
2
INTRODUCTION
INTRODUCTION .............................................................. 10
HOW TO USE THIS MANUAL ....................................... 11
Essential Information .................................................... 11
Symbols ........................................................................... 11
WARNINGS AND CAUTIONS ....................................... 12
VAN CONVERSIONS/CAMPERS ................................ 12
VEHICLE MODIFICATIONS/ALTERATIONS ........... 12
GETTING TO KNOW YOUR VEHICLE
KEYS ..................................................................................... 13
Key Fob ........................................................................... 13
To Lock The Doors ........................................................ 15
Sound Horn With Lock................................................. 15
Key Fob Battery Replacement...................................... 15
Programming Additional Key Fobs .......................... 16
General Information ...................................................... 16
IGNITION SWITCH .......................................................... 17
Ignition Key Removal ................................................. 17
Key-In-Ignition Reminder ........................................... 18
SENTRY KEY ..................................................................... 19
Replacement Keys ........................................................ 19
General Information ...................................................... 20
VEHICLE SECURITY ALARM — IF EQUIPPED .........21
To Arm The System .......................................................21
To Disarm The System ..................................................21
Rearming Of The System ..............................................21
Security System Manual Override ..............................21
DOORS .................................................................................22
Door Locks .....................................................................22
Sliding Side Door ...........................................................24
Child Lock System .........................................................27
Double Rear Swing Doors ............................................28
SEATS ................................................................................29
Manual Adjustment (Front Seats) ...............................30
Heated Seats — If Equipped ........................................32
Folding Rear Seat — If Equipped ................................33
HEAD RESTRAINTS .........................................................34
Front Adjustment...........................................................35
Rear Adjustment ............................................................35
Front Removal ................................................................36
Rear Removal .................................................................37
STEERING WHEEL ............................................................38
Tilt/Telescoping Steering Column ...........................38
MIRRORS ............................................................................38
Inside Day/Night Mirror — If Equipped ..................38
Outside Mirrors .............................................................39
Power Outside Mirrors — If Equipped .....................41
Vanity Mirror .................................................................42
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7
DEALER SERVICE ........................................................... 248
Engine Oil ................................................................... 248
Engine Oil Filter ......................................................... 250
Engine Air Cleaner Filter ......................................... 250
Air Conditioner Maintenance ................................. 251
Body Lubrication ....................................................... 252
Windshield Wiper Blades ......................................... 252
Exhaust System ........................................................... 253
Cooling System .......................................................... 255
Brake System ............................................................... 260
Power Steering Fluid................................................... 261
Automatic Transmission ........................................... 261
Upfitter Connectors — If Equipped.......................... 263
RAISING THE VEHICLE ............................................... 266
TIRES................................................................................... 266
Tire Safety Information ............................................ 266
Tires — General Information .................................... 276
Tire Types ..................................................................... 282
Spare Tires — If Equipped ....................................... 283
Wheel And Wheel Trim Care ................................. 285
Tire Chains (Traction Devices) ................................. 287
Tire Rotation Recommendations ............................... 287
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ...............................................288
Treadwear .....................................................................288
Traction Grades............................................................ 289
Temperature Grades ................................................... 289
STORING THE VEHICLE .............................................289
BODYWORK ......................................................................290
Protection From Atmospheric Agents ....................290
Body And Underbody Maintenance .........................290
Preserving The Bodywork .......................................... 291
INTERIORS .......................................................................292
Seats And Fabric Parts ................................................292
Plastic And Coated Parts ............................................292
Leather Parts.................................................................293
Glass Surfaces ..............................................................293
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8
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA ............................................... 294
Vehicle Identification Number .................................. 294
BRAKE SYSTEM................................................................ 295
WHEEL AND TIRE TORQUE SPECIFICATIONS ..... 295
Torque Specifications .................................................. 295
FUEL REQUIREMENTS ................................................ 297
2.4L Engine ................................................................... 297
Reformulated Gasoline ............................................ 297
Gasoline/Oxygenate Blends ..................................... 297
E-85 Usage In Non-Flex Fuel Vehicles ..................... 298
CNG And LP Fuel System Modifications ................ 298
MMT In Gasoline......................................................... 298
Materials Added To Fuel............................................ 299
Fuel System Cautions.................................................. 299
Carbon Monoxide Warnings .................................... 300
FLUID CAPACITIES ..................................................... 301
FLUIDS AND LUBRICANTS .......................................... 302
Engine ......................................................................... 302
Chassis ....................................................................... 304
MULTIMEDIA
UCONNECT SYSTEMS ................................................... 305
CYBERSECURITY ............................................................305
UCONNECT SETTINGS .................................................306
Uconnect 3/3 NAV Settings.......................................307
STEERING WHEEL AUDIO CONTROLS —
IF EQUIPPED .................................................................... 317
Radio Operation........................................................... 317
Media Mode..................................................................317
IPOD®/USB/MP3 CONTROL — IF EQUIPPED ...... 318
RAM TELEMATICS - IF EQUIPPED..............................318
Ram Telematics General Information .......................319
RADIO OPERATION AND MOBILE PHONES .........320
Regulatory And Safety Information .........................320
UCONNECT VOICE RECOGNITION ..........................322
Introducing Uconnect .................................................322
Get Started .................................................................... 322
Basic Voice Commands...............................................323
Radio..............................................................................324
Media ............................................................................. 325
Phone ............................................................................. 326
Voice Text Reply ..........................................................327
General Information ....................................................327
Additional Information...............................................328
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38 GETTING TO KNOW YOUR VEHICLE
STEERING WHEEL
Tilt/Telescoping Steering Column
This feature allows you to tilt the steering column upward or
downward. It also allows you to lengthen or shorten the
steering column. The tilt/telescoping control handle is
located on the steering column, below the turn signal lever.Tilt/Telescoping Control Handle To unlock the steering column, push the control lever down
-
ward. To tilt the steering column, move the steering wheel
upward or downward as desired. To lengthen or shorten the
steering column, pull the steering wheel outward or push it
inward as desired. To lock the steering column in position,
pull the control lever up until fully engaged.
MIRRORS
Inside Day/Night Mirror — If Equipped
A single ball joint mirror is provided in the vehicle. It is a
twist on mirror that has a fixed position at the windshield.
The mirror head can be adjusted up, down, left, and right for
various drivers. The mirror should be adjusted to center on
the view through the rear window.
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or driving
with the steering column unlocked, could cause the
driver to lose control of the vehicle. Failure to follow this
warning may result in serious injury or death.
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44 GETTING TO KNOW YOUR VEHICLE
High Beams
With the low beams activated, pull the multifunction lever
towards the steering wheel to turn on the high beams. A high
beam symbol will illuminate in the cluster to indicate the
high beams are on. Pull the multifunction lever a second time
to switch the headlights back to low beam.
NOTE:
If the vehicle’s ignition is turned off, both high and low beam
headlights will also turn off.
Flash-To-Pass
You can signal another vehicle with your headlights by
partially pulling the multifunction lever toward the steering
wheel. This will cause the high beam headlights to turn on
until the lever is released.
Parking Lights
These lights can only be turned on with ignition key in the
STOP (OFF/LOCK) position or removed, by moving the end
of the multifunction lever to O (Off) position and then to the
headlight position.
The warning light telltale in the instrument panel comes on.
The lights stay on until the next ignition cycle is performed.
Follow Me Home/Headlight Delay
When this feature is selected, the driver can choose to have
the headlights remain on for a preset period of time after the
engine is turned off.
Activation
Remove the key or turn the ignition to the STOP (OFF/
LOCK) position, and pull the multifunction lever toward the
steering wheel within two minutes. Each time the lever is
pulled, the activation of the lights will be extended by 30
seconds. The activation of the lights can be extended to a
maximum of 210 seconds.
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GETTING TO KNOW YOUR VEHICLE 45
Deactivation
Pull the multifunction lever toward the steering wheel and
hold it for more than two seconds.
Fog Lights — If Equipped
The fog light switch is located on the center stack of the
instrument panel, just below the climate controls.Push the switch once to turn the fog lights on.
Push the switch a second time to turn the fog
lights off.
NOTE:
If the vehicle’s ignition is turned off, the fog lights will also
turn off.
Turn Signals
Move the multifunction lever up or down and the arrows on
each side of the instrument cluster flash to show proper oper -
ation of the front and rear turn signal lights.
NOTE:
If either light remains on and does not flash, or there is a very
fast flash rate, check for a defective outside light bulb. If an
indicator fails to light when the lever is moved, it would
suggest that the indicator bulb is defective.
Lane Change Assist
Tap the lever up or down once, without moving beyond the
detent, and the turn signal (right or left) will flash five times
then automatically turn off.
2
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52 GETTING TO KNOW YOUR VEHICLE
Windshield Washers
Pull the windshield wiper/washer lever toward the steering
wheel to activate the washers. The wipers will activate auto-
matically for three cycles after the lever is released. Manual High Speed/Mist
Push the lever upward from the off position. The wipers will
operate at high speed to clear off road mist or spray from a
passing vehicle. This operation will continue until the lever
is released. When the lever is released, the wipers will return
to the off position and automatically shut off.
Rear Wiper Operation — If Equipped
Rear Windshield Wiper Operation
Rotate the windshield wiper lever center ring upwards to
operate the rear window wiper as follows:
• In intermittent mode when the front window wiper is not
operating
• In synchronous mode (at half the speed of the front window wiper) when the front window wiper is operating
• In continuous mode while vehicle is in REVERSE
With the windshield wipers on, and REVERSE gear engaged,
rear window wiping will be continuous in the same way.
CAUTION!
• Turn the windshield wipers off when driving through an automatic car wash. Damage to the windshield
wipers may result if the wiper control is left in any
position other than off.
• In cold weather, always turn off the wiper switch and allow the wipers to return to the park position before
turning off the engine. If the wiper switch is left on and
the wipers freeze to the windshield, damage to the
wiper motor may occur when the vehicle is restarted.
• Always remove any buildup of snow that prevents the windshield wiper blades from returning to the off posi -
tion. If the windshield wiper control is turned off and
the blades cannot return to the off position, damage to
the wiper motor may occur.
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78 GETTING TO KNOW YOUR INSTRUMENT PANEL
The menu items described below are an example of what can
be found in the vehicle's menu:
• Dimmer
• Speed Beep
• Trip A / B (options are selectable through the steeringwheel stalk)
• Buzzer Volume
The system allows the driver to select information by
pushing the following buttons mounted on the instrument
panel to the right of the steering column: Instrument Cluster Display Control Buttons
• MENU Button
Push and release the MENU button for a time longer than
one second to access/select the information screens or
submenu screens of a main menu item. Push and hold the
MENU button for two seconds to reset displayed/selected
features that can be reset.
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