. 222
Additional functions................. 222
Satellite map............... 0c eee 223
ElGGtriGHanGe veces ¢ ¢ cawy 9 = seme 7 2 ee & 224
Map:updates
« ccc xs sco vo eens eo wees 224
Traffic incidents........ 0.00... eee eee 225
SGQtinGS seuss = » aus « Hewes Heme Fx ORE 226
Radio.......... 0... eee 228
Generalinformation................. 228
Radio functions sive. cies as wee 2s wee 229
Online radio... . eee ee eee eee 232
Options and settings................. 233
TroubleShOOting ewes vs woe as eas oe ees 234

Table of contents

Co | fan a 236
General information................. 236
DVD: drive « swe s 2 awe 2 ewes 2 ewe see 236
Bluetooth audio player............... 237
Amazon Alexa.... 2.0.0. cece eee eee 237
Multimedia connections.............. 238
Playing medias. « & ssc 2c ewae « owe oo ee 239
Options
and settings................. 243
Supported media and file formats...... 244
Troubleshooting ewies 2 < sce se enw so xy 245
Audi smartphone interface...... 247
S@tUD « ses + y gam peas + yoms os Bene 247
Troubleshooting.............-..00005 248
Additional settings.............. 249
Systemisettingsc « + cssuene so mvswee a soseeue vs 249
Software update........... 0.0 e eee 250
Connected devices..............2---5 251
Legal.information ss « sess s+ ama sx ween « 252
Additional information.......... 253
Brands and licenses...............-4- 253
Maintenance and Care........... 254
Checking and Filling............. 254
Fuel... cee eee 254
Refueling ......... 0... ce eee ee eee eee 255
Emissions control system............. 259
Engine compartment.............+06% 259
Engineoil........ 00... eee eee eee 262
COOLINGSYSEEM « « sees & = nets 5 = eetew so ore 266
Brake:fluid «2 csoswe s 2 wscceve ov eevee oo erm 269
Electrical system. ...........002-0 00 269
Battery: » = sees = » mean 5 4 meee ye ee Gt BE 270
Windshield washer system...........- 272
Service interval display............... 273
WWATEBUSE. core 5 6 sae oo sms oo ee oo oe 274
Wheels and Tires...........--0000 00s 274
Tire pressure monitoring system....... 292
Tire pressure monitoring system....... 294
Run-flat tires... 2.2... cee eee eee eee 296
Care and cleaning................ 298
General information..............4.. 298
Car washes ........... 0000 e eee ee eee 298
Cleaning and care information......... 299
Taking your vehicle out of service....... 304
Doilt Yoursell eis ics tiie as nscwa so ease 305
Emergency assistance........... 305
General information................. 305
EQUIPIMIENE sso 6s cass a 2 sam o & aueeM wow 305
Tire mobility kit.............0...000. 305
Replacing wheels................-.4. 308
Space-saving spare tire............... 311
JUN PESTAREIAG « x sensves » a seemme @ » emcee oo econ 311
TOWING... 2 eee eee eee ee 313
Fuses and bulbs.................. 316
Fuses... 0... eee eee eee 316
Bul BSc = = geupe 2 » eeu ¢ e meuee xe Ee a eS 320
Customer information........... 321
Data privacy...................... 324:
Privacy NOtiCe « iesis 2s moms + eee ¥ wee 321
Image recording................-.00. 321
Data memories............0.ceeeeeee 321
Transmitted information.............. 323
Accessories and technical
CHANGES: « « owes 5 ¢ sews + & eeu bc eS oe 326
Wa Plat yiis < s eseceits © + seavene i + snereie © w omneete 326
Audi Literature Shop..............0-- 326
Driving in other countries............. 326
Maintenance, repairs, and technical
modifications..................00008 326
Accessories and parts..............-. 328
Reporting Safety Defects.............. 328
Declaration of compliance for
telecommunications equipment and
electronicisystemsi. se sve sx esis 2 x ee 329
Technical data.................... 331
Identification data................00. 331
Vehicle data........... 0... cee eee eee 331
TMAOX:: « s sence 3 2 neem © 2 eens © x eee 2 Be 333

Opening and closing

Interior/towing protection monitor
The alarm will be triggered if there are move-
ments detected in the vehicle interior (for exam-
ple, by animals) or if there is a change in the vehi-
cle angle (for example, when the vehicle is being
towed).
You can prevent the alarm from being triggered
by deactivating the interior/towing protection
monitor.
Deactivating the interior/towing protection
monitor
There are the following options for deactivating
the interior/towing protection monitor:
> Press the & button on the vehicle key a second
time within two seconds. Or
» Applies to: vehicles with convenience key:
Touch the sensor on the door handle a second
time within two seconds. Or
> Turn the mechanical key in the door lock to the
close position a second time within two sec-
onds.
> Applies to: vehicles with MMI: Select on the
home screen: VEHICLE > Settings & Service >
Interior monitoring.
If you lock the vehicle, then the interior/towing
protection monitor will stay off until the next
time the vehicle is unlocked.

ZA WARNING
No one, especially children, should stay in the
vehicle when it is locked from the outside, be-
cause the windows can no longer be opened
from the inside. Locked doors make it more
difficult for emergency workers to enter the

vehicle, which puts lives at risk.

@ Tips
The interior/towing protection monitor only
functions correctly when the windows and the
panorama glass roof* are closed.
40


RAZ-0621



Fig. 25 Your vehicle key set
@ Vehicle key
You can unlock and lock your vehicle with the ve-
hicle key.
@ Mechanical key and release button for
mechanical key
A mechanical key is integrated in the vehicle key.
To remove it, press the release button and re-
move the mechanical key.
Using the mechanical key, you can:
— Lock or unlock the glove compartment.
— Manually unlock and lock the doors > page 39.
— Unlock the luggage compartment lid using the
emergency release > page 46.
@ Key fob with vehicle code
Applies to: vehicles with Audi connect vehicle control
Open the key tag and scratch to reveal the vehicle
code. You can unlock the Audi connect vehicle
control services* for your vehicle with this vehicle
code. For additional information, see
= page 210. If a key fob is lost, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.
@ PANIC button
In an emergency, you can press the PANIC button
to trigger the alarm for the anti-theft alarm sys-
tem. The vehicle horn and emergency flashers
will turn on if you trigger the alarm.

— To trigger the alarm, press the [PANIC] but-
ton @ © fig. 25.

4K8012721BF
Driving

minutes to reduce the risk of damage. After a
cool-down period, Launch Control will be
available again.

Parking lock emergency release

RAZ-0310)



Fig. 79 Center console: releasing the parking lock using
the emergency release
The emergency release is located in the front cup
holder under a cover. Read and follow the impor-
tant instructions about towing > page 313.
Releasing the parking lock using the
emergency release
> Secure the vehicle against rolling > page 94.
» Remove the rubber mat.
> Pry the cover off the opening using the screw-
driver from the vehicle tool kit.
> Insert the socket wrench from the vehicle tool
kit in the opening so that the handle points to-
ward the front passenger's side.
> Turn the socket wrench clockwise (@ until it
stops and press it downward @) until it locks in-
to place.
>» Leave the socket wrench inserted.
Resetting the parking lock
> Grasp the socket wrench with both hands, care-
fully pull it all the way up, and then turn it
back.
> Now remove the socket wrench.
> Reinsert the cover and rubber mat.

IN WARNING
— The parking lock must be released using the
emergency release before towing the vehi-
cle.

— Only use the parking lock emergency release
if the vehicle is secured against rolling
= page 94. An unsecured vehicle may roll,
which increases the risk of an accident.
— Only activate the emergency release while
ona level surface or a slight slope.
—To reduce the risk of an accident, you must
not drive when the emergency release is ac-
tivated.
Messages
& Transmission: malfunction! Safely stop vehi-
cle


Do not continue driving. Stop the vehicle as soon
as possible in a safe location and secure it so it
does not roll > page 94. See an authorized Audi
dealer or authorized Audi Service Facility for as-
sistance.
oy} Transmission: too hot. Please stop vehicle
Do not continue driving. Select "P" and contact an
authorized Audi dealer or authorized Audi Service
Facility for assistance.
fs} Transmission: too hot. Please adapt driving
style
The transmission temperature has increased sig-
nificantly. Drive very cautiously or take a break
from driving until the temperature returns to the
normal range and the indicator light turns off.
[8] Transmission: malfunction! You can contin-
ue driving. See owner's manual
There is a system malfunction in the transmis-
sion. You may continue driving. Drive to an au-
thorized Audi dealer or authorized Audi Service
Facility soon to have the malfunction corrected.
fs} Transmission: malfunction! You can contin-
ue driving with limited function. Please contact
Service
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. This mode only shifts into certain gears or
may no longer shift at all. The engine may stall.
Drive to an authorized Audi dealer or authorized >
99

Emergency assistance

Replacing wheels
You must complete the preparation before
changing a tire.
> Read and follow the important safety precau-
tions > page 305.
> Set the parking brake.
> Select the “P” position.
> When towing a trailer: disconnect the trailer
from your vehicle.
> Lay out the vehicle tool kit > page 305 and the
spare tire > page 311.
> Applies to: vehicles with air suspension: Select
on the home screen: VEHICLE > Settings &
Service > Air suspension: wheel change.
> Switch the ignition off.

ZA\ WARNING
The vehicle must also be secured to prevent it
from rolling when using the vehicle jack”. Use
suitable objects to block the front and back of
the wheel that is diagonal from the wheel
with the flat tire.


Removing the caps
\

B4L-1337
x
®



? =
©
4
Fig. 179 Wheel: wheel bolts with caps
> Slide the plastic clip from the vehicle tool kit
onto the cap until it engages > fig. 179.
> Remove the cap with the plastic clip.
308

ONL eta ere) od
Applies to: vehicles with anti-theft wheel bolts
> al) —2
Fig. 180 Anti-theft wheel bolt with cap and adapter


B4H-0470

You need a special adapter in the vehicle tool kit
to remove the anti-theft wheel bolts.
> Remove the cap @).
> Slide the adapter @) all the way onto the anti-
theft wheel bolt @.
> Slide the wheel wrench* from the vehicle tool
kit all the way onto the adapter @).
> Loosen the wheel bolt > page 308.
@ Tips
Note the code number for the wheel bolt
adapter and store it in a safe place separate
from the vehicle. If you need a replacement
adapter, contact an authorized Audi dealer or
authorized Audi Service Facility and give them
the code number.
Loosening the wheel bolts

B4S-0221

Fig. 181 Wheel: loosening the wheel bolts

4K8012721BF
Emergency assistance

4. Attach the other end of the negative cable
(black) to the jump-start pin @) on the vehi-
cle.
Starting the engine
> Start the engine in the vehicle giving the charge
and let it run at idle.
> Now start the engine in your vehicle, which has
the
drained battery.
> If the engine does not start, stop the starting
procedure after 10 seconds and then repeat it
after approximately 30 seconds.
> Turn on the rear window defogger in your vehi-
cle in order to reduce any voltage peaks that
may occur when disconnecting the jump start
cables. The headlights must be switched off.
> With the engines running, remove the cables in
reverse order of the way they were installed.
> Close the red cover on the positive terminal.

Z\ WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
— The plugs on the battery cells must not be
opened.
— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other
vehicle's engine compartment.

@ Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
@) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
General information
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
— The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable onlyifatow >
313

Emergency assistance

bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.
@) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
@) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
> page 99.
— Switch Audi pre sense* off > page 169 when
loading the vehicle onto a vehicle carrier,
train, ship, or other type of transportation,
or when towing the vehicle. This can prevent
an undesired intervention from the pre
sense* system.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 313.


314
Preparations
> Only secure the towing cable or tow bar at the
designated towing loops > page 315,
=> page 315.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 55. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 107.
> Select the “N” selector lever position.
> Make sure the towing cable is always taut.

ZA\ WARNING
— Never tow a vehicle using a tow bar or tow-
ing cable if the vehicle does not have electri-
cal power.
— If the vehicle runs out of power while it is
being towed, stop towing the vehicle imme-
diately and consult an authorized Audi deal-
er or qualified repair facility.

4K8012721BF
Emergency assistance

Front towing loop

Fig. 188 Front bumper: installing the towing loop
The threaded opening for the towing loop is lo-
cated on the right side of the front bumper.
> Remove the towing loop from the vehicle tool
kit > page 305.
> Press the cap inward with brief, strong pressure
> fig. 188. The cap will loosen from the bump-
er.
> Tighten the towing eye as far as it will go into
the mount. Use a suitable object to tighten the
towing eye completely and securely in the
mount.
>» After using, place the towing loop back in the
vehicle tool kit.
Rear towing loop


Fig. 189 Rear bumper: installing the towing loop
The threaded opening for the towing loop is lo-
cated on the right rear of the bumper.
> Remove the towing loop from the vehicle tool
kit > page 305.
> Press the cap inward with brief, strong pressure
> fig. 189. The cap will loosen from the bump-
er.
> Tighten the towing eye as far as it will go into
the mount. Use a suitable object to tighten the
towing eye completely and securely in the
mount.
> After using, place the towing loop back in the
vehicle tool kit.

ZX WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.

ZA WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.

@ Tips
Depending on the model, the shape of the cap
can vary.
G) Tips
Depending on the model, the shape of the cap
can vary.
315