2020 TOYOTA HIGHLANDER HYBRID VIN

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HIGHLANDER HV_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

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HIGHLANDER HV_UTABLE OF CONTENTS
For your information ........................
5
Reading this manual ...................... 10
How to search ................................ 11
Pictorial index ................................ 12
1-1. For safe use Before driving ........................ 24
For safe driving ..................... 25
Seat belts .............................. 27
SRS airbags .......................... 34
Front passenger occupant clas- sification system.................. 43
Exhaust gas precautions....... 48
1-2. Child safety Riding with children ............... 49
Child restraint systems .......... 50
1-3. Emergency assistance Safety Connect ..................... 65
1-4. Hybrid system Hybrid system features ......... 71
Hybrid system precautions .... 75
1-5. Theft deterrent system Immobilizer system ............... 79
Alarm ..................................... 81
2-1. Instrument cluster Warning lights and indicators............................................ 84
Gauges and meters .............. 89
Multi-information display (4.2-inch display)................. 92
Multi-information display (7-inch display)............................. 102
Head-up display ................. 112
Energy monitor/consumption screen .............................. 1173-1. Key information
Keys ................................... 128
3-2. Opening, closing and locking the doors
Side doors .......................... 131
Back door ........................... 135
Smart key system .............. 146
3-3. Adjusting the seats Front seats ......................... 153
Rear seats.......................... 154
Driving position memory .... 159
Head restraints................... 162
3-4. Adjusting the steering wheel and mirrors
Steering wheel ................... 165
Inside rear view mirror ....... 166
Digital Rearview Mirror....... 167
Outside rear view mirrors ... 177
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 179
Moon roof ........................... 182
Panoramic moon roof......... 185
4-1. Before driving Driving the vehicle.............. 190
Cargo and luggage ............ 197
Vehicle load limits .............. 200
T r

ailer towing...................... 201
Dinghy towing .................... 212
4-2. Driving procedures Power (ignition) switch ....... 213
EV drive mode ................... 218
Hybrid transmission ........... 220
Turn signal lever................. 223
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

3TABLE OF CONTENTS
HIGHLANDER HV_U
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Parking brake ..................... 224
Brake Hold ......................... 227
4-3. Operating the lights and wip- ers
Headlight switch ................. 229
Automatic High Beam ........ 232
Fog light switch .................. 235
Windshield wipers and washer ......................................... 235
Rear windshield wiper and washer ............................. 238
4-4. Refueling Opening the fuel tank cap .. 240
4-5. Using the driving support sys- tems
Toyota Safety Sense 2.0 .... 243
PCS (Pre-Collision System) ......................................... 249
LTA (Lane Tracing Assist)... 257
RSA (Road Sign Assist) ..... 267
Dynamic radar cruise control with full-speed range ........ 270
BSM (Blind Spot Monitor)... 280
Intuitive parking assist ........ 286
RCTA (Rear Cross Traffic Alert) function ............................ 294
PKSB (Parking Support Brake) ......................................... 299
Parking Support Brake function (static objects) .................. 306
Parking Support Brake function (rear-crossing vehicles).... 312
Driving mode select switch ......................................... 316
Trail Mode .......................... 317
Driving assist systems........ 319
4-6. Driving tips Hybrid vehicle driving tips .. 325
Winter driving tips............... 327
Utility vehicle precautions... 3305-1. Toyota multi-operation touch
Toyota multi-operation touch......................................... 334
5-2. Using the air conditioning system and defogger
Front automatic air conditioning
system ............................. 336
Rear automatic air conditioning system ............................. 348
Heated steering wheel/seat heaters/seat ventilators.... 352
5-3. Using the interior lights Interior lights list ................. 356
5-4. Using the storage features List of storage features ...... 359
Luggage compartment features ......................................... 364
5-5. Using the other interior fea- tures
Other interior features ........ 368
Garage door opener........... 384
6-1. Maintenance and care Cleaning and protecting the vehicle exterior................. 394
Cleaning and protecting the vehicle interior.................. 397
6-2. Maintenance
Maintenance requirements ........

................................. 400
General maintenance......... 402
Emission inspection and mainte- nance (I/M) programs ...... 404
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 406
5Interior features
6Maintenance and care

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HIGHLANDER HV_U
Toyota Safety Sense 2.0
 Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
High voltage parts and cables
on the hybrid vehicles emit
approximately the same amount
of electromagnetic waves as the
conventional gasoline powered
vehicles or home electronic
appliances despite of their elec-
tromagnetic shielding.
Unwanted noise may occur in
the reception of the mobile
two-way radio.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact your Toyota dealer for
the location of re cording cameras.
The recorded data varies according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.

Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consen t of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
Vehicle data recording

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HIGHLANDER HV_U
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
and its usage.
To learn more about the vehicle
data collected, used and shared
by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelera-
tor and/or brake pedal; and,
• How fast the vehicle was trav- eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
 Disclosure of the EDR data
Usage of data collected
through Safety Connect
(U.S. mainland only)
Event data recorder

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HIGHLANDER HV_UToyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the less ee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply, See
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate. Your vehicle has components
that may contain perchlorate.
These components may include
airbag, seat belt pretensioners,
and wireless remote control bat-
teries.
Scrapping of your Toyota
Perchlorate Material
WA R N I N G
■General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which c ould lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attentio n to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.

12Pictorial index
Pictorial index
■Exterior
The shape of the lights may diff er depending on the grade, etc.
Side doors ......... ................................. ................................ P.131
Locking/unlocking .............................................. .................. P.131
Opening/closing the side windows ............................... ........ P.179
Locking/unlocking by using the mechanical key .................. P. 4 8 9
Warning lights/warning messages ............................... P .460, 470
Back door ...................................................... ..................... P.135
Opening from inside the cabin
*............................................ P.137
Opening from outside........................................... ................ P.137
Warning lights/warning messages ............................... P .460, 470
Outside rear view mirrors ................................................. P.177
Adjusting the mirror angle ..................................... ............... P.177
Folding the mirrors ............................................ ................... P.178
Driving position memory
*..................................................... P.159
Defogging the mirrors .......................................... ................ P.338
Windshield wipers.............................................. ................ P.235

13Pictorial index
HIGHLANDER HV_U
Precautions for winter seas on.............................................. P.327
To prevent freezing (windshiel d wiper de-icer) ..................... P.338
Precautions for car wash
*.................................................... P.395
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.507
Tires.......................................................... ........................... P.418
Tire size/inflation pressure ................................... ........ P.418, 511
Winter tires/tire chains ....................................... .................. P.327
Checking/rotation/tire pressur e warning system ..................P.418
Coping with flat tires......................................... .................... P.474
Hood ........................................................... ......................... P.408
Opening ............................................................................... P.408
Engine oil ..................................................... ........................ P.508
Coping with overheating ...................................................... P.497
Warning messages ............................................... ............... P.470
Headlights..................................................... ...................... P.229
Parking lights ................................................. .................... P.229
Front turn signal lights ....................................... ............... P.223
Parking lights
*/daytime running lights............................. P.229
Front side marker lights ....................................... ............. P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.220
License plate lights........................................... ................. P.229
Rear turn signal lights ........................................ ............... P.223
Light bulbs of the exterior lights for driving
(Replacing method: P.443, Watts: P.512)