2020 MERCEDES-BENZ SPRINTER roof

Menus and submenus ..............................
172Mercede
sPRO ....................................... 176
Information aboutM ercedes PRO
(Mercedes me) ......................................... 176
Information aboutM ercedes PROcon‐
nect (Mercedes me connect) ................... 176
Making acall via theo verhead control
panel ........................................................ 176
Information on theb reakdown assis‐
ta nce cal lvia theo verhead control
panel ........................................................ 17 7
Givin gpermission ford atat ransfer .......... 17 7
Tr ans ferred dat aduring aservice call ...... 17 7 Tr
anspo rting .......................................... 17 8
No tesonl oading guidelines .................... 178
Load distribution ..................................... 17 9
Secu ring load s......................................... 17 9
Car rier sy stems ........................................1 81
Using thei nterior roof car rier sy stem ...... 182
Placing aload on thew heel ar ch............. 184 Maintenanc
eand care .......................... 18 5
ASS YSTP LUSs ervice inter vald ispla y..... 185
Engine compartment ............................... 185
Cleaning and car e................................... .193 Breakdown assistance
.........................19 9
Emergency ............................................... 19 9
Emergency Call Sy stem ........................... 19 9
Fla ttire. .................................................. .201
Batter y..................................................... 201
To wing or tow- startin g............................. 207
El ec trica lfus es ......................................... 211
Ve hicle tool kit ......................................... 212
Hyd raulic jac k......................................... .213 Wheel
sand tires ................................... 215
Information on noise or unusual driving
ch aracteristic s......................................... 215
No tesonr egular lyinspecting wheels
and tires .................................................. .215
Information on driving wit hsummer
tires .........................................................2 15
Information on M+S tires .........................2 16
No tesons nowc hains .............................. 216
Ti re pressur e........................................... .217
Loading thev ehicle ..................................2 24
Ti re labeling ............................................ .226 Informatio
nondefinitions (tires and
loading) ................................................... 230
Changing awheel ................................... .231
Spa rewheel ............................................ 239 Te
ch nical data ....................................... 244
Information on tech nica ldata. ................. 24 4
On-boar delectronics ...............................2 44
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 45
Operating fluids and capacities .............. .247
Ve hicle dat a............................................ 255
Tr ailer hit ch............................................. 256
Lashing points and car rier sy stems ......... 260 Displa
ymessages and warning and
indicator lamps ..................................... 262
Displa ymessages .................................... 262
Indicator and warning lamps .................. .282 Index
...................................................... 293 Contents
3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damag eduetooperating conditions and
personal driving style The pollutant emission of
thev ehicle is
directl yrelated tothev ehicle's operation.
Operat eyour vehicle in an environmentally
re sponsible manner tohelp pr otect thee nvi‐
ro nment. Please obser vethef ollowing recom‐
mendations on ope rating conditions and per‐
sona ldriving style.
Operating conditions: #
Mak esuret hat thet irep ressures are
alw aysc orrect. #
Do no ttranspor tany unnecessa ry
we ight (e.g. aroof rack whic hisnol on‐
ge rrequired). #
Obser vethes ervice inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmen talp rotection. #
Alwaysh ave maintenance workcar ried
out at aqualified specialis tworks hop.
Pe rsonal driving style: #
Do no tdepress thea ccelera torp edal
when startin gthe engine. #
Do no twarmupt he engine while sta‐
tionar y. #
Driv ecarefully and maintai nasufficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shif tgear sing ood tim eand use each
ge ar onl yupto 00C3of its maximum
engine speed. #
Switc hoffthee ngine when in stationary
traf ficf or ap rolonged time. #
Driv einaf uel-efficient manne r.Pay
attention totheE CO displa yfor afuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-us ea nd recycle sub stan‐
ces ins tead of immediatel ydisposin gofthem.
The releva nt environmental guideline sand regula‐
tions ser vetoprotect thee nvironmen tand
should be follo we dc arefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damag ecaused bynotu sing recycled
re conditione dcomponents Mercedes-Benz
AGoffers recycled recondi‐
tione dcomponents and pa rtsw itht he same
qu ality as ne wparts .The same entitlement
from theL imited Warrant yisv alid as forn ew
parts. #
Recycled reconditione dcomponents
and pa rtsf romM ercedes-Benz AG. *
NO
TEThe ef fectivenes softherestra int
sy stems can be impaired byinstalling
accessor yparts, per form ing repair sor
we lding operations Airbags, Emer
gency Tensioning Device sas
we ll as control unit sand sensor sfor the
re stra int sy stems can be ins talled in thef ol‐
lowing areas of thev ehicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do no tins tall an yaccessories suc has
audio sy stems in these areas. #
Do no tperform repair sorw elding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialis tworks hop. If
yo uu se parts ,tires, wheel sorsafet y-re leva nt
accesso ries whic hhaven otbeen appr ovedby
Mercedes-Benz,t he operating safetyoft hevehi‐
cle ma ybejeopardized. Saf ety-re leva nt sy stems,
e.g. theb rake system, ma ymalfunction. Onl yuse
Mercedes-Benz Genuine Partsorp arts of equal
qu ality .Use onl ytires, wheels and accesso ries
th at ar eappr ove dfor your vehicle model.
Mercedes-Benzt estsgenuine pa rts, con version
parts and accessor yparts that ha vebeen
appr ovedfor your vehicle model forr eliability,
saf etya nd suitabilit y.Despit eongoing ma rket 20
General no tes

At
tachin gthe child restra int sy stem with
LA TC H-type (ISOFIX) tother ear seat Installing
aLATCH -type (ISOFIX) child
re stra int sy stem on ther ear seat &
WARNING Risk of inju ryor deat hifthe
permissible gross mass of thec hild and
ch ild restra int sy stem is exceeded
Fo rL ATCH -type (ISOFIX )child restra int sys‐
te ms in whic hthe child is secured using the
integ rateds eat belt in thec hild restra int sys‐
te m, thep ermissible gross mass of thec hild
and child restra int sy stem is 73lb (33 kg).
If th ec hild and thec hild restra int sy stem
to ge ther we igh mor ethan 73lb (33 kg),the
LA TC H-type (ISOFIX )child restra int sy stem
wit hintegrated seat belt does no toffer suf fi‐
cient pr otection .Anexcessiv eload ma ybe
placed on theL ATCH -type (ISOFIX )child seat
attachments and thec hild ma ynotbe
re stra ined in thee vent of an accident, for
ex ample. #
Ifth ec hild and thec hild restra int sys‐
te mt ogether weigh mor ethan 73lb
(33 kg), use onl yaLATCH -type (ISOFIX)
ch ild restra int sy stem that secures the
ch ild wit hthe vehicle seat belt. #
Also secur ethe child restra int sy stem
wit hthe TopT ether belt, if available. Alw
aysc ompl ywitht he information about the
mass of thec hild restra int sy stem:
R Inthem anufacturer's ins tallation and operat‐
ing instructions fort he child restra int sy stem
used
R Onalabel on thec hild restra int sy stem, if
av ailable
Chec kregularly that thep ermissible gross mass
of thec hild plus thec hild restra int sy stem is not
exc eeded.
When ins talling achild restra int sy stem, obser ve
th ef ollowing:
0073 Alw
ayso bser vethec orrect use and sui tabil‐
ity of thes eats fora ttaching achild restra int
sy stem.
0073 Alw
aysc ompl ywitht he manufacturer's
ins tallation and operatin ginstructions fort he
ch ild restra int sy stem used. 0073
Mak
esuret hat thec hild's feet do no ttouch
th ef ront seat. If necessar y,mo vethef ront
seat slightl yforwa rds.
® When ins talling aLATCH -type (ISOFIX )child
re stra int sy stem, also obser vethef ollowing:
0073 When using
acategor y0/0+ bab ycar
seat and acategor yIrearward-facing
ch ild restra int sy stem on arear sea t:the
re ar seat mus tbeinstalled in thed irection of
tra vel.Ad jus tthe rear seat and/or front seat
so that thef ront seat does no ttouc hthe
ch ild restra int sy stem.
0073 When using
acategor yIforwa rd-facing
ch ild restra int sy stem: theb ackres tofthe
ch ild restra int sy stem must, as farasp ossi‐
ble, lie flat agains tthe backres tofthevehi‐
cle seat.
0073 Fo
rc ertain child restra int sy stems of weight
categor yIIorIII,ther em aybe limitations for
th em aximum size setting, e.g. due topossi‐
ble con tact wi th theroof.
0073 The
child restra int sy stem mus tnotbe trap‐
ped between ther oof and thes eat and/or
twis tedw hen ins talled.
0073 The
child restra int sy stem mus tnotbe put
under stra in by theh ead restra ints. Adjust
th eh ead restra int sasa ppropriate. 1
LATC H-type (ISOFIX )mounting brac kets
Befor eevery journe y,mak esuret hat theL ATCH-
type (ISOFIX )child restra int sy stem is engaged
cor rectl yinb othm ounting brac kets in thev ehi‐
cle. Occupant saf
ety41

0073
The backres
toftheforw ards- facing child
re stra int sy stem must, as farasp ossible,
re st on theb ackres toftherear seat.
0073 Fo
rc ertain child restra int sy stems of weight
categor yIIorIIIth er em aybe limitations for
th em aximum size setting, e.g. due topossi‐
ble con tact wi th theroof.
0073 The
child restra int sy stem mus tnotbe ten‐
sioned between ther oof and thes eat cush‐
ion and/or be ins talled facing thew rong
direction .Wher epossible, adjus tthe seat
cushion inclination accordingly.
0073 The
child restra int sy stem mus tnotbe put
under stra in by theh ead restra int .A dju stthe
head restra int sasa ppropriate.
0073 Mak
esuret hat thec hild's feet do no ttouch
th ef ront seat. If necessar y,mo vethef ront
seat slightl yforwa rds.
The seat belt sonthefollowing seats ar eequip‐
ped wit haspecial seatbelt retractor:
R Co-driver seat
R Rear seats
When enabled, thes pecial seatbelt retractor
ensures that thes eat belts on thec o-driver seat
and ther ear seats do no tslac keno nce thec hild
re stra int sy stem is secured. (/ page40). #
Installth ec hild restra int sy stem.
The base of thec hild restra int sy stem must
lie fully on thes eat cushion of ther ear seat. #
Alwaysm akes uret hat thes houlder belt strap
is cor rectl yr outed from thes eat belt outle tof
th ev ehicle tothes houlder belt guide on the
ch ild restra int sy stem.
The shoulder belt stra pm ustber outed for‐
wa rdsa nd down wardsf romt he seat belt out‐
let.
Note sonr earward-facin gchild restra int sys‐
te ms
The co-d rive rfront airbag canno tbedisabled.
Alw aysi ns tallar ear ward-facing child restra int
sy stem on asuitable rear seat ,but ne veront he
co-d rive rs eat. Obser vethem anufacturer's ins tal‐
lation and operatin ginstructions fort he child
re stra int sy stem used.
Note sonac hildrestra int sy stem on thec o-
driver seat
Ac cident statistic sshowt hat children secured on
th er ear seats ar esafer than children secured on
th ef ront seats. Forthis reason ,Mercedes-Benz stro
ngly advises that youi nstallac hild restra int
sy stem on arear seat.
Securing thec hild restra int sy stem wit hthe
seat belt on thec o-d rive rs eat
Whe ninstalling abelt-secured child restra int sys‐
te mont he co-driver seat, alw ayso bser vethef ol‐
lowing:
0073 Obser
vethem anufacturer's ins tallation and
operatin ginstructions fort he child restra int
sy stem used.
0073 The backres
tofaforwa rd-facin gchild
re stra int sy stem must, as farasp ossible, lie
fl at agains tthe backres tofthe co-driver
seat.
0073 Fo
rc ertain child restra int sy stems of weight
categor yIIorIIIth er em aybe limitations for
th em aximum size setting, e.g. due topossi‐
ble con tact wi th theroof.
0073 The
child restra int sy stem mus tnotbe ten‐
sioned between ther oof and thes eat cush‐
ion and/or be ins talled facing thew rong
direction.
0073 The
child restra int sy stem mus tnotbe put
under stra in by theh ead restra int .A dju stthe
head restra int sasa ppropriate.
0073 Ne
verp lace objects under or behind the
ch ild restra int sy stem, e.g. cushions.
The seat belt on thec o-driver side is equipped
wit has pecial seatbelt retractor.
Whe nenabled ,the special seatbelt retractor
ensures that thes eat belt does no tslac keno nce
th ec hild restra int sy stem is secured
(/ page40). #
Setthe co-driver seat as farb ackasp ossible
and mo vethes eat int othe highes tposition
possible. #
Fullyr etra ct thes eat cushion dep thadjust‐
ment. #
Setthe seat cushion angle in suc hawaythat
th ef ront edg eofthe seat cushion is in the
highes tposition and ther ear edg eofthe seat
cushion is in thel owest position. #
Setthe seat backres ttothe mos tvertical
position possible. #
Installth ec hild restra int sy stem.
The base of thec hild restra int sy stem must
lie fully on thec o-driver seat cushion. #
Alwaysm akes uret hat thes houlder belt strap
is cor rectl yr outed from thes eat belt outle tof Occupant saf
ety43

Ad
justin gthe rear-compartment climat econ‐
trol Re
quirements:
R The climat econtrol sy stem has been
switched on (/ page101).
Se ttin gthe temp eratur eand airflo wwith
dual-zone and 3-zone automatic clima tecon‐
trol: #
Press the button.
The indicator lam ponthe button and
the symbol on
thec limat econt rols ys‐
te md ispla ywillf lash.
The displa ywill swit chtothet emperatur eand
th eb lowe ront herear menu. #
Use ther ockers witches 0082and0097 to
se tthe requ iredtemp eratur eand air flow on
th er ear-compartment menu.
% If
th er ea resignificant dif fere nces between
th et emperatur esettings of thef ront and rear
sy stems, these cann otbe regulated accu‐
ra tely.
% If
th er ear-compartment climat econtrol has
been swit ched off, youc an swit chit on auto‐
matically bypressing the0 button.
Dependin gonthevehicle equipment, climate
contro lwill switc hontheroof-mounted air condi‐
tionin gsystemorr ear-compartment heating as
re qu ired:
R Ve
hicles with aroof-mounted air condi‐
tioning sy stem: ther ear compartment can
onl ybec ooled.
R Ve
hicles with rear-compartment heating:
th er ear compartment can onl ybeheated.
Swit ching of frear-co mpartment climat econ‐
trol via dual-zone and 3-zone automatic cli‐
mat econtrol: #
Press the button.
#
Ifth ei ndicator lam ponthe button and
the symbol on
thec limat econt rols ys‐ te
md ispla yflash, se tthe air flow to0ont he
re ar-compartment menu.
% Indicator lam
pon:rear-compartment climate
control has been swit ched on.
Indicator lam poff:r ear-compartment climate
control has been switched off.
Indicator lam pflashes: thes etting mode of
th er ear-compartment climat econtrol is
active. Swit
ching theA /C function on and off Re
quirements:
R The climat econtrol sy stem has been
switched on (/ page101).
Th eA /C functio ncontrol sthe climat eand dries
th ea ir inside thev ehicle. #
Press the005A button.
% Switc
hofftheA /C function onl ybrief ly.O th‐
erwise, thew indo wscould fogupf aster.
% Condensation ma
yleak from theu nderside of
th ev ehicle in cooling mode. This is no tasign
of ad efect. Au
tomaticall yregulating climat econtrol Re
quirements:
R The climat econtrol sy stem has been
switched on (/ page101).
Swi tchin gona utomati cclimat econtrol
In au tomatic mode, thet emperature, air flow and
air distribution ar eregulated and kept cons tant. #
Press the0058 button.
The displa ywill sho wthe temp erature. The
air flow and air distribution will disappear from
th ed ispla y.
If th er ear-compartment climat econtrol has
been swit ched on, thes etting will be car ried
ove rfor ther ear compartment.
Switching of fautomatic climat econtrol #
Use the0097 rocker switc htochangethe air‐
fl ow setting and air distribution
(/ page103) .
The other settingr emainsunaf fected bythe
ch ange. 102
Climat econtrol

Problems with ho
twater auxiliar yheating Problem
Possible causes/consequences and 0050 0050Solutions
FA IL00A3 Signal transmission between transmitter and
vehicle is malfunctioning. #
Chang eyour posi tion in relation tothev ehicle, moving closer if nec‐
essar y.
FA IL The
star terb atter yisn otsuf ficiently charge d. #
Charg ethe star terb atter y.
The fuel tank is no tfilled up tother eser veleve l. #
Refuel at then eares tgas station.
FA IL0099 Au
xilia ryheating is malfunctioning. #
Have thea uxiliar yheating checkedataq ualified specialis twork‐
shop. Operating cargo compartment
ventilation If
yo ur vehicle is equipped wit haroofventilator,
yo uc an admit fresh air tothec argo compart‐
ment ,orextract ai rfromitasw ell. #
Switc hont he ignition. #
Toswitc hona ndextract: press switch 1
at thet op.
The roof ventilator remo vesu sed air from the
cargo compa rtment. #
Toswitc hona nd admit fresh air: press
switch 2attheb ottom.
The roof ventilator feeds fresh air int othe
carg ocompa rtment. #
Toswitc hoff:setthe switc htothe center
position. 108
Climat econtrol

Note
sonl oading guidelines &
DANG ER Risk of poisonin gfrome xhau st
ga ses
Combustion engines emit poisonous exhaust
ga ses, suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if the
re ar-en ddoor is open when thee ngine is run‐
ning ,especially if thev ehicle is in motion. #
Alwayss witc hoffthee ngine before
opening ther ear-end door. #
Neverd rive wit hthe rear-en ddoor
open. &
WARNING Risk of inju ryfrom unsecu red
object sinthevehicle
When objects ar eunsecured or inadequately
secured, they can slip, tip overorbet hrown
about, striking vehicle occupants.
This also appliest o:
R Luggag eorl oads
R Seats whic hhave been remo veda nd are
being transpor tedint hevehicle in an
ex ceptiona lcase
The reisar isk of injur y,particular lyin the
eve nt of braking maneuver sorabrupt
ch anges in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about. #
Befor etrave ling, secur eobjects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When aseat is remo ved, keep it prefera‐
bly outside thev ehicle. &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phon ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. &
WARNING Risk of bu rnsf romt hetailpipe
and tailpipe trims
The exhaus ttailpipe and tailpipe trims can
becom everyh ot.Ify ou come int ocontact
wi th th ese parts of thev ehicle, youc ould
bur nyourself. #
Alwaysbep articularly careful around
th et ailpipe and thet ailpipe trims and
supervise children especially close lyin
th is area. #
Allowvehicle parts tocool down before
to uchin gthem. If
yo ua reusin gar oofrack ,p lease no tethem axi‐
mum roof load and them aximum load capacity of
th er oof rack ( /pag e260).
Camera-based driving sy stems and thes ensor
functions of thei nside rearvie wmirro rm aybe
impaire difyou ar etransportin gaload on the
ro of and it pr otru des mor ethan 16in (40 cm)
ov er thef ront edg eoftheroof. Therefore, make
sur ethat thel oad does no toverhang bymore
th an 16 in (40 cm).
The handlin gcharacteristics of your vehicle are
dependent on thel oad distribution.
Therefore, please obser vethef ollowing no tes
when loading:
R When transportin gaload, ne vere xceed the
permissible gross mass or theg ross axle
we ight rating fort he vehicle (including occu‐
pants). The values ar especified on thev ehi‐
cle identification plat eonthe B-pillar.
R The load mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R If possible, alw ayst ranspor tthe load in the
cargo compa rtment. 17 8
Transporting

light
weight loads. La yanti-slip mats underneath
th el oad tosecur ethe load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethet ie-down eyet hrough a
re cess in thel oading rail close tothel oad
until locking mechanism engages in the
re cess.
% Whe
nyou pull locking mechanism up and out
of ther ecess, thet ie-down eyeisa bleto
mo vewithin thel oading rail. Mak esuret hat
locking mechanism is alw ayse ngaged in a
re cess. #
Che ckthet ie-down eyef or firm seating. #
Toremo ve: pull lo cking mechanism up and
pull thet ie-down eyet ow ards thel ocking
mechanism and out of thel oading rail
th ro ugh arecess. Car
rier sy stems Information abou
tthe roof rack &
WARNING Risk of inju rydue tothem axi‐
mum roof load being exceeded
When youp laceal oad on ther oof as well as
all outer and inner attachments, thev ehicle's
center of gr avity will rise and thef amiliar driv‐
ing characteristic saswell asthes teering and
braking characteristic swillch ange. When
drivin garound bends, thev ehicle will tilt
mor eheavily and ma yreact mor esluggishly
to steering mo vements.
If yo ue xceed them aximum roof load, the
driving characteristics, as well as thes teering
and braking, will be greatl yimp aired. #
Nevere xceed them aximum roof load
and adjus tyour driving style. 1
Mountin grails
Informatio nabout them aximum roof load can be
fo und in the" Tech nical data" section
(/ page260).
Obser vethef ollowing points fora ssembling roof
ra ck s:
R Tighten ther oof rack 's scr ewstoat orque of
6.0 lb-f t(8N m)–7.4 lb-f t(10 Nm) in thed es‐
ignated groo vedp lates.
R The tightened scr ewsshould no ttouc hthe
ra ils.
R Ensur ethat theg roove dplates ar enotloca‐
te dint he areas around thep lastic caps.
R The groo vedp lates mus thave ther ight cross-
sectio n.
R The insides of them ounting rails mus tbefree
of dirt.
R Re-tigh tent he scr ewsu niformly af tera round
300 mile s(500 km).
Mercedes-Benz recommends that youu se on ly
ro of rack st hat ha vebeen tested and appr oved
fo rM ercedes-Benz. These help topreve ntvehicle
damage.
If yo uw ant toretrofit them ounting rails, ha ve
th em ins talled at aqualified specialis tworks hop.
Otherwise, youc oul dd amag ethe vehicle.
If yo ur vehicle is ins talled wit hmountin grails on
th er oof, youc an install aroof rack on ther oof.
Special fastener s(sliding bloc ks)a re available as
accesso ries fort his purpose.
These fastener sareavailable from an yauthorized
Mercedes-Ben zCenter. Tr
ansporting 181