2020 MERCEDES-BENZ C-CLASS ESTATE ignition

Importing/exporting data
* NO
TELoss of da tadue topremature
re mo val #
Do not remo vethe data storage
medium when data is being expor ted.
Mercedes-Benz is not liable for any loss of
data. Re
quirements:
R The vehicle is stationar y.
R The ignition is switched on or theve hicle has
been star ted.
R The SD card is inser ted (/ page 354) or the
USB device is connecte d (/page 355).
Multimedia sy stem:
4 System 5
System backup #
Select Import data orExport data.
Importing #
Select a data storage medium.
A prom ptappears asking whe ther youre ally
wish to overwrite the cur rent da ta. If da ta originates from ano
ther vehicle, this is recog‐
nised du ring da tareading.
The multimedia sy stem is restar ted once the
data has been impor ted.
% Current vehicle settings can be edited af ter
th e import.
Exporting
If PIN pr otection is activated, your PIN is reques‐
te d. #
Ente rth efo ur-digit PIN. #
Select a data storage medium.
The data is expor ted. The data export may
ta ke several minutes. Ac
tivating/deactivating PIN pr otection Re
quirements:
To unlo ckthe PIN:
R There is an Internet connection.
R A Mercedes me account exists at https://
me.secure.mercedes-benz.com. R
The Personalisation service is active
(/ page 288).
Multimedia sy stem:
4 System 5
PIN protection
Setting the PIN #
Select Set PIN. #
Enter a four-digit PIN. #
Enterth efo ur-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing the PIN #
Select Change settings. #
Enterth e cur rent PIN. #
Select Change PIN . #
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Change settings .
Confirm with th e PIN. #
Select Protect data export.
Ac tivate Oor deacti vate ª the function. Multimedia sy
stem 287

Un
blocking the PIN
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN.
% The availability of this function is country
dependent and may not be available in your
count ry.
Alternati vely, you can ha vePIN pr otection
re set at a Mercedes-Benz service centre. User profile
Setting a user profile
Multimedia sy
stem:
4 System 5
g Personalisation
Displaying a user profile when starting
If th is function is active, a prom ptappears when
st arting the sy stem asking which user profile to
use. #
Select Display profile list after start . #
Activate Oor deacti vate ª the function.
Selecting a user profile #
Select Guestor individual profile #.
% Some settings from the user profile are only
loaded when theve hicle is stationary or
when the ignition is switched on.
Au tomatic syn chronisation
Each time the ignition is switched off or on, the
individual user profiles are synchronised on the
multimedia sy stem and on the ser ver.This
ensures that the latest user profiles are availa‐
ble. #
Select Automatic synchronisation. #
Activate Oor deacti vate ª the function.
% For more information about importing/
ex porting user profiles (/ page 289).
Creating a user profile
Multimedia sy stem:
4 System 5
g Personalisation
5 Create profile #
Ente r a name. #
Select a.
The following information is sa ved in the user
profile, forex ample:
R System settings
R Settings in theTV tuner's channel list
R Navigation and traf fic information
The settings diff er depending on theve hicle
equipment. 288
Multimedia sy stem

The sy
stem update can be downloaded man‐
ually at a later time (/ page 290).
Yo u will be informed when the download is com‐
ple teand the sy stem update is ready for ins talla‐
tion.
% Park theve hicle safely in a suitable location
before starting the ins tallation.
Re quirements forth e ins tallation:
R The ignition is switched on.
R The engine is not running.
R Notes and warnings ha vebeen read and
accep ted.
R The parking brake is applied.
If all requirements are met, the sy stem update is
ins talled. The multimedia sy stem cann otbe
operated during the ins tallation and vehicle func‐
tions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the multimedia sy stem displa y.Con‐ sult a
qualified specialist workshop toresol ve
th e problem. Re
set function Multimedia sy
stem:
4 System 5
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones #
Select Yes.
If PIN pr otection is activated, a prom ptappears
asking if you also wish torestore this to thefa c‐
to ry settings during a reset. #
Select Yes. #
Enter the cur rent PIN.
The PIN is reset.
or #
Select No.
The cur rent PIN stay sth e same af terre set‐
ting. %
Ifyo u ha veforg ottenyo ur PIN, a Mercedes-
Benz service centre can deactivate the PIN
pr otection foryo u.
A prom ptappears again asking whe ther you
re ally wish toreset. #
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. Fi
t & Healthy ENE
RGIZING COMFORT Overview of
the ENERGIZING COMFORT pro‐
gr amme
Programme overview
R Refresh: Can make targeted changes tothe
interior climate torefresh vehicle occupants.
Cooling air flow and ionisation purify the air.
The vehicle interior is illuminated with cool
colours and the seat is ventilated.
R Warmth: Can inc rease the comfort le vel of
th eve hicle occupants. The vehicle's panel,
seat and steering wheel heating pr ovide cosy Multimedia sy
stem 291

wa
rmth. The air is pu rified using ionisation
and a pleasant fragrance is released. The
ve hicle interior is illuminated with warm light‐
ing.
R Vitality: Can coun tera ct diminishing atten‐
tiveness in mono tonous driving situations.
Fa st-paced music and a vitalising massa ge
pr ov ide invigorating stimulation forth eve hi‐
cle occupants. The air is purified using ioni‐
sation and a pleasant fragrance is released.
The vehicle interior is illuminated with a stim‐
ulating hue and the seat is ventilated.
R Pleasure: Can promo tea positive mood in
th eve hicle occupants as well as menta l and
ph ysical rege neration. Moderately fastmusic
is pla yed and a massage prog ramme is acti‐
va ted. The air is purified using ionisation and
a pleasant fragrance is released. The vehicle
interior is illuminated with amicable lighting.
R Well being: Can aidthe ph ysical and men tal
re laxation of vehicle occupants. A back mas‐
sage combined with local warmthprov ide
re laxation. The air is purified using ionisation
and a pleasant fragrance is released. The
audio pla yer pla ysselections of calming music and
theve hicle interior is illuminated
with pleasant lighting.
R Training: Can counteract the onset of mus‐
cle tension, limbs falling asleep or stre ss with
ta rgeted relaxation or stimulation exercises.
The exercises are demon stra ted in short vid‐
eos. The air is purified using ionisation and a
pleasant fragrance is released. The vehicle
interior is illuminated with lighting appropri‐
ate totheex ercise.
% Please no tethat theav ailable prog rammes
and the associated functions depend on your
ve hicle equipment. Depending on your
equipment, fewe r functions may be availa‐
ble.
St arting the ENERGIZING Comfort pro‐
gr amme
Re quirements:
R The ignition is switched on.
% ENE RGIZING Comfort is available appr ox‐
imately five minutes af terst arting the multi‐
media sy stem. Multimedia sy
stem:
4 Vehicle 5
ENERGIZING Comfort
Selecting a seat #
Select Seat selection. #
Select the desired seat or All seatsO.
St arting a prog ramme #
Select Refresh, Warmth,Vitality, JoyorWell-
being .
The selected programme will runfo rten
minutes.
Confi guring a prog ramme #
Call up fu rther options Üforth e desired
programme. #
Switch the functions included in the pro‐
gramme on Oor off ª.
St arting training #
Select Training. 292
Multimedia sy stem

R
The ignition is switched on so that vehicle
data can be transfer red automaticall y.
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service or information calls
2 SOS button co ver
3 SOS button
Making a Mercedes me call #
Press button 1. Making an eme
rgency call #
Toopen the co ver of SOS button 2, press it
brief ly. #
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
More information on Mercedes me connect and
fur ther services can be found at: https://
www.mercedes.me
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem.
Using thevo ice control sy stem, you can select
one of thefo llowing services:
R Accident and breakdown manage ment
(/ page 342)
R Mercedes-Benz Cust omer Centreforge neral
information about theve hicle 338
Multimedia sy stem

Yo
u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page 340).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition is switched on so that vehicle
data can be transfer red automatically.
Multimedia sy stem:
4 Telephone 5
ª Contacts #
Call Mercedes me connect.
The call is made. Af
ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be con‐
nected toa specialist at the Mercedes-Benz
Cus tomer Centre.
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Calling the Mercedes-Benz Cus tomer Centre
af te r automatic accident or breakdown
de tection
Re quirements:
R The vehicle has de tected an accident or
breakdown situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
In limited situations theve hicle can de tect acci‐
dent or breakdown situations. In
theeve nt an accident or breakdown is de tec‐
te d, the emer gency guide sho wssafety no tes in
th e multimedia sy stem displa y.
Af terqu itting the emer gency guide displ ayon
th e multimedia sy stem, a prom ptappears asking
whe ther you wish toget support from the
Mercedes-Benz Cus tomer Centre. #
Select Call.
R Afteryo ur agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, theve hicle
data is transfer red automatically
(/ page 342).
R A Mercedes-Benz Cus tomer Centre
emplo yeeta ke syo ur call and or ganises
th e breakdown and accident assis tance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident,
an automatic emer gency call can be initi‐
ated. This has prio rity over all other active
calls. Multimedia sy
stem 339

The
following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology.
R The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d. Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te
d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
If a call is made for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta R
Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted Multimedia sy
stem 341

ing
the call is ho wever not possible in all
countries.
R Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferred duri ng Mercedes me con‐
nect call services
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services
Which data is transfer redfo rth e services can be
ta ke n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the mobile phone network pro‐
viders. Insuf ficient network co verage from the
mobile phone network pr oviders may result in an
emergency call not being transmitted.
The Mercedes-Benz emer gency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% The Mercedes-Benz emerge ncy call system
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access. The emer
gency call can be made au tomatical ly
( / page 343) or manually (/ page 344). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion.
Displ ays in the media display
SOS READY : eCallavailable
SOS NOT READY: the ignition is not on or eCall
is not available.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of eCall at: https://www.mercedes-
benz-mobile.com/ext ra/ecall/
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on. Multimedia sy
stem 343