Page 627 of 744
6278-2. Steps to take in an emergency
HILUX_OM_OM0K321E_(EE)
8
When trouble arises
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer or commercial towing service before towing.
● The engine is running but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Page 629 of 744

6298-2. Steps to take in an emergency
HILUX_OM_OM0K321E_(EE)
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When trouble arises
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing hooks. This should only be attempted on hard surfaced roads
for at most 80 km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Securely attach cables or
chains to the towing hooks.
Take care not to damage the vehi-
cle body.
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” position
(vehicles without smart entry & start system) or IGNITION ON mode (vehi-
cles with smart entry & start system).
Vehicles with Stop & Start system:
Before towing the vehicle, turn the engine switch to the “LOCK” position
(vehicles without smart entry & start system) or off (vehicles with smart
entry & start system) once, and then start the engine.
4WD models: Turn the front-wheel drive control switch to H2.
( P. 398)
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted (automatic transmission):
P. 2 9 8
Emergency towing
Emergency towing procedure
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Page 635 of 744

6358-2. Steps to take in an emergency
HILUX_OM_OM0K321E_(EE)
8
When trouble arises
Malfunction indicator lamp (warning buzzer)
Indicates the followings if the warning light comes on or
flashes:
• Malfunction in the emission control system. (if equipped)
• Malfunction in the electronic engine control system.
• Malfunction in the electronic automatic transmission
control system. (if equipped)
• The boost pressure in the turbocharger is abnormally
high.*2 (diesel engine)
• Malfunction in DPF system. (if equipped)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The seat belt pretensioner system; or
• The front passenger occupant classification system (if
equipped)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system (vehicles with VSC system)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Power steering system warning light (warning buzzer)
(if equipped)
Indicates a malfunction in the power steering system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightWarning light/Details/Actions
Page 647 of 744

6478-2. Steps to take in an emergency
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8
When trouble arises
■If “SEE OWNER’S MANUAL”/“See owner’s manual” is shown on the
multi-information display
● If the following messages are shown, follow the instructions accordingly.
• “TRANSMISSION FLUID TEMP HIGH”/“Transmission fluid temp high”
( P. 299)
• “WATER ACCUMULATION IN FUEL FILTER”/“Water accumulation in
fuel filter” ( P. 583)
• “AdBlue LEVEL LOW FILL UP AdBlue IN 2400 km”/“AdBlue Level Low
Fill up AdBlue in 2400 km” ( P. 586)
• “AdBlue LEVEL LOW NO START IN 800 km TOP UP AdBlue”/“AdBlue
level Low No start in 800 km Top up AdBlue” ( P. 586)
• “AdBlue EMPTY UNABLE TO RESTART ENGINE FILL UP AdBlue”/
“AdBlue empty Unable to Rest art Engine Fill up AdBlue” (P. 586)
● If “SMART ENTRY & START SYSTEM MALFUNCTION”/“Smart Entry &
Start System malfunction” is shown, this may be a malfunction.
Immediately have the vehicle inspected by any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer.
● If “Oil Pressure Low Stop in a Safe Place” is shown, there may be a mal-
function.
Immediately stop the vehicle in a safe place and contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Continuing to drive the vehicle may be dangerous.
■ If “Radar Cruise Control Temporarily Unavailable See Owner’s Manual”
is shown on the multi-information display
The dynamic radar cruise control system is suspended temporarily or until the
problem shown in the message is resolved. (causes and coping methods:
P. 337)
■ If “Radar Cruise Control Unavailable” is shown on the multi-information
display
The dynamic radar cruise control system cannot be used temporarily. Use the
system when it becomes available again.
■ If “VISIT YOUR DEALER”/“Visit your dealer” is shown on the multi-infor-
mation display
The system or part shown on the multi- information display is malfunctioning.
Have the vehicle inspected by any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer immediately.
■ Warning buzzer
In some cases, the buzzer may not be heard due to being in a noisy location
or audio sound.
Page 649 of 744
6498-2. Steps to take in an emergency
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8
When trouble arises
If you have a flat tire
●Stop the vehicle in a safe place on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P (automatic transmission) or R (manual
transmission).
● Stop the engine.
● Turn on the emergency flashers. (P. 624)
Your vehicle is equipped with a spare tire. The flat tire can be
replaced with the spare tire.
For details about tires: P. 5 9 0
WARNING
■If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a flat tire can damage the tire and the
wheel beyond repair, which could result in an accident.
Before jacking up the vehicle
Location of the spare tire
Page 667 of 744

6678-2. Steps to take in an emergency
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8
When trouble arises
One of the following may be the cause of the problem:
● One or both of the battery terminals may be disconnected.
● The battery may be discharged. (P. 672)
● There may be a malfunction in the steering lock system. (vehicles
with smart entry & start system)
Contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer if the problem cannot be repaired, or if repair procedures
are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally.
Set the parking brake.
Shift the shift lever to P (automatic transmission) or N (manual
transmission).
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal and clutch pedal (manual transmission)
firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the vehicle inspected by your any
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
The starter motor does not turn over, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with smart entry & start sys-
tem)
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Page 669 of 744
6698-2. Steps to take in an emergency
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8
When trouble arises
Automatic transmission
Ensure that the shift lever is in P and depress the brake pedal.
Touch the area behind the lock
button and unlock button on the
electronic key to the engine
switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal.
A message indicating how to start the engine will be displayed on the
multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Starting the engine
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Page 670 of 744
6708-2. Steps to take in an emergency
HILUX_OM_OM0K321E_(EE)
Manual transmission
Ensure that the shift lever is in N and depress the clutch pedal.
Touch the area behind the lock
button and unlock button on the
electronic key to the engine
switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the clutch pedal.
A message indicating how to start the engine will be displayed on the
multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
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