2020 VOLKSWAGEN TIGUAN tire type

Volkswagen recommends having the towing bracket retrofitted by a qualified workshop. The cooling
system may need to be modified or heat shields may need to be fitted. Volkswagen recommends
using a Volkswagen dealership for this purpose.
Dimensions
The dimensions ⇒ Fig. 194 must be adhered to for the retro-fitting of a towing bracket. Always
observe the minimum distance given from the middle of the ball coupling Ⓕ to the surface of the
road. This also applies when the vehicle is fully laden, including maximum drawbar load.
Attachment points
989 mm
595 mm
348 mm
At least 65 mm
350 – 420 mm
1,061 – 1,066 mm
Only use towing brackets which have been approved by Volkswagen for your vehicle type.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The ball head on the towing bracket is not locked. Check towing bracket lock ⇒ Electrically 
adjustable ball coupling.
Fuel and emission control
Electrical accessories that are not connected properly can cause malfunctions in the
entire vehicle electronics system and also cause accidents and serious injuries.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other unsuitable sources of electricity. Only a suitable connector may
be used to connect the trailer.
•A towing bracket should be retrofitted to the vehicle by a qualified workshop.
WARNING
The trailer can become detached from the towing vehicle if the towing bracket is
unsuitable or incorrectly fitted. This can cause serious accidents and fatal injuries.
WARNING

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contractyfWKH9RONVZDJHQGHDOHUVKLSJXDUDQWHHVWKDWWKHERG\RIDQ\YHKLFOHVLWVHOOVZLOOQRWEH
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavityyfRIWKHERG\DQGFDXVLQJKROHVLQWKHVKHHWPHWDO.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countriesyfZKLFKZLOOEHUHQHZHGDIWHUHYHU\LQVSHFWLRQ.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosticsyfDQG
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the
vehicle owner (or lessee in the case of leasingyfJUDQWVWKHLUSHUPLVVLRQ([FHSWLRQVWRWKLVDUH
contractual or legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If the convenience functions are reprogrammed, the descriptions in your
vehicle wallet will no longer match the original functions. Volkswagen recommends having any
reprogramming entered into the digital service schedule by a Volkswagen dealership or qualified
workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:
•Media files for playing music, films or photos in the Infotainment system.
•Address book data for use with a hands-free system or navigation system.
•Entered navigation destinations.
•Data on the use of online services.
These data can be stored locally in the vehicle or located on a device that you have connected to
the vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you
can delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisationyfLQWKHYHKLFOHDQGFKDQJHWKHPDWDQ\WLPH
Depending on the equipment in the vehicle, this includes, for example:
•Seat position settings.
•Running gear and air conditioning system settings.
•Personalised settings such as mirror adjustment or background lighting.
Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system ⇒ Mobile online services.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system on your mobile device.
Third party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of online services provided by Volkswagen, the respective functions are described by
Volkswagen in a suitable location, e.g. in a separate service description or on a website ⇒ Mobile 
online services along with the relevant data protection policies. Personal data may be required to
provide online services. For this, data are exchanged over a secure connection, e.g. using the
designated IT systems of the manufacturer. Any collection, processing and use of personal data
that goes beyond the provision of the service takes place exclusively according to legal regulations,
contractual agreements or the necessary permission.
You can activate and deactivate the services and functions, some of which are subject to a fee, and
in some cases also disable the vehicle's entire data connection. This does not apply to any
functions and services required by law, e.g. emergency call systems.