2020 MERCEDES-BENZ SPRINTER service

Overvie
wofthe buttons on thes teering
wheel 1
0038 Backbutton, lef t(on-boar dcomputer)
2 Touc hC ontrol, lef t(on-boar dcomputer)
3 Main men ubutton (on-boar dcomputer)
4 Buttong roup forc ruisec ontrol or ActiveD is‐
ta nce Assi stDISTRONIC Ope
ratin gthe on-boar dcom puter &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating theo n-boar dcomputer.
Operating theo n-boa rdcompu ter( ve hicles
with steering wheel but tons)
% The displa
ysoftheo n-boar dcomputer
appear on them ultifunction display
(/ page171).
When thef unction is switched on, dif fere nt signal
to nes will pr ovide feedbac kwhile theo n-board
computer is being operated. These include asig‐
nal tone when thee nd of alistisr eached or
when alistisb eingscrolled thro ugh. The on-boar
dcomputer is operated via left-hand
To uc hC ontrol 2and bac kbutton on thel eft 1. The on-boar
dcomputer is operated using thef ol‐
lowing buttons:
R Backbutton on thel eft 1
R Left-hand Touc hC ontrol 2
R Main men ubutton on thel eft 3
The following menus ar eavailable depending on
th ee quipment:
R Service
R Assistance
R Trip
R Settings #
Tocall up them ainm enu: press bac kbut‐
to nont he left 1repeatedly ,orpress and
hold it. 17 0
Instrument Displa yand on-boar dcomputer

#
Turn brightness control knob 1upwards or
down wards.
The lighting on theI nstrument Displa yand
th ec ont role lements in thev ehicle interior is
set.
% In
vehicles without brightness contro lknob
1 ,the instrument lighting can be se tviathe
on-boar dcomputer (/ page174). Menu
sand submenus Calling up function
sonthe servic emenu On-boar
dcomputer:
4 Service #
Selec tand con firm ther equired function.
The following function sareavailable on the
service menu:
R Announcements:m essagememory
(/ page262)
R DEF:d isplaythe DEF fill le vel(/pag e137)
R Tires:
- Che ckthet irep ressur ewitht he tir epres‐
sur em onitor (/ page223)
- Restar tt he tir epressur emonitor
(/ page223)
R ASSYST PLUS:c all upthes ervice due date
(/ page185)
R Engine Oil Level:m easurethee ngine oil le vel Callin
gupt he Assistance graphic display On-board computer:
4 Assistance #
Select thed esired displa yand confirm. Instrument Displa
ywithc olor display
The following displa ysarea vailable on thea ssis‐
ta nt displ ay:
R Assi stant display
R Attention le vel(/ pag e156) #
Switc hbetwe en thed ispla ysand con firm the
selected displa y.
The following status displa ysarea vailable on the
assis tant displ ay:
R Û ATTENTION ASSIS Tswitched off
R Specified minimum dis tance of ActiveD is‐
ta nce Assi stDISTRONI C(/pag e152) Instrument Displ
aywit hb lacka nd whit edisplay
The following status displa ysarea vailable on the
assis tant displ ay:
R Lane markings dotted: Lane Keeping Assist
switched off
R Lane markings solid and thin: Lane Keeping
Assis tswitched on, no tready toissue warn‐
ings
R Lane markings solid and thick: Lane Keeping
Assis tready toissue warnings 17 2
Instrument Displa yand on-boar dcomputer

Information abou
tMercedes PR O(Mercedes
me)
Mercedes-Ben zVans vehicles suppor tthe follow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When youl og in wit hauser accoun ttothe
Mercedes PR OportalorM ercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Yo uc an checkt he availabilit yofMercedes me in
yo ur countr yatthefollowing page: http://
www.me rcedes.me
Fo rm orei nformation on Mercedes PR Oor
Mercedes me contact an authorized Mercedes-
Benz Center or visit theM ercedes PR OPortalor
Mercedes me Portal. Information abou
tMercedes PR Oconnect
(Mercedes me connect)
Among stothers, Mercedes PR Oconnect or
Mercedes me connect pr ovide thef ollowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection) as a
supplement tothee mer gency cal lsyst em
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page176).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 176).
Th eM ercedes-Benz Cu stomer Center and the
Mercedes-Benze mergency cal lcenter are availa‐
ble fory ou around thec lockfor theu se of the
services.
Please no tethat Mercedes PR Oconnect, or
Mercedes me connect, is aMercedes-Benz
service. In emer gencies, al ways cal lthe national
emergency services firs tu sing thes tandard
national emer gency service phone numbers. In emergencies,
youc an also use theE mer gency
Call Sy stem (/ page199) .Obser vethel egal
requ irements fort he countr yinwhichyou are
st ay ing.
The following condition smustbem etto use
Mercedes PR Oconnec torMercedes me connect
services in thev ehicle:
R Youh avea ccess toaG SM network
R The contract partner' sGSM networ kcove r‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Making
acall via theo verhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. 176
Mercedes PRO

Information on
theb reakd owna ssistance
call via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theb reakdown assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified tech nician car ries out repair son
sit ea nd/or thev ehicle will be towe dtot he
neares tauthorize dMercedes-Ben zCenter
Thes eservices ma yrequir epayment.
Dat aist ransmit tedd uring thec onnection tothe
Mercedes-BenzC ustomer Center (/ page177). Giving permission
ford ata trans fer
Re quirements:
R Ther eisana ctivebreakdown assis tance call
(/ page 176).
The Do yo uconsent to the transfe rofyourv ehi-
cle data and the vehicle's positio ntothe
Mercedes-Benz Customer Center in order to
improv ethe processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer redd ata during aservic ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
The dat atransfer redw hen calling depends on the
services activated and thet ype of call made.
R General information about thev ehicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following dat aistransmitted if thed atap ro‐
te ction queryh as been confirmed in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Vehicle identification number
R Reason fort he initiation of thec all
R Confirmation of thed atap rotection prom pt
If ac all is made foras ervice appointment via the
service reminder ,the following dat amaybe
transmitte d:
R Current milea geand main tenance da ta Tr
ans ferisp ossible assuming ther equired
dat atransfer tech nology is suppor tedbyt he
mobile service operator and theq uality of the
mobil econnection is suf ficient.
If accident and breakdown assis tance is called
via thev oice control sy stem, and thed atap rotec‐
tion queryh as been confirmed, thef ollowing data
can also be called up from thev ehicle bythe
Mercedes-BenzC ustomer Center:
R Current vehicle location
The following dat aistransmit tedift he dat apro‐
te ction queryh as been declined in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Reason fort he initiation of thec all
R Rejection of thed atap rotection prom pt Mercedes PRO
17 7

ASS
YSTP LUSs ervice in terv al display Fu
nction of theA SSYSTP LUSs ervice in terv al
display The ASS
YSTP LUSs ervice inter vald ispla yont he
instrument display prov ides informatio nonthe
re maining time or dis tance be fore then ext
service due date.
Yo uc an hide this service messag ebyusingthe
bac kbutton on thel eft-hand side of thes teering
wheel.
Yo uc an obtain fur ther information concerning
th es ervicing of your vehicle from aqualified spe‐
cialis tworks hop, e.g. an authorized Mercedes-
Benz Center. Displaying
thes ervice du edate On-boa
rdcomputer:
4 Service 5
ASSYSTP LUS
The next service due dat eisdisplayed. #
Toexitth ed ispla y:press theb ackb utton on
th el eft-hand side of thes teering wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcom‐
puter(/ page170) Car
rying out maintenance workregular ly *
NO
TEPrematur ewear thro ugh failur eto
obser veservice due dates Service
workwhic hisn otcar ried out at the
ri ght time or incomple tely can lea dto
inc reased wear and damag etothevehicle. #
Alwayso bser vethep rescribed service
inter vals. #
Alwaysh ave thep rescribed service
wo rkcar ried out at aqualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
valisb ased on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed mor eoften than presc ribed if the
ve hicle is operated under arduous conditions or
increased loads. Examples of arduous operating conditions:
R Regular city driving wit hfrequ ent intermedi‐
at es tops
R Mainly short-dis tance driving
R Frequent operation in mountainous terrain or
on poor road sur faces
R Whe nthe engine is of tenl eftidling forl ong
periods
R Operation in particula rlyd usty conditions
and/o rifair-reci rculation mod eisfrequ ently
used
In these or similar operating conditions, ha vethe
interior air filter ,engin eair cleaner ,engin eoil and
oil filter etc. changed mor efrequ ently .Ifthevehi‐
cle is subjected tohigher loads, thet ires mus tbe
ch eckedm oref requ entl y.Yo uc an obtain fur ther
information at aqualified specialis tworks hop. Batter
ydisconnection periods The ASS
YSTP LUSs ervice in terv al displa ycan
onl ycalculat ethe service due dat ewhen the
batter yisconnected. #
Notedown thes ervice due dat edispla yedon
th eI nstrument Displa ybefor edisconnecting
th eb atter y(/pag e185). Engine comp
artment Opening and closing
theh ood &
WARNING Risk of accident if thee ngine
hood is unlatched while driving
An unloc kede ngin ehood ma yopen up when
th ev ehicle is in motion and bloc kyour vie w. #
Neveru nlatc hthe engine hood while
driving. #
Befor eevery trip, ensur ethat thee ngine
hood is latched. &
WARNING Danger of bu rnsw hen open‐
ing theh ood
If yo uo pen theh ood when thee ngine has
ove rheated or during afireint he engine com‐
partment, youc oul dc om eintoc ontact wi th
ho tg ases or other escaping operating fluids. #
Befor eopening theh ood, allo wthe
engine tocool down. Maintenance and care
18 5

Dip
stick( example) #
Park thev ehicle on an even sur face. #
Remo vedipstick 1and wipe it off. #
Slowl yinser tdipstick 1intot he dipstick
guide tube as farasitw illgoa nd pullito ut
af te rt hree seconds.
R Oil le velO K:theo il le velisb etwe en the
MIN and theM AX mar k.
R Oil le veltoo low: theo il le velisatt he MIN
mar korb elow. #
Ifth eo il le velist oo lo w,add appr ox.
1. 1USq t(1l iter) engine oil. #
Ifth eo il le velist oo high, drain of fexcess
engine oil.
Vi sit aq ualified specialis tworks hop.
Checking thee ngine oil le velw itht he on-
boa rdcompu ter
Re quirements:
R The vehicle is le veld uring them easuring
process.
R The hood is no topen.
R Dependin gonthe driving profile, theo il le vel
can be displa yedo nlya fter ad riving time of
up to30 minutes and onl ywhen thei gnition
is switched on.
On-boar dcomputer:
4 Service 5
Engine Oil Level
Yo uw ills ee one of the following messa geson
th em ultifunction displa y: #
Measuring Engine Oil Level...:m easurement
of theo il le veln ot ye tpossible. Repeat the
qu erya fter drivin gfor am aximu mof
30 minutes. #
Engine Oil Level OK andtheb ar showing the
oil le velont he multifunction displa yisgreen
and lies between "MIN" and "MAX": theo il
le ve lisO K. #
Engine Oil Level Drive until the engin eis
warm. :warmupt he engine tooperating tem‐
perature. #
Engine Oil Level Correct Measurement Only
if Vehicl eIsonL evel Ground:p arkt he vehicle
on aleve lsurface. #
Engine Oil Leve lAdd 1,0 liq.gal. andtheb ar
showing theo il le velont he multifunction dis‐
pla yiso rang ea nd lies belo w"MIN": add
1. 1USq t(1l)ofe ngine oil. #
Reduce Engine Oil Level andtheb ar showing
th eo il le velont he multifunction displa yis
orang eand lies abo ve"MAX": drain of fexcess
engine oil.
Vi sit aq ualified specialis tworks hop. #
For Engine Oil Level Switch Ignition On :
switc hont he ignition in order tocheckt he
engine oil le vel. #
Engine Oil Level System Inoperative:t he sen‐
sor is defectiv eornotconnected. Visit a
qu alified specialis tworks hop. #
Engine Oil Level System Currently Unavaila-
ble:c losetheh ood.
% Ve
hicles with col doil le veld ispla ys:theo il
le ve lisa utomaticall ydispla yedont he multi‐
function displa yafter thev ehicle has been
non-operational forane xtende dperiod .Ifit
is no tpossible tomeasu rethee ngine oil
le ve l,ac orresponding messag ewill appear.
Ad ding engin eoil &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponents in thee ngine compart‐
ment can be very hot, e.g. thee ngine, the
ra diator and parts of thee xhau stsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. &
WARNING Danger of bu rnsw hen open‐
ing theh ood
If yo uo pen theh ood when thee ngine has
ove rheated or during afireint he engine com‐
partment, youc oul dc om eintoc ontact wi th
ho tg ases or other escaping operating fluids. 18 8
Maintenance and care

#
Befor eopening theh ood, allo wthe
engine tocool down. #
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. If
yo uh ave tocar ryout an yworkint he engine
compartment, touc ho nlyt he following compo‐
nents:
R Hood
R Engine oil filler openin gcap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Risk offire and injur yfrom
engine oil
If engine oil comes int ocontact wi thhotc om‐
ponent parts in thee ngine compartment, it
ma yignite. #
Mak esuret hat no engine oil is spilled
next tothef iller opening. #
Allowthe engine tocool of fand thor‐
oughly clean thee ngine oil from compo‐
nent parts befor estartin gt he vehicle. *
NO
TEEngine damag eduetoincor rect oil
fi lter ,incor rect oil or additi ve #
Do no tuse engine oi loranoilfilter with
specifications deviatin gfromt hose
re qu ired fort he prescribed service
inter vals.
Mercedes-Benz recommends using original or
te sted replacement and service parts. #
Do no tchang ethe engine oil or oil filter
in order tosetc hang einter vals longer
th an those prescribed. #
Do no tuse an yadditive. #
Followt he instructions on thes ervice
inter vald ispla yfor changing thee ngine
oil. *
NO
TEDama gecaused byaddin gtoo
muc hengine oil To
om uche ngine oil can damag ethe engine
or thec atalytic con verter. #
Have excess engine oil remo vedata
qu alified specialis tworks hop. Engine OM651
Engine OM642
#
Turn cap 1counter-clockwise and remo veit. #
Adde ngin eoil. #
Replace cap 1and tur nitclockwise until it
engages. #
Chec kthe oil le vela ga in. Chec kusing theo n-
boar dcomputer (/ page188) ,chec kwith
th eo il dipstic k(/pag e187). Checking
thec oolant le vel &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponents in thee ngine compart‐
ment can be very hot, e.g. thee ngine, the
ra diator and parts of thee xhau stsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. Maintenance and care
18 9

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e200). Todisable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 200) or manuall y(/pag e200). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. Breakdown assis
tance 19 9