2020 VOLKSWAGEN TIGUAN ESP

Personalisation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The personalisation function allows personalised vehicle settings, such as air conditioning system,
instrument cluster or lighting settings, to be saved in a user account. You have four user accounts
available. Users are identified using the vehicle key upon unlocking the vehicle. One user account
is assigned to each vehicle key.
Changes to the setup will be assigned to the active user account and saved upon locking the
vehicle or changing the user account.
Welcome and user account selection
When personalisation is activated, the name of the current user account appears on the instrument
cluster display for approximately ten seconds after you switch on the ignition.
During this time, you can select a user account using the buttons on the wiper lever or multifunction
steering wheel ⇒ Operation and display in the Infotainment system.
When you select a user account, the saved vehicle settings are activated.
User management and setup
When the ignition is switched on you can use the Personalisation menu in the Infotainment system
for user management and setup. Please proceed as follows to access the menu:
•Press the button or function button.
•Touch the Vehicle, function buttons and select Personalisation.
If the checkbox in the function button is ticked , the respective function is switched on.
MenuSubmenuSettings
PersonalisationActiveSwitch personalisation on and off.
Driver selection
Driver 1– Select a user account.
– Rename a user account (except Guest user
accountyf
– Copy the settings of the current user
account to another user account.
– Reset the stored settings of the selected
user account selected to the factory settings.
The user name and vehicle key assignment
will not be changed.
Driver 2
Driver 3
Driver Guest
Settings
Key assignment
Manual
A vehicle key is permanently assigned to a
user account.
Automatically
The vehicle key is automatically assigned to
the new, selected user account.
Assign key to current
user accountAssign a vehicle key to a user account.
Reset all
Reset the setups of all user accounts, user
account names and all vehicle key
assignments to default.
Switching user account
Select a user account in the Personalisation menu or in the Vehicle status menu.
•Press the button or function button.
•Press the Vehicle function button.
•Touch the function button and select the desired user account.
Manually assigning vehicle keys to user accounts
You can assign a vehicle key to the currently active user account. For this purpose, select Manual
key assignment.
•Touch the Settings function button.
•Select Personalisation.
•Touch the Assign key to current user account function button.
•Press the button on the vehicle key within five seconds ⇒ Vehicle key set.
Automatically assigning vehicle keys to user accounts
If you have selected Automatic key assignment, the following vehicle key is assigned to the user
account upon changing the user account:

If fuel in the adequate quality available Fuel and emission control?
Are the correct service fluids that comply with Volkswagen specifications available in the
destination country Service fluids and consumables?
Will the navigation function in the factory-fitted Infotainment system and the navigation
data available work in the destination country?
Are special tyres necessary for travelling in the destination country?
Is a fire extinguisher prescribed in your destination country?
Which requirements must be observed regarding reflective vests?
Windscreen washer fluid level Wipers.
Engine oil level Engine oil.
Engine coolant level Engine coolant.
Brake fluid level Brake fluid.
Tyre pressure Wheels and tyres.
Checklist
Therefore, do not do any work in the engine compartment unless you know exactly how to
carry out the jobs, are aware of the general safety procedures and have the correct
equipment, service fluids and suitable tools to hand ⇒ In the engine compartment! In any
other case all work must be carried out by a qualified workshop. Make sure that the
following are checked regularly:
Vehicle lighting Lights required for the vehicle to be roadworthy:
- Turn signals
- Side lights, dipped beam headlights and main beam headlights
- Tail light cluster
- Brake lights
- Rear fog light
- Number plate light.
Servicing the vehicle is not only about vehicle maintenance – it also ensures that your
vehicle remains roadworthy and in perfect working order. You should therefore have your vehicle
serviced according to Volkswagen guidelines. Some work may have to be carried out before the
due date of the next service if the vehicle is subjected to severe operating conditions. Severe
operating conditions are, for example, regular stop and go driving or driving in areas with high
levels of dust. Further information can be obtained from your Volkswagen dealership or a qualified
workshop.
Sitting position
Introduction
This chapter contains information on the followingsubjects:
⇒ Dangers of assuming an incorrect sitting position
⇒ Correct sitting position
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious
accidents and fatal injuries.
•Alcohol, drugs, medication and narcotics can severely impair perception, reaction
times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Always observe current traffic regulations and speed limits, and think ahead when driving.
Correct interpretation of a driving situation can make the difference between reaching
your destination safely and having an accident with serious injuries.
WARNING
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel,
inadequate servicing work or lack of Genuine Parts.
NOTICE
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE

Number of seats
The vehicle has a total of five seats: two seats at the front and three seats at the rear. Each seat is
equipped with a seat belt.
Dangers of assuming an incorrect sitting position
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If the seat belts are not worn or are worn incorrectly, the risk of severe or fatal injuries increases.
Seat belts can only provide optimal protection if the seat belt routing is correct. Assuming an
incorrect sitting position considerably impairs the level of protection provided by a seat belt. This
could lead to severe or even fatal injuries. The risk of severe or fatal injuries is especially increased
when a deploying airbag strikes a vehicle occupant who has assumed an incorrect sitting position.
The driver is responsible for all occupants transported in the vehicle, especially children.
The following list contains examples of sitting positions that can be dangerous for all vehicle
occupants.
Whenever the vehicle is in motion:
•Never stand in the vehicle.
•Never stand on the seats.
•Never kneel on the seats.
•Never tilt the backrest too far to the rear.
•Never lean against the dash panel.
•Never lie on the rear bench seat.
•Never sit on the front edge of a seat.
•Never sit sideways.
•Never lean out of a window.
•Never put your feet out of a window.
•Never put your feet on the dash panel.
•Never place your feet on the seat cushion or seat backrest.
•Never travel in a footwell.
•Never sit on the armrests.
•Never travel on a seat without wearing the seat belt.
•Never travel in the luggage compartment.
Correct sitting position
Assuming an incorrect sitting position in the vehicle can increase the risk of severe or
fatal injuries during a sudden driving or braking manoeuvre, in the event of a collision or
accident, or if the airbags are triggered.
•All vehicle occupants must assume a correct sitting position before setting off and
maintain this position throughout the trip. This also applies to the fastening of seat
belts.
•The number of vehicle occupants must never exceed the number of seats with seat
belts in the vehicle.
•Always secure children in the vehicle in an authorised restraint system which is
suitable for their height and weight ⇒ Safe transport of children and ⇒ Airbag system.
•Always keep your feet in the footwell while the vehicle is in motion. Never place your
feet on the seat or dash panel, for example, and never ride with your feet out the
window. When you are sat like this, the airbag and seat belt cannot provide optimal
protection and could actually increase the risk of injury during an accident.
WARNING
Every incorrect sitting position in the vehicle increases the risk of severe or fatal injuries
in the event of an accident or sudden driving or braking manoeuvre.
•All vehicle occupants must maintain a correct sitting position and wear their seat belt
properly while the vehicle is in motion.
•Sitting in an incorrect position, not fastening the seat belt, or not leaving adequate
space between the occupants and the airbags could result in critical or fatal injuries,
especially if the airbags deploy and strike an occupant who has assumed an incorrect
sitting position.
WARNING

The airbag modules and belt tensioners may contain perchlorate. Please comply with
legislation regarding disposal.
Proactive occupant protection system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The proactive occupant protection system is an assistance system that initiates action to protect
vehicle occupants in dangerous situations. However, the system cannot prevent a collision.
The full range of functions of the proactive occupant protection system will be available only if the
function has been activated in the Infotainment system, no special driving profile has been selected
and there are no malfunctions ⇒ Driving profile selection and 4MOTION Active Control, ⇒ Function 
limitations.
Basic functions
Depending on country-specific legal requirements and also on the vehicle equipment, the following
functions may be initiated, either individually or jointly, in critical situations (e.g. emergency braking
or in the case of oversteering or understeeringyfDVRIDVSHHGRIDSSUR[LPDWHO\NPKPSK\f:
•Temporary tensioning of the fastened front seat belts.
•Automatic closing of the glass roof and side windows down to a gap, depending on the vehicle
equipment.
The belts may be tensioned individually or together depending on the respective critical driving
situations.
Additional information for vehicles with an area monitoring system (Front
Assistyf
In vehicles fitted with the area monitoring system (Front Assistyf ⇒ Area monitoring system (Front 
Assistyf, the probability of a collision with the vehicle ahead is also calculated within the system
limits. The system can trigger the proactive occupant protection system if it detects a probable
collision or initiates strong braking.
Settings in the Infotainment system
The full range of functions of the proactive occupant protection system can be activated and
deactivated in the Infotainment system ⇒ Operation and display in the Infotainment system.
The proactive occupant protection system will be reactivated every time the ignition is switched on.
It may not be possible to operate the setting function if the proactive occupant protection system
has already been adapted to the specific vehicle setup.
Setting in driving profile selection
In vehicles with driving profile selection, the proactive occupant protection system is adapted to the
special vehicle setup of the respective driving profile ⇒ Driving profile selection and 4MOTION 
Active Control.
Function limitations
The proactive occupant protection system will not be available, or will only be available to a limited
extent, in the following situations:
•If there is a fault in the ESC, belt tensioner or in the airbag control unit ⇒ Seat belts or ⇒ Airbag 
system.
•When the TCS or ESC are switched off, and when the vehicle is reversing ⇒ Brake support 
systems.
•The temporary tensioning for the front passenger seat is switched off if the front passenger front
airbag is deactivated.
•If there is a system fault in the area monitoring system (Front Assistyf ⇒ Area monitoring system 
(Front Assistyf.
The risk of severe or fatal injuries may be increased if the seat belts, automatic belt
retractors and belt tensioners are not used correctly, or if they are repaired by a non-
professional. As a result, the belt tensioners may not be triggered when they should, or
they may be triggered unexpectedly.
•Any repairs, adjustments or removal and refitting of parts in the belt tensioners or seat
belts should always be carried out by a qualified workshop and never by yourself
⇒ Accessories, modifications, repairs and renewal of parts.
•Belt tensioners and automatic belt retractors cannot be repaired. They must be
replaced.
WARNING

Types of front passenger front airbag system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Never rely solely on the airbag system for your protection.
•Even if an airbag is triggered, it only offers auxiliary protection.
•The airbag system offers the best level of protection, and reduces the risk of injury,
when seat belts are properly worn ⇒ Seat belts.
•Before every trip, each vehicle occupant must adopt the correct sitting position,
correctly fasten the seat belt belonging to their seat and keep it fastened properly
throughout the trip. This applies to all vehicle occupants and also in urban traffic.
WARNING
The risk of injury increases if there are any objects between the vehicle occupants and the
deployment area of the airbag when it is triggered. This will alter the deployment zone of
the airbag, or the objects will be flung against the body.
•Never hold any objects in your hand or on your lap while the vehicle is in motion.
•Never transport any objects on the front passenger seat. The objects could enter the
deployment zone of the airbag during sudden braking or driving manoeuvres and then
be flung dangerously through the vehicle interior if the airbag is activated.
•Vehicle occupants sitting on the front seats and rear outer seats must never carry any
people, pets or objects in the deployment zone between themselves and the airbags.
Ensure that children and passengers keep to this rule.
WARNING
The airbag system can only be triggered once. The system will have to be replaced if the
airbags have been triggered.
•Airbags that have been triggered, and any affected system parts, must immediately be
replaced with new parts that are approved by Volkswagen for the vehicle.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never use recycled airbag components or components that have been taken from end-
of-life vehicles in your vehicle.
•Never alter any components of the airbag system.
WARNING
Fine dust particles or steam may be released when the airbags are triggered. This is
normal and does not mean that there is a fire in the vehicle.
•The fine dust can cause irritation to the skin and eye membranes and cause breathing
difficulties, particularly for people suffering from asthma or people who have (hadyf
other respiratory problems. To help reduce breathing difficulties, get out of the vehicle
or open the windows or doors for more fresh air.
•If you come into contact with the dust, you should wash your hands and face with a
mild soap and water before eating.
•Do not let the dust get into your eyes or into open wounds.
•If dust has entered your eyes, rinse them with water.
WARNING
Cleaning agents that contain solvents cause the surface of the airbag modules to become
porous. In an accident that triggers the airbag, loose plastic parts can cause serious
injury.
•Never clean the dash panel or the airbag covers with cleansers that contain solvents.
WARNING

Side airbags
Fig. 47 On left-hand side of vehicle: deployment zones of side airbags.
Fig. 48 On the side of the front seat: location and deployment zone of the side airbag.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment level, side airbags may also be fitted for the front seats and
rear outer seats ⇒ Fig. 47.
•The side airbags for the front seats are located in the outer seat backrest cushions of the driver
seat and front passenger seat ⇒ Fig. 48.
•If fitted, the side airbags for the rear outer seats are each located between the door entry and
the individual rear seat backrests.
The side airbag locations are identified by the text AIRBAG.
The areas inside the red lines ⇒ Fig. 47 and ⇒ Fig. 48 are covered by the side airbags when
triggered (deployment zonesyf<RXPXVWQHYHUOHDYHRUDWWDFKDQ\REMHFWVLQWKHVHDUHDV ⇒.
During a side collision, the side airbags will be deployed on the side of the vehicle which is
impacted, thus reducing the risk of injury to the areas of the occupants' bodies facing the impact.
The front passenger front airbag should only be switched off in exceptional
circumstances.
•To prevent damage to the airbag system, only switch the front passenger front airbag
on and off when the ignition is switched off.
•It is the driver's responsibility to ensure that the key-operated switch is set to the
correct position.
•Only switch the front passenger front airbag off if, in exceptional circumstances, a
child seat has to be attached to the front passenger seat.
•Switch the front passenger front airbag back on again as soon as the child seat on the
front passenger seat is no longer being used.
WARNING
If the key bit is not inserted far enough, the key switch could be damaged when the key is
turned.
NOTICE
Do not leave the vehicle key in the key switch, as this could result in damage to the interior
door trim, dash panel, key switch or vehicle key when the front passenger door is closed.
NOTICE

Fig. 56 Fitting a typical ISOFIX child seat with the attachment arms.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Quick guide to ISOFIX and i-Size installation
The table below shows the options for securing ISOFIX or i-Size child seats to ISOFIX anchor
points at the various possible seats in the vehicle.
GroupSize classFront
passenger
seat
Outer rear
seats
Centre rear
seat
Group 0: up to 10
kgEXIL-SUX
Group 0+: up to
13 kg
EX
IL-SU
X
DXX
CXX
Group 1: 9 to 18
kg
DX
IL-SU, IUF
X
CXX
BXX
B1XX
AXX
Group 2: 15 to 25
kg–XIL-SUX
Group 3: 22 to 36
kg–XIL-SUX
i-Size child
restraint system–Xi-UX
•Size class: the size class shown corresponds to the permissible weight range of the child using
the seat. The size class is indicated on the ECE test certificate for child seats with universal or
semi-universal approval. A size class indication is affixed to the child seat.
•X: seat not suitable for securing an ISOFIX or i-Size child seat in this group.
•IL-SU: seat suitable for installing an ISOFIX child seat with "semi-universal" approval. Refer to
the vehicle list supplied by the child seat manufacturer.
•IUF: seat suitable for installing an ISOFIX child seat with "universal" approval.
•i-U: seat suitable for installing a front-facing or rear-facing i-Size child seat with "universal"
approval.
•i-UF: seat suitable for installing a front-facing i-Size child seat with "universal" approval.
Installing child seats with ISOFIX ISOFIX/i-Size
The location of the ISOFIX anchor points is shown by a symbol ⇒ Fig. 55.
•Observe the instructions ⇒ Installing and using child seats.
•Pull off any protective caps that may be fitted on the ISOFIX anchoring points.
•Push the attachment arms on the child seat into the ISOFIX anchor points ⇒ Fig. 55 as shown
by the arrows. The child seat must click and audibly securely into place.
•Pull on both sides of the child seat to check whether the seat has clicked properly into place.
•If the child seat is fitted with a support foot, the foot must sit firmly on the floor of the vehicle.
Securing child seats with top tether upper strap

Fig. 57 On the back of the rear bench seat: anchor rings for the top tether.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
ISOFIX child seats with universal approval must be secured with an upper strap (top tetheryfLQ
addition to the ISOFIX anchor points.
Only secure the strap to the top tether anchor rings. Retaining rings for use with the top tether are
marked by a symbol and sometimes also with TOP TETHER.
•Observe the instructions ⇒ Installing and using child seats.
•Remove the net partition if necessary ⇒ Net partition.
•Push the head restraint on the vehicle seat all the way down or remove it.
•Position the child seat in the centre of the seat cushion.
•Push the attachment arms on the child seat into the ISOFIX anchor points ⇒ Securing child 
seats with ISOFIX as shown by the arrows. The child seat must click and audibly securely into
place.
•Adjust the rear seat backrest of the vehicle seat to the backrest of the child seat.
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Guide the upper strap of the child seat backwards into the luggage compartment and hook it
into the corresponding top tether anchor ring ⇒ Fig. 57.
•Tighten the top tether so that the top of the child seat rests against the rear seat backrest.
Securing child seats with a seat belt
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you want to fit a child seat from the "universal" (uyfDSSURYDOFDWHJRU\LQ\RXUYHKLFOH\RXPXVW
first ensure that it is approved for the seat position in question. Important information is given on the
orange ECE approval label on the child seat. Installation options are shown in the table below.
GroupChild's
weight
Front passenger seatSeats on
the rear
bench
seat
Front
passenger
front airbag is
activated.
Front
passenger
front airbag is
deactivated.
Group 0up to 10 kgxuu
Group 0+up to 13 kgxuu
Group
1
Rear facing9 to 18 kgxuu
Forward
facing9 to 18 kguxu
Group 215 to 25 kguxu
Group 322 to 36 kguxu
Securing a child seat using the seat belt
•Observe the instructions ⇒ Installing and using child seats.
•The seat belt height adjuster must be at the highest setting.
•Fasten the seat belt or guide it through the child seat as described in the child seat
manufacturer's instructions.
•Ensure that the seat belt is not twisted.
•Insert the latch plate into the buckle for the appropriate seat and push it down until it locks
securely with a click.
In an emergency
Only secure the strap to the top tether anchor rings. Failure to do this could lead to severe
injuries.
•Each anchor ring can hold only one child seat restraining strap.
•Never fasten the strap on a child seat to any other fastening rings.
WARNING