2020 MERCEDES-BENZ SPRINTER service

*
NO
TEDama getothev ehicle af terd riving
off-road When driving off-road or on unpa
veds urfa‐
ces, fore ign bodies suc hasstones and
branches could become trapped on thev ehi‐
cle underside, on wheels and tires, causing
damag etothevehicle.
Fo reign bodies could cause thef ollowing
damage:
R Damag ethe suspension, thef uel tank or
th eb rake system.
R Disturb theb alance and cause vibrations. #
Regular lyremo veanyt rapped fore ign
bodies, e.g. stones and branches. #
Afterd riving off-road, checkc arefully
whe ther ther eisa nydamag etothe
ve hicle. #
Ifth er eisd amage, ha vethev ehicle
ch eckedataq ualified specialis twork‐
shop. When driving off-road or on unpa
veds urfaces,
ch eckt he vehicle underside, wheels and tires
re gularly at regular inter vals. In particular,
re mo veanyt rapped fore ign bodies, suc has
st ones and branches.
Obser vethef ollowing no tesr egarding fore ign
bodies of this kind:
R Theym aydamag ethe suspension, thef uel
ta nk or theb rake system.
R Theym aydisturb theb alance and cause
vibrations.
R Theym aybe flung out from thev ehicle when
yo uc ontinue driving.
If th er eisa nydamage, infor maqualified special‐
is tw orks hop.
When driving off-road on steep inclines, youm ust
mak esuret hat theD EFtank is su fficientl yfilled.
Therefore, ensur ealevelofatl eastten liters
befor eoff-road driving.
When driving off-road and on con stru ction sites,
sand ,mud and water,also mixed wit hoil, can get
int ot he brakes. This ma ylead toareduction in
braking ef fect or total brak efailure, also as a
re sult of increased wear.T he brakin gcharacteris‐
tics will vary depending on them aterial that has
go tint ot he sy stem. Clean theb rake sa fter driv‐
ing off-road. If yout hen notice areduced braking
ef fect or hea rscraping noises, ha vetheb rake sy
stem checkedi mmediately at aqualified spe‐
cialis tworks hop. Adjus tyour driving styletot he
ch anged brakin gcharacteristics.
Driving off-road or on construction sites increa‐
ses thep ossibility of vehicle damag ewhichm ay
in tur nlead tothef ailur eofc ertain major assem‐
blies and sy stems. Adapty our driving styletot he
off-road driving conditions. Driv ecarefull y.Ha ve
an yv ehicle damag erecti fied at aqualified spe‐
cialis tworks hop as soon as possible.
When driving on rough cross-countr yterrain, do
no ts hif tthe transmission toneutral and do not
disengag ethe clutch. Youc oul dlose control
when attem pting tobrak ethe vehicle wit hthe
service brake. If your vehicle canno tmanag ean
uphill incline, driv ebackd owninr everse gear.
When loadin gyour vehicle foro ff-road driving or
on aconstruction site, keep thev ehicle's center
of gr avity as lo waspossible.
Checklis tbefor eoff-road driving
R Chec kthe fuel and DEF le vels (/ page169)
and refill if necessar y(/pag e133).
R Engine: checkt he oil le vela nd add oil if nec‐
essar y(/pag e188) .Before drivin gupor
down extreme incline sorslopes,fill th eo ilto
th em aximum le vel.
% If
yo ud rive up or down extreme incline sor
slopes, the00B2 symbol ma yappear in the
multifunction displa y.The engine operating
saf etyisn otput at risk if youh ave filled the
engine oil tothem aximum le velb efor ethe
journe y.
R Vehicl etool kit: checkt hat thej ackisw ork‐
ing (/ page234).
R Mak esuret hat alug wrenc h(/pag e234), a
wo oden underla yfor thej ack, ar obus ttow
ro pe, afolding spade and awheel chock
(depending on equipment) ar ecarried in the
ve hicle.
R Tire sa nd wheels: checkt he tir etread dep th
( / pag e215)and thet irep ressure
(/ page223).
Ru les foro ff-road driving
Alw aysbea wareoftheg round clearance of the
ve hicle and avoid obs tacles suc hasdeept ire
ru ts. Driving and pa
rking 117

wheels and tires or ma
ybeflung out from the
ve hicle when continuing thej ourne y.
R Chec kthe underbody fort rapped branches or
ot her parts of plants and remo vethem.
R Clean theb rake discs, brakepads and axle
joints, particularly af tero peration in sand,
mud, grit and gr avel,wate rors imilar lydirty
conditions.
R Chec kthe entir efloor assembly ,the tires,
wheels, bodywor kstructure, brakes, steering,
suspension and exhaus tsystemf or an ydam‐
age.
R Chec kthe service brak efor operating saf ety,
e.g. car ryout abrake test.
R Ifyo un otices tron gv ibra tions af terd riving
off-road, checkt he wheels and driv etra in for
fo re ign object sagain. Remo veanyforeign
object swhichc an lead toimbalances and
th us caus evibrations .Intheeve nt of damage
to thew heels and thed rive train, visit aquali‐
fi ed specialis tworks hop immediately. Fu
nction of theE CO display The EC
Odispla ysums up your drivin gcharacter‐
istics from thes tart to thee nd of thet ripa nd
supports aconsum ption-optimized driving style.
Yo uc an influence consum ption as follo ws:
R Anticipa teroad and traf ficc onditions.
R Obser vetheg earshif trecommendation. Instrument Displa
ywithc olo rdisplay
The segment's lettering lights up brightl y,the
outer edg elights up and thes egment is filled
when thev ehicle is driven wit hthe following char‐
acteristics:
R 1 ACCELERATION:m oderate acceleration
R 2 CONSTANT:c onsistent speed
R 3 COASTING:g entledeceleration and roll‐
ing The segment's lettering is gr
ay,the outer edg eis
dar kand thes egment is em ptied when thev ehi‐
cle is driven wit hthe following characteristics:
R 1 ACCELERATION:s porty acceleration
R 2 CONSTANT:s peedfluctuations
R 3 COASTING:h eavy braking
Yo uh aved rive ninac onsumption-optimized man‐
ner when:
R The thre es egment shave been comple tely fil‐
led simultaneousl y.
R The edg eofallth re es egment slights up. Instrument Displa
ywithb lacka nd whit edis‐
play
The bar swillfill up when thev ehicle is driven
wit hthe following characteristics:
R 1Moderat eacceleration
R 2Consis tent speed
R 3Gentle deceleration and rolling
The bar swill em ptyw hen thev ehicle is driven
wit hthe following characteristics:
R 1Spo rtya cceleration
R 2Speed fluctuations
R 3Heavy braking
The displ aywill also sho wthe additional range
(4 Bonu sXXX mi Fr. Start orXXX mi From
Start)t hatyouh ave achie vedw ithy our driving
st ylec ompared wit hadrive rw ithav erys porty
driving style. This rang ed oesn otcor respond to
an yf ixed consum ption saving. Driving and parking
11 9

Diesel pa
rticulat efilter Note
sonr egeneration &
DANG ER Risk of deat hcause dby
ex haus tgases
Combustio nengines emit poisonous exhaust
ga ses suc hascarbon monoxide. Inhaling
th ese exhaus tgases is hazardou stohealth
and leads topoisoning. #
Neverlea ve thee ngine or ,ifpresent,
th ea uxiliar yheating running in an
enclose dspace wi thout suf ficient venti‐
lation. &
WARNING Risk offire caused byhot
ex haus tsystemp arts
Flammable materials suc hasleaves, grass or
twigs ma yignite. #
Park thev ehicle so that no flammable
material can com eintoc ontact wi thhot
ve hicle components. #
In particular ,donotpar kond rygrass‐
land or har vested grain fields. Re
generation wi thout inter ruption take sa ppr ox.
15 minutes.
If th ev ehicle is predominantl yused fors hor tdis‐
ta nce driving or extende dnon-operationa ltimes,
th is could lead toam alfunctio ninthe automatic
cleaning function fort he diesel particulat efilter.
As aresult, permanent blocking of thed iesel par‐
ticulat efilter ma yoccur .and fuel ma yalso accu‐
mulat einthe engine oil and cause engine failure.
If yo um ainlydriv eshor tdistan ces, yous hould
driv eonaf reew ay or go forac ountr ydrive for20
minutes every500 km (300 miles). This facili‐
ta test he diesel particulat efilter's burn-of fproc‐
ess.
* NO
TEDama gedue tohote xhau stgases During
rege neration, extremely ho texhau st
ga ses escape from thet ailpipe. #
During rege neration, maintai namini‐
mum di stanc eof7ft(2m)f romo ther
objects, e.g. par kedv ehicles. Displaying load
On-boar
dcomputer:
4 Service 5
Consumption Info
The load of thed iesel particulat efilter is dis‐
pla yed. Load displa
yat75% load #
Toexitth ed ispla y:press theb ackb utton on
th el eft-hand side of thes teering wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcomputer
(/ page120) Batter
ymain switch Note
sont he batter ymain switch *
NO
TEDama getothee lectrical sy stem If
yo ur emo vetheb atter ymain switch, it
could lead tothee lectrical sy stem becoming
damaged. #
Mak esuret hat thei gnition is switched
of fa nd that at leas t15minutes ha ve
passed befor eremoving theb attery
main switch. Otherwise, electrical sys‐
te mc omponents could be dama ged. Yo
uc an use theb atter ymain switc htodiscon‐
nect thec urrent toall your vehicle's consumers.
This will pr event uncontrolle dbattery discha rge
caused byquiescent cur rent consumers.
If yo ur vehicle is equipped wit hanauxiliary bat‐
te ry inthee ngine compartmen torinthe base of
th ec o-driver's seat, youm ustd isconnec tboth
batteries. Onl ythen is thee lectrical sy stem fully
disconnected from thep owe rsupp ly. 12 0
Driving and pa rking

%
Only disconnect thev ehicle from thep ower
supply using theb atter ymain switc hinthe
fo llowing situations:
R The vehicle is stationar yfor along time
R It is absolutely necessar ytodisconnect
th ev ehicle from thep ower supply
Af ters witching on thep owe rsupp ly,y ou will
need torese tthe side windo ws (/pag e58)
and thee lectric sliding door (/ page55). Switching
thep owe rsuppl yon/off Swit
ching of fthe po wersupply Batter
ymains witch
* NO
TEDama getothea uxiliar ybatter yin
ve hicles wit harear wheel driv eand auto‐
matic transmission If
th eb atter ymain switc hisremoved, the
auxiliar ybatter ycould be damaged byheavy
discharging. #
Do no tremo vetheb atter ymain switch. #
Consult aqualified specialis tworks hop
to put thev ehicle out of use. %
No
tether emaining time befor ethe next
service due dat eand oil chang e.T he time
re cording is also dis rupted if thep ower sup‐
ply is disconnected. #
Swit chofft he ignition and wait at least
15 minutes. #
Remo vecover 1.Todot his,take hold of the
co veratt he upper edge, mo veit outwards in
th ed irection of thed rive r's door and lif titoff. #
Press and hold button 3. #
Pull plug 2out of theg round pin. #
Push plug 2asfarasp ossible in thed irec‐
tion of thea rrow sothat it canno tmakec on‐
ta ct wi th theground pin.
All star terb atter yconsumer saredisconnec‐
te df romt he po wersupp ly.
Switching on thep owe rsupply Batter
ymains witch #
Press plug 2ontothe ground pin until you
fe el it engag eand plug 2is in full contact
wit hthe ground pin.
All star terb atter yconsumer sarereconnec‐
te dtot he po wersupply. #
Fasten co ver1.Todot his, place thec over
on from abo ve. #
Press thec over int othe neighboring switch‐
ing console on ther ight hand side. Driving and parking
121

Electroni
cleve lcontrol starts automaticall yifthe
ignition is switched on. Operation is only possible
af te rt he parking brak ehas been applied.
Elect ronic le velc ontrol per form sas elf-chec kreg‐
ularly when it is activated and while in use. Indi‐
cator lamp 7onther emo tecontrol lights up for
about one second when yous wit ch on thei gni‐
tion.
Ther eisam alfunction if indicator lamp 7
beha vesint hefollowing ways:
R The indicator lam pdoes no tlight up when you
switc hont he ignition.
or
R The indicator lam pthen lights up again or
fl ashes.
In addition ,awarning tone is emitted from the
re mo tecontrol fora pproxima tely 30 seconds.
Th ef ault that has been de tected can be shown
using thei ndicator lamps (signaling of fault
codes). #
Park thev ehicle, leaving thei gnition switched
on. #
Appl ythe parking brake. #
Toraise or lo werthe vehicl elevel: press
and hold button 4or5 until thev ehicle
le ve lreaches ther equired height.
The indicator lam pinbutton 4or5 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4or5 lights up. #
Tolowe rautomatical ly:brie flyp ress but ton
5 .
Electroni cleve lcontrol automaticall ylow ers
th ev ehicle tothen extlow er position:
R From theh ighes tposition todriving le vel
R From driving le veltot he lo west position
The indicator lam pinbutton 5flashes as
lon gast hevehicle le velisb eing changed. When
thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 5lights up.
% By pressing button
4during them ovement,
th eo riginal position will be reset. #
Toraise automaticall y:briefly press button
4.
Elect ronic le velc ontrol automaticall yraises
th ev ehicle tothen exth igher position:
R From thel owest position todriving le vel
R From driving le veltot he highes tposition
The indicator lam pinbutton 4flashes as
lon gast hevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4lights up.
% By pressing button
5during them ovement,
th eo riginal position will be reset. #
Toraise or lo werautomatical lyto driving
le ve l(center position): press and hold but‐
ton 6.
Electroni cleve lcontrol automaticall yraises or
lo we rsthev ehicle todriving le vel. #
Tosave thes etvehicl eleve l:se tthe
re qu ired vehicle le vel. #
Press and hold button 1or2 until youh ear
at one.
The vehicle le vels et has been sa vedonc orre‐
sponding button 1or2. #
Tocall up thes ave dvehicle le vel:briefly
press button 1or2.
Electronic le velc ontrol automaticall yraises or
lo we rsthev ehicle tothes ave ddriving le vel.
The indicator lam pinbutton 1or2 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 1or2 lights up.
% Service mode ma
yonlybea ctivated or deac‐
tivated at aqualified specialis tworks hop by
trained pe rsonnel. In service mode, thea ir
suspension sy stem is deactivated form ainte‐
nance or fault de tection. #
Toactivat eservic emode: press button 3.
Service mode is activ eand thei ndicator lamp
in button 3lights up continuousl y. #
Todeactivat eservic emode: press button
3.
Service mode is deactivated and thei ndicator
lam pinb utton 3goes out. 13 0
Driving and pa rking

Callin
gupt he DEF le velg auge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF le vela nd theD EFrang ea ppea r. Instrument Displa
ywithc olo rdisplay
1 DEF le vel Instrument Displa
ywithb lack and whit edis‐
play
1 DEFlevel
Re filling DEF
* NO
TEEngine damag eduetoDEF being
in thef uel #
DEFm ustn otbe used tofill th ef uel
ta nk. #
Only us eDEFtofill th eD EFtank. #
Do no toverfill theD EFtank. *
NO
TEContamination of thev ehicle inte‐
ri or due toDEF leakage #
Aftera dding, careful lyclos ethe DEF
re fill con tainer. #
Avoid car rying DE Frefill container sper‐
manentl yinthevehicle. Re
quirements:
R The ignition is switched off.
The following messages that appear in succes‐
sion in them ultifunction displa yindicat ethat you
need torefill th eD EFtank:
R Refil lAdditive See Operator's Manual
The DEF tankhasfallen belo wthe firs tw arn‐
ing thre shold.
R Refill Additive Starts until Emerg. Op.: XXX
See Operator's Manual
The DEF supply has fallen belo wthe reser ve
mar k.
Af tert he messag eappear sfor thef irst time,
th er emaining DEF suppl ywill las tfor appr ox‐
ima tely 1,200 mi (1,900 km) and youc an
st ar tt he engine afurther 16 times. The num‐
be rofr emaining engine starts XX(16to1)is
shown in them essag eevery time thee ngine
is star ted.
R Refill Additiv eEmergenc yOp.: XXX mph See
Operator's Manual
Yo uc an only driv ethe vehicle at amaximum
speed of 5mph (8 km/h).
Re fill qu antity:
Wi th ap romp tint he displa ya tlea st 2l
Wi thout apromp tint he displa yatlea st 8l Yo
uc an also ha vetheD EFleve ld ispla yed
( / pag e137).
Opening theD EFfiller cap on filler caps that
ar en otloc kable #
Open theh ood. Driving and parking
137

#
In particula r,do no tparkond rygrass‐
land or har vested grain fields. &
WARNING Risk of accident and inju ry
due tochildren lef tunat tende dint he
ve hicle
If ch ildren ar eleftu nat tende dint hevehicle,
th ey could:
R Ope ndoors,t hereb yendangering other
persons or road users.
R Getout and be stru ck byoncomin gtraf‐
fi c.
R Ope rate ve hicle equipment and become
trapped, fore xamp le.
In addition ,the children could also se tthe
ve hicle in motion, fore xamp leby:
R Releasing thep arking brake.
R Changing thet ransmission position.
R Startin gthe vehicle. #
Neverlea ve children unat tende dint he
ve hicle. #
When leaving thev ehicle, alw ayst ake
th ek eywit hyou and loc kthe vehicle. #
Keep thev ehicle keyo ut of reac hof
ch ildren. *
NO
TEDama getothev ehicle or thed rive‐
train due torolling away #
Alwaysp arky our vehicle safely and
according tolegal requirements. #
Alwaysp roper lysecur ethe vehicle
agains trolling away. &
WARNING Risk of accident and inju ryif
parkin gbrake is no tapplied
If yo up arkt he vehicle wit hthe transmission
in par kposition 005Dand thep arking brak eis
no te ngaged, thev ehicle ma yroll away.
Engaging pa rkposition 005Dis no tafully ade‐
qu ater eplacement fort he parking brake.
Ther eisar isk of accident and injur y.#
Secu rethev ehicle agains trolling away
as desc ribed belo w. Obser
vethef ollowing points toensur ethat the
ve hicle is properly secured agains trolling away
unin tentionally: #
alwa ys appl ythe parking brake. #
Vehicles with automatic transmission:
engag etransmission position 005D. #
On uphill or downhill inclines: turnthe
front wheels towa rdst he curb. #
On uphill or downhill inclines: securethe
re ar axle wit hachockorano bject without
shar pedges.
% Yo
uc an operat ethe side windo wsforf ive
minutes af tery ou ha veswitched of fthe vehi‐
cle. Manual parking brake
Applying/releasing
theh andbrak elever &
WARNING Risk of skidding or an acci‐
dent bybraking wit hthe parking brake
If yo uh ave tobrak eyour vehicle wit hthe
parking brake, theb raking dis tance is consid‐
erab lylonger and thew heels ma yloc k. There
is an increased risk of skidding and/or acci‐
dent. #
Only brak ethe vehicle wit hthe parking
brak eift he service brak ehasfailed. #
Inthis case, do no tappl ythe parking
brak ewitht oo muc hforce. #
Ifth ew heels loc k,immediately release
th ep arking brak easmuchasr equired
fo rt he wheels totur na gain. &
WARNING Risk offire and an acciden tif
th ep arking brak eisnotreleased
If th ep arking brak eisnotfull yreleased when
driving, thef ollowing situations can occur:
R The parking brak ecan overheat and cause
af ire
R The parking brak ecan lose its holding
function #
Comple tely release thep arking brake
befor edriving off. The brak
elights do no tlight up when youb rake
th ev ehicle wit hthe parking brake. Driving and parking
141

#
Method 2: interrupt thep owe rsupply byacti‐
va ting standb ymode (/ page145). #
Method 3: disconnect all batteries. In this
case, please con tact aq ualified specialist
wo rkshop.
% Charg
ethe star terb atter yevery 6m onths,
eve nifith asbeen disconnected or in
st andb ymode.
The charge leve loft hestar terb atter ymustbe
ch eckede very four we eksifnom easures are
ta ke ntom aintain theb atter ycharge. #
Voltag eoft hestar terb atter ybelow
12 .2 V: charge thes tarter batter ytopreve nt
deep discha rged amage.
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. St
andb ymode Ac
tivating/deactivatin gstandb ymode
Re quirements:
R The engin eisswitched off.
When youa ctivat estandb ymode ,the energy loss
is minimized if thev ehicle is par kedf or an exten‐
de dp eriod.
St andb ymode has thef ollowing characteristics:
R The star terb atter yisp rotected.
R The maximum non-operational time is shown
inthem edia displa y.
R The connection toonline services is inter rup‐
te d.
R The ATA (anti-thef talarms ystem) is no tavail‐
able.
R The interior motio nsensor and tow- aw ay
alar mfunction sarenota vailable.
If th ef ollowing condition saremet, standb ymode
can be activated or deactivated usin gthe multi‐
media sy stem:
R The engine is switched off.
R The ignition is switched on.
If th ed ispla yedn on-operational time of thev ehi‐
cle is exceeded, ther ec ould be aloss of comfort
and thes tarter batter ycan no longer be guara n‐
te ed toreliably star tt he engine. The
star terb atter ymustfirst be charge dint he
fo llowing situations:
R The non-operational tim eofthevehicle is to
be extended.
R The messa gethat theb atter ycharg eisn ot
suf ficient fors tandb ymode appear sinthe
media displa y.
% St
andb ymode is automaticall ydeactivated
when thei gnition is switched on.
On-boar dcomputer:
4 Settings 5
Vehicle
5 Ruhezustand (Stan dby) #
Toactivate/deactivate: selectYesorNo.
% If
th eo ptions ar egraye do ut, then theb attery
ch arge is no tsufficient fors tandb ymode. Driving and driving saf
etys ystems Note
on driving sy stems and your responsibil‐
ity Yo
ur vehicle is equipped wit hdriving sy stems
whic hassis tyou in driving, parking and maneu‐
ve ring thev ehicle. The driving sy stems ar eaids
and do no trelie veyouofy ourresponsibility.
Alw aysp ayattention tothet raffic and inter vene
if necessa ry.Bea wareofthel imitations rega rd‐
ing thes afeu se of these sy stems. Information about sensors
Cer
tain driving and driving saf etys ystems use
sensors 1tomonitor thea reainf ront of, behind
or next tothev ehicle (depending on thev ehicle's
equipment). Driving and parking
14 5