2020 MERCEDES-BENZ GLA SUV service

Disp
laymes sages Poss
iblecauses/co nsequences and 0050 0050
Solu tions 0075
SRS Malfunction SRS
Malfunction
Ser viceReq uired Ser
viceReq uired The
restrain tsyst emismalf unction ing .The 0075 warninglamp also
ligh tsup intheins trumen tclus ter.
G WAR
NING
The airbags orEm erg ency Ten sion ingDevic es may either betrig-
ger eduninten tion ally or,intheeve ntofan acc iden t,may notbe
tr igge red.
The reisan increas edriskof injury.
X Vis itaqualif iedspecialistwor kshop immediat ely.
Fur ther inform ation about theres train tsyst em(Ypage 39). 0075
Fro ntLeftMal fun c‐ Fro
ntLeftMal fun c‐
tio nSer vice tio
nSer vice
Req uired Req
uired orFront Fro
nt
Rig htMalfunction Rig
htMalfunction
Ser viceReq uired Ser
viceReq uired The
restrain tsyst emismalf unction ing atthefron ton thelef tor
rig ht.The 0075 warninglamp alsolightsup intheins trumen tclus -
te r.
G WAR
NING
The airbags orEm erg ency Ten sion ingDevic es may either betrig-
ger eduninten tion ally or,intheeve ntofan acc iden t,may notbe
tr igge red.
The reisan increas edriskof injury.
X Vis itaqualif iedspecialistwor kshop immediat ely. 0075
Rea rLef tMal func‐ Rea
rLef tMal func‐
tio nSer vice tio
nSer vice
Req uired Req
uiredorRea r Rea
r
Rig htMalfunction Rig
htMalfunction
Ser viceReq uired Ser
viceReq uired The
rear left-han dor right-hand restrain tsyst emismalf unction ing .
The 0075 warninglamp alsolightsup intheins trumen tclus ter.
G WAR
NING
The airbags orEm erg ency Ten sion ingDevic es may either betrig-
ger eduninten tion ally or,intheeve ntofan acc iden t,may notbe
tr igge red.
The reisan increas edriskof injury.
X Vis itaqualif iedspecialistwor kshop immediat ely. 0075
Lef tSid eCur tain Lef
tSid eCur tain
Air bag Malfunction Air
bag Malfunction
Ser viceReq uired Ser
viceReq uired
or Rig htSideCur ‐ Rig
htSideCur ‐
tai nAir bag Mal‐ tai
nAir bag Mal‐
fun ctionService fun
ctionService
Req uired Req
uired The
left-han dor right-hand window curtainair bag ismalf unction ing .
The 0075 warninglamp alsolightsup intheins trumen tclus ter.
G WAR
NING
The leftor right win dow curtainair bag may either betrigge redunin-
te nt ion ally or,intheeve ntofan acc iden t,may notbe trigge red.
The reisan increas edriskof injury.
X Vis itaqualif iedspecialistwor kshop immediat ely. 212
Disp
laymes sage sOn -boar dcomp uter anddi sp lay s

Disp
laymes sages Poss
iblecauses/co nsequences and 0050 0050
Solu tions Tra
nsmission Not Tra
nsmission Not
in PRis kof Veh i‐ in
PRis kof Veh i‐
cle RollingAwa y cle
RollingAwa y The
driver 'sdoor isopen ornotfull yclo sed and thetrans mis sion is
in pos ition 005E, 005Cor005B.
A warn ingtone also soun ds.
G WAR
NING
The vehiclemay rollaway.
The reisaris kof an acc iden t.
X Sh ift thetrans mis sion topos ition 005D.
X Se cur eth eveh icleagain strol lingaway (Ypage 145).
X Clos eth edri ver 'sdoor compl etely. Ser
viceReq uir ed Ser
viceReq uir ed
Do Not ShiftGea rs Do
Not ShiftGea rs
Vis itDealer Vis
itDealer You
cannotch ang eth etrans mis sion position due toamalf unction .
A warn ingtone also soun ds.
If trans mis sion position 005Bissele cted:
X Dr ive toaqualif iedspecialistwor kshop without shifting thetrans -
mis sion from position 005B.
If pos ition 005E, 005Cor005D issele cted:
X Se cur eth eveh icleagain strol lingaway (Ypage 145).
X Not ifyaqualif iedspecialistwor kshop orbre akd own service. Onl
yShi ftto 'P' Onl
yShi ftto 'P'
whe nVeh icleis whe
nVeh icleis
Sta tionary Sta
tionary The
vehicleis mov ing.
X Pull overand stop theveh iclesaf ely assoo nas pos sible,payin g
att ention toroa dand traff icco nd ition s.
X Sh ift thetrans mis sion topos ition 005D. To
Engage Trans‐ To
Engage Trans‐
mis s.Position R mis
s.Position R
Fir stDepressthe Fir
stDepressthe
Bra ke Bra
ke You
haveatt emp tedto shi ftfrom position 005Bor005C topos ition 005E.
X Sh ift thetrans mis sion topos ition 005Ewithth ebrak epedal
depr essed. Rev
ersing NotPos‐ Rev
ersing NotPos‐
sib leService sib
leService
Req uired Req
uired The
auto matictrans mis sion ismalf unction ing .You cannotbac kup.
X Vis itaqualif iedspecialistwor kshop . Tra
nsmission Mal‐ Tra
nsmission Mal‐
fun ction fun
ction The
auto matictrans mis sion ismalf unction ing .
X Vis itaqualif iedspecialistwor kshop . Tra
nsmission Mal‐ Tra
nsmission Mal‐
fun ctionStop fun
ctionStop The
auto matictrans mis sion ismalf unction ing .
X Pull overand stop theveh iclesaf ely assoo nas pos sible,payin g
att ention toroa dand traff icco nd ition s.
X Se cur eth eveh icleagain strol lingaway (Ypage 145).
X Con sult aqualif iedspecialistwor kshop . Disp
laymes sage s
227On -boar dcomp uter anddi sp lay s Z

X
Turn theSmart Keytoposition 0048inthe igni-
tion lock (Ypage 125).
X Vehicles
withastowage compartment
cover: pressthelower section ofcover 0043.
The stowage compartmentopens.
X Press incigarett elighter 0044.
Cigarette lighter0044will pop outautomati-
cally when theheating element isred-hot . 12
Vsockets
General notes X
Turn theSmart Keytoposition 0047inthe igni-
tion lock (Ypage 125).
The socket scan beused foraccessories with
a maximum drawof180 W(15 A).Acc essories
include suchitems aschargers formobile
phones.
If you usethesocket sfor long periods when
the engine isswitched off,thebattery maydis-
charge.
An emergenc ycut- out ensures thattheon-
board voltage doesnotdrop toolow. Ifthe on-
board voltage istoo low, thepower tothe
socket sis automatically cut.This ensures that
there issufficient powertostart theengine.
Socket inthe front center console X
Vehicles
withastowage compartment
cover: pressthelower section ofthe cover.
The stowage compartmentopens.
X Lift upthe cover ofthe socket . Socket
inthe rear passenger compart-
ment center console X
Pull thecover outbythe top ofthe handle
edge.
X Lift upthe cover ofthe socket .
Socket inthe cargo compar tment X
Lift upthe cover ofsocket 0043. Mercedes
meconnec t
General notes A
license agreement mustbeinplace inorder
to activate theMercedes meconn ectservice.
Make surethatyour system isactivated and
operational. Toregister, pressthe00D9 MB
Info callbutton .If any ofthe steps mentioned
are not carried out,thesystem maynotbe
activated.
If you have questions abouttheactivation ,
cont actone ofthe following telephone hot-
lines:
R USA: Mercedes- BenzCustomer Assistance
Center at1-8 00-FOR-ME RCedes
(1-80 0-367-6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
Short lyafter successfully registeringwith the
service, auser IDand password willbesent to
you bypost.
USA only: youcan usethis password tolog
onto theMercedes meconn ectarea under
"Owners Online"athtt p://www.mbusa. com. Featur
es
261Stowage andfeatu res Z

The
system isavailabl eif:
R ithas been activated andisoperational
R the correspon dingmobile phonenetwork is
availabl efor trans mittingdata tothe Cus-
tomer Center
R aservice subscription isavailabl e
R the start erbattery issufficient lycharged
i Deter mining thelocation ofthe vehicle on
a map isonly possible if:
R GPS reception isavailabl e
R the vehicle position canbeforwarded to
the Customer AssistanceCenter
The Mercedes meconnec tsystem To
adjust thevolume duringacall, proceed as
follows:
X Press the0081 or0082 button onthe multi-
funct ionsteerin gwheel.
or X Use themultimedia system'svolumecon-
trol.
The system offersvarious services, e.g.:
R Automat icand manual emergenc ycall
R Roadside Assistancecall
R MB Info call
USA only: youcan find inform ationanda
description ofall availabl efeatures under
"Owners Online"athtt p:// www.mbusa.com.
System self-test Aft
eryou have switched onthe ignition, the
system carriesoutaself-diagnosis.
A malfunct ioninthe system hasbeen detec-
ted ifone ofthe following occurs:
R The indicator lampinthe SOS button does
not come onduring thesystem self-test.
R The indicator lampinthe 0052 Roadside
Assist ancecallbutton doesnotlight updur-
ing self-diagnosis ofthe system.
R The indicator lampinthe 00D9 MBInfo call
button doesnotlight upduring self-diagno-
sis ofthe system. R
The indicator lampinone ormore ofthe fol-
lowing buttonscont inues tolight upred
after thesystem self-diagnosis:
- SOS button
- 0052 Roadside Assistancecallbutton
- 00D9 MBInfo callbutton
R Aft erthe system self-diagnosis, theInoper‐ Inoper‐
ative ative
orService NotActivated Service
NotActivated mes-
sage appears inthe multifunct iondisplay .
If amalfunct ionisindicated asoutlined above,
the system maynotoperate asexpect ed.In
the event ofan emergenc y,help willhave to
be summoned byother means.
Have thesystem checkedatthe nearest
Mercedes- BenzServic eCenter orcont actthe
following servicehotlines:
R USA: Mercedes- BenzCustomer Assistance
Center at1-8 00-FOR-ME RCedes
(1-80 0-367-6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
Emergency call Import
antsafety notes G
WARNING
It can bedangerous toremain inthe vehicle,
even ifyou have pressed theSOS button in
an emergenc yif:
R you seesmoke insideoroutside ofthe
vehicle, e.g.ifthere isafire after anacci-
dent
R the vehicle ison adangerous sectionof
road
R the vehicle isnot visible orcann oteasily
be seen byother roadusers, particularly
when darkorinpoor visibility conditions
There isarisk ofan accident andinjury.
Leave thevehicle immediately inthis orsim-
ilar situations assoon asitis safe todo so.
Move toasafe location alongwithother
vehicle occupant s.In such situations, secure
the vehicle inaccordanc ewith national regu-
lations, e.g. with awarning triangle.
A license agreement mustbeinplace inorder
to activate theMercedes meconn ectservice.
Make surethatyour system isactivated and 262
Featur
esStowage andfeatu res

operational.
Toregister, pressthe00D9 MB
Info callbutton .If any ofthe steps mentioned
are not carried out,thesystem maynotbe
activated.
If you have questions abouttheactivation ,
cont actone ofthe following telephone hot-
lines:
R USA: Mercedes-B enzCustomer Assistance
Center at1-80 0-FOR-MERCedes
(1-80 0-367-6372)or1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
General notes
An emergenc ycall isdialed automatically ifan
air bag orEmergen cyTensionin gDevice istrig-
gered.
i You
cann otend anautomatically triggered
emergenc ycall yourself.
An emergenc ycall can also beinitiated man-
ually .
As soon asthe emergenc ycall has been initi-
ated, theindicator lampinthe SOS button
flashes. Themultifunct iondisplay showsthe
Connecting Call Connecting
Callmessage.
The audio output ismuted.
Once theconn ection hasbeen made, the
Call Connected Call
Connected messageappearsinthe mul-
tifunc tiondisplay .
All important informationonthe emergenc yis
transm itted,forexample:
R Current location ofthe vehicle (asdeter-
mined bythe GPS system)
R Vehicle identificat ionnumber
R Infor mation onthe severity ofthe accident
Short lyafter theemergenc ycall has been initi-
ated, avoice connection isautomatically
established betweentheCustomer Assistance
Center andthevehicle occupant s.
R Ifthe vehicle occupant sare responsive, the
Mercedes-B enzCustomer AssistanceCenter
attempt sto get more informat iononthe
emergenc y.
R Ifthere isno response fromthevehicle
occupant s,an ambulance isimmediately
sent tothe vehicle
If no voice connection canbeestablished to
the Mercedes-B enzCustomer AssistanceCen-
ter, thesystem hasbeen unable toinitiate an
emergenc ycall. This
canoccur, forexample, ifthe relevant
mobile phonenetwork isnot availa ble.The
indicator lampinthe SOS button flashes con-
tinuously.
The Call Failed Call
Failed message appearsinthe
multifunct iondisplay andmust beconf irmed.
In this case, summon assistance byother
means.
Making anemergency call X
To
initiate anemergency callmanua lly:
press cover 0043briefly toopen.
X Press SOSbutton 0044briefly.
The indicator lampinSOS button 0044flashes
until theemergenc ycall isconc luded.
X Wait foravoice connection tothe
Mercedes-B enzCustomer AssistanceCen-
ter.
X Aft erthe emergenc ycall, close cover 0043.
i If
the mobile phonenetwork isunavailabl e,
Mercedes meconn ectisnot able tomake
an emergenc ycall. Ifyou leave thevehicle
immediately afterpressing theSOS button ,
you donot know ifMercedes meconn ect
has successfully madetheemergenc ycall.
In this case, alwayssummon assistance by
other means. Featur
es
263Stowage andfeatu res Z

Break
downass istanc ecal lbutto n X
Pre ssRoadside Assi stance callbu tton 0043.
Thi sini tia tes acal lto the Mer cedes-B enz
Cu stom erAssi stance Center.
The indicator lamp inRo adside Assi stance
cal lbu tton 0043flashe swh ile the callis
acti ve.The multifunc tiondispl aysho wsthe
Con nectingCal l Con
nectingCal lmes sage. The audio ou t-
pu tis mu ted .
If aconne ctioncan bemade,the CallCon ‐ Cal
lCon ‐
nec ted nec
ted message appe ars inthe multifunc tion
di spl ay.
If amob ile pho nenetw orkand GPSrece ption
are availab le,the system transfersdata to the
Mer cedes-B enzCustom erAssi stance Center,
for exa mpl e:
R Cu rre ntlocati onofthe vehicle
R Veh icleidenti ficationnum ber
i The
displ ayofthe multimed iasystem indi-
cate stha ta cal lis acti ve.Duri ngthe call,
yo ucan change tothe navi gatio nmenu by
pre ssing the NAVI button onthe multimed ia
sy stem ,for exa mpl e.
Voi ceoutpu tis not availab le.
A voi ce conne ctionis esta blished betwe enthe
Mer cedes-B enzCustom erAssi stance Center
and thevehicleoccu pants.
From therem otemalfunctio ndiag nosi s,the
Mer cedes-B enzCustom erAssi stance Center
can ascerta inthe natu reofthe problem
(Y page 267 ).
The Mercedes-B enzCustom erAssi stance Cen-
ter either send sa qu alifi ed Mer cedes-B enz
techni cianor ma kes arrang eme ntsforyour
veh icleto be trans ported tothe nearest
Mer cedes-B enzServ iceCenter.
Yo uma ybe cha rgedfor service ssu ch as
rep airwo rkand /or towing. Yo
ucan obtainfur ther informa tionfrom your
Mer cedesme conne ctma nua l.
i The system hasnot been ableto initia te a
Ro adside Assi stance call,if:
R the indicator lamp forRoadside Assi s-
tance callbu tton 0043isfla shi ng conti nu-
ou sly.
R no voice conne ctionto the Mer cedes-
Benz Custom erAssi stance Center has
be en esta blished .
Thi scan occu rif the releva ntmob ile pho ne
netw orkisnot availab le,for exa mpl e.
The CallFai led Cal
lFai led message appe ars inthe
mu ltifunc tiondispl ay.
X To endacal l:pre ssthe 0076 button onthe
mu ltifunc tionstee ring wheel.
or X Pre ssthe corr espond ingmultimed iasystem
bu tton forend ingapho necall.
MB Info cal lbutto n X
Pre ssMB Info callbu tton 0043.
Thi sini tia tes acal lto the Mer cedes-B enz
Cu stom erAssi stance Center.
The indicator lamp inMB Info callbu tton 0043
fla she swh ile the conne ctionis be ing made.
The multifunc tiondispl aysho wsthe Con‐ Con
‐
nec tingCal l nec
tingCal lmes sage. The audio sy stem
is mu ted .
If aconne ctioncan bemade,the CallCon ‐ Cal
lCon ‐
nec ted nec
ted message appe ars inthe multifunc tion
di spl ay. 26
4 Fe
aturesSto wag ean dfe ature s

If
amobil ephone network andGPS reception
are avai lable,the system transfers datatothe
Mercedes-Benz Customer Assistance Center,
for example :
R Curre ntlocation ofthe vehicle
R Vehicle identifica tionnumber
i The
displ ayofthe multimed iasystem indi-
cates thatacall isactive. During thecall,
you can change tothe naviga tionmenu by
pressing theNAVI button onthe multimed ia
system, forexample .
Voice outputis not avai lable.
A voice connection isestabl ishedbetween the
Mercedes-Benz Customer Assistance Center
and thevehicle occupants.
You receive information aboutopera tingyour
vehicle ,abou tthe nearest Mercedes-Benz Ser-
vice Center andabou tother productsand
services fromMercedes-Benz.
USA only: youcan find further information on
the Mercedes meconnect systemunder"Own-
ers Online" athttp://www.mbusa .com.
i The system hasnotbeen ableto initiate an
MB Info call, if:
R the indicator lampinMB Info callbut-
ton 0043isflashi ngcontinuously .
R no voice connection tothe Mercedes-
Benz Customer Assistance Centerhas
been establ ished.
This canoccur ifthe releva ntmobil ephone
network isnot avai lable,for example .
The Call Failed Call
Failed message appearsinthe
multifu nctiondisplay.
X To end acall: press the0076 button onthe
multifu nctionsteering wheel.
or X Press thecorresponding multimediasystem
button forending aphone call.
Call priority When
service callsareactive, e.g.Roadside
Assistance orMB Info calls ,an emergency call
can stillbeinitiated .In this case, anemer-
gency callwilltake priori tyand override all
other active calls.
The indicator lampofthe respective button
flashe suntil thecall isended. An
emergency callcan only beterminated by
the Mercedes-Benz Customer Assistance Cen-
ter.
All other callscanbeended bypressing:
R the 0076 button onthe multifu nctionsteer-
ing wheel
R the corresponding buttoninthe multime dia
system toend thevoice call
i When
acall isinitiated ,the audiosystem
is muted. Themobil ephone isno longer
connected tothe multime diasystem. How-
ever, ifyou want touse yourmobil ephone,
do soonly when thevehicle isstationary
and inasafe location.
Do wnl oading destination sin COMA ND Dow
nloadin gdestination s
Download ingdestinations givesyouaccess to
a datab asewith over 15mill ion points ofinter-
est (POIs). Thesecanbedownlo adedonthe
naviga tionsystem inyou rvehicle .If you know
the destination, theaddre sscan bedownlo a-
ded. Alternatively ,you can obtain thelocation
of Points ofInterest (POIs)/important destina-
tions inthe vicinity.
Furthermore, youcan downlo adroutes withup
to 20 way points.
You areprompted toconfirm routeguidance
to the addre ssentered.
The system calculatestheroute andsubse -
quently startstheroute guidance withthe
addre ssentered.
i If
you select No No,
the addre sscan besaved
in the addre ssbook.
i The
Destination Downloadfunctionis
avai lableifthe releva ntmobil ephone net-
work isavai lableand data transfer ispossi-
ble.
i The
Destination Downloadfunctioncan
only beused ifthe vehicle isequi pped with
a naviga tionsystem.
Route Assistance
This service ispart ofthe Mercedes mecon-
nect PLUS Package andcannot beobtained
sepa rately .
i You
canalso usetheRou teAssistance
function ifyou rvehicle isnot equi pped with
a naviga tionsystem. Fe
atur es
265Stowag eand features Z

Within
theframework ofthis service, you
receive aprofession aland reliable formofnav-
igation support withouthavingtoleave your
vehicle.
The custom erservice represen tativefinds a
suitable routedepending onyour vehicle's cur-
rent position andthedesired destinat ion.You
will then beguided livethrough thecurren t
route section.
Search andSend General
notes
i To
use "Search &Send", yourvehicle must
be equipped withMercedes meconn ectand
a navigation system.Additionally,a
Mercedes meconn ectservice subscript ion
must becomplet ed.
"Search &Send" isadestinat ionentryservice.
A destinat ionaddress foundonGoogle Maps™
can betran sferred viaMercedes meconn ect
direct lyto your vehicle's navigation system.
Specifying andsending thedestinat ion
add ress
X Go tothe website http://
<005A005A005A001100500044005300560011004A00520052004A004F00480011
0046[ omand enteradestina-
tion address intotheentryfield.
X To
send thedestinat ionadd ress tothe e-
mail address ofyour Mercedes mecon-
nect account: clickthecorr esponding but-
ton onthe website.
i Ex
ample:
If you select 'Sendto vehicle' andthen
'Mercedes- Benz',the destinat ionaddress
will besent toyour vehicle.
X Ifthe "Send" dialogwindow appears: in
the corr esponding fieldenterthe e-mail
address thatyouspecified whensettingup
your Mercedes meconn ectaccount .
X Click "Send".
i Inf
ormation onspecific comman dssuch as
"Address entry" or"Send" canbefound on
the website.
Calling updestinat ionadd resses
X Switc hon the ignition .
The destinat ionaddress isloaded intothe
vehicle's navigation system. A
display message appears,askingwhether
navigation shouldbestart ed.
X Select Yes Yes
byturn ing00790052007A orsliding 009500520096
the cont roller andconf irmwith 0098.
The system calculates theroute andsubse-
quently startsthe route guidance withthe
address entered.
i If
you select No No,
the address canbesaved
in the address book.
i If
you have sentmore thanonedestin ation
address, eachindividual destinationmust be
conf irmed separately.
i Dest
ination addresses areloaded inthe
same orderasthe order inwhich theywere
sent .
If you have multiple Mercedes- Benzvehicles
with Mercedes meconn ectand active
Mercedes meconn ectaccount s:
If multiple vehicles areregister edunder the
same e-mail address, thedestin ationwillbe
sent toall the vehicles.
Vehicle remoteopening You
canusethevehicle remoteopening ifyou
have unintentionally locked yourvehicle anda
replacement SmartKeyisnot available.
The vehicle canbeunlock edbythe Mercedes-
Benz Customer AssistanceCenter .
The vehicle canbeimmediately unlocked
remot elywithin fourdays ofthe ignition being
turn edoff. Afterthis time, theremot eunlock -
ing may bedelayed by15 to60 minutes .Aft er
30 days, thevehicle cannolonger be
unlock edremot ely.
X Contac tthe following servicehotlines :
R USA: Mercedes- BenzCustomer Assis-
tanc eCenter at1-8 00-FOR-ME RCedes
(1-8 00-367- 6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
You willbeasked foryour password.
X Return toyour vehicle atthe time agreed
upon withtheMercedes-B enzCustomer
Assist anceCenter. 266
Featur
esStowage andfeatu res