2020 MERCEDES-BENZ METRIS service reset

New brake pads/linings ................ 143
Off-road driving ..............................
144
Overrun cut-off .............................. 140
Snow chains .................................. 281
Speed limitation ............................. 141
Towing a trailer .............................. 168
Wet road surface ........................... 142 E
EASY-PACK tailgate Problems with the tailgate

............... 82
EBD (electronic brake force distri-
bution)
Display message (vehicle with
steering wheel buttons) ................. 213
Display message (vehicle without
steering wheel buttons) ................. 199
Function/notes ................................ 68
Electric sliding door
Function ........................................... 78
Important safety notes .................... 78
Obstacle detection ........................... 78
Opening/closing from the inside ..... 79
Problem (malfunction) ..................... 81
Programming the key button ........... 80
Resetting ......................................... 80
Reversing feature ............................. 78
Electrical fuses
see Fuses
Electrical sliding door
Opening/closing from the out-
side .................................................. 78
Electronic brake force distribu-
tion
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency
Automatic measures after an
accident ........................................... 60
Emergency braking
see BAS (Brake Assist System)
Emergency release
Vehicle ............................................. 73
Emergency Tensioning Devices
Activation ......................................... 58 Emissions control
Service and warranty information ....
27
Engine
Altitude limit (diesel engine) .......... 146
Changing the power output ............. 32
Check Engine warning lamp ........... 233
Cleaning instructions ..................... 265
Display messages (vehicle with
steering wheel buttons) ................. 219
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Engine number ............................... 305
Irregular running ............................ 130
Jump-starting ................................. 272
Operating safety .............................. 32
Starting .......................................... 128
Starting problems .......................... 130
Switching off .................................. 139
Tow-starting (vehicle) ..................... 277
Engine electronics
Notes ............................................. 304
Problem (malfunction) ................... 130
Engine oil
Adding ........................................... 253
Additives ........................................ 309
Checking the oil level using the
dipstick .......................................... 252
Display messages (vehicle with
steering wheel buttons) ................. 220
Display messages (vehicle with-
out steering wheel buttons) ........... 205
Filling capacity ............................... 309
Information about oil consump-
tion ................................................ 309
Notes about oil grades ................... 308
Oil change ...................................... 309
Oil level (note) ............................... 252
Viscosity ........................................ 309
Engine oil additives
see Additives
Equipment/conversions ..................... 33
ESC (Electronic Stability Control)
see ESP ®
(Electronic Stability Program)
ESP ®
(Electronic Stability Pro-
gram)
Activating/deactivating (vehicle
with steering wheel buttons) ......... 190 Index
11

In some countries, certain parts are only offi-
cially approved for installation or modification
if they comply with legal requirements. All gen-
uine Mercedes-Benz parts satisfy these
requirements. Make sure that all parts are
suitable for your vehicle.
Always specify the vehicle identification num-
ber (VIN) ( Y page
304) and engine number
when ordering genuine Mercedes-Benz parts
(Y page 305). QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue
card for your vehicle. The current rescue card
contains the most important information on
your vehicle, e.g. the electric cable routes, in a
compact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code. Data stored in the vehicle
Electronic control units
Electronic control units are installed in your
vehicle. Some of them are necessary to ensure
that your vehicle functions safely, some are
there to support the driver (driver assistance
systems). In addition to that, your vehicle
offers convenience and entertainment func-
tions which are also made possible by the use
of electronic control units.
Electronic control units contain data memories
which can store technical information on the
vehicle's operating state, component stress,
maintenance requirements as well as technical
events and malfunctions either temporarily or
permanently.
In general, this information documents the sta-
tus of a component, a module, a system or the
surroundings, for example:
R operating states of system components (e.g.
fill levels, battery status, tire pressure)
R status messages concerning the vehicle or
its individual components (e.g. number of
wheel revolutions/speed, deceleration in movement, lateral acceleration, display of
fastened seat belts)
R malfunctions and defects in important sys-
tem components (e.g. lights, brakes)
R information on events damaging the vehicle
R system responses in special driving situa-
tions (e.g. air bag deployment, intervention
of stability control systems)
R ambient conditions (e.g. temperature, rain
sensor)
In addition to the underlying control unit func-
tion, this data can be used for the detection
and the rectification of malfunctions as well as
the optimization of vehicle functions by the
manufacturer. Most of this data is volatile and
is only processed in the vehicle itself. Only a
small proportion of the data is stored in event
or malfunction memories.
When you use services, the technical data
from the vehicle can be read out by service
network employees (e.g. workshops, manufac-
turers) or third parties (e.g. breakdown serv-
ices). Services can include repair services,
maintenance processes, warranty cases and
quality assurance measures. Data is read out
using the legally prescribed diagnostics con-
nection in the vehicle. The respective repre-
sentatives of the service network or third par-
ties collect, process and use the data. It docu-
ments technical states of the vehicle, helps
staff to find malfunctions and improve quality
and, in certain cases, is passed on to the man-
ufacturer. Furthermore, the manufacturer is
subject to product liability provisions. For this
reason, the manufacturer requires technical
data from vehicles.
Malfunction memories in the vehicle can be
reset within the scope of the repair or service
work carried out by a service outlet.
Depending on the equipment selected, you
can add data to the convenience and infotain-
ment functions of the vehicle yourself.
These include:
R multimedia data, such as music, films or
photos for playback in an integrated multi-
media system
R address book data for use in connection
with an integrated hands-free system or an
integrated navigation system
R navigation destinations entered
R data on the utilization of Internet services Introduction
35 Z

120 km/h! (only for certain countries)
maximum permissible speed exceeded
= Display panel for display messages, menus
and menu bar
? Transmission position (Y page 132)
A Fuel level
Fuel filler flap location indicator t: the
fuel filler cap is on the left-hand side
B è Rear window wiper
(Y page 110)
Display panel = shows the selected menu or
submenu and display messages. Menu overview
The Settings menu is only displayed when
the vehicle is stationary. You can think of the
order of the menus and functions as a circle.
Press È on the instrument cluster to scroll
through the menus.
If you scroll forward in the Settings menu
using 3, the setting from the previous sub-
menu or function is adopted.
If you press È in a submenu, the submenu or
function is exited without adopting the setting.
The display then shows the start screen of the
Settings menu.
Operation information can be found under
"Operating the on-board computer"
(Y page

176).
Depending on the vehicle equipment, you can
call up the following menus, displays or func-
tions:
R trip odometer and odometer display
(Y page 177)
R trip computer display (Y page 177)
R current range display (Y page 178)
R current fuel consumption display
(Y page 178)
R digital speedometer ( Y page 178)
R coolant temperature gage (Y page 178)
R display messages in the message memory
(Y page 195)
The following menus, displays and functions
are only displayed when the vehicle is station-
ary:
R next service due date display ( Y page 258)
R tire pressure monitor restart (Y page 285)
R Settings menu for setting or activating/
deactivating driving and driver assistance systems as well as display options
(Y page

179) Distance menu
Odometer
If the display shows the speed in the header,
the display beside trip odometer : also
shows the outside temperature.
You can switch the permanent display in the
header

(Y page 180).
Use the buttons in the instrument cluster.
X To display: press and hold È until the dis-
play shows trip odometer : and odome-
ter ;.
X To reset: press and hold 3 until the trip
odometer is reset to 0.0.
You can set the unit of measurement for the
trip odometer in the Distance Unit: sub-
menu (Y page

180). Trip computer menu
Trip computer
:
Distance
; Length of journey
= Average fuel consumption
? Average speed On-board computer (vehicles without steering wheel buttons)
177
On-board computer and displays Z

Use the buttons in the instrument cluster.
X To display: press È to select the trip com-
puter display.
The values displayed relate to those meas-
ured since the trip computer was last reset.
X To reset values: press and hold 3 until all
values are reset.
The trip computer is automatically reset if the
value exceeds 9,999 hours or 99,999 miles.
You can set the unit of measurement for con-
sumption and distance in the Distance
Unit: submenu ( Y page 180).Range menu
Use the buttons in the instrument cluster.
X Press È to select the Range display.
The approximate range that can be covered
is calculated according to your current driv-
ing style and the amount of fuel in the tank.
If there is only a small amount of fuel left in
the fuel tank, the display shows a vehicle
being refueled Ï instead of the approxi-
mate range.
You can set the unit of measurement for dis-
tance in the Distance Unit: submenu
(Y page

180). Current fuel consumption menu
:
Recuperation display
; Range Use the buttons in the instrument cluster.
X Press È to select the fuel consumption bar
display.
Recuperation display : shows whether, and,
if so, how much kinetic energy is being trans-
formed into electric current whilst the vehicle
is coasting. The recuperated energy is then
stored in the starter battery. Recuperation dis-
play : is dependent on the engine installed
and is therefore not available in all vehicles.
You can set the unit of measurement for con-
sumption in the Distance Unit: submenu
(Y page

180). Digital speedometer menu
Use the buttons in the instrument cluster.
X Press È to select the speed display.
You can set the unit for the digital speedome-
ter in the Distance Unit: submenu
(Y page

180). Coolant temperature menu
G
WARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. 178
On-board computer (vehicles without steering wheel buttons)
On-board computer and displays

R
activating/deactivating or adjusting vehicle
functions in the Vehicle submenu
(Y page
193)
R resetting the settings to Factory Setting
( Y page 194)
Instrument cluster submenu Selecting the unit for the distance
With the Display Unit Speed-/Odometer:
function, you can select whether the display
shows certain information in kilometers or
miles.
Using the steering wheel buttons
X Press = or ; to select the Settings
menu.
X Press : or 9 to select Inst. Clus‐
ter.
X Press a to confirm.
X Press : or 9 to select the Display
Unit Speed-/Odometer: function.
The display indicates the selected km or
Miles setting.
X Press a to change the setting.
The unit for the distance will be selected for:
R Digital speedometer in the Trip menu
R Odometer and trip odometer
R Trip computer
R Current consumption and range
R Navigation instructions in the Navi menu
R Cruise control
R Service interval display
Setting the display language Using the steering wheel buttons
X Press = or ; to select the Settings
menu.
X Press : or 9 to select Inst. Clus‐
ter.
X Press a to confirm.
X Press : or 9 to select Language:.
The display shows the current language
selection for all display messages.
X Press a to change the setting.
X Press : or 9 to select the desired
language.
X Press the a button to save the selection. Selecting the permanent display func-
tion
Using the Permanent Display: function, you
can switch the display in the header between
outside temperature and speed.
If the display shows the speed in the header,
the display shows the outside temperature
with the odometers (Y page
183). The addi-
tional speedometer unit in the header is
always inverse to the speedometer unit.
Using the steering wheel buttons
X Press = or ; to select the Settings
menu.
X Press : or 9 to select Inst. Clus‐
ter.
X Press a to confirm.
X Press : or 9 to select Permanent
Display:.
X Press a to confirm.
The display shows the current selection of
Outside Temp. or Speedom..
X Press a to change the setting.
Clock/Date submenu Setting the time
Using the steering wheel buttons
X Press = or ; to select the Settings
menu.
X Press : or 9 to select Time/Date.
X Press a to confirm.
X Press : or 9 to select the Time:
function.
The display shows the current time.
X To set the time: press a again.
X Press = or ; to switch between
hours and minutes.
X Press : or 9 to set the hours or
minutes.
X Then press a to confirm.
The display shows the updated time.
Setting the date Using the steering wheel buttons
X Press = or ; to select the Settings
menu.
X Press : or 9 to select Time/Date.
X Press a to confirm.192
On-board computer (vehicles with steering wheel buttons)
On-board computer and displays

Maintenance
General notes
H
Environmental note
Observe measures to protect the environ-
ment when working on the vehicle. You
must observe the legal requirements when
disposing of service products, e.g. engine
oil. This also includes all components, e.g.
filters, which have come into contact with
service products. Any qualified specialist
workshop can provide information about
this.
Dispose of empty containers, cleaning
cloths and care products in an environmen-
tally responsible manner. Comply with the
instructions for use of the care products.
Do not run the engine for longer than neces-
sary when the vehicle is stationary.
Before carrying out maintenance measures
and repairs, you must read the following docu-
ments relating to maintenance measures and
repairs:
R relevant sections of the technical documen-
tation such as the Operator's Manual and
workshop information
R legal stipulations such as work safety regu-
lations and accident prevention regulations
While working under the vehicle, you must
secure the vehicle on jack stands with suffi-
cient load capacity.
Never use a vehicle jack instead of stands. The
jack is designed only to raise the vehicle for a
short time when changing a wheel. It is not
suited for performing maintenance work under
the vehicle.
Please also refer to the notes about qualified
specialist workshops
(Y page 32).
The scope and regularity of the inspection and
maintenance work primarily depend on the
often diverse operating conditions. Specialist
knowledge beyond the scope of this Opera-
tor's Manual is required when carrying out
testing and maintenance work. This work
should only be carried out by trained staff.
The vehicle Maintenance Booklet describes
the scope and frequency of maintenance work
and contains additional notes on the Limited
Warranty. You will find information about ser- vice products approved by Mercedes-Benz and
capacities under "Service products and capaci-
ties"

(Y page 305)
Maintenance services must be carried out in
accordance with the provisions and recom-
mendations in the Maintenance Booklet. Not
doing so could void the warranty claim and
lead to refusal of goodwill gestures after the
manufacturer has submitted a damage report.
Observe the information under "Mercedes-
Benz genuine parts" (Y page 34). Service interval display
General notes The service interval display informs you of the
next service due date. Information on the type
of service and service intervals can be found in
the Maintenance Booklet.
i The service interval display does not pro-
vide information about the engine oil level.
The service interval display should therefore
not be confused with the engine oil level dis-
play.
For example, the display shows one of the fol-
lowing service messages for a few seconds: R Service A in .. days
R Service A Due or Service A Due
R Serv. A Exceed. by .. Days
Then either the remaining time or distance
until the next service due date is displayed. If
the service due date has been exceeded, the
elapsed time or distance traveled after the
overdue service date is shown. The letter in
the display message indicates which service is
due. A stands for a minor service and B for a
major service.
A qualified specialist workshop, e.g. an author-
ized Mercedes-Benz Commercial Van Center,
will reset the service interval display after the
service work has been carried out. You can
also obtain further information on mainte-
nance work, for example. Maintenance
257
Maintenance and care Z

tery is located in the seat base of the left-hand
front seat.
Example: starter battery
X Place the battery on the door sill panel as
shown and secure with handles = if neces-
sary.
X Connect positive clamp ; to positive termi-
nal :. Always observe the positive terminal
installation position shown when doing so.
The positive lead must be routed parallel to
the side of the battery housing in the con-
nection area.
X Place the positive clamp cover on positive
terminal :.
X Fold both handles = down onto the battery.
X Push the battery into the seat base until the
negative terminal can be connected.
X Connect the negative clamp to negative ter-
minal ?.
X Push the battery into the seat base as far as
it will go. Open seat base with installed battery (example:
right-hand front seat) X
Push vent hose A onto the battery connec-
tion next to the negative pole ? at the top.
X Guide holder C over the lower side of the
battery housing and the threads for screws
B.
X Screw on holder C with screws B.
The battery is secured to prevent slipping. Seat base (example: right-hand front seat)
X Insert cover E down in front of the battery
compartment into the seat base and close
it.
Latching springs D of cover E should
engage audibly.
Carry out the following work after connecting
the battery:
X Reset the side window (Y page 86).
X Reset the electric sliding doors ( Y page
80). Charging
G
WARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery,
gases can escape from the battery. There is
a risk of an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
If the indicator/warning lamps do not light up
in the instrument cluster when temperatures
are low, it is probably because the discharged
battery has frozen. Should this be the case, do
not jump-start the vehicle or charge the bat-
tery. The service life of a thawed battery may
be shorter. Start-up behavior may deteriorate,
in particular at low temperatures. Have the 262
Battery
Maintenance and care