2020 MERCEDES-BENZ SPRINTER towing

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. %
Yo
u can also secure theto wing device tothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing with a tow rope There is a
risk of an accident if you do not
obse rve saf ety and pr otective measures when
to wing using a tow rope.
Obser vethefo llowing points when towing
with a tow rope: #
Secure theto w rope on the same side
on bo thvehicles, if possible. #
Make sure theto w rope does not
exc eed the legally prescribed length. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This
makes other road users aware that a
ve hicle is being towe d. #
Obser vethe brake lamps of theto wing
ve hicle while driving. Alw ays maintain a
dis tance that ensures theto w rope does
not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. Otherwise, you could dam‐
age theve hicle. #
Deactivate automatic locking (/ page 50).#
Do not activate the HOLD function. #
Deactivate theto w- aw ay alarm (/ page 62). #
Deactivate Active Brake Assi st (/ page 150). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely, before towing theve hicle
aw ay. *
NO
TEDama gedue toexc essive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. To
wing a vehicle with the front or rear axle
ra ised *
NO
TEDama gewhen the ignition is
switched on If
yo u lea vethe ignition switched on when
to wing theve hicle with the front or rear axle
ra ised, ESP ®
actuation can damage the brake
sy stem. #
The ignition must be switched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of the propeller shafts When ins
talling the propeller shafts, they can
be damaged if you do not use new sc rews.
Alw ays use new scr ews when ins talling the
propeller shafts.
Only ha vethe propeller shafts ins talled or
re mo vedby qualified, skilled personnel. 302
Breakd own assi stance

%
If
th e front axle is damaged, raise theve hicle
at the front axle and if there ar axle is dam‐
aged, raise theve hicle at there ar axle.
% Ve
hicles with automatic transmission
and rear-wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
The propeller shafts tothe drive axles must
be remo ved if the maximum permissible tow‐
ing dis tance is exceeded. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. #
Switch off the ignition. Loading
theve hicle for transport #
Obser vethe no tes on permissible towing
me thods (/ page 301, 302). #
Connect theto w bar totheto wing eyeto load
th eve hicle. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C.
% Ve
hicles with automatic transmission: in
th eeve nt of damage tothe electrics, the
automatic transmission may be loc ked in
position 005D.Toshift toposition 005C, provide
th e on-board electrical sy stem with po wer
( / page 295). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005D. #
Use the parking brake tosecure theve hicle
against rolling away. #
Only secure theve hicle bythe wheels. Ve
hicles with all-wheel drive/vehicles with
automatic transmission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. *
NO
TEVehicle damage due toimproper
loading An all-wheel drive
vehicle may be damaged if
it is tilted, pushed or mo ved while being loa‐
ded using a hydraulic platform. #
When loading a vehicle with all-wheel
drive, theve hicle should only be mo ved
and positioned byits own po wer. #
The vehicle and the sur face it is posi‐
tioned on should no longer be mo ved
when theke y is remo ved or if the door
is open. To
wing eyesto rage location The
towing eye is located in theve hicle tool kit in
th e front-passen gerfo ot we ll (/ page 305). Breakdown assis
tance 303

Installing/removing
theto wing eye Ins
talling and removing the front towing eye #
Toinstall the front towing eye: press the
to p of the co ver and remo vethe co ver. #
Screw intowing eye1clockwise tothestop
and tighten. #
Toremo vethe front towing eye: unsc rew
to wing eye1 counter-clockwise. #
Insert the co ver with theta bs at theto p and
push in at the bottom until the co ver engages. Re
ar towing eye (vehicles with passenger vehicle
appr oval)
% Re
ar towing eye2 is permanently attached
to theve hicle.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. To
w starting vehicle (eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to towstarting The automatic transmission may be damaged
in
the process of tow starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow star ted. #
Do not tow start vehicles with automatic
transmission. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and injury
due toove rloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alwaysre place faulty fuses with speci‐
fi ed new fuses containing the cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems could be
damaged byincor rect fuses. #
Only use fuses whi chhave been
appr ovedby Mercedes-Benz and which
ha ve the cor rect fuse rating. The electrical fuses in
your vehicle switch off
defective circuits. If a fuse blo ws, all the compo‐
nents on the circuit and their functions will cease
to operate.
Blown fuses must be replaced with fuses of an
equivalent specification, which you can de ter‐
mine bythe color and fuse rating. The fuse allo‐
cation chart and fur ther information on the elec‐
tric fuses and relays can be found in the "Fuse
allocation chart" supplement. 304
Breakd own assi stance

Tr
ailer hitch Note
s onthe trailer hit ch &
WARNING Risk of accident due toafte r‐
mar ket ins tallation of a trailer hitch that
is not permissible
If af term arke t ins tallation of a trailer hitch is
not permissible and you ins tall a trailer hitch
or other assembly parts, the longitudinal
frame member will be weakened and may
break. In this case, the trailer may come
loose from theve hicle.
There is a risk of an accident.
Only ins tall a trailer hitch af term arke t if it is
pe rm issible. Obser
vethe no tes on trailer operation
(/ page 169).
Re trofitting a trailer hitch is only pe rmissible if a
to wing capacity is specified in your vehicle docu‐
ments.
Yo u can obtain fur ther information on the trailer
hitch at a qualified specialist workshop.
Mercedes-Benz recommends that you ha ve a
trailer hitch retrofitted at an au thorized
Mercedes-Benz Center.
Only use a trailer hitch which has been tested
and specially appr ovedby Mercedes-Benz for
yo ur vehicle.
Use only a ball neck that has been appr ovedfor
yo ur vehicle and foryo ur Sprinter trailer hit ch.
No tes on the permissible dimensions of the ball
neck can also be found on the identification plate
of the trailer hitch.
The maximum permissible towing capacity for
traile rswithout a separate braking sy stem is
1, 653 lbs (750 kg). Tr
ailer loads The permissible
weights and loads which must
not be exceeded can also be obtained from the
fo llowing sources of information:
R Vehicle documents
R The identification plates of the trailer hitch,
trailer and vehicle
The values appr ovedby the manufacturer can be
fo und in thefo llowing table. If theva lues dif fer,
th e lo westvalue applies. Use a calibrated weigh‐ ing machine
tocheck thewe ight restrictions ha ve
been complied with before youstart your journe y. Te
ch nical da ta349

Ve
hicle type 3500 with a max. permissible gross weight of 9,900 lbs (4.490 t) (For Canada only) Pe
rm issible gross
we ight of vehicle/trailer
combination GCWR 6), 9)Pe
rm issible trailer load
GT W, braked 6) Pe
rm issible nose weight TWR
14 900 lbs (6.759 t) 2)
, only
fo r model series 90 7.657 8)5000 lbs (2.268 t)
2)
, only
fo r model series 90 7.657 8)500 lbs (0.227 t)
2)
, only for model series
90 7.657 8)
15 250 lbs (6.9 17t)3)
, not
fo r model series 90 7.657 8)75
00 lbs (3.402 t) 3)
, not
fo r model series 90 7.657 8)75
0 lbs (0.340 t) 3)
, not for model series
90 7.657 8) Ve
hicle type 3500 with a max. permissible gross weight of 9,990 lbs (4.531 t) (For USA only) Pe
rm issible gross
we ight of vehicle/trailer
combination GCWR 6), 9)Pe
rm issible trailer load
GT W, braked 6) Pe
rm issible nose weight TWR
14 990 lbs (6.799 t) 2)
, only
fo r model series 90 7.657 8)5004 lbs (2.270 t)
2)
, only
fo r model series 90 7.657 8)500 lbs (0.227 t)
2)
, only for model series
90 7.657 8)
15 250 lbs (6.9 17t)3)
, not
fo r model series 90 7.657 8)75
00 lbs (3.402 t) 3)
, not
fo r model series 90 7.657 8)75
0 lbs (0.340 t) 3)
, not for model series
90 7.657 8) Ve
hicle type 3500 XD with a max. permissible gross weight of 11,030 lbs (5.003 t) Pe
rm issible gross
we ight of vehicle/trailer
combination GCWR 6), 9)Pe
rm issible trailer load
GT W, braked 6) Pe
rm issible nose weight TWR
15 250 lbs (6.9 17t)4)
5004 lbs (2.270 t) 2)
, only
fo r model series 90 7.657 8)500 lbs (0.227 t)
2)
, only for model series
90 7.657 8)
optional: 7500 lbs
(3.402 t) 3)
, not for model
series 90 7.657 8) optional:
750 lbs (0.340 t) 3)
, not for
model series 90 7.657 8) Ve
hicle type 4500 with a max. permissible gross weight of 12,125 lbs (5.500 t) Pe
rm issible gross
we ight of vehicle/trailer
combination GCWR 6), 9)Pe
rm issible trailer load
GT W, braked 6) Pe
rm issible nose weight TWR
15 250 lbs (6.9 17t)4)
5004 lbs (2.270 t) 2)
, only
fo r model series 90 7.657 8)500 lbs (0.227 t)
2)
, only for model series
90 7.657 8)
optional: 7500 lbs
(3.400 t) 3)
, not for model
series 90 7.657 8) optional:
750 lbs (0.340 t) 3)
, not for
model series 90 7.657 8) 2)
Only NAFTA trailer cross member, towing capa‐
city 5,000 lbs. 3)
Only NAFTA trailer cross member, towing capa‐
city 7,500 lbs. 352
Tech nical da ta

4)
Only NAFTA trailer cross member, towing capa‐
city 5,000 or 7,500 lbs.
6) In trailer operation, no individual maximum per‐
missible gross weight of those specified in the
ta ble may be exceeded.
8) The vehicle length forve hicles with the model
series 90 7.657 (Ca rgoVa n) is 290 in (7,367 mm).
9) It is not possible to tow a trailer on vehicles
which ha venot been equipped wi tha trailer cou‐
pling as standard. In this case, the maximum per‐
missible gross vehicle weight cor responds tothe
maximum permissible gross weight of theve hicle
combination.
% If
th e trailer coupling is retrofitted, the identi‐
fi cation pla tes should be adap ted according ly
with the altered, maximum permissible
we ights. Please consult an authorized
Mercedes-Benz Center if you ha veany fur‐
th er questions. The body builder label is
found on the front-end
module abo vethera diator and con tains the maxi‐
mum permissible curb weight forth eve hicles. Lashing points and car
rier sy stems Information about
the cargo tie-down points *
NO
TERisk of accident if the maximum
loading capacity of the cargo tie-down
point is exceeded If
yo u combine various cargo tie-down points
to secure a load, alw aysta ke the maximum
loading capacity of thewe akest cargo tie-
down point into account.
During maximum full- stop braking, forc es may
act which can multiply thewe ight of the load. #
Always use se veral cargo tie-down
points todistribute and spread the load.
Distribute the load on the cargo tie-
down points evenly. The nominal
tensile stre ngth is the maximum per‐
missible tensile forc e.
Fu rther information on the cargo tie-down points
and tie-down eyes can be obtained in the "T rans‐
porting" section (/ page 272).
Ti e-d owney es
No minal tensile stre ngth of the tie-down eyes Ti
e-d owney es Nominal tensile
st re ngth
Pa ssenger Van3 50 daN
Cargo Van8 00 daN Loading
rails
No minal tensile stre ngth of the cargo tie-
down points in the cargo compa rtment Cargo tie-down
point
No
minal tensile
st re ngth
Loading rails on cargo
compartment floor 500 daN
Lo we r loading rail on
side wall 200 daN
Up per loading rail on
side wall 12
5 daN The
values specified apply only toloads resting
on the cargo compartment floor if you obse rve
th efo llowing:
R The load is secured totwo cargo tie-down
points on thera il
R The dis tance tothe nearest load-securing
point on the same rail is appr oximately 1 m Information about
roof racks &
WARNING Risk of inju ryif maximum roof
load is exceeded
If yo u place a load on thero of as well as any
ex tern al and internal attachments, theve hi‐
cle's center of gr avity will be raised and the
usual driving characteristics, as well as the
st eering and braking characteristics, will
ch ange. During cornering, theve hicle will tilt
more se verely and ma yre act more sluggishly
to steering mo vements.
If yo uexc eed the maximum roof load, the
driving characteristics, as well as thesteering Te
ch nical da ta353

Operating sy
stem
On-board computer .......................... .176
Operator's Manual (digital) ...................20
Outside mir rors ...................................... 97
fo lding in/out .................................... .97
Setting ................................................ 97
Setting options ................................... 16
Overhead control panel Adjusting the interior lighting .............87
Overview ............................................. 11P
Pa int (cleaning instructions) ...............287
Pa int code ............................................ .338
Pa rk position
Engaging ........................................... 12 3
Engaging au tomatically .................... .123
Pa rking aid
see Parking Assist PARKTRONIC
Pa rking Assist PARKTRONIC ...............15 6
Ac tivating ......................................... 15 6
Ad justing warning tones ................... 15 6
Drive AwayAssi st............................. 16 5
Fu nction ........................................... 15 6
Switching off .................................... 15 6
Sy stem limitations ............................1 56
Pa rking brake (electrical)
see Electric parking brake
Pa rking brake (manual)
see Manual parking brake
Pa rking for an extended period ...........14 4
Pa rking light .......................................... .84
Pa rking options
see Parking service
Pa rking service .................................... .240
No tes ................................................ 24 0
Selecting pa rking options ................ .240
Showing a parking option on the
map .................................................. 241
Pa rtition sliding door
Fr om the cargo compartment .............57
Fr om the driver's compartment ..........56
Pe rm issible gross mass ...................... 338
Pe rm issible towing me thods .............. 300
Pe ts in the vehicle .................................. 45
Phone book see Contacts
PIN pr otection
Ac tivating/deactivating .................... 213Placing a load on
the wheel ar ch........ 277
Plastic trim (care) ................................ 290
POI Quick access .................................... 230
Selecting ...........................................2 19
POI symbols Selecting .......................................... 236
Po we r supp ly
Battery main switch .......................... 121
Switching on (s tart/s top button) ...... 109
Po we rwa sher (care) ............................2 86
Po we r windo ws
see Side window
Pr ev ious destinations
Selecting .......................................... .219
Profile Calling up suggestions ..................... 203
Configuring suggestions ...................2 04
Creating a new profile ..................... .202
Deleting sug gestions ........................ 204
Maximum number of profiles .......... .202
Overview .......................................... 202
Re naming suggestions ..................... 204
Selecting a profile ............................ 203
Selecting profile options .................. 203
Showing the profile selection when
st arting theve hicle ........................... 203
Suggestions (o verview) .................... 203
Profile see User profile Q
QR code (rescue card) ...........................27
Qualified specialist workshop .............. 26 R
Ra ck systems (information) ................274
Ra dar senso rs....................................... 14 5
Ra dio
Ac tivating ......................................... 265
Ac tivating/deactivating radio text .... 267
Calling up thest ation list .................. 266
Deleting stations .............................. 266
Direct frequency ent ry..................... 266
Displaying eme rgency warnings ...... .266
Displ aying information ...................... 267
Displaying radio text ......................... 267
Editing station presets .................... .266
Menu (on-boa rdcompu ter) ............... 181
Moving stations ................................ 266 402
Index