2020 MERCEDES-BENZ GLA SUV remote start

Smar
tKey Import
antsafety notes G
WARNING
If children areleft unsupervised inthe vehi-
cle, they could:
R operate thevehicle's equipment
Additionally, childrencouldsetthe vehicle in
motion if,for example, they:
R release theparking brake
R shift theautomatic transmissionoutof
park position 005D
R start theengine
There isarisk ofan accident andinjury.
Never leavechildren oranimals unattended
in the vehicle.
When leaving thevehicle, alwaystake the
SmartK eywith youand lock thevehicle. This
also applie sfor the Digital Vehicle Keyifthe
"Digital Vehicle Key"functionisactivated via
Mercedes meconn ect. G
WARNING
If you attach heavyorlarge object sto the
SmartK ey,the SmartK eycould beuninten -
tionally turnedinthe ignition lock.This
could cause theengine tobe switched off.
There isarisk ofan accident.
Do not attach anyheavy orlarge object sto
the SmartK ey.Remove anybulky keyrings
before insertin gthe SmartK eyinto theigni-
tion lock.
! Keep
theSmartK eyaway fromstrongmag-
netic fields. Otherwise, theremote control
funct ioncould beaffected.
Str ong magnetic fieldscanoccur inthe
vicinity ofpowerful electrical installations.
Do not keep theSmartK ey:
R with electron icdevices, e.g.amobile phone
or another SmartKey
R with metallic objects,e.g. coins ormetal foil
R inside metallic objects,e.g. ametal case
Vehicles withKEYLESS-GO startfunction:
do not keep theSmartK eyinthe cargo com- partment
.Otherwise, theSmartK eymay not
be detect ed,e.g. when startin gthe engine
using theStart /Stopbutton. Smar
tKeyfunctions 0043
0037 Tolock thevehicle
0044 0054 Toopen thetailgate
0087 0036 Tounlock thevehicle
X To unlock centrally: pressthe0036 but-
ton.
If you donot open thevehicle withinapprox-
imately 40seconds ofunlocking:
R the vehicle islocked again
R anti-t heftprotect ionisreactivated
X To lock: press the0037 button.
The SmartK eycent rally locks/un locks:
R the doors
R the tailgate
R the fuel filler flap
The turn signals flashonce when unlocking
and three times whenlocking.
When thelocator lighting isactivated viathe
multimedia system,itlights upwhen itis dark
after thevehicle isunlocked withtheremote
cont rol;see Digital Operator's Manual.
You canalso setanaudib lesignal toconfirm
that thevehicle hasbeen locked. Theaudib le
signal canbeactivated anddeactivated using
the on-board computer (Ypage 200).
X To
open thetailgate automatically from
outside thevehicle: pressandhold the
0054 button untilthetailgate opens
(Y page 79).
Vehicles withKEYLESS-GO orKEY LESS-GO
star tfunction: Smar
tKey
69Opening andclosing Z

Problem
Possible
causes/co nsequences and0050 0050
Solutions You
cannolonger lock
or unlock thevehicle
using KEYLE SS-GO. The
SmartK eybattery isdischarged ornearly discharged.
X Check theSmartK eybattery (Ypage 72)and replace itifneces-
sary (Ypage 72).
If this does notwork:
X Unlock (Ypage 76)orlock (Ypage 77)thevehicle usingthe
mechanical key. There
isinterf erence fromapowerful sourceofradio waves.
X Unlock (Ypage 76)orlock (Ypage 77)thevehicle usingthe
mechanical key. KEYLE
SS-GO ismalfunctionin g.
X Lock/ unlock thevehicle usingtheremote controlfunct ionofthe
SmartK ey.
X Have thevehicle andSmartK eycheck edataqual ified specialist
workshop.
If the vehicle canalso notbelocked/unlock edusing theremote
cont rolfunct ion:
X Unlock (Ypage 76)orlock (Ypage 77)thevehicle usingthe
mechanical key.
X Have thevehicle andSmartK eycheck edataqual ified specialist
workshop. The
engine cannot be
started usingtheSmart-
Key. The
on-board voltageistoo low
X Switch offnon- essential consumers, e.g.seat heating orinterior
lighting, andtrytostart theengine again.
If this does notwork:
X Check thestarter battery andcharge itifnecessary
(Y page 295).
or
X Jump-start thevehicle (Ypage 296).
or
X Consult aquali fiedspecialist workshop. The
engine cannot be
started usingtheStart /
Stop button. TheSmart-
Key isin the vehicle. The
vehicle islocked.
X Unlock thevehicle andtrytostart thevehicle again. The
SmartK eybattery isdischarged ornearly discharged.
X Check theSmartK eybattery (Ypage 72)and replace itifneces-
sary (Ypage 72).
If this does notwork:
X Start yourvehicle withtheSmartK eyinthe ignition lock. There
isinterf erence fromapowerful sourceofradio waves.
X Start yourvehicle withtheSmartK eyinthe ignition lock. 74
Smar
tKeyOpening andclosing

G
WARNING
If objects, luggage orloa dsare not secure d
or not secure dsuffi ciently ,they couldslip ,
tip over orbe flung aroundand thereby hit
vehicl eoccupa nts.There isarisk ofinjury ,
particu larlyin the event ofsud den braki ng
or asud den change indire ction.
Alwa ysstore objects sothat they cannot be
flung around.Secure objects, luggage or
loa dsaga inst slipping ortippi ngbefore the
journey .
! The
tailgate swings upwards andtothe
rear when opened .There fore,make sure
that there issuffi cient clearance aboveand
behi ndthe tailgate.
The openi ngdime nsions ofthe tailgate canbe
found inthe "Veh icledata "section
(Y pag e341) .
You shou ldprefera blyplacelug gage orloa ds
in the cargo compartment. Observetheload-
ing guidel ines (Ypag e251).
Do not leavethe SmartKey inthe cargo com-
partment. Youcouldotherwi selock yourself
out.
The tailgate canbe:
R opened andclosed manuallyfrom outside
R vehi cleswith EASY-PA CKtailgate :
opened /closed automatica llyfrom theout-
side
R vehi cleswith EASY-PA CKtailgate :
opened /closed automatica llyfrom the
insid e
R vehi cleswith EASY-PA CKtailgate and
with KEYLESS-GO orKEYLESS-GO start
functio n:closed withtheremote operating
swi tch onthe SmartKey
R rele ased withtheemerge ncyrelease from
the insid e Tailgate
obstruction detectionwith
reversi ngfeature
On vehicl eswith anEASY-PACK tailgate, the
tail gate isequ ipped with automatic obstacle
recognitio nwith areversi ngfeatu re.Ifasoli d
object blocks orrestricts thetailgate when
au tomatica llyopeni ngorclosi ng,this proce-
dure isstoppe d.Ifthe tailgate isstoppe ddur- ing
the closi ngprocess ,the tailgate automati-
call yopens againslig htly. Theautomatic
obstructio ndetection withreversi ngfeatu reis
only anaid.It is not asub stitute foryou ratten-
tiveness whenopeningand closi ngthe tail-
gate. G
WARNING
The reversi ngfeatu redoes notrespo nd:
R to soft, light and thin objects, e.g.fingers
R over thelast1/3 in(8 mm) ofthe closi ng
movement
The reversi ngfeatu recannot prevent some-
one from becomi ngtrappe din these situa-
tions inparticu lar.There isarisk ofinjury .
Make surethatnobody parts areinclose
proximi tyduri ngthe closi ngproced ure.
If someb odybecomes trapped:
R press the0054 button onthe SmartKey ,
or
R pul lor press theremote operatingswitch
on the drive r'sdoor or
R press theclosi ngbutton/STOP buttonin
the tailgate or
R pul lthe handl eon the tailgate
Vehic leswith HANDS -FREEACCES S:itis
als opossi bletostop theclosi ngprocess by
performi ngakicking movement undertherear
bump er. Openi
ngand closing manually
Openi ng 78
Cargo
compar tmentOpeni ngand closi ng

There
isarisk offire and anaccident .
Release theparking brakefullybefore driv-
ing off.
! Do
not warm upthe engine whilestation -
ary. Pullaway immediately. Avoidhigh
engine speeds andfullthrot tleuntil the
engine hasreached itsoperating tempera-
ture.
In vehicles withautomatic transmission,
engage positions Pand Ronly when the
vehicle isstation ary.
Where possible, avoidspinnin gthe drive
wheels whenpulling awayonslippery roads.
You could otherwise damagethedrive train.
! Mercedes-AMG
vehicles:avoidfull-load
operation andengine speeds greater than
5000 rpmwhen theengine iscold. This
helps toprotec tthe engine andavoids
uncomf ortable driving. Key
positions
Smar tKey 005A
Toremove theSmart Key
(shift thetrans mission toposition 005D)
0047 Power supply forsome consumer s,such
as the windshield wipers
0048 Ignit ion(power supplyforallconsumer s)
and drive position
0049 Tostart theengine
i The
Smart Keycanbeturned inthe ignition
lock even ifit is not thecorrec tSmart Key
for the vehicle. Theignition isnot switched
on. The engine cannotbe start ed. Star
t/Stop button General
notes
Vehicles withKEYLE SS-GO are equipped with
Smart Keysfeaturing theintegr atedKEYLE SS-
GO funct ionand adetachable Start/Stopbut-
ton .
A check whichperiodically establishesaradio
conn ection between thevehicle andthe
Smart Keydetermin eswhether avalid Smart -
Key isin the vehicle. Thisoccurs, forexample,
when startingthe engine.
When youinsert theStart /Stopbutton into
the ignition lock,thesystem needsapprox-
imately twoseconds recognitiontime. Youcan
then usetheStart /Stopbutton .
Pressing theStart /Stopbutton several times
in succession correspondstothe different
Smart Keypositions inthe ignition lock.Thisis
only thecase ifyou arenot depressing the
brake pedal.
If you depress thebrake pedalandpress the
Start /Stopbutton ,the engine startsimmedi-
ately.
To start thevehicle without actively usingthe
Smart Key:
R the Start /Stopbutton mustbeinsert edin
the ignition lock
R the Smart Keymust beinthe vehicle
R the vehicle mustnotbelocked withthe
Smart KeyorKEYLE SS-GO (Ypage 70)
Do not keep theKEYLE SS-GO key:
R with electron icdevices, e.g.amobile phone
or another SmartKey.
R with metallic objects,e.g. coins ormetal
foil.
R inside metallic objects,e.g. ametal case.
This canaffect thefunct ionality ofKEYLE SS-
GO.
If you lock thevehicle withtheSmart Key
remote controlorwith KEYLE SS-GO, after a
short time:
R you willnotbeable toswitch onthe ignition
with theStart /Stopbutton .
R you willnolonger beable tostart theengine
with theStart /Stopbutton untilthevehicle
is unlocked again.
If you lock thevehicle centrally using thebut-
ton onthe front door(Ypage 75),youcan
cont inue tostart theengine withtheStart /
Stop button . Driving
125Drivingandparking Z

Within
theframework ofthis service, you
receive aprofession aland reliable formofnav-
igation support withouthavingtoleave your
vehicle.
The custom erservice represen tativefinds a
suitable routedepending onyour vehicle's cur-
rent position andthedesired destinat ion.You
will then beguided livethrough thecurren t
route section.
Search andSend General
notes
i To
use "Search &Send", yourvehicle must
be equipped withMercedes meconn ectand
a navigation system.Additionally,a
Mercedes meconn ectservice subscript ion
must becomplet ed.
"Search &Send" isadestinat ionentryservice.
A destinat ionaddress foundonGoogle Maps™
can betran sferred viaMercedes meconn ect
direct lyto your vehicle's navigation system.
Specifying andsending thedestinat ion
add ress
X Go tothe website http://
<005A005A005A001100500044005300560011004A00520052004A004F00480011
0046[ omand enteradestina-
tion address intotheentryfield.
X To
send thedestinat ionadd ress tothe e-
mail address ofyour Mercedes mecon-
nect account: clickthecorr esponding but-
ton onthe website.
i Ex
ample:
If you select 'Sendto vehicle' andthen
'Mercedes- Benz',the destinat ionaddress
will besent toyour vehicle.
X Ifthe "Send" dialogwindow appears: in
the corr esponding fieldenterthe e-mail
address thatyouspecified whensettingup
your Mercedes meconn ectaccount .
X Click "Send".
i Inf
ormation onspecific comman dssuch as
"Address entry" or"Send" canbefound on
the website.
Calling updestinat ionadd resses
X Switc hon the ignition .
The destinat ionaddress isloaded intothe
vehicle's navigation system. A
display message appears,askingwhether
navigation shouldbestart ed.
X Select Yes Yes
byturn ing00790052007A orsliding 009500520096
the cont roller andconf irmwith 0098.
The system calculates theroute andsubse-
quently startsthe route guidance withthe
address entered.
i If
you select No No,
the address canbesaved
in the address book.
i If
you have sentmore thanonedestin ation
address, eachindividual destinationmust be
conf irmed separately.
i Dest
ination addresses areloaded inthe
same orderasthe order inwhich theywere
sent .
If you have multiple Mercedes- Benzvehicles
with Mercedes meconn ectand active
Mercedes meconn ectaccount s:
If multiple vehicles areregister edunder the
same e-mail address, thedestin ationwillbe
sent toall the vehicles.
Vehicle remoteopening You
canusethevehicle remoteopening ifyou
have unintentionally locked yourvehicle anda
replacement SmartKeyisnot available.
The vehicle canbeunlock edbythe Mercedes-
Benz Customer AssistanceCenter .
The vehicle canbeimmediately unlocked
remot elywithin fourdays ofthe ignition being
turn edoff. Afterthis time, theremot eunlock -
ing may bedelayed by15 to60 minutes .Aft er
30 days, thevehicle cannolonger be
unlock edremot ely.
X Contac tthe following servicehotlines :
R USA: Mercedes- BenzCustomer Assis-
tanc eCenter at1-8 00-FOR-ME RCedes
(1-8 00-367- 6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
You willbeasked foryour password.
X Return toyour vehicle atthe time agreed
upon withtheMercedes-B enzCustomer
Assist anceCenter. 266
Featur
esStowage andfeatu res

USA
only: alternatively, thevehicle canbe
opened via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i Vehicle
remoteopening isonly possible if
the corresponding mobilephonenetwork is
accessible.
Vehicle remoteclosing The
vehicle valetlocking featurecanbeused
when youhave forgotten tolock thevehicle
and youarenolonger nearby.
The vehicle canthen belocked bythe
Mercedes-Benz CustomerAssistance Center.
The vehicle canbeimmediately locked
remotely uptofour days after theignition was
last switched off.After thistime, valetlocking
may bedelay edby15 to60 minutes. After
30 days thevehicle cannolonger belocked
remotely.
X Contact thefollowi ngservice hotlines:
R USA: Mercedes-Benz CustomerAssis-
tance Center at1-800 -FOR-MERCedes
(1-800- 367-6372)or1-866 -990-9007
R Canada: Customer Serviceat
1-888 -923-8367
You willbeasked foryour password .
The next time youareinside thevehicle and
you switch onthe ignition, theDoors Locked Doors
Locked
Remotely Remotely
messagewillappea ron the multi-
function display.
USA only: alternatively, thevehicle canbe
locked via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i The
vehicle valetlocking featureisavail a-
ble when therelevant mobilephonenetwork
is avail able anddata connec tionispossible .Stolen
vehiclerecove ryservice If
your vehicle hasbeen stolen:
X Notify thepolice.
The police willissue anumbered incident
report.
X This number willbeforwarded tothe
Mercedes-Benz CustomerAssistance Center
together withyour PIN.
The Mercedes-Benz CustomerAssistance
Center thentriestolocate thesystem. The
Mercedes-Benz CustomerAssistance Center
cont acts youand thelocal lawenforcement
agency ifthe vehicle islocated.
However, onlythelaw enforcement agency
is informed ofthe location ofthe vehicle.
i If
the anti-theft alarm system isactivated
for longer than30seconds, Mercedes me
connec tautomaticall ynotifies the
Mercedes-Benz CustomerAssistance Cen-
ter.
Vehicle HealthCheck With
theVehicle HealthCheck, theCustomer
Assistance Centercanprovide improved sup-
port forproblems withyour vehicle. Duringan
existing call,vehicle dataistransferred tothe
Customer Assistance Center.Thecustomer
service representative canusethereceived
data todecide whatkindofassistance is
required .You arethen, forexample, guidedto
the nearest Mercedes-Benz ServiceCenteror
a recovery vehicleiscalled.
If vehicle dataneeds tobe transferred during
an MB Info calloraRoad sideAssistance call,
this isinitiated bythe Customer Assistance
Center. Youwillsee theRoadside Assis‐ Roadside
Assis‐
tance Connected tance
Connected messageonthe multimedia
system display.Ifthe vehicle remote malfunc-
tion diagnosis canbestarted, theRequest Request
for vehicle diagnosis received. for
vehicle diagnosis received.
Start vehicle diagnosis? Start
vehicle diagnosis? message
appea rsinthe displa y.
X Confirm themessage withYes Yes.
X When theVehicle diagnosis: Please Vehicle
diagnosis: Please
start ignition start
ignition messageappears,turn
the SmartKey toposition 2in the ignition
lock (Ypage 125).
X When thePlease followtheinstruc‐ Please
followtheinstruc‐
tions received byphone andmove tions
received byphone andmove
your vehicle toasafe position your
vehicle toasafe position mes- Features
267Stowageandfeatur es Z

sage
appea rs,follow thecustomer service
representative's instructions.
The message inthe displa ydisapp ears.
If you select Cancel Cancel
theremote malfunction
diagnosis iscanceled completely.
The vehicle operating statecheck begins.
You willsee theVehicle diagnosis Vehicle
diagnosis
activated. activated.
message.
When thediagnosis iscompleted, theSend Send
vehicle diagnostics data(Voice con‐ vehicle
diagnostics data(Voice con‐
nection maybeinterrupted during nection
maybeinterrupted during
data transfer) data
transfer) messageappears.The vehi-
cle data cannow besent tothe Customer
Assistance center.
X Press OK OK
toconfirm themessage.
The voice connection withtheCustomer
Assistance Centeristerminated.
You willsee theVehicle Diagnosis: Vehicle
Diagnosis:
Transferring data... Transferring
data...message.
The vehicle dataissent tothe Customer
Assistance Center.
Depending onwhat thecustomer servicerep-
resentative agreedwithyou,thevoice connec-
tion isre-established afterthetransfer iscom-
plete. Ifnecessary, youwillbecont acted ata
later timebyanother means,e.g.bye-mail or
phone.
Anot herfunction ofthe Vehicle HealthCheck
is the transfer ofservice datatothe Customer
Assistance Center.Ifaservice isdue, themul-
timedia systemdisplayshows amessage to
this effect together withinformation aboutany
special offersatyour workshop.
USA only: thisinformation canalso becalled
up under "Owners Online"athttp: //
www.mbusa .com.
Information onRoad sideAssistance
(Y page 26).
Dow nloading routes Downloading
routesallowsyou totransfer and
save predefined routesinthe navigation sys-
tem. Todo this, anSD memory cardmust be
inserted intothemultimedia system.Ifno SD
memory cardisinserted, youmust insert the
card intothecard slotonthe multimedia sys-
tem before savingtheroute.
A route canbeprepared andsent either bya
customer servicerepresentative orvia the
Mercedes meconn ectportal onthe Intern et. Each
route caninclude upto20 way points.
Once aroute hasbeen received bythe naviga-
tion system, youwillsee the name>
has been saved tomemory card.Do has
been saved tomemory card.Do
you want tostart routeguidance? you
want tostart routeguidance? mes-
sage inthe multimedia systemdisplay.The
route issaved tothe SDmemory card.
X To start route guidance: selectYes Yes.
An overview ofthe route isshown inthe dis-
play .
i If
you select No No,
the saved routecanbe
called uplater viathe navigation menu.
X Select Start Start.
Route guidancestarts.
i Downloaded
andsaved routes canbe
called upagai nin the multimedia system.
You canfind information aboutthisinthe
separate operating instructions.
Speed alert You
candefine theupper speed limit,which
must notbeexceeded bythe vehicle.
If this selected speedisexceeded bythe vehi-
cle, amessage willbesent tothe Customer
Assistance Center.TheCustomer Assistance
Center thenforwards thisinformation toyou.
You canselect theway inwhich youreceive
this information beforehand. Possibleoptions
include textmessage, e-mailoran automated
call.
The data youreceive contains thefollowi ng
information:
R the location wherethespeed limitwas
exceeded
R the time atwhich thespeed limitwasexcee-
ded
R the selected speedlimitwhich wasexcee-
ded
Geo fenci ng Geo
fencing allowsyou toselect areaswhich
the vehicle shouldnotenter orleave. Youwill
be informed ifthe vehicle crosses thebounda-
ries ofthe selected areas.Youcanselect the
way inwhich youreceive thisinformation
beforehand. Possibleoptionsincludetextmes-
sage, e-mail oran automated call.
The area canbedetermined aseither acircle
or apolyg onwith amaximum often corners. 268
FeaturesStowage
andfeatur es