2020 MERCEDES-BENZ METRIS maintenance

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operating
Instructions carefully and familiarize yourself
with your vehicle. Please adhere to the infor-
mation and warning notes in this Operating
Instructions for your own safety and to ensure
a longer operating duration of the vehicle. Fail-
ure to observe the instructions may lead to
damage to the vehicle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New
Vehicle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
R Model
R Order
R Country specification
R Availability
The illustrations in this Operating Instructions
show a left-hand-drive vehicle. The location of
vehicle parts and controls for right-hand drive
vehicles differ accordingly.
Mercedes-Benz continues to develop its vehi-
cles.
Mercedes-Benz reserves the right to introduce
changes in:
R Design
R Equipment
R Technology
Therefore, the descriptions provided may
occasionally differ from your own vehicle.
The following are integral parts of the vehicle:
R Operating Instructions
R Maintenance or Service Booklet
R Equipment-dependent operating instructions
Keep these printed documents in the vehicle
at all times. Should you sell the vehicle, always
pass the documents on to the new owner.
4475844504 É44 75844504lËÍ

Display messages (vehicles with
steering wheel buttons) .......................
209
Indicator and warning lamps in the
instrument cluster ............................... 227 Stowing and features .......................
238
Useful information ...............................
238
Stowage spaces and stowage com-
partments ............................................ 238
Sun visors ............................................ 239
Cup holder ........................................... 239
Bottle holder ........................................ 240
Ashtray ................................................ 240
Cigarette lighter ................................... 240
12 V socket ......................................... 241
Mobile communications equipment ..... 241 Transporting loads
............................242
Useful information ...............................
242
Loading guidelines ............................... 242
Load distribution ................................. 243
Securing loads ..................................... 244
Lashing straps ..................................... 246
Securing loads ..................................... 248
Carrier systems ................................... 249 Maintenance and care
......................250
Useful information ...............................
250
Engine compartment ........................... 250
Maintenance ........................................ 257
Battery ................................................. 258
Care ..................................................... 263 Breakdown assistance
.....................270
Useful information ...............................
270
Where will I find...? .............................. 270
Flat tire ................................................ 272
Jump-starting ....................................... 272
Tow-starting and towing away ............. 274
Electrical fuses .................................... 277 Wheels and tires ...............................
278
Useful information ...............................
278
Important safety notes ........................ 278
Operation ............................................ 278 Operation in winter .............................. 280
Tire pressure

....................................... 282
Loading the vehicle .............................. 289
What you should know about wheels
and tires .............................................. 292
Changing wheels ................................. 297
Wheel and tire combinations ............... 301
Spare wheel ......................................... 302 Technical data ...................................
304
Useful information ...............................
304
Vehicle electronics .............................. 304
Identification plates ............................. 304
Service products and capacities .......... 305
Vehicle data ......................................... 312 Contents
3

Load protection net ...........................
248
Loading guidelines ............................ 242
Loading rails
Maximum tensile strength ............. 314
Loads
Securing ........................................ 244
Transporting .................................. 242
Locking
see Central locking
Locking centrally
see Central locking
Low-beam headlamps
Display messages (vehicle with
steering wheel buttons) ................. 216
Display messages (vehicle with-
out steering wheel buttons) ........... 202
Driving abroad ............................... 141
Replacing bulbs ............................. 106
Switching on/off ........................... 100
Lumbar support ................................... 89M
M+S tires ............................................
280
Maintenance ...................................... 257
Maintenance points under the
hood .................................................... 252
Maximum permissible speed
Speed limitation (tires) .................. 141
Mechanical key
Function/notes ................................ 72
Inserting .......................................... 73
Locking vehicle ................................ 73
Removing ......................................... 72
Media Interface
Connections ..................................... 43
Memory card (audio) ......................... 187
Memory function
Seat ................................................. 97
Mercedes-Benz Commercial Van
Center
see Qualified specialist workshop
Mercedes-Benz Service24h .............. 272
Message memory
On-board computer (vehicle with
steering wheel buttons) ................. 209
On-board computer (vehicle with-
out steering wheel buttons) ........... 195 Messages
see Warning and indicator lamps
Mirrors
Exterior mirrors

................................ 97
Important safety notes .................... 96
Rear-view mirror .............................. 96
see Vanity mirror
Mobile phone
Type approval/frequency .............. 304
Mobile phone
see Telephone
Model series
see Vehicle identification plate
Modifying the programming
(SmartKey) ........................................... 72
Mounting wheels
Lowering the vehicle ...................... 300
Mounting a new wheel ................... 300
Preparing the vehicle ..................... 298
Raising the vehicle ......................... 298
Removing a wheel .......................... 299
Removing and mounting the
spare wheel ................................... 303
Securing the vehicle against roll-
ing away ........................................ 298
MP3
Operation ....................................... 187 N
Navigation Menu (on-board computer) ............

185
Notes on breaking-in a new vehi-
cle ....................................................... 126 O
Occupant Classification System
(OCS) Conditions .......................................

54
Faults ............................................... 57
Operation ......................................... 54
Self-test ........................................... 56
Occupant safety
Air bags ........................................... 51
Automatic measures after an
accident ........................................... 60
Belt warning ..................................... 50
Children in the vehicle ..................... 60 Index
15

Selecting the display units (vehi-
cle without steering wheel but-
tons) ..............................................
180
Trip meter
see Trip odometer
Trip odometer
Displaying (vehicle with steering
wheel buttons) ............................... 183
Displaying (vehicle without steer-
ing wheel buttons) ......................... 177
Resetting (vehicle with steering
wheel buttons) ............................... 185
Resetting (vehicle without steer-
ing wheel buttons) ......................... 177
Setting the display unit (vehicle
with steering wheel buttons) ......... 192
Setting the display unit (vehicle
without steering wheel buttons) .... 180
Truck
see Vehicle
Truck key
see SmartKey
Turn signal
Changing bulbs (additional turn
signals) .......................................... 107
Turn signals
Display messages (vehicle with
steering wheel buttons) ................. 216
Display messages (vehicle with-
out steering wheel buttons) ........... 202
Replacing bulbs (front) ................... 107
Replacing bulbs (rear) .................... 108
Switching on/off ........................... 101
Trailer display messages (vehicle
with steering wheel buttons) ......... 216
Trailer display messages (vehicle
without steering wheel buttons) .... 202
Turn signals
see Turn signals
Two-way radios
Type approval/frequency .............. 304
TWR (Tongue Weight Rating) (def-
inition) ................................................ 297
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking
....................... 73
From inside the vehicle (central
unlocking button) ............................. 75
With emergency key element ........... 72
USB (audio)
Playing ........................................... 187 V
Vanity mirror Changing a bulb (mirror lamp)

....... 104
Sun visor ........................................ 239
Vehicle
Data acquisition ............................... 35
Display messages (vehicle with
steering wheel buttons) ................. 225
Display messages (vehicle with-
out steering wheel buttons) ........... 208
Electronics ..................................... 304
Emergency unlocking ....................... 72
Equipment ....................................... 27
Limited Warranty ............................. 27
Loading .......................................... 289
Locking (in an emergency) ............... 73
Locking (SmartKey) .......................... 71
Lowering ........................................ 300
Maintenance .................................... 28
Operating safety .............................. 30
Parking for a long period ................ 140
Pulling away ................................... 128
Raising ........................................... 298
Registration ..................................... 33
Reporting problems ......................... 32
Securing from rolling away ............ 138
Towing away .................................. 274
Transporting .................................. 276
Unlocking (in an emergency) ........... 73
Unlocking (SmartKey) ...................... 71
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 33
Body/equipment mounting
directives for trucks ......................... 33
Vehicle check
see Preparing for a journey24
Index

Operating Instructions
Before the first journey
These Operating Instructions, the Maintenance
or Service Booklet and the equipment-depend-
ent Supplements are integral parts of the vehi-
cle. Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
Before your first journey, read these docu-
ments carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
always follow the instructions and warning
notes in these Operating Instructions. Disre-
garding them may lead to damage to the vehi-
cle or personal injury.
Any damage to the vehicle which has been
caused by disregarding the instructions will
not be covered by the New Vehicle Limited
Warranty. Implied warranty
! Observe the notes in this Operator's Man-
ual regarding the correct operation of your
vehicle and possible damage to the vehicle.
Damage to the vehicle which is caused by
violation of these notes is not covered by
the Mercedes-Benz implied warranty or the
new or used-vehicle warranty. Vehicle equipment
These Operating Instructions describe all the
models and standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific deviations
are possible. Bear in mind that your vehicle
may not be equipped with all the functions
described. This also applies to safety-relevant
systems and functions. The equipment in your
vehicle may therefore differ from that shown in
the descriptions and illustrations.
All systems found in your vehicle are listed in
your vehicle's original purchase agreement.
Contact a Mercedes-Benz Commercial Van
Center if you have any questions about equip-
ment or operation. Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the
Service and Warranty Information booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed
parts in accordance with the terms of the fol-
lowing warranties: R New Vehicle Limited Warranty
R Exhaust System Warranty
R Emission Systems Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
R State Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories Warranties. You can obtain these from
any Mercedes-Benz Commercial Van Center.
i Should you lose your Service and Warranty
Information booklet, contact a Mercedes-
Benz Commercial Van Center for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you. Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the pur-
chase or leasing price be refunded if
Mercedes-Benz USA, LLC and/or authorized
workshops or service centers are not able,
after several justifiable repairs, to rectify major
damage to or malfunctions of the vehicle as
covered by the contractual warranty provi-
sions. Customers who purchase or lease a
vehicle can have the vehicle repaired within a
period of 18 months after delivery or after a
mileage of up to
29,000 km (equals approx.
18,000 miles), whichever comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to
the occupants of the vehicle during driving
has been repaired at least twice and Introduction
27

Mercedes-Benz, LLC has been informed in
writing of the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity
of such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs
resulting from the same or other major
defects or damage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz
Sandy Springs, GA 30328 Maintenance
USA only:
Always bring the Maintenance Booklet with
you when taking the vehicle to a Mercedes-
Benz Commercial Van Center. Your customer
service advisor enters each service into the
Maintenance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes
(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Informa-
tion booklet (Canada). Both are located in your
vehicle document wallet. Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes

(1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if neces-
sary, to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available
for the next owner.
If your vehicle was purchased as a used vehi-
cle, please send us the "Notice of Purchase of
Used Car" from the Service and Warranty
Information booklet or phone the Mercedes-
Benz Customer Assistance Center (USA) on
hotline number 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (Can-
ada) on 1-800-387-0100. Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points: R Service facilities or replacement parts may
not be available immediately.
R Unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic con-
verter.
R The fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Pro-
gram. Please consult a Mercedes-Benz Com-
mercial Van Center for further information, or
write to one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue 28
Introduction

that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affec-
ted by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer
need them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal
when starting the engine.
R do not warm up the engine when the vehi-
cle is stationary.
R drive carefully and maintain a safe dis-
tance from the vehicle in front.
R avoid frequent, sudden acceleration and
braking.
R change gear in good time and use each
gear only up to Ô of its maximum engine
speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel con-
sumption. Environmental issues and recom-
mendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment. Operating safety and vehicle
approval
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an acci-
dent.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist work-
shop.
Airbags and pyrotechnic Emergency Tension-
ing Devices contain perchlorate material,
which may require special handling or environ-
mental protection measures. National guide-
lines must be observed during disposal.
For California, you will find further information
online at: http://www.dtsc.ca.gov Notes on driving
Damage to the vehicle may occur in the follow-
ing cases:
R The vehicle becomes grounded, e.g. on a
high curb or an unpaved road.
R You drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road.
R A heavy object strikes the underbody or
chassis components.
In such situations, the body, frame, under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no 30
Introduction

Modifying the engine output
! Increases in engine power can:
R change the emission values
R cause malfunctions
R cause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the buyer of any
alterations to the vehicle's engine power out-
put. If you do not inform the buyer, this may
constitute a punishable offense under national
legislation. Qualified specialist workshop
A Mercedes-Benz Commercial Van Center is a
qualified specialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to carry out the work required on the
vehicle correctly.
This is particularly applicable to work relevant
to safety. Observe the notes in the Mainte-
nance or Service Booklet.
You should always have the following work on
your vehicle carried out at a qualified special-
ist workshop:
R safety-relevant work
R service and maintenance work
R repair work
R modifications as well as installations and
conversions
R work on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
! Have the engine electronics and associ-
ated parts, such as control units, sensors,
actuating components or electric cables
serviced only at a qualified specialist work-
shop. Vehicle components may otherwise
wear more quickly and the vehicle's operat-
ing permit may be invalidated. Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact a Mercedes-Benz Commercial Van Center-
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with the Mercedes-Benz Commercial
Van Center or contact us at one of the follow-
ing addresses.
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting malfunctions relevant to
safety
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act
of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately inform
the National Highway Traffic Safety Adminis-
tration (NHTSA) in addition to notifying
Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153)
; go to http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590. 32
Introduction