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BRIDGESTONE / FIRESTONE
63
purpose and any liability for incidental and consequential damages,
loss of time, loss of vehicle use, or inconvenience. Some states do
not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually using the tire
in the United States and Canada. For warranty conditions
outside the United States and Canada, see your local Bridgestone
Firestone distributor.
Obligations under this policy may not be enlarged or altered
by anyone.
In accordance with Federal Law, this Limited Warranty has been
designated as a “Limited Warranty.” Nothing in this Limited Warranty
is intended to be a representation that tire failures cannot occur. This
Limited Warranty is given in the United States by Bridgestone Americas
Tire Operations, LLC, 200 4th Avenue South, Nashville, TN 37201 and
in Canada by Bridgestone Firestone Canada Inc., 5770 Hurontario St.,
Suite 400, Mississauga, Ontario, Canada L5R 3G5.
Owner’s Obligations
In order to keep this Limited Warranty valid, we require you to have
your tires regularly inspected and rotated per the recommendations
outlined in the sections of this manual entitled “Tire Damage,
Inspection and Service Life” and “Radial Tire Rotation” and to furnish
proof of same in order to receive an adjustment. Such proof should
show the date, mileage, and servicing location. A sales receipt
containing this information will suffice. In addition, a “Maintenance
Record” is included on the back cover of this manual. It is your
obligation to maintain proper tire inflation pressures as specified
by the vehicle manufacturer and to operate the vehicle within tire/
vehicle load capacity and speed limitations. It is also your obligation \
to maintain proper wheel alignment and tire/wheel assembly balance.
To request an adjustment, you must present the tire to an authorized
Bridgestone Firestone retailer. Complete and sign the customer section
of the Bridgestone Americas Tire Operations, LLC Limited Warranty
adjustment form and pay appropriate replacement price, taxes,
disposal fee, and service charges, if any.
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Arbitration
You and Bridgestone Americas Tire Operations, LLC agree that all
claims, disputes, and controversies between you and it, including
any of its agents, employees, successors, or assigns, arising out of
or in connection with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and the validity
of this arbitration clause, but excluding claims for personal injury or
property damage, shall be resolved by binding arbitration between
you and it, according to the formal dispute resolution procedures of
the National Arbitration Forum, under the Code of Procedure then in
effect. This arbitration will be conducted as a document hearing. If
you request any procedures beyond a document hearing, you will be
responsible for all fees, including filing and administrative fees, above
and beyond the fees required for document hearings. The arbitration
between you and Bridgestone Americas Tire Operations, LLC shall
not include any other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or proceed in any
form of class action in which the claims of numerous customers are
considered together. Any award of the arbitrator(s) may be entered as
a judgment in any court of competent jurisdiction. The arbitrators will
have no authority to award punitive or other damages not measured
by the prevailing party’s actual damages, except as may be required
by statute. Information may be obtained and claims may be filed at
any office of the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
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65
Limited Warranty and Adjustment Policy for
Original Equipment Passenger Car & Light Truck
Tires (Including Temporary Spare Tires)
Eligibility
This Limited Warranty and Adjustment Policy (“Warranty”) applies to
the original owner of new Continental brand Passenger (PASS), Light
Truck (LT) and Temporary Spare (TS) tires that are the new vehicle
original equipment tires bearing the Continental brand name and
D.O.T.Tire Identification Number, operated in normal service, and used
on the same vehicle on which they were originally installed according
to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
What Is the Adjustment Policy and How Long Is It
Applicable?
Basic Coverage
Eligible tires are covered by this Warranty for a maximum of 72 months
from the date of purchase, determined by the new vehicle registration
date or new vehicle sales invoice showing date of purchase.
Where to Go for Warranty Replacement
Contact the dealer where you purchased your vehicle or an
alternate authorized Continental brand tire dealer (Authorized Dealer)
to determine the eligible warranty coverage for your tires and how
to proceed.
Free Replacement Period
PASS & LT
If an eligible Continental brand PASS or LT tire becomes unserviceable
from a warrantable condition, other than those listed under Section
3, during the first 12 months or first 2/32nd of an inch (1.6 mm)
of treadwear (whichever comes first), it will be replaced with a
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CONTINENTAL TIRE
66
**comparable new Continental brand tire FREE OF CHARGE,
including mounting and balancing (excluding on line orders). Owner
pays all applicable taxes.
Temporary Spare
If a TS Tire becomes unserviceable from a condition other than those
listed in Section 3, during the first 1/32nd (0.8 mm) of treadwear, then it
will be replaced with a **comparable new Continental brand TS tire
FREE OF CHARGE, including mounting and balancing.The owner
pays all applicable taxes. After this “Free Replacement Period” for your
TS tire expires, no warranty claim will be accepted.
After the Free Replacement Period
The tire (except TS tire) may still be eligible for a pro rata replacement
up to 72 months from date of original purchase until the tread is worn
down to the tread wear indicators (2/32nd of an inch or 1.6 mm of
tread remaining). If an eligible tire becomes unserviceable under the
stipulations of this Limited Warranty and Adjustment policy it will be
replaced with a **comparable new Continental brand tire, charging the
owner a pro-rated amount. Owner pays all applicable taxes (including
F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the useable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The
useable tread is the original tread down to the tread wear indicators
(2/32nd of an inch or 1.6 mm of tread remaining.)
**A “comparable” new Continental brand tire may be of either the same
tire line or the same basic construction but with a different sidewall or
tread configuration. If a higher priced tire is selected, the consumer will
pay the difference in price.
What Is Not Covered by This Warranty the Following
Are Not Covered
• Road Hazard: Any tire with road hazard damage, that includes,
but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
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• Ride/Vibration: Any ride/vibration complaint after the first 2/32nd
(1.6 mm) of an inch of treadwear or 12 months of service,
whichever comes first.
•
Repairs: If a tire is returned under complaint and the reason for
the tire’s disablement is in any way associated with a repair, or with
the situation that led to the repair, the manufacturer’s warranty is
invalidated.
•
Mileage: Mileage is not covered under this policy.
•
Improper operation or maintenance : This includes, but is not
limited to, effects caused by:
i.
Improper tire inflation and/or improper load/speed
practices : These practices can cause excessive operational
temperatures and stresses that exceed the tire’s capabilities.
ii.
Improper or insufficient tire rotation
iii.
Improper vehicle alignment
iv.
Damage due to:
- Rim irregularities or rim damage
-Snow chains
-Vehicle mechanical problems, including brake problems,
and vehicle wheel alignment
-Extreme temperature exposure
-Negligent and abusive driving such as tire spinning or
racing
-Improper tire storage
-Automotive accident
- Chemical corrosion or fire
- Use contrary to the vehicle manufacturer’s tire
recommendations.
-Misuse or misapplication
•
Improper Mounting or Demounting
•
Alteration: such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
•
Weather checking/cracking: Not covered after 48 months from
the date of purchase.
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CONTINENTAL TIRE
68
• Failure to observe safety and maintenance precautions set forth in
Section 6.
ATTENTION AUTHORIZED DEALERS:
CONTINENTAL TIRE THE AMERICA’S, LLC (CTA) RESERVES THE
RIGHT TO THE FINAL INSPECTION DECISION ON CONDITIONS
FOR ALL RETURNED TIRES UNDER SECTION 3.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, AND CTA EXPRESSLY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CANADIAN
PROVINCES DO NOT ALLOW LIMITATIONS ON THE DURATION
OF AN IMPLIED WARRANTY, SO THE ABOVE MAY NOT APPLY
TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTA DISCLAIMS LIABILITY
FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES. THE
REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE THE
SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY.
SOME U.S. STATES AND/ OR CANADIAN PROVINCES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TOYOU.THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE AND/
OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTA. NO
CTA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY, IN OBSERVANCE OF U.S. FEDERAL LAW, THIS
LIMITED WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED WARRANTY”. CTA DOES NOT INTEND
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CONTINENTAL TIRE
69
TO REPRESENT THROUGH THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY THAT TIRE FAILURES CAN OR
CANNOT HAPPEN.
CTA’S Obligations
Replacement of eligible tires will be made by the dealer where you
purchased your vehicle or by an alternate Authorized Dealer. CTA will
replace the tire pursuant to the terms of this Warranty. Tires that are
replaced under this Waranty become the property of CTA.
Owner’s Obligations
To make an eligible claim under this Warranty, the owner must
present a claim, with the tire to an Authorized Dealer. For the nearest
Authorized Dealer, consult the Continental brand internet address(es),
or the 800 telephone number(s) shown on the back of this Warranty.
Owner must present new vehicle registration form or new vehicle
sales invoice indicating the date of purchase. Owner will be required
to sign the CTA Limited Warranty Claim Form or dealer replacement
sales receipt.
Owner is responsible for paying all applicable taxes charged by the
servicing dealer and is also responsible for paying shipping, local tire-
disposal fees and parts or service regardless of mileage or months of
service. This includes payment for tire rotation, alignment, towing, road
service, valve stems and tire repairs.
Owner is responsible for maintaining proper tire air pressure and for
proper maintenance of the tire.
Safety Warning
Ignoring any of the safety and information contained in this Warranty
may result in tire failure, causing serious injury or death.•
Tire failure due to under inflation /overloading . Follow vehicle
owner’s manual or tire placard in vehicle for proper inflation
and loading.
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CONTINENTAL TIRE
70
• Explosion of tire/rim assembly due to improper tire mounting.
Tire mounting / demounting can be dangerous. It should be
performed only by a trained tire specialist using proper tools and
procedures. Prior to tire mounting/demounting, the U.S. Tire
Manufacturers Association wall charts and manuals should be
read to obtain the proper procedures. The failure to follow these
procedures may result in faulty positioning of the tire and/or rim,
that may cause the assembly to burst with force sufficient to cause
injury or death.
•
Tire failure due to damage. Inspect your tires frequently for
scrapes, bulges, separations, cuts, snags and other damage from
road hazards. Damage from impact can occur to the inner portions
of your tire without being visible to the outside. If you suspect a tire\
has been damaged from striking anything unusual in the road, you
must have the tire removed from the rim and inspected both inside
and out by a trained tire specialist. Air loss or unusual tire wear
can also be warning signs that a tire may have internal damage. If
you notice these conditions, have your tire inspected by a trained
individual.
•
Tire failure due to excessive tire spinning . Avoid tire spinning.
The centrifugal force generated by a free-spinning tire/rim
assembly may cause a sudden tire explosion resulting in vehicle
damage and/or serious injury or death. Never exceed 35 mph
(55 km/h) as indicated on your speedometer when your vehicle is
stuck in snow, mud or sand and your tire(s) is/ are spinning. Use
a gentle backward and forward rocking motion to free your vehicle
for continued driving. Never stand or permit anyone else to stand
near or behind a tire spinning while attempting to push a vehicle
that is stuck.
Self Supporting Runflat (SSR) Tire Owners
CTA does not recommend any repair to or reuse of punctured
Continental SSR tires.
Even a trained tire specialist may be unable to recognize internal
structural damage to a Self Supporting Runflat (SSR) tire resulting
from having been driven in an under inflated or zero inflation pressure
condition. Such damage may not be visible on the surface of the inner