2020 MERCEDES-BENZ SPRINTER maintenance

We
lcome tothew orld of Me rced es-Benz
Befor eyou firs td rive off, read these Operating
Instruction scarefull yand familiarize yourself with
yo ur vehicle. Fory our owns afet ya nd alon ger
ve hicle life, follo wt he instructions and warning
notices in these Operating Instructions. Disre‐
ga rding them ma yresult in damag etothevehicle
or environment or in personal injur y.
Ve hicle damag ecaused byfailur etoo bservethe
instructions is no tcovered bytheN ew Vehicle
Limited Warrant y.
The standar dequipmen tand produc tdesc ript ion
of your vehicle ma yvarya nd depends on thef ol‐
lowing factors:
R Model
R Order
R National version
R Availability
Mercedes-Ben zreser vest he right tointroduce
ch anges in:
R Design
R Equipment
R Tech nica lfeatures
Therefore, thed escription ma ydiffe rf romy our
ve hicle in some cases.
The following document sareinteg ralp arts of the
ve hicle:
R Printed Operating Instructions
R Maintenance Booklet
R Equipment-dependent supplements
Alw aysk eep these document sinthevehicle. If
yo us ellthev ehicle, alw aysp ass all documents
on tothen ew owner.
Daimle rVANS US A,LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
9075841706
9075841706

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damag eduetooperating conditions and
personal driving style The pollutant emission of
thev ehicle is
directl yrelated tothev ehicle's operation.
Operat eyour vehicle in an environmentally
re sponsible manner tohelp pr otect thee nvi‐
ro nment. Please obser vethef ollowing recom‐
mendations on ope rating conditions and per‐
sona ldriving style.
Operating conditions: #
Mak esuret hat thet irep ressures are
alw aysc orrect. #
Do no ttranspor tany unnecessa ry
we ight (e.g. aroof rack whic hisnol on‐
ge rrequired). #
Obser vethes ervice inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmen talp rotection. #
Alwaysh ave maintenance workcar ried
out at aqualified specialis tworks hop.
Pe rsonal driving style: #
Do no tdepress thea ccelera torp edal
when startin gthe engine. #
Do no twarmupt he engine while sta‐
tionar y. #
Driv ecarefully and maintai nasufficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shif tgear sing ood tim eand use each
ge ar onl yupto 00C3of its maximum
engine speed. #
Switc hoffthee ngine when in stationary
traf ficf or ap rolonged time. #
Driv einaf uel-efficient manne r.Pay
attention totheE CO displa yfor afuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-us ea nd recycle sub stan‐
ces ins tead of immediatel ydisposin gofthem.
The releva nt environmental guideline sand regula‐
tions ser vetoprotect thee nvironmen tand
should be follo we dc arefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damag ecaused bynotu sing recycled
re conditione dcomponents Mercedes-Benz
AGoffers recycled recondi‐
tione dcomponents and pa rtsw itht he same
qu ality as ne wparts .The same entitlement
from theL imited Warrant yisv alid as forn ew
parts. #
Recycled reconditione dcomponents
and pa rtsf romM ercedes-Benz AG. *
NO
TEThe ef fectivenes softherestra int
sy stems can be impaired byinstalling
accessor yparts, per form ing repair sor
we lding operations Airbags, Emer
gency Tensioning Device sas
we ll as control unit sand sensor sfor the
re stra int sy stems can be ins talled in thef ol‐
lowing areas of thev ehicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do no tins tall an yaccessories suc has
audio sy stems in these areas. #
Do no tperform repair sorw elding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialis tworks hop. If
yo uu se parts ,tires, wheel sorsafet y-re leva nt
accesso ries whic hhaven otbeen appr ovedby
Mercedes-Benz,t he operating safetyoft hevehi‐
cle ma ybejeopardized. Saf ety-re leva nt sy stems,
e.g. theb rake system, ma ymalfunction. Onl yuse
Mercedes-Benz Genuine Partsorp arts of equal
qu ality .Use onl ytires, wheels and accesso ries
th at ar eappr ove dfor your vehicle model.
Mercedes-Benzt estsgenuine pa rts, con version
parts and accessor yparts that ha vebeen
appr ovedfor your vehicle model forr eliability,
saf etya nd suitabilit y.Despit eongoing ma rket 20
General no tes

ar
ep resc ribed bylawa nd mus tbecorrect at all
times.
The factor yequipst he vehicle wit hawooden or
plastic cargo compartmentf loor;this is an inte‐
gral par tofthevehicle stru cture. If youh avet he
carg ocompa rtment floor remo ved, thev ehicle
body ma ybedamaged. Load securing will then
be impaired and them aximum loading capacity
of thet ie-down points will no longer be guaran‐
te ed. Therefore, do no thave thec argo compart‐
ment floor remo ved.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill
ISO 27956, whi chdescribes thee quipment for
properly securing aload in deliver yvehicles. If
th ev ehicle is used totranspo rtgoods, retrofitting
th ep artition is stronglyrecommended ,asprop‐
erly secu ring thel oad in vehicles without aparti‐
tion will alw aysbeac omplexoperation. Operating Instructions
These Operating Instructions describe all models,
as well as standar dand optional equipmen tof
yo ur vehicle that wa sa vailable at thet ime of
going topress. Countr y-specific dif fere nces are
possible .Notet hat your vehicle ma ynotbe
equipped wit hall functions described. This is also
th ec ase fors ystems and functions releva nt to
saf ety. Therefore, thee quipment on your vehicle
ma ydiffe rf romt hat in thed escriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ry our vehicle contains alistofa llth es ystems
in your vehicle.
Should youh ave anyq uestions concerning equip‐
ment and operation, consult an authorized
Mercedes -Benz Center.
The Operating Instruction sand Maintenance
Bookle tare impor tant documents and shoul dbe
ke pt inthev ehicle.
Note onvehicles whic hareequipped bybody
manu factu rers
Alw ayso bser vetheb ody manufacturer's Operat‐
ing Instructions. Youc oul do therwise failto rec‐
ognize dangers. Servic
eand vehicl eoperation Wa
rranty The Limi
tedW arrant yf or your vehicle is in
accordance wit hthe warrant yterms and condi‐
tions in theS ervice and Warrant yInforma tion
booklet.
Yo ur authorize dMercedes-Ben zCenter will
re place and repair all factor y-ins talled parts in
acco rdanc ewitht he term soft hefollowing war‐
ra nty term sa nd conditions:
R NewV ehicle Limited Warranty
R Exhaus tSystemW arranty
R Emissio nSystems Warranty
R California, Connecticut ,Maine, Massachu‐
setts, Ne wYork, Pe nnsy lvania ,Rhod eIsland
and Verm ont Emission Control Sy stem War‐
ra nty
R StateW arrant yE nforcement La ws("Lemon
La ws ")
Re placement parts and accessories ar ecovered
by theM ercedes-Benz Partsa nd Accessories
Wa rranties.
Thes eareavailable at an yauthorize dMercedes-
Ben zCenter.
% Should
youl ose your Servic eand Warranty
In fo rm atio nbooklet, ha vean authorized
Mercedes-Ben zCenter ar rang ef or areplace‐
ment .The ne wService and Warrant yInfor‐
mation bookle twillbep ostedtoy ou. Ve
hicl eoperation outside theU SAor Canada When
youa retra veling abroad wit hyour vehicle,
obser vethef ollowing points:
R service points or replacement parts ma ynot
be available immediatel y.
R unleaded fuel forv ehicles wit hacatalytic
con verter ma ynotbe available. Leade dfuel
can cause damag etothe catalytic con verter.
R thef uel ma yhave aconsiderabl ylower
octane number .Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models ar eavailable in
Europe thro ugh theE uropean Deliver yProgram.
Fo rm orei nformation, please consult an author‐
ized Mercedes-Benz Center ,orwrite to one of the
fo llowing addresses:
In theU SA: 22
General no tes

Diagnostic
sconnection
The diagnostic sconnectio nisonly intende dfor
th ec onnection of diagnostic devices at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident du etocon‐
necting device stothe diagnostics con‐
nection
If yo uc onnec tequipment toad iagnostics
connectio ninthevehicle, it ma yaffect the
operation of vehicle sy stems.
As aresult, theo perating saf etyoft hevehicle
could be af fected. #
Only connect thev ehicle diagnostics
connection todevices whic hhaveb een
te sted wit hregar dtot heir use and are
considered safe. &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. *
NO
TEBatter ydisch arging from using
device sconnec tedtot he diagnostics
connection Using devices at
thed iagnostics connection
drains theb atter y. #
Chec kthe charge leve loft he batter y. #
Ifth ec har geleve lisl ow,char getheb at‐
te ry,e .g. bydriving aconsiderable dis‐
ta nce. Connecting equipment
tothed iagnostics connec‐
tion can lead toemissions monitoring information
being reset, fore xamp le. This ma ylead tothe
ve hicle failing tomee tthe requ irements of the
next emissions inspection du ring them ain
inspection. Note
sonc hanges tothee ngine output
Output inc reases can:
R chang ethe emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. This
ma yconstitut eapunishable of fense under
nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particularly appliestos afet y-re leva nt wo rks.
Alw aysh avet he following workon thev ehicle
car ried out at aqualified specialis tworks hop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallation sand con‐
ve rsions
R workon electronic components
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen ters to
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data. General no
tes25

ASS
YSTP LUSs ervice in terv al display Fu
nction of theA SSYSTP LUSs ervice in terv al
display The ASS
YSTP LUSs ervice inter vald ispla yont he
instrument display prov ides informatio nonthe
re maining time or dis tance be fore then ext
service due date.
Yo uc an hide this service messag ebyusingthe
bac kbutton on thel eft-hand side of thes teering
wheel.
Yo uc an obtain fur ther information concerning
th es ervicing of your vehicle from aqualified spe‐
cialis tworks hop, e.g. an authorized Mercedes-
Benz Center. Displaying
thes ervice du edate On-boa
rdcomputer:
4 Service 5
ASSYSTP LUS
The next service due dat eisdisplayed. #
Toexitth ed ispla y:press theb ackb utton on
th el eft-hand side of thes teering wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcom‐
puter(/ page175) Ca
rrying out maintenance workregular ly *
NO
TEPrematur ewear thro ugh failur eto
obser veservice due dates Service
workwhic hisn otcar ried out at the
ri ght time or incomple tely can lea dto
inc reased wear and damag etothevehicle. #
Alwayso bser vethep rescribed service
inter vals. #
Alwaysh ave thep rescribed service
wo rkcar ried out at aqualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
valisb ased on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed mor eoften than presc ribed if the
ve hicle is operated under arduous conditions or
increased loads. Examples of arduous operating conditions:
R Regular city driving wit hfrequ ent intermedi‐
at es tops
R Mainly short-dis tance driving
R Frequent operation in mountainous terrain or
on poor road sur faces
R Whe nthe engine is of tenl eftidling forl ong
periods
R Operation in particula rlyd usty conditions
and/o rifair-reci rculation mod eisfrequ ently
used
In these or similar operating conditions, ha vethe
interior air filter ,engin eair cleaner ,engin eoil and
oil filter etc. changed mor efrequ ently .Ifthevehi‐
cle is subjected tohigher loads, thet ires mus tbe
ch eckedm oref requ entl y.Yo uc an obtain fur ther
information at aqualified specialis tworks hop. Batter
ydisconnection periods The ASS
YSTP LUSs ervice in terv al displa ycan
onl ycalculat ethe service due dat ewhen the
batter yisconnected. #
Notedown thes ervice due dat edispla yedon
th eI nstrument Displa ybefor edisconnecting
th eb atter y(/pag e214). Engine compartment
Opening and closing
theh ood &
WARNING Risk of accident if thee ngine
hood is unlatched while driving
An unloc kede ngin ehood ma yopen up when
th ev ehicle is in motion and bloc kyour vie w. #
Neveru nlatc hthe engine hood while
driving. #
Befor eevery trip, ensur ethat thee ngine
hood is latched. &
WARNING Danger of bu rnsw hen open‐
ing theh ood
If yo uo pen theh ood when thee ngine has
ove rheated or during afireint he engine com‐
partment, youc oul dc om eintoc ontact wi th
ho tg ases or other escaping operating fluids. #
Befor eopening theh ood, allo wthe
engine tocool down. 214
Maintenance and care

#
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. &
WARNING Risk of inju rydue tomoving
parts
Cer tainc omponents in thee ngine compart‐
ment ma ycontinue tomo veor suddenly
mo veagain even af tert he ignition has been
switched off, e.g. thec ooler fan.
Ma kesur eoft hefollowing befor eperform ing
ta sk sint he engine compartment: #
Switc hthe ignition off. #
Nevertouc hthe danger zone sur round‐
ing movin gcomponent parts ,e.g.t he
ro tatio na reaoft hefan. #
Remo vejewe lrya nd watches. #
Keep items of clo thing and hair away
from moving parts. &
WARNING Risk of inju ryfrom touching
component parts unde rvoltage
The ignition sy stem and thef uel injection sys‐
te mw orku nde rhigh voltage. If yout ouch
component parts whic hareunde rvoltage,
yo uc oul drecei vean electric shoc k. #
Nevertouc hcomponent parts of the
ignition sy stem or thef uel injection sys‐
te mw hen thei gnition is switched on. Liv
ec omponents of thef uel injection sy stem
include thei njec tors,for example.
Liv ec omponent softhe ignition sy stem include
th ef ollowing, fore xamp le:
R Ignitio ncoils
R Spar kplug connec tors
R Diagnostic soc ket &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponents in thee ngine compart‐
ment can be very hot, e.g. thee ngine, the
ra diator and parts of thee xhau stsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. If
yo uh ave tocar ryout an yworkint he engine
compartment, touc ho nlyt he following compo‐
nents:
R Hood
R Engine oil filler openin gcap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Risk of inju ryfrom using the
windshield wiper swhile thee ngine hood
is open
When thee ngine hood is open and thew ind‐
shield wiper saresetinm otion, youc an be
trapped bythew iper linkage. #
Alwayss witc hoffthew indshield wipers
and ignition befor eopening thee ngine
hood. #
Park thev ehicle in asafel ocation and on a
le ve ls urface if possible. #
Switc hoffthee ngine. #
Secur ethe vehicle agains trolling away. &
WARNING Risk of inju rywhen theh ood
is opened
When youo pen theh ood, it ma ysuddenly
drop int othe end position.
Ther eisar isk of injur yfor an yone in the
hood's rang eofm ovement. #
Befor ereleasing theh ood, ensur ethat
th es uppor tisfirmlyseatedint he
holder. #
Open theh ood onl ywhen ther eisn o-
one in theh ood's rang eofm ovement. Maintenance and care
215

#
Toopen: pull handle 1torelease theh ood. #
Reachi ntot he gapa nd push theh ood catch
handle upwards. #
Open theh ood and hold it up. #
Take support 1from theb rack et on the
hood and pull it down wards. #
Inse rtthes uppor tint ot he brac ketb elow 2. &
WARNING Risk offire due toflammable
material in thee ngine compartmen tor
th ee xhau stsystem
Clo thsoro ther flammable materials lef tin
th ee ngine compartmen tbymista ke could
igni teupon coming int ocontact wi thhots ec‐
tions of thee ngine or exhaus tsyst em. #
Ensur ethat ther ea reno flammable
ex tern al materials in thee ngine com‐
partmen torontheexhaus tsyst em
af te rm aintenance workhas been con‐
ducted. &
WARNING Risk of accident and inju ry
when opening and closing thee ngine
hood
When opening or closing thee ngine hood, it
ma ysuddenl ydropi ntot he end position.
Ther eisar isk of injur yfor an yone in the
engine hood's rang eofm ovement. #
Only open or close thee ngine hood
when ther ea reno persons in thee ngine
hood's rang eofm ovement. *
NO
TEDama getotheh ood Pushing
theh ood closed wit hyour hands
could dama geit. #
Toclos ethe hood, le titdropf romt he
specified height. #
Toclose: liftt he hood slightl y. #
Movesupport 1totheb rack et on theh ood
and apply light pressur etoengageit. #
Lowe rthe hood and le titdropf romah eight
of appr oximately 0.5 ft(15c m). #
If it is still possible toliftt he hood alittle,
open theh ood again and le titdropf roma
height of appr oximately 0.7 ft(20 cm) until it
engages cor rectly. Engin
eoil Che
cking thee ngine oil le velw ithad ipst ick &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponent pa rtsint he engine com‐
partment can be very hot, e.g. thee ngine, the
cooler and pa rtsoft heexhaus tsystem. #
Letthe engine cool down and only
to uc ht he component parts described
as follo ws. Depending on
thee ngine, thed ipstic kmaybe in
va rying locations in thee ngine compartment.
Wa itin gtimeb efor echecking theo il le vel:
R engin eatn ormal operatin gtemperature:
fi ve minutes
R engine no tatnormal operating temp erature
(the engine waso nlys tarted briefly ,for exam‐
ple): 30 minutes 216
Maintenance and care

#
Befor eopening theh ood, allo wthe
engine tocool down. #
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. If
yo uh ave tocar ryout an yworkint he engine
compartment, touc ho nlyt he following compo‐
nents:
R Hood
R Engine oil filler openin gcap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Risk offire and injur yfrom
engine oil
If engine oil comes int ocontact wi thhotc om‐
ponent parts in thee ngine compartment, it
ma yignite. #
Mak esuret hat no engine oil is spilled
next tothef iller opening. #
Allowthe engine tocool of fand thor‐
oughly clean thee ngine oil from compo‐
nent parts befor estartin gt he vehicle. *
NO
TEEngine damag eduetoincor rect oil
fi lter ,incor rect oil or additi ve #
Do no tuse engine oi loranoilfilter with
specifications deviatin gfromt hose
re qu ired fort he prescribed service
inter vals.
Mercedes-Benz recommends using original or
te sted replacement and service parts. #
Do no tchang ethe engine oil or oil filter
in order tosetc hang einter vals longer
th an those prescribed. #
Do no tuse an yadditive. #
Followt he instructions on thes ervice
inter vald ispla yfor changing thee ngine
oil. *
NO
TEDama gecaused byaddin gtoo
muc hengine oil To
om uche ngine oil can damag ethe engine
or thec atalytic con verter. #
Have excess engine oil remo vedata
qu alified specialis tworks hop. Engine OM651
Engine OM642
#
Turn cap 1counter-clockwise and remo veit. #
Adde ngin eoil. #
Replace cap 1and tur nitclockwise until it
engages. #
Chec kthe oil le vela ga in. Chec kusing theo n-
boar dcomputer (/ page217),ch eckw ith
th eo il dipstic k(/pag e216). Checking
thec oolant le vel &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponents in thee ngine compart‐
ment can be very hot, e.g. thee ngine, the
ra diator and parts of thee xhau stsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. 218
Maintenance and care