2020 VOLKSWAGEN TIGUAN Driver

Curtain airbags
Fig. 49 On the left-hand side of the vehicle: location and deployment zone of the curtain airbag.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
In the interior, a curtain airbag is fitted above the doors on both the driver and front passenger sides
⇒ Fig. 49.
The curtain airbag locations are identified by the text AIRBAG.
The area in the red frame ⇒ Fig. 49 is covered by the curtain airbag when triggered (deployment
zoneyf)RUWKLVUHDVRQ\RXPXVWQHYHUOHDYHRUDWWDFKDQ\LWHPVLQWKLVDUHD ⇒.
In a side collision the curtain airbag is triggered on the impact side of the vehicle.
In a side collision, the curtain airbags reduce the risk of injury to the areas of the body facing the
impact for vehicle occupants on the front seats and outer rear seats.
Knee airbags
Once triggered, the airbag inflates at high speed.
•Always leave the deployment zones of the side airbags clear.
•Vehicle occupants sitting on the front seats and rear outer seats must never carry any
people, pets or objects in the deployment zone between themselves and the airbags.
Ensure that children and passengers keep to this rule.
•The built-in coat hooks should only be used for lightweight clothing. Do not leave any
heavy or sharp objects in the pockets.
•Do not fit any accessories to the doors.
•Do not fit seat covers or protective covers over the seats unless they have been
expressly approved for use in the vehicle. Otherwise the side airbag may not be able to
inflate once triggered.
WARNING
Incorrect use of the driver and front passenger seat could hinder the proper function of
the side airbag and cause serious injury.
•Never remove the front seats from the vehicle or alter any components of these seats.
•If too much pressure is applied to the backrest side bolster, the side airbags may not
be triggered correctly, may not trigger at all, or may trigger unexpectedly.
•Any damage to the original seat upholstery or around the seams of the side airbag
units must be repaired immediately by a qualified workshop.
WARNING
Once triggered, the airbag inflates at high speed.
•Always leave the deployment zones of the curtain airbags clear.
•Never secure any items to the cover or in the deployment zone of the curtain airbag.
•Vehicle occupants sitting on the front seats and rear outer seats must never carry any
people, pets or objects in the deployment zone between themselves and the airbags.
Ensure that children and passengers keep to this rule.
•The built-in coat hooks should only be used for lightweight clothing. Do not leave any
heavy or sharp objects in the pockets.
•Do not fit any accessories to the doors.
•Do not install any sun blinds onto the side windows unless they have been expressly
approved for use in your vehicle.
•Only push the sun blinds over to the side windows if no items are attached to them
(e.g. pens or the remote control for a garage dooryf.
WARNING

Fig. 50 On the driver side: location of the knee airbag
Fig. 51 On the driver side: deployment zone of the knee airbag.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The knee airbag on the driver side is located in the lower part of the dash panel.
The location of the knee airbag is indicated by the AIRBAG label ⇒ Fig. 50.
The area in the red frame ⇒ Fig. 51 is covered by the knee airbag when triggered (deployment
zoneyf)RUWKLVUHDVRQ\RXPXVWQHYHUOHDYHRUDWWDFKDQ\LWHPVLQWKLVDUHD ⇒.
Safe transport of children
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of child seat
⇒ Installing and using child seats
⇒ Securing systems
⇒ Securing child seats with ISOFIX
⇒ Securing child seats with top tether upper strap
⇒ Securing child seats with a seat belt
Using child seats can reduce the risk of injury to the child if there is an accident. Always use child
seats when driving with children.
Note the following:
•Child seats are classified into groups depending on the size, age and weight of child for which
they are designed.
•Various securing systems are used to secure child seats in the vehicle.
For safety reasons, child seats should always be fitted to the rear seats ⇒ Installing and using child 
seats.
Volkswagen recommends child seats from the Volkswagen range of accessories. These child seats
have been developed and approved for use in Volkswagen vehicles.
Once triggered, the airbag inflates at high speed.
•Do not use any objects, e.g. key rings, that could interfere with the deployment zone of
the knee airbag.
•Never secure any items on the cover or in the deployment zone of the knee airbag.
•The knee airbag is deployed in the area in front of the driver's knees. Adjust the driver
seat so there is at least a 10 cm gap between the knees and the location of the knee
airbag. Contact a qualified workshop if your physical build makes this impracticable.
WARNING

Types of child seat
Fig. 52 Some typical child seats.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Only use child seats that have been officially approved and are suitable for the child.
Standards for child seats
Regulations ECE-R 44 or ECE-R 129 apply to child seats within the European Union. Both
regulations apply simultaneously. Child seats which have been tested in accordance with these
standards carry an orange ECE approval label. This ECE approval label may include the following
information on the child seat:
•Weight class
•Size class
•Approval category (universal, semi-universal, vehicle-specific or i-Sizeyf
•Approval number
On child seats that are approved under regulation ECE-R 44, the eight-digit approval number on
the ECE approval label must begin with 03 or 04. This shows that the seat is admissible for use.
Older child seats with an approval number beginning with 01 or 02 are not admissible.
Child seat weight classes
ClassChild's weight
Group 0up to 10 kg
Group 0+up to 13 kg
Group 19 to 18 kg
Group 215 to 25 kg
Group 322 to 36 kg
If children are not secured or are inadequately secured, they are at greater risk of serious
or even fatal injury. Please note the following:
•Children who are either under 12 years of age or less than 150 cm tall must not be
carried in the vehicle if they are not secured in a suitable child seat while the vehicle is
in motion. Regulations in some countries may differ, and must be complied with.
•Always secure children in the vehicle in a suitable child seat. The seat used must be
appropriate to the child's height, weight and age.
•Never fasten more than one child into one child seat.
•Under no circumstances should children or babies be held in a passenger's or drivers
lap while driving.
•Never leave a child unsupervised in a child seat.
•Never allow a child to be carried in a vehicle without being properly secured, and never
allow a child to stand up or to kneel on a seat, or to sit incorrectly while the car is in
motion. This is particularly important for children carried on the front passenger seat.
In an accident, children may sustain serious injuries to themselves and others.
•The child seat can only provide maximum protection if the seat belt is routed correctly
around it. Always ensure that the seat belt is routed as specified in the instructions
provided by the child seat manufacturer. If the seat belt is routed incorrectly it may
cause injuries even in a minor accident.
•After an accident, it is vital to replace any child seats that were in use during the
accident, as they could have sustained non-visible damage.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE
1yf

•Deactivate the front passenger front airbag if fitting a rear-facing child seat on the front
passenger seat.
•When fitting on the front passenger seat, push the front passenger seat back fully and adjust
the seat to the highest position. Adjust the backrest to an upright position ⇒ Sitting position.
•When using child seats from groups 0 or 1 on the rear bench seat, push the rear bench seat
backwards as far as possible ⇒ Sitting position.
•When using child seats from groups 2 or 3 on the rear bench seat, push the rear bench seat
into a central position ⇒ Sitting position.
•Always ensure that there is enough space around the child seat. If necessary, adjust the
position of the seat in front. When doing so, ensure that the driver or front passenger can still
maintain a correct sitting position ⇒ Sitting position.
•The backrest of the child seat must lay as flat as possible against the vehicle seat backrest.
Adjust the seat backrest angle if necessary so that the child seat lies flush against the backrest.
If the child seat, once fitted, touches the vehicle head restraint so that it cannot lie flat against
the backrest, push the vehicle head restraint up as far as it will go or remove it and stow it away
safely in the vehicle ⇒ Sitting position.
Airbag sticker
The vehicle may be provided with stickers giving key information about the front passenger front
airbag. The information on these stickers may vary from country to country. The stickers may be
found:
•On the driver and/or front passenger sun visor ⇒ Fig. 53.
•On the B-pillar on the passenger side ⇒ Fig. 54.
It is essential to note the warning information shown on these stickers before installing a rear-facing
child seat ⇒.
Risks involved in carrying children on the front passenger seat
If you are using a rear-facing child seat, the front passenger front airbag can cause critical or
potentially fatal injuries when it inflates ⇒.
Rear-facing child seat may only be used on the front passenger seat if the front passenger front
airbag has been deactivated. A deactivated front passenger front airbag is indicated by means of
the permanently lit PASSENGER AIR BAG indicator lamp in the driver's field of vision.
Switching off the front passenger front airbag ⇒ Airbag system, PASSENGER AIR BAG
indicator lamp ⇒ Indicator lamp.
If using a front-facing child seat, do not deactivate the front passenger front airbag. When fitting
the child seat ensure ensure that it is as far away as possible from the front passenger front airbag.
The front passenger front airbag can cause severe injuries when it inflates ⇒.
Some child seats are not suitable for use on the front passenger seat. The child seat must be
specially authorised by the manufacturer for use on the front passenger seat in vehicles with front
and side airbags. Volkswagen dealerships keep an up-to-date list of authorised child seats.
If you use a rear-facing child seat on the front passenger seat, the child in it is at
increased risk of sustaining critical or fatal injuries in the event of an accident.
•Deactivate the front passenger front airbag. If the front passenger front airbag cannot
be deactivated no rear-facing child seat may be used.
•Move the front passenger seat as far back and as high as possible in order to create
the largest possible distance between the child seat and the front passenger front
airbag.
•Move the backrest to the upright position.
•Move the seat belt height adjuster to the highest position.
•Use only child seats that have been approved by the child seat manufacturer for use on
a front passenger seat with front and side airbags.
DANGER
Child seats present a risk of injury if incorrectly installed.
•Always read and follow the installation instructions and warning information provided
by the child seat manufacturer.
WARNING

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long
period of time – even when the ignition is switched off.
Depending on the vehicle equipment, the brake lights flash rapidly if you brake sharply or
initiate full braking at a speed of more than 80 km/h (50 mphyf7KLVLVDSDUWLFXODUO\HIIHFWLYHZD\RI
attracting the attention of vehicles behind you. If you then continue to brake, the hazard warning
lights will be switched on automatically at speeds under approximately 10 km/h (6 mphyf2QFHWKH
vehicle starts to accelerate, the hazard warning lights will switch off again.
Equipment for an emergency
Fig. 58 In the boot lid: holder for the warning triangle.
First aid kit
Depending on the vehicle equipment, the first aid kit may be located in a stowage compartment or a
holder in the luggage compartment, under the luggage compartment floor or in the vehicle interior.
Depending on the equipment in the vehicle, the first aid kit may be located in various locations in
the luggage compartment:
•In a bag on the left or right in the stowage areas of the luggage compartment ⇒ Stowage 
areas.
•In a foam rubber holder under the luggage compartment floor ⇒ Transporting.
The first aid kit must comply with legal requirements. Please observe the use-by date of the
contents.
After use, replace the content if necessary and stow the first aid kit safely again.
Warning triangle
Depending on the equipment, the warning triangle may be located in the boot lid. When the boot lid
is open, turn the lock for the bracket ⇒ Fig. 58 by 90° anticlockwise in the direction of the arrow,
open the bracket and remove the warning triangle.
The warning triangle must comply with legal requirements.
Return the warning triangle to its holder after use and lock it into place.
High-visibility waistcoat
Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
⇒ Driver door, ⇒ Front passenger side.
The high-visibility waistcoat triangle must comply with legal requirements.
Fire extinguisher
Depending on the vehicle equipment, a fire extinguisher may be located in a holder in the footwell
under the front passenger seat.
The fire extinguisher must comply with legal regulations, must always be ready for use and must be
checked regularly (see inspection seal on the fire extinguisheryf.

The symbol can differ depending on the version of the instrument cluster.
Information call, breakdown call and Emergency Call Service
Fig. 60 In the roof console: control for voice services.
Depending on the equipment in the vehicle, a control may be installed in the roof console. Pressing
the buttons , and ⇒ Fig. 60 enables you to access the following voice services:
information call, breakdown call and Emergency Call Service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you trigger one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 60 (arrowyf7KLVGLVSOD\VWKHIROORZLQJ
statuses:
•Off: all voice services are disabled.
•Flashing red for around 20 seconds after the ignition is switched on: at least one voice service
is disabled.
•Lit up red: system error. Voice service availability is restricted. Volkswagen recommends
consulting a specialist workshop.
The intelligent technology used in the active bonnet pedestrian protection system cannot
overcome the laws of physics, and functions only within the limits of the system. Never let
the extra convenience afforded by the active bonnet pedestrian protection system tempt
you into taking any safety risks.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Do not drive faster than up to 80 km/h (50 mphyfZKHQWKHDFWLYHERQQHWKDVEHHQ
triggered.
WARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accident and serious injury.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as it is possible and safe to do so.
WARNING
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
WARNING
Incorrect closing of the triggered active bonnet can cause accidents and serious injuries,
particularly to the hands.
•A triggered active bonnet must be repaired only by a qualified workshop. Never
attempt to close the bonnet yourself.
WARNING
Incorrect closing of the triggered active bonnet can damage the vehicle.
•Do not press the active bonnet closed under any circumstances, e.g. by pressing down
on the bonnet with your hand. The bonnet and its hinges could be damaged as a result.
NOTICE

Fig. 62 Vehicle key: replacing the button cell.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 62:
Remove the cover.
Remove the button cell.
Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a
qualified workshop ⇒.
•Fold out the key bit.
•Lever off the cover ⇒ Fig. 62①⇒.
•Lever the button cell out of the battery compartment ⇒ Fig. 62②.
•Press the new button cell into the battery compartment ⇒ Fig. 62②⇒.
•Press the cover onto the housing ⇒ Fig. 62①.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Synchronising the vehicle key
If the vehicle cannot be locked or unlocked with the vehicle key, synchronise the vehicle key or
replace the button cell (batteryyf ⇒ Changing the button cell.
•Fold out the key bit.
•Remove the cap on the driver door handle ⇒ Unlocking or locking the driver door manually.
•Stand next to the vehicle.
•Press the button on the vehicle key.
•Unlock the vehicle using the key bit.
•Fit the cap ⇒ Doors.
The synchronisation process is complete.
Indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash, the button cell (batteryyfLQWKHYHKLFOHNH\
needs to be changed ⇒ Changing the button cell.
Replacement key
You will need to quote the vehicle identification number when ordering a vehicle key.
Several vehicle keys can be authorised for one vehicle.
You can obtain new vehicle keys at a Volkswagen dealership or qualified workshop.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephoneyf.
Obstacles between the vehicle key and the vehicle, bad weather conditions and a weak
button cell reduce the operating range.
If the buttons on the vehicle key ⇒ Fig. 61 or one of the central locking buttons ⇒ Central 
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
•The vehicle key can be damaged if the battery is not changed properly.
•Unsuitable batteries can damage the vehicle key. Replace discharged batteries only
with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE

Central and manual locking
Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamp
⇒ Central locking system
⇒ Locking and unlocking the vehicle from the outside
⇒ Locking and unlocking the vehicle from the inside
⇒ Locking and unlocking the vehicle with 
⇒ SAFELOCK
⇒ Anti-theft alarm
⇒ Interior monitoring system and anti-tow alarm
⇒ Locking the vehicle after the airbag has been triggered
⇒ Troubleshooting
The central locking system locks all doors and the boot lid of the vehicle. The vehicle cannot be
locked if the driver door is open.
The vehicle can only be locked if the ignition has been switched off or the driver has switched off
the engine before leaving the vehicle.
Automatic locking (anti-theft protectionyf
The vehicle will lock itself again automatically after around 45 seconds if one of the following
conditions applies:
•The vehicle was unlocked but not opened.
•The ignition was not switched on.
•The boot lid was not opened.
•The vehicle has been unlocked using the lock cylinder.
•The vehicle was locked with the central locking button in the vehicle interior.
Indicator lamp
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking indicator lamp is located in the driver door ⇒ Driver door.
Vehicle locked: red LED flashes at short intervals for approximately two seconds, and then more
slowly. The indicator lamp does not flash if the vehicle was locked with the central locking button in
the driver door ⇒ Locking and unlocking the vehicle from the inside.
Central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock or unlock all the doors, the boot lid and the tank flap
from one point.
Settings for the central locking system can be adjusted in the Infotainment system ⇒ Operation and 
display in the Infotainment system.
Automatic locking (Auto Lockyf
The vehicle may lock itself automatically at speeds of approximately 15 km/h (9 mphyfDQGDERYH
⇒ Operation and display in the Infotainment system. The indicator lamp in the central locking
button will light up yellow when the vehicle is locked.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside can
prevent accidental opening of the doors and unauthorised persons from entering the
vehicle. However, locked doors can delay assistance to passengers inside the vehicle
in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can
be locked from the inside using the central locking button. This may mean that people
lock themselves in the vehicle. People locked in the vehicle may be subjected to very
high or very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially to small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become
trapped in an emergency and may not be able to get themselves to safety.
•Doors and the boot lid should therefore be opened or closed only when you are sure
that nobody is in their path.
WARNING