2020 MERCEDES-BENZ SPRINTER warning

Note
sonc leaning and car eP reve nting damag etothevehicle
Ste ps
R
Clea nthe electrically operated steps
and their housing wit hapower
wa sher.
R Afterc leaning, spr aythel ateral
guides wit hsilicone spr ay.
R Clean thes teps in theb umper wit ha
po we rw ashe r. Do no
tuse oil or grease as alubricant.
Aluminum
dropsides R
Brush down thea luminum dropsides
wit hw ater and aneutral or mild alka‐
line cleaning agent. Do no
tuse abrasiv ecleaning agents to
clea nthe dropsides. Note
soni nterior care &
WARNING Risk of inju ryfrom pla stic
parts breakin goffafte rt he use of sol‐
ve nt-based car eproducts
Ca reand cleaning products con tainin gsol‐
ve nts can cause su rfaces in thec ockpit to
become porous.
When thea irbags ar edeplo yed, plastic parts
ma ybreak away. #
Do no tuse anyc areorc leaning prod‐
ucts containing sol vents toclea nthe
cockpit. &
WARNING Risk of inju ryor deat hfrom
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, fore xamp le, cause seat belt stotear
or fail in an accident. #
Neverb lea ch or dy eseat belts. Obser
vethef ollowing no tes: Note
sonc leaning and car eP reve nting damag etothevehicle
Seat belts Clean withlukewa rmsoap ywater. R
Do no tuse chemical cleaning
agents.
R Do no tdrythes eat belt byheating
abo ve176°F (80°C )orindirect sun‐
light.
Display Cleanthes urface carefully wi tham icro‐
fi ber clo thand LCD/TFT displ aycare
product. R
Switc hoffthed ispla yand le titcool
down.
R Do no tuse an yother agents.
Plastic trim R
Clean wit hadampm icrofiber clo th.
R Forh eavy soiling: use car eproduct
re commended forM ercedes-Benz . R
Do no taffix sticke rs,f ilms or similar.
R Do no tallowtoc ome int ocontact
wi th cosmetics, insect repellent and
sun creams.
Re alwo od/
trim ele‐
ments R
Clean wit hamicro fiber clo th.
R Blackpiano-lacquer look: clean with
ad am pcloth and soap ywater.
R Forh eavy soiling: use car eproduct
re commended forM ercedes-Benz . Do no
tuse sol vent-based cleaning
agents, polishes or waxes. 204
Maintenance and care

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e207).To disable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 207) or manually (/ page207). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. 206
Breakdown assis tance

Flat tire
Note
sonf lat tires &
WARNING Risk of an accident whe ndriv‐
ing wi thaflat tire
Af lat tir egreatl yimp airsd rivin gc haracteris‐
tics, as well as steering and braking. #
Do no tdrive wit haf lat tire. #
Remo vethef lat tir eand ins tallthe
spar ewheel or consult aqualified spe‐
cialis tworks hop. Depending on
your vehicle's equipment, in the
eve nt of aflat tir eyou ha vethef ollowing possibil‐
ities:
R Youc an call breakdown assis tance via the
breakdown assis tance cal lbuttonint heove r‐
head control panel (/ page176).
R Chang ethe wheel (/ page241). Ba
ttery Note
sont he12Vb attery &
WARNING Risk of an accident du eto
wo rkcar ried out incor rectly on theb at‐
te ry
Wo rkcar ried out incor rectl yont he battery
can, fore xamp le, lead toas hor tcircuit .This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, fore xamp lethel ighting sys‐
te m, ABS (anti-loc kbraking sy stem) or ESP ®
(Elect ronic Stabilit yProgram). The operating
saf etyofy ourvehicle ma yberestricted.
Yo uc oul dlose control of thev ehicle in the
fo llowing situations:
R when braking
R inthee vent of ab rupt steering maneuvers
and/or when thev ehicle's speed is not
adap tedtot heroad conditions #
Inthee vent of ashortcircui tora simi‐
la ri ncident, contact aqualified special‐
is tw orks hop immediately. #
Do no tcontinue driving. #
Alwaysh ave workon theb atter ycarried
out at aqualified specialis tworks hop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page147) Mercedes-Benz
recommends that youh avet he
12 Vb atter yreplaced at aqualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youw ant toreplace theb atter yyourself,
obser vethef ollowing information:
R Alwaysr eplace afaulty batter ywithab attery
whic hfulfills thev ehicle's specific require‐
ments.
R Carryove rdetachable parts suc hasthevent
hose, elbo wfittin gort erminal co verfromt he
batter ytober eplaced.
R Mak esuret hat thev ent hose is alw aysc on‐
nected toits original openin gonthe battery
side.
Ins tallthe existin gorn ewlysupplied stop
plugs.
Otherwise, gases or batter yacid could
escape.
R Mak esuret hat thed etachable parts ar econ‐
nec tedint he same wayasb efore.
Fo rs afet yr easons, Mercedes-Benz recommends
th at youo nly use bat teries that ha vebeen tested
and appr ovedfor your vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
aci db urns should theb atter ybed amaged in an
accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rksw hich
ma yignit ethe highl yflammable gasm ixture
in theb atter y. #
Todischar geanye lectrostatic charge
th at ma yhave built up, touc ht he me tal
ve hicle body befor ehandling theb at‐
te ry. The highly
flammable gasm ixtur eisc reated while
th eb atter yisc harging and when jump-s tarting. &
WARNING Danger of chemical burns
from theb atter yacid
Batter yacid is caustic. #
Avoid contact wit hthe skin, eyes or
clo thing. #
Do no tlean overthe batter y. #
Do no tinhal ebattery gases. 208
Breakdown assis tance

#
Keep children away from theb atter y. #
Immedia tely rinse batter yacido ffthor‐
oughly wit hplenty of clean waterand
seek medica lattention immediately. +
ENVIRONMENTAL
NOTEEnvironmental
damag ecaused byimproper disposal of
batteries Bat
teries contain pollutants. It is
illegal todispose of them wit hthe household
ru bbish. #
Dispose of batteries in an
environmen tallyr esponsibl emanner.
Ta ke dischar gedb atteries toaq ualified
specialis tworks hop or toac ollection
poin tfor used batteries. If
th e12Vb atteryhastobe connected, con tact a
qu alified specialis tworks hop.
Obser vethes afet yn otes and pr otectiv emeas‐
ures when handling batteries. Risk of
explosion Fire, open
flames and smokin gare
prohibited when handlin gthe batter y.
Av oid creating spar ks. Electrolyte
or batteryacid is cor ro‐
sive. Avoid contact wit hthe skin, eyes
and clo thing. Wear suitable pr otective
clo thing, in particular glove s, an apron
and asafet ym ask. Immedia tely rinse
electrolyt eacids plashes of fwith
clea nwater .Ifn ecessar y,seek medi‐
cal advice. We
areyep rotection. Ke
ep children at asafed ista nce. Obser
vethese Operating Instructions.
If yo udon otuse thev ehicle foral ong period or
driv eshor tdista nces regular ly:
R Connec tthe batter ytoachargerrecommen‐
ded forM ercedes-Benz.
R Consult aqualified specialis tworks hop todis‐
connect theb attery St
arting assistanc eand chargin gthe star ter
battery #
Alwaysu sethej ump-s tart connection in the
engine compartmen tfor startin gassis tance
and when chargin gthe batter y.
* NO
TEDamaging theb atter ythrough
ove rvoltage When
chargin gusingab atterycharger with‐
out amaximu mcharging voltage, theb attery
or thev ehicle electronics ma ybedamaged. #
Onlyuse batter ycharger switham axi‐
mum chargin gvoltag eof1 4.8V. &
WARNING Risk ofexplosion from hydro‐
ge ng as igniting
Ab atter ygenerates hydrogen gasd uring the
ch argin gprocess. If ther eisas hortcircuit or
spar ksstar ttof orm, ther eisad anger of the
hy drogen gasigniting. #
Mak esuret hat thep ositiv eterminal of
th ec onnected batter ydoes no tcome
int oc ontact wit hvehicle parts. #
Neverp lace me talo bject sort ools on a
batter y. #
When connectin gand disconnectin gthe
batter y,yo um usto bse rvet he described
order fort he batter yclamps. #
When giving startin gassistance, alw ays
mak esuret hat youo nly connec tbattery
te rm inals wit hidentical polarity. #
During startin gassis tance, youm ust
obse rvet he described order forc on‐
necting and disconnecting thej umper
cables. #
Do no tconnect or disconnect theb at‐
te ry cla mp sw hile thee ngine is running. Breakdown assis
tance 209

&
WARNING Risk ofexplosion during
ch argin gprocess and startin gassis tance
During thec harging process and starting
assis tance, theb atter ymayrelease an explo‐
siv eg as mixture. #
Avoid fire ,o pen flames ,creating spar ks
and smoking. #
Mak esuret hat ther eiss ufficient venti‐
lation du ring thec harging process and
during startin gassis tance. #
Do no tlea no verab atter y. &
WARNING Risk ofexplosion from afro‐
zen battery
Ad ischar gedb atter ymayfreeze at temp era‐
tures slightl yabove or belo wfreezing point.
During startin gassis tance or batter ycharg‐
ing, batter ygas can be released. #
Alwaysa llowab atterytot hawb efore
ch argin gitorp erform ing startin gassis‐
ta nce. If
th ew arning /indicator lamps do no tlight up in
th ei nstrument displa yaround or belo wfreezing
point, it is very likel ythat thed ischarged battery
has frozen.
In this case, obser vethef ollowing points:
R Do no tgivet he vehicle startin gassis tance or
ch arge theb attery
R The service lif eofabatterythat has been
th awe dmaybe reduced drastically
R The start-up behavior ma ydeteriorate, partic‐
ularly at lo wtemperatures
R It is recommended that youh ave athawed
batter ychec kedataq ualified specialis twork‐
shop
* NO
TEDama gecaused bynume rous or
ex tende dattempts tostar tt he engine Numerous or
extende dattempts tostar tt he
engine ma ydamag ethe catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extende dattem pts
to star tt he engine. When jump-s
tarting and chargin gthe batteries,
obser vethef ollowing points:
R Onlyuse undamaged jumper cables/ charging
cable swithas ufficient cross-sectio nand
insula tedt erminal clamps
R Non-insulated parts of thet erminal clamps
mus tnotcom eintoc ontact wi thother me tal
parts while thej umper cables/charging
cables ar econnected totheb attery/jump-
st ar tc onnectio npoint
R The jumper cables/chargin gcable smustn ot
com eintoc ontact wi thanyp arts whic hmay
mo vewhen thee ngine is running
R Alwaysm akes uret hat neither youn orthe
batter yiselectros tatically charged
R Alwaysk eep away from fire and open flames
R Do no tlean overab attery
R When charging: only use abatter ychar ger
th at has been tested and appr ovedby
Mercedes-Benza ndread theo perating
instruction sfor your charge rb efor echarging
th eb atteries
Obser vethea dditional following point sduring
st artin gassis tance:
R Startin gassis tance ma yonly be pr ovided
using batteries wit hanominal voltag eof12V
R The vehicles mus tnot to uche acho ther
R Vehicles with agasoline engine: only per‐
fo rm startin gassis tance when thee ngine and
ex haus tsystema recold #
Vehicles with abatter ymain switch: check
whe ther theb atter ymain switc hisinserted
( / pag e120) #
Secur ethe vehicle using thep arking brake. #
Vehicles with automatic transmission:
shif tthe transmission toposition 005D. #
Switc hoffthei gnition and all electrical con‐
sumers. #
Open theh ood (/ page192). 210
Breakdown assis tance

Example: jump-s
tart connection
% Right-hand driv
evehicle: thej ump-s tart
connection ma ybeonthe opposit eside. #
Remo vethec ove rfromt he positiv eterminal
on thed onor batter y. #
First,c onnec tthe positiv eterminal clam pof
th ej umper cables/charging cables tothe
positiv eterminal of theo ther vehicle's bat‐
te ry. #
With positiv eterminal clamp 2ofthe
jumper cable/charging cable ,slide ther ed
pr otectiv ecap on jump-s tarting connection
1 bac kwithac lockwise turn. #
Connect theo ther positiv eterminal clam pto
th ep ositiv eterminal of jump-s tart connection
1. #
During starting assistance: star tt he engine
of thed onor vehicle and le titrun at idle
speed. #
Firs t, connect then egativ eterminal clam pof
th ej umper cable/charging cable tothen ega‐
tiv ep ole of thed onor batter y. #
Connec tthe other negativ eterminal clam pof
th ej umper cable/charging cable toag round
po int on your ow nv ehicle (a bar emetal part
in thee ngine compartment). #
During starting assistance: star tt he engine
on your ow nv ehicle. #
When charging: star tt he chargin gprocess. #
During starting assistance: lett he engine
ru nf or afew minutes. #
During starting assistance: beforediscon‐
necting thej umper cable, switc honanelec‐
trical consumer on your ow nv ehicle, e.g. the
re ar wind owheater or lighting. When
thes tartin ga ssis tance/charging proces sis
comple te: #
Remo vethej umper cables/charging cables
in reve rseo rder:first then egativ eclam pfrom
th eg round point in thee ngine compartment,
th en then egativ eclam pfromt he donor bat‐
te ry.T he nt he positiv eclam pfromt he posi‐
tiv et erminal of jump-s tart connection 1,
th en thep ositiv eclam poft he donor batter y.
The redp rotectiv ecap springs bac ktoits ini‐
tial position when positiv eterminal clamp 2
is disconnected from jump-s tarting connec‐
tion 1.
Yo uc an obtain fur ther information at aqualified
specialis tworks hop. Installing/removing
thef loor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Ensur efloor mats and carpets cannot
slip and pr ovide suf ficient room fort he
pedals. #
Do no tlay multiple floor mats or carpets
on topofo ne ano ther. #
Switc hoffall electrical consumers. Breakdown assis
tance 211

Pe
rm issible towing me thods Bo
th axle sont he
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles wit hauto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) Ye
s, if thes teering
wheel is fixe dint he
center position wit ha
st eering wheel lock
Ve hicles wit hall-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) No
NoTo
toww ithar aisedaxle: towing should be per‐
fo rm ed byatow ing compan y. To
wing away thev ehicle wit hbotha xleson
th eg round #
Obser vethen otes on permissible towing
me thods (/ page214). #
Mak esuret hat theb atter yisc onnected and
ch arge d.
When theb atter yisd ischar ged, thef ollowing sit‐
uations occur:
R The engine canno tbestarted.
R It is no tpossible torelease or appl ythe elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission canno tbeshiftedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essivel yhigh speeds or overlong dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atow ing speed of 30 mph(50 km/h)
mus tnotbe exc eeded. #
Atow ing distanc eof30miles (50 km)
mus tnotbe exc eeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth er eisam alfunc‐
tion, thea utomatic transmission ma ybe
loc kedinp osition 005D. If
th ea utomatic transmission cann otbe shif‐
te dtop osition 005C,transpor tthe vehicle
(/ page217).At ow ing vehicle wit hlifting
equipment is requ ired forv ehicle transport. &
WARNING Risk of accident whe ntow ing
av ehicle whic histoo heavy
If th ev ehicle being tow- star tedort owed
aw ay is heavier than thep ermissible gross
mass of your vehicle, thef ollowing situations
can occur:
R The towing eyem aybecome de tach ed.
R The vehicle/trailer combination may
swer veoreve noverturn. #
If ano ther vehicle is tow- star tedor
to we da way,its weight mus tnotexc eed
th ep ermissible gross mass of your own
ve hicle. If
av ehicle needs tobe towe dort ow st arted, its
we ight should no tbegreater that thep ermissible
gross mass of thet ow ing vehicle. #
Information on thev ehicle's permissible gross
mass can be found on thev ehicle identifica‐
tion plat e(/pag e252). #
Vehicles with automatic transmission: do
no to pen thed rive r's or co-driver door ,asthe
automatic transmission will automatically
shif ttop osition 005D. #
Installth et ow ing eye( /pag e218). #
Secur ethe towing device. Breakdown assis
tance 215

*
NO
TEDama gedue toincor rect connec‐
tion of thet ow bar #
Onlyconnec tthe towr ope or towb arto
th et ow ing eyes. %
Yo
uc an also secur ethe towing devic etothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing wit hatow ro pe Ther
eisar isk of an accident if youdon ot
obse rves afet ya nd pr otectiv emeasures when
to wing using atow ro pe.
Obser vethef ollowing points when towing
wit hat ow ro pe: #
Secur ethe towr ope on thes ame side
on bo thvehicles, if possible. #
Mak esuret he towr ope does not
exc eed thel egally prescribed length. #
Mar kthe towr ope in them iddle, e.g.
wit haw hitec loth (30 x30c m). This
makes other road user sawarethat a
ve hicle is being towe d. #
Obser vetheb rake lamps of thet ow ing
ve hicle while driving. Alw aysm aintain a
dis tance that ensures thet ow ro pe does
no ts ag. #
Do no tuse steel cables or chains to tow
yo ur vehicle. Otherwise, youc oul dd am‐
ag et he vehicle. #
Deactivat eautomatic locking (/ page50). #
Do no tactivat ethe HOLD function. #
Deactivat ethe tow- aw ay alar m(/pag e62). #
Deactivat eActiv eBrake Assi st (/ pag e150). #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005C. #
Release thep arking brake. &
WARNING Risk of accident du etolimi‐
te ds afet y-re lated function sduring the
to wing process
Saf ety-re lated function sarelimited or no lon‐
ge ra vailable in thef ollowing situations:
R thei gnition is switched off.
R theb rake system or po wersteering sys‐
te mism alfunctioning.
R thee nergy suppl yorthe on-boar delectri‐
cal sy stem is malfunctioning.
When your vehicle is then towe da way,signifi‐
cantly mor eeffor tm aybe requ ired tosteer
and brak ethan is normally required. #
Use atow bar. #
Mak esuret hat thes teering wheel can
mo vefreely ,befor etow ing thev ehicle
aw ay. *
NO
TEDama gedue toexc essiv etractive
po wer If
yo up ullaway sharpl y,thet ractiv epower
ma ybet oo high and thev ehicles could be
damaged. #
Pull away slowl yand smoo thly. To
wing avehicle wit hthe front or rear axle
ra ised *
NO
TEDama gewhen thei gnition is
switched on If
yo ul eave thei gnition switched on when
to wing thev ehicle wit hthe front or rear axle
ra ised, ESP ®
actuation can damag ethe brake
sy stem. #
The ignition mus tbeswitched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of thep ropeller shafts When ins
talling thep ropeller shafts, they can
be damaged if youdon otuse ne wscrew s.
Alw aysu se ne wscrew sw hen ins talling the
propeller shafts.
Onl yhave thep ropeller shafts ins talled or
re mo vedbyq ualified, skilled personnel. 216
Breakdown assis tance