2020 TOYOTA HIGHLANDER HYBRID air condition

681-3. Emergency assistance
HIGHLANDER HV_U
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States,
1-877-855-8377 in Puerto Rico
or 1-888-869-6828 in Canada,
and follow the prompts for
Safety Connect to initiate this
service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Con-
nect-equipped vehicle location
data may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Safety Connect LED light
Indicators
Safety Connect services

751-4. Hybrid system
HIGHLANDER HV_U
1
For safety and security
The illustration is an example for explanation and may differ from the actual
item.
Warning label
Service plug
High voltage cables (orange)
Power control unit
Hybrid battery (traction battery)
Rear electric motor (traction motor)
*
Front electric motor (traction motor)
Air conditioning compressor
*: AWD models only
■Running out of fuel
When the vehicle has run out of fuel
and the hybrid system cannot be
started, refuel th e vehicle with at least enough gasoline to make the
low fuel level warning light (
P.463)
go off. If there is only a small
amount of fuel, the hybrid system
may not be able to start. (The stan-
dard amount of fuel is about 2.9 gal.
Hybrid system precautions
Take care when handling the hybrid system, as it is a high
voltage system (about 650 V at maximum) as well as contains
parts that become extremely hot when the hybrid system is
operating. Obey the warning labels attached to the vehicle.
System components

1473-2. Opening, closing and locking the doors
HIGHLANDER HV_U
3
Before driving
●When an interior alarm sounds
continuously
■Battery-saving function
The battery-saving function will be
activated in order to prevent the
electronic key battery and the
12-volt battery from being dis-
charged while the vehicle is not
operated for a long time.
●In the following situations, the
smart key system may take some
time to unlock the doors.
• The electronic key has been left in
an area of approximately 6 ft. (2
m) of the outside of the vehicle for
10 minutes or longer.
• The smart key system has not been used for 5 days or longer.
●If the smart key system has not
been used for 14 days or longer,
the doors canno t be unlocked at
any doors except the driver’s door.
In this case, take hold of the
driver’s door handle, or use the wireless remote c
ontrol or the
mechanical key, to unlock the
doors.
■Turning an electronic key to
battery-saving mode
When battery-saving mode is set,
battery depletion is minimized by
stopping the electronic key from
receiving radio waves.
Press twice while pressing and
holding . Confirm that the elec-
tronic key indicator flashes 4 times.
While the battery-saving mode is
set, the smart key system cannot be
used. To cancel the function, press
any of the electronic key buttons.
■Conditions affecting operation
The smart key system uses weak
radio waves. In the following situa-
tions, the communication between
the electronic key and the vehicle
may be affected, preventing the
smart key system, wireless remote
control and immobilizer system from
operating proper ly. (Ways of cop-
ing: P.489)
●When the electronic key battery is
depleted
●Near a TV tower, electric power
plant, gas station, radio station,
large display, airpo rt or other facil-
ity that generates strong radio
waves or electrical noise
●When the electronic key is in con-
tact with, or is c overed by the fol-
lowing metallic objects
• Cards to which aluminum foil is
attached
• Cigarette boxes that have alumi- num foil inside
SituationCorrection
procedure
An attempt was
made to lock the
vehicle while a door
was open.Close all of
the doors
and lock the
doors again.
SituationCorrection procedure
The power switch
was turned to ACC
while the driver’s
door was open (or
the driver’s door was
opened while the
power switch was in
ACC).
Turn the
power
switch off
and close
the driver’s
door.
The power switch
was turned off while
the driver’s door was
open.Close the
driver’s
door.

2474-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
■If a warning message is displayed on the multi-information disp lay
A system may be tempor arily unavailable or there may be a malfu nction in
the system.
●In the following situations, perform the actions specified in t he table. When
the normal operating conditions are detected, the message will disappear
and the system will be come operational.
If the message does not disapp ear, contact your Toyota dealer.
SituationActions
When the area around a sensor is
covered with dirt, moisture (fogged
up, covered with condensation, ice,
etc.), or other foreign matterTo clean the part of the windshield in
front of the front camera , use the
windshield wipers or the windshield
defogger of the air conditioning sys-
tem ( P.338).

2484-5. Using the driving support systems
HIGHLANDER HV_U
●In the following situations, if the situation has changed (or the vehicle has
been driven for some time) and the normal operating conditions are
detected, the message will disappear and the system will become opera-
tional.
If the message does not disappea r, contact your Toyota dealer.
• When the temperature around the radar sensor is outside of the opera-
tional range, such as when the vehicle is in the sun or in an e xtremely cold
environment
• When the front camera cannot d etect objects in front of the vehicle, such
as when driving in the dark, sno w, or fog, or when bright lights are shining
into the front camera
When the temperature around the
front camera is out side of the opera-
tional range, such as when the vehi-
cle is in the sun or in an extremely
cold environment
If the front camera is hot, such as
after the vehicle had been parked in
the sun, use the air conditioning sys-
tem to decrease the temperature
around the front camera.
If a sunshade was used when the
vehicle was parked, depending on its
type, the sunlight r eflected from the
surface of the sunshade may cause
the temperature of the front camera
to become exce ssively high.
If the front camera is cold, such after
the vehicle is parked in an extremely
cold environment, use the air condi-
tioning system to increase the tem-
perature around the front camera.
The area in front of the front camera
is obstructed, such as when the
hood is open or a sticker is attached
to the part of the windshield in front
of the front camera.
Close the hood, remove the sticker,
etc. to clear the obstruction.
SituationActions

2584-5. Using the driving support systems
HIGHLANDER HV_U
WA R N I N G
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation pressure is low.
●When tires of a size other than
specified are installed.
●Vehicle is driven in traffic lanes
other than that highways and
freeways.
●When your vehicle is towing a
trailer or during emergency tow-
ing.
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or gr ille. Also, do
not install a gr ille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following s ituations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.
●When the follow- up cruising dis-
play is displayed (P.262) and
the preceding vehicle changes
lanes. (Your vehicle may follow
the preceding vehicle and also
change lanes.)
●When the follow- up cruising dis-
play is displayed (
P.262) and
the preceding vehicle is sway-
ing. (Your vehicle may sway
accordingly and depart from the
lane.)
●When the follow- up cruising dis-
play is displayed (P.262) and
the preceding vehicle departs
from its lane. (Y our vehicle may
follow the preceding vehicle and
depart from the lane.)
●When the follow- up cruising dis-
play is displayed (
P.262) and
the preceding vehicle is being
driven extremely close to the
left/right lane line. (Your vehicle
may follow the preceding vehi-
cle and depart from the lane.)
●Vehicle is being driven around a
sharp curve.

2894-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
■The system can be operated
when
●The power switch is in ON.
●Intuitive parking assist function is
on.
●The vehicle speed is less than
about 6 mph (10 km/h).
●A shift lever other than P.
■If “Parking Assist Unavailable”
is displayed on the multi-infor-
mation display
●Water may be continuously flow-
ing over the sensor surface, such
as in a heavy rain. When the sys-
tem determines that it is normal,
the system will re turn to normal.
●Initialization may not have been
performed after a battery terminal
was disconnected and recon-
nected. Initialize the system.
(  P.289) If this message contin-
ues to be displayed even after ini-
tialization, have the vehicle
inspected by you r Toyota dealer.
■If “Parking Assist Unavailable
Clean Parking Assist Sensor” is
displayed on the multi-informa-
tion display
A sensor may be covered with ice,
snow, dirt, etc. Remove the ice,
snow, dirt, etc., from the sensor to
return the syste m to normal.
Also, due to ice forming on a sensor
at low temperatures, a warning
message may be displayed or the
sensor may not be able to detect an
object. Once the ice melts, the sys-
tem will return to normal.
■If a 12-volt battery terminal has
been disconnected and recon-
nected
The system needs to be initialized.
To initialize the system, drive the
vehicle straight ahead for 5 seconds
or more at a speed of approximately
22 mph (35 km/h) or more.
■Sensor detection information
●The following situations may occur
during use.
• The sensor's detec tion areas are
limited to the areas around the
vehicle front and rear bumpers.
• Depending on the shape of the object and other factors, the
detection distance may shorten, or
detection may be impossible.
• If an object is extremely close to a sensor, it may not be detected.
• There will be a short delay between object detection and dis-
play. Even at low speeds, there is
a possibility tha t the object will
come within the sensor’s detec-
tion areas before the display is
shown and the warning beep
sounds.
• It might be diffic ult to hear the
buzzer due to the volume of the
audio system or air flow noise of
the air conditioning system.
• It may be diffi cult to hear the
buzzer if buzzers for other sys-
tems are sounding.
■Conditions under which the
function may not function cor-
rectly
Certain vehicle conditions and the
surrounding environment may affect
the ability of a sensor to correctly
detect objects. Part icular instances
where this may occur are listed
below.
●There is dirt, snow or ice on a sen-
sor. (Cleaning the sensors will
resolve this problem.)
●A sensor is froz en. (Thawing the
area will resolve this problem.)
In especially cold weather, if a
sensor is frozen the sensor dis-
WA R N I N G
●When using steam to clean the
vehicle, do not direct steam too
c los e to th e se ns or s a s do ing so
may cause a sens or to malfunc-
tion.

3154-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
●When the distanc e between your
vehicle and metal objects, such as
a guardrail, wall, sign, or parked
vehicle, which may reflect electri-
cal waves toward the rear of the
vehicle, is short
●When there are spinning objects
near your vehicle such as the fan
of an air conditioning unit
●When water is splashed or
sprayed toward t he rear bumper,
such as from a sprinkler
■Situations in which the Parking
Support Brake function
(rear-crossing vehicles) may
not operate properly
In some situations, such as the fol-
lowing, the radar sensors may not
detect an object and this function
may not operate properly
●Stationary objects
●When a sensor or the area around
a sensor is extremely hot or cold
●If the rear bumper is covered with
ice, snow, dirt, etc.
●If a sensor has been painted or
covered with a sticker, etc.
●When it is raining heavily or water
strikes the vehicle
●If the vehicle is s ignificantly tilted
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additional trim strip,
etc.), bicycle carrier, or snow plow
●If the suspension has been modi-
fied or tires of a size other than
specified are installed
●If the front of the vehicle is raised or lowered due to the carried load
●If an electronic component, such
as a backlit license plate (espe-
cially fluorescent t
ype), fog lights,
fender pole or wireless antenna is
installed near a radar sensor
●If the orientation of a radar sensor
has been changed
●When multiple vehicles are
approaching with only a small gap
between each vehicle
●If a vehicle is approaching the rear
of your vehicle rapidly
●Situations in which the radar sen-
sor may not detect a vehicle
• When a vehicle approaches from
the right or left at the rear of the
vehicle while you are turning while
backing up
• When turning while backing up
• When backing out of a shallow angle parking spot
• When backing up on a slope with a sharp change in grade