2020 MERCEDES-BENZ METRIS change time

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the infor-
mation and warning notes in this Operating
Instructions for your own safety and to ensure
a longer operating duration of the vehicle. Fail-
ure to observe the instructions may lead to
damage to the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New
Vehicle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
R Model
R Order
R Country specification
R Availability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz continues to develop its vehi-
cles.
Mercedes-Benz reserves the right to introduce
changes in:
R Design
R Equipment
R Technology
Therefore, the descriptions provided may
occasionally differ from your own vehicle.
The following are integral parts of the vehicle:
R Operating Instructions
R Maintenance or Service Booklet
R Equipment-dependent operating instructions
Keep these printed documents in the vehicle
at all times. Should you sell the vehicle, always
pass the documents on to the new owner.
4475844504 É44 75844504lËÍ

Cargo compartment
Options .......................................... 244
Seating ............................................ 90
Cargo compartment lamp
Changing bulbs .............................. 104
Cargo compartment lighting
Switching on centrally ................... 103
Switching on locally ....................... 103
Cargo tie-down points and tie
downs
Important safety notes .................. 244
Cargo tie-down rings
Permissible tensile load ................. 314
Center console
Controls ........................................... 43
Central locking
Activating/deactivating the
acoustic locking confirmation
(on-board computer) ...................... 194
Automatic locking ............................ 76
Automatic locking (on-board
computer) ...................................... 194
Locking/unlocking (buttons) ........... 75
Locking/unlocking (emergency
key element) .................................... 72
Locking/unlocking (SmartKey) ........ 71
Central locking system
see Central locking
Change of address .............................. 28
Change of ownership .......................... 28
Changing a bulb
Ambient lamp in the front door ...... 104
Halogen headlamps ....................... 105
Mirror lamp in the headliner .......... 104
Signal and ambient light in the
tailgate .......................................... 105
Trunk lamp in the side trim panel .. 104
Changing bulbs
Additional turn signals ................... 107
Ambient lamp in tailgate ................ 104
Backup lamps ................................ 108
Brake lamps ................................... 108
Cargo compartment lamp .............. 104
Daytime running lamps .................. 107
High-beam headlamps ................... 107
Installing/removing a rear lamp
cluster ........................................... 108 Installing/removing the cover in
the wheel arch
............................... 106
Installing/removing the tail lamp ... 108
Interior light ................................... 103
Interior lighting .............................. 103
Low-beam headlamps .................... 106
Overview of lamp types (front
bulbs) ............................................. 106
Overview of lamp types (rear
bulbs) ............................................. 108
Parking lamps ................................ 107
Rear fog lamp ................................ 108
Rear interior light in the head-
liner ............................................... 104
Standing lamps (front) ................... 107
Standing lamps (rear) .................... 108
Tail lamps ...................................... 108
Trunk lamp in the headliner ........... 103
Turn signals (front) ......................... 107
Turn signals (rear) .......................... 108
see Changing light bulbs
Child
Restraint system .............................. 62
Child seat
Forward-facing restraint system ...... 64
LATCH-type (ISOFIX) child seat
anchors ............................................ 63
On the front-passenger seat ............ 64
Rearward-facing restraint system .... 64
Top Tether ....................................... 63
Child-proof locks
Important safety notes .................... 65
Sliding door ..................................... 66
Children
Special seat belt retractor ............... 61
Children in the vehicle
Important safety notes .................... 60
Cigarette lighter ................................ 240
Cleaning
Trailer tow hitch ............................. 268
Cleaning
see Care
Climate control
Air conditioning in the rear com-
partment ........................................ 117
Control panel for dual-zone auto-
matic climate control ..................... 116
Controlling automatically ............... 119 Index
7

Operating Instructions
Before the first journey
These Operating Instructions, the Maintenance
or Service Booklet and the equipment-depend-
ent Supplements are integral parts of the vehi-
cle. Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
Before your first journey, read these docu-
ments carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
always follow the instructions and warning
notes in these Operating Instructions. Disre-
garding them may lead to damage to the vehi-
cle or personal injury.
Any damage to the vehicle which has been
caused by disregarding the instructions will
not be covered by the New Vehicle Limited
Warranty. Implied warranty
! Observe the notes in this Operator's Man-
ual regarding the correct operation of your
vehicle and possible damage to the vehicle.
Damage to the vehicle which is caused by
violation of these notes is not covered by
the Mercedes-Benz implied warranty or the
new or used-vehicle warranty. Vehicle equipment
These Operating Instructions describe all the
models and standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific deviations
are possible. Bear in mind that your vehicle
may not be equipped with all the functions
described. This also applies to safety-relevant
systems and functions. The equipment in your
vehicle may therefore differ from that shown in
the descriptions and illustrations.
All systems found in your vehicle are listed in
your vehicle's original purchase agreement.
Contact a Mercedes-Benz Commercial Van
Center if you have any questions about equip-
ment or operation. Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the
Service and Warranty Information booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed
parts in accordance with the terms of the fol-
lowing warranties: R New Vehicle Limited Warranty
R Exhaust System Warranty
R Emission Systems Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
R State Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories Warranties. You can obtain these from
any Mercedes-Benz Commercial Van Center.
i Should you lose your Service and Warranty
Information booklet, contact a Mercedes-
Benz Commercial Van Center for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you. Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the pur-
chase or leasing price be refunded if
Mercedes-Benz USA, LLC and/or authorized
workshops or service centers are not able,
after several justifiable repairs, to rectify major
damage to or malfunctions of the vehicle as
covered by the contractual warranty provi-
sions. Customers who purchase or lease a
vehicle can have the vehicle repaired within a
period of 18 months after delivery or after a
mileage of up to
29,000 km (equals approx.
18,000 miles), whichever comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to
the occupants of the vehicle during driving
has been repaired at least twice and Introduction
27

Mercedes-Benz, LLC has been informed in
writing of the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity
of such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs
resulting from the same or other major
defects or damage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz
Sandy Springs, GA 30328 Maintenance
USA only:
Always bring the Maintenance Booklet with
you when taking the vehicle to a Mercedes-
Benz Commercial Van Center. Your customer
service advisor enters each service into the
Maintenance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes
(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Informa-
tion booklet (Canada). Both are located in your
vehicle document wallet. Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes

(1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if neces-
sary, to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available
for the next owner.
If your vehicle was purchased as a used vehi-
cle, please send us the "Notice of Purchase of
Used Car" from the Service and Warranty
Information booklet or phone the Mercedes-
Benz Customer Assistance Center (USA) on
hotline number 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (Can-
ada) on 1-800-387-0100. Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points: R Service facilities or replacement parts may
not be available immediately.
R Unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic con-
verter.
R The fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Pro-
gram. Please consult a Mercedes-Benz Com-
mercial Van Center for further information, or
write to one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue 28
Introduction

that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affec-
ted by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer
need them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal
when starting the engine.
R do not warm up the engine when the vehi-
cle is stationary.
R drive carefully and maintain a safe dis-
tance from the vehicle in front.
R avoid frequent, sudden acceleration and
braking.
R change gear in good time and use each
gear only up to Ô of its maximum engine
speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel con-
sumption. Environmental issues and recom-
mendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment. Operating safety and vehicle
approval
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an acci-
dent.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist work-
shop.
Airbags and pyrotechnic Emergency Tension-
ing Devices contain perchlorate material,
which may require special handling or environ-
mental protection measures. National guide-
lines must be observed during disposal.
For California, you will find further information
online at: http://www.dtsc.ca.gov Notes on driving
Damage to the vehicle may occur in the follow-
ing cases:
R The vehicle becomes grounded, e.g. on a
high curb or an unpaved road.
R You drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road.
R A heavy object strikes the underbody or
chassis components.
In such situations, the body, frame, under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no 30
Introduction

longer withstand the strain they are designed
for.
If the underbody paneling is damaged, flamma-
ble material, such as leaves, grass or twigs,
could collect between the underbody and
underbody paneling. If these materials come in
contact with hot parts of the exhaust system
for an extended period, they can catch fire.
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system. There
is a risk of fire.
When driving on an unpaved road or off-
road, check the vehicle underside regularly.
In particular, remove trapped plant parts or
other flammable material. Contact a quali-
fied specialist workshop immediately if dam-
age is detected.
Have the vehicle checked and repaired imme-
diately at a qualified specialist workshop. If, on
continuing your journey, you notice that driv-
ing safety is impaired, pull over and stop the
vehicle immediately, paying attention to road
and traffic conditions. In such cases, consult a
qualified specialist workshop. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Opera-
tion is subject to the following two conditions:
1) These devices may not cause harmful inter-
ference, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void
the user's authority to operate the equip-
ment".
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, includ- ing interference that may cause undesired
operation of the device".
Diagnostics connection
The diagnostics connection is used for con-
necting diagnostic equipment at a qualified
specialist workshop. G
WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Only connect equipment to a diagnostics
connection in the vehicle, which is approved
for your vehicle by Mercedes-Benz. G
WARNING
Make sure that there is sufficient clearance
around the pedals when floormats are used,
and that the floormats are properly secured.
The floormats must be correctly secured at
all times using the securing knob and retain-
ers.
Before you drive off, check the floormats
and secure them if necessary. A floormat
which is not properly secured can slip and
thereby interfere with the movement of the
pedals.
Do not place floormats on top of one
another.
! Draining the battery through using devices
on the diagnostics connection.
Using devices at the diagnostics connection
places a load on the battery.
R Check the battery charge status.
R Charge the battery if the charge status is
low. Introduction
31 Z

This data can be saved locally in the vehicle or
is located on a device that you have connected
to the vehicle (e.g. smartphone, USB flash
drive or MP3 player). If this data is saved in
the vehicle, you can delete it at any time.
Transfer of this data to third parties is only
possible at your request, predominantly while
using online services and in accordance with
the settings you have selected.
You can save convenience settings/customi-
zations in the vehicle and change them at any
time.
Depending on the piece of equipment in ques-
tion, these can include:
R settings for the seat and steering wheel
positions
R suspension and air-conditioning settings
R customizations such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another
mobile end device to the vehicle. You can
operate this device using the integrated con-
trols in the vehicle. This allows images and
sound from the smartphone to be output
through the multimedia system. Simultane-
ously, certain information is transferred to
your smartphone.
Depending on the type of integration, this can
include:
R general vehicle status
R position data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
No further interaction between smartphone
and vehicle takes place and, in particular, it is
not possible to actively access vehicle data.
The type of additional data processing is deter-
mined by the provider of the app being used.
Which settings can be made, if at all, depend
on the respective app and the operating sys-
tem of your smartphone. Online services
Wireless network connection If your vehicle has a wireless network connec-
tion, data can be exchanged between your
vehicle and other systems. The wireless net-
work connection is made possible by the vehi-
cle's own transceiver or by mobile end devices
that you have brought into the vehicle (e.g. smartphones). This wireless network connec-
tion can be used to access online functions.
This includes online services and apps provi-
ded by the manufacturer or other providers.
Services provided by the manufacturer In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place (e.g. manufacturer's operat-
ing instructions, website) and provides the
associated information subject to data protec-
tion legislation. Personal data may be used
when providing online services. The data
exchange for this takes place via a secure con-
nection, e.g. with the manufacturer's IT sys-
tems intended for the purpose. The collection,
the processing and the use of personal data
above and beyond the provision of services is
only permitted on the basis of a legal permit or
the consent of the person involved.
In most cases, you can enable or disable the
services and functions, some of which are sub-
ject to a charge. In some cases it will also
apply to the entire data connection of the vehi-
cle. There are exceptions to this; in particular,
legally prescribed functions and services such
as the "E-Call" traffic emergency call system.
Services provided by third parties If it is possible to use online services from
other providers, these services are the respon-
sibility of the provider in question and subject
to that provider's data protection conditions
and terms of use. The manufacturer has no
influence over the content exchanged in this
connection.
Please ask the respective service provider for
information on the type, extent and purpose of
the collection and use of personal data in the
context of services provided by third parties.36
Introduction

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of
your vehicle that were available at the time of
going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions rel-
evant to safety.
Read the information on qualified specialist
workshops (Y page
32).Key
Important safety notes
G
WARNING
If children are left unsupervised in the vehi-
cle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the automatic transmission out of
park position P.
R start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle.
Never leave children or animals unattended
in the vehicle. Always keep the SmartKey
out of reach of children. G
WARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This
could cause the engine to be switched off.
There is a risk of an accident.
Do not attach any heavy or large objects to
the SmartKey. Remove any bulky key rings before inserting the SmartKey into the igni-
tion lock.
! Keep the key away from strong magnetic
fields. The remote control function may oth-
erwise be damaged.
Strong magnetic fields can occur in the
vicinity of powerful electrical installations.
Do not keep the key:
R with electronic devices, e.g. a mobile phone
or another key
R with metallic objects, e.g. coins or metal foil
R in metallic objects, e.g. metal cases
This can affect the key's functionality. Key functions
:
Battery check lamp
; & To lock the vehicle centrally
= 5 To unlock the sliding doors and the
tailgate or rear-end door or to unlock and
open or close the electric sliding door
? Mechanical key
A % To unlock the vehicle centrally or
unlock the front door(s) only
The vehicle's equipment includes two keys.
There is a mechanical key in each key.
The key can be used to unlock the vehicle
from some distance. To prevent theft, only use
the key in the immediate vicinity of the vehi-
cle.
Change the batteries immediately if battery
check lamp : does not light up briefly with
every press of a button (Y page

73).
X To unlock centrally: press the % but-
ton.
The turn signals flash once. Key
71
Opening and closing Z