2020 Ram ProMaster City service

GETTING TO KNOW YOUR VEHICLE 19
SENTRY KEY
The Sentry Key Immobilizer system prevents unauthorized
vehicle operation by disabling the engine. The system does
not need to be armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an embedded elec-
tronic chip (transponder) to prevent unauthorized vehicle
operation. Therefore, only keys that are programmed to the
vehicle can be used to start and operate the vehicle.
NOTE:
A key which has not been programmed is also considered an
invalid key, even if it is cut to fit the ignition switch lock
cylinder for that vehicle.
If the vehicle security light is on after the key is placed in the
MAR (ACC/ON/RUN) position, it indicates that there is a
problem with the electronics. All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
Only keys that have been programmed to the vehicle elec
-
tronics can be used to start the vehicle. Once a Sentry Key has
been programmed to a vehicle, it cannot be programmed to
any other vehicle.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
The Vehicle Identification Number (VIN) is required for
authorized dealer replacement of keys. Duplication of keys
may be performed at an authorized dealer. CAUTION!
• Always remove the Sentry Key from the vehicle and lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compatible with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
2
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 19

58 GETTING TO KNOW YOUR VEHICLE
Winter Operation
To ensure the best possible heater and defroster perfor-
mance, make sure the engine cooling system is functioning
properly and the proper amount, type, and concentration of
coolant is used. Refer to “Fluids And Lubricants” in “Tech -
nical Specifications” for proper coolant selection. Use of the
air recirculation mode during Winter months is not recom -
mended because it may cause window fogging.
Vacation/Storage
Any time you store your vehicle or keep it out of service (i.e.,
vacation) for two weeks or more, run the air conditioning
system at idle for about five minutes in fresh air with the
blower setting on high. This will ensure adequate system
lubrication to minimize the possibility of compressor
damage when the system is started again. Window Fogging

Vehicle windows tend to fog on the inside of the glass in mild,
rainy and/or humid weather. Windows may frost on the inside
of the glass in very cold weather. To clear the windows, select
Defrost or Mix mode and increase the front blower speed. Do
not use the Recirculation mode without Air Conditioning (A/C)
for long periods, as fogging may occur.

CAUTION!
Failure to follow these cautions can cause damage to the
heating elements:
• Use care when washing the inside of the rear window. Do not use abrasive window cleaners on the interior
surface of the window. Use a soft cloth and a mild
washing solution, wiping parallel to the heating
elements. Labels can be peeled off after soaking with
warm water.
• Do not use scrapers, sharp instruments, or abrasive window cleaners on the interior surface of the window.
• Keep all objects a safe distance from the window.
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 58

GETTING TO KNOW YOUR VEHICLE 59
Outside Air Intake
Make sure the air intake, located directly in front of the wind-
shield, is free of obstructions such as leaves. Leaves collected
in the air intake may reduce airflow, can cause odor, and if
they enter the plenum they could plug the water drains. In
Winter months make sure the air intake is clear of ice, slush
and snow.
Cabin Air Filter
The Climate Control system filters out dust and pollen from
the air. Contact an authorized dealer to service your cabin air
filter, and to have it replaced when needed. Operating Tips Chart
WEATHER CONTROL SETTINGS
Hot Weather And Vehicle Interior Is Very Hot Set the mode control to ,
on, and blower on high.
Roll down the windows for
a minute to flush out the hot air. Adjust the controls as
needed to achieve comfort.
Warm Weather Turn on and set the
mode control to the position.
Cool Sunny Operate in position.
Cool & Humid Conditions Set the mode control to
position and turn on to keep windows clear.
Cold Weather Set the mode control to the
position. If windshield
fogging starts to occur,
move the control to the position.
2
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 59

76 GETTING TO KNOW YOUR INSTRUMENT PANEL
Instrument Cluster Descriptions
1. Speedometer• Indicates vehicle speed.
2. Fuel Gauge
• The pointer shows the level of fuel in the fuel tankwhen the ignition switch is in the ON/RUN position.
• The fuel pump arrow symbol points to the side of the vehicle where the fuel door is located.
3. Temperature Gauge

• The temperature gauge shows engine coolant tempera-ture. Any reading within the normal range indicates that
the engine cooling system is operating satisfactorily.

• The pointer will likely indicate a higher temperature when driving in hot weather or up mountain grades. It
should not be allowed to exceed the upper limits of the
normal operating range.
WARNING!
A hot engine cooling system is dangerous. You or others
could be badly burned by steam or boiling coolant. You
may want to call an authorized dealer for service if your
vehicle overheats. If you decide to look under the hood
yourself, refer to “Cooling System Pressure Cap” in
“Servicing And Maintenance” and follow the warnings
under the Cooling System Pressure Cap paragraph.
CAUTION!
Driving with a hot engine cooling system could damage
your vehicle. If the temperature gauge reads “H,” pull
over and stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops back into
the normal range. If the pointer remains on the “H,” turn
the engine off immediately and call an authorized dealer
for service.
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 76

84 GETTING TO KNOW YOUR INSTRUMENT PANEL
NOTE:
The range depends on several factors: driving style, type of
route (freeway, residential, mountain roads, etc.), conditions
of use of the vehicle (load, tire pressure, etc.). Trip planning
must take into account the above notes.
Travel Distance
This value shows the distance covered since the last reset.
Average Fuel Consumption
This value shows the approximate average consumption
since the last reset.
Current Fuel Consumption
This indicates the fuel consumption. The value is constantly
updated. The message “----” will appear on the display if the
vehicle is parked with the engine running.
Average Speed
This value shows the vehicle's average speed as a function of
the overall time elapsed since the last reset.
Travel Time
This value shows the time elapsed since the last reset.WARNING LIGHTS AND MESSAGES

The warning/indicator lights will illuminate in the instrument
panel together with a dedicated message and/or acoustic signal
when applicable. These indications are indicative and precau-
tionary and as such must not be considered as exhaustive and/
or alternative to the information contained in the Owner’s
Manual, which you are advised to read carefully in all cases.
Always refer to the information in this chapter in the event of a
failure indication. All active telltales will display first if appli -
cable. The system check menu may appear different based upon
equipment options and current vehicle status. Some telltales are
optional and may not appear.

Red Warning Lights
Air Bag Warning Light

This light will turn on for four to eight seconds as a bulb
check when the ignition is placed in the ON/RUN or
MAR/ON/RUN position. If the light is either not on
during startup, stays on, or turns on while driving, have the
system inspected at an authorized dealer as soon as possible.
This light will illuminate with a single chime when a fault with
the Air Bag Warning Light has been detected, it will stay on until
the fault is cleared. If the light comes on intermittently or
remains on while driving, have an authorized dealer service the
vehicle immediately.

2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 84

GETTING TO KNOW YOUR INSTRUMENT PANEL 85
Brake Warning Light This warning light monitors various brake func -
tions, including brake fluid level and parking brake
application. If the brake light turns on it may indi -
cate that the parking brake is applied, that the brake fluid
level is low, or that there is a problem with the anti-lock
brake system reservoir.
If the light remains on when the parking brake has been
disengaged, and the fluid level is at the full mark on the
master cylinder reservoir, it indicates a possible brake
hydraulic system malfunction or that a problem with the
Brake Booster has been detected by the Anti-Lock Brake
System (ABS) / Electronic Stability Control (ESC) system. In
this case, the light will remain on until the condition has been
corrected. If the problem is related to the brake booster, the
ABS pump will run when applying the brake, and a brake
pedal pulsation may be felt during each stop.
The dual brake system provides a reserve braking capacity in
the event of a failure to a portion of the hydraulic system. A
leak in either half of the dual brake system is indicated by the
Brake Warning Light, which will turn on when the brake
fluid level in the master cylinder has dropped below a spec -
ified level.
The light will remain on until the cause is corrected. NOTE:
The light may flash momentarily during sharp cornering
maneuvers, which change fluid level conditions. The vehicle
should have service performed, and the brake fluid level
checked.
If brake failure is indicated, immediate repair is necessary.
Vehicles equipped with the Anti-Lock Brake System (ABS)
are also equipped with Electronic Brake Force Distribution
(EBD). In the event of an EBD failure, the Brake Warning
Light will turn on along with the ABS Light. Immediate
repair to the ABS system is required.
WARNING!
Driving a vehicle with the red brake light on is
dangerous. Part of the brake system may have failed. It
will take longer to stop the vehicle. You could have a
collision. Have the vehicle checked immediately.
3
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 85

86 GETTING TO KNOW YOUR INSTRUMENT PANEL

Operation of the Brake Warning Light can be checked by turning
the ignition switch from the OFF position to the ON/RUN posi-
tion. The light should illuminate for approximately two seconds.
The light should then turn off unless the parking brake is applied
or a brake fault is detected. If the light does not illuminate, have
the light inspected by an authorized dealer.

The light also will turn on when the parking brake is applied
with the ignition switch in the ON/RUN position.
NOTE:
This light shows only that the parking brake is applied. It
does not show the degree of brake application.
Battery Charge Warning Light
This warning light will illuminate when the battery
is not charging properly. If it stays on while the
engine is running, there may be a malfunction with
the charging system. Contact an authorized dealer as soon as
possible.
This indicates a possible problem with the electrical system
or a related component. Door Open Warning Light
This indicator will illuminate when one or more
door(s) are not fully closed.
NOTE:
If the vehicle is moving and a door is opened, there will also
be a single chime.
Electronic Throttle Control (ETC) Warning Light This warning light will illuminate to inform of a
problem with the Electronic Throttle Control (ETC)
system. If a problem is detected while the vehicle is
running, the light will either stay on or flash depending on
the nature of the problem. Cycle the ignition when the
vehicle is safely and completely stopped and the transmis -
sion is placed in the PARK (P) position. The light should turn
off. If the light remains on with the vehicle running, your
vehicle will usually be drivable; however, see an authorized
dealer for service as soon as possible.
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 86

GETTING TO KNOW YOUR INSTRUMENT PANEL 87
If the light continues to flash when the vehicle is running,
immediate service is required and you may experience
reduced performance, an elevated/rough idle, or engine
stall and your vehicle may require towing. The light will
come on when the ignition is placed in the ON/RUN or
MAR/ON/RUN position and remain on briefly as a bulb
check. If the light does not come on during starting, have the
system checked by an authorized dealer.
Engine Coolant Temperature Warning Light This warning light warns of an overheated engine
condition. If the engine coolant temperature is too
high, this indicator will illuminate and a single
chime will sound. If the temperature reaches the upper limit,
a continuous chime will sound for four minutes or until the
engine is able to cool, whichever comes first.
If the light turns on while driving, safely pull over and stop
the vehicle. If the A/C system is on, turn it off. Also, shift the
transmission into NEUTRAL (N) and idle the vehicle. If the
temperature reading does not return to normal, turn the
engine off immediately and call for service.
Refer to “If Your Engine Overheats” in “In Case Of Emer -
gency” for further information. Oil Pressure Warning Light
This warning light will illuminate to indicate low
engine oil pressure. If the light turns on while
driving, stop the vehicle, shut off the engine as soon
as possible, and contact an authorized dealer. A chime will
sound when this light turns on.
Do not operate the vehicle until the cause is corrected. This
light does not indicate how much oil is in the engine. The
engine oil level must be checked under the hood.
Transmission Temperature Warning Light — If Equipped
This warning light will illuminate to warn of a high
transmission fluid temperature. This may occur with
strenuous usage such as trailer towing. If this light
turns on, stop the vehicle and run the engine at idle or
slightly faster, with the transmission in PARK (P) or
NEUTRAL (N), until the light turns off. Once the light turns
off, you may continue to drive normally.
WARNING!
If you continue operating the vehicle when the
Transmission Temperature Warning Light is illuminated
you could cause the fluid to boil over, come in contact
with hot engine or exhaust components and cause a fire.
3
2020_RAM_PROMASTER_CITY_OM_USA=GUID-7B6A7FCA-79B0-423F-95C5-ED2A949C3D13=1=en=.book Page 87