2020 MAZDA MODEL CX-5 odometer

approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be pr esented to an arbitrator at an informal
hearing. The arbitrator's decision should ordi narily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requ ires that, if Mazda or its representative is
unable to repair a new motor vehicle to c onform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bo dily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more th an 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tool
s to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfactio n cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the ow
ner of the dealership or its General Manager.
▼STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact
the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refe r to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem a nd/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Index
Leaving home light..................... 4-79
Leveling....................................... 4-79
Head Restraint................................... 2-20
High Beam Control System
(HBC).............................................. 4-125 High Beam Control System (HBC)
indicator light (green)................ 4-126
Hill Launch Assist (HLA).............. 4-105
HomeLink Wireless Control
System............................................... 4-89
HomeLink Wireless Control System
(Type B)............................................ 4-93
Hood Release.................................... 6-21
Horn...................................................4-88
I
If a Warning Light Turns On or
Flashes............................................... 7-23
If the Active Driving Display Does Not
Operate.............................................. 7-49
Ignition Switch............................................ 4-4
Ignition Not Switched Off (STOP)
Warning Beep.................................... 7-44
Illuminated Entry System................. 5-95
Immobilizer System.......................... 3-47
Inspecting Brake Fluid Level............ 6-31
Inspecting Coolant Leve l.................. 6-29
Inspecting Engine Oil Level............. 6-27
Inspecting Washer Fluid Level......... 6-31
Instrument Cluster... .......................... 4-12
Instrument Cluster (Type A)........4-13
Instrument Cluster (Type B)........ 4-30
Instrument Cluster (Type C)........ 4-46
Message indicated on multi-
information display ......................7-39
Instrument Cluster (Type A)............. 4-13 Average Fuel Economy............... 4-20
Blind Spot Monitoring (BSM)
Display......................................... 4-22
Compass Display......................... 4-23
Current Fuel Economy................ 4-21
Dashboard Illumina tion............... 4-19
Distance Recognition Support System
(DRSS) Display........................... 4-23
Distance-to-empty....................... 4-20
Engine Coolant Temperature
Gauge........................................... 4-17
Fuel Gauge.................................. 4-18
Indication/Indicator Lights.......... 4-26
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-22
Maintenance Monitor.................. 4-21
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) Display.......4-22
Multi-information Display (Type
A)................................................. 4-14
Odometer..................................... 4-16
Outside Temperature Display...... 4-20
Remaining Diesel Exhaust Fluid
(DEF) and Maximum Driving
Distance Display..........................4-21
Speedometer................................ 4-13
Speed Unit Selector..................... 4-19
Tachometer.................................. 4-13
Trip Meter....................................4-16
Warning Indication/Warning
Lights........................................... 4-24
Warning (Display Indication)...... 4-23
Instrument Cluster (Type B)............. 4-30 Average Fuel Economy............... 4-36
Blind Spot Monitoring (BSM)
Display......................................... 4-38
Compass Display......................... 4-39
Cruise Control Set Vehicle Speed
Display......................................... 4-38
Current Fuel Economy................ 4-37
Dashboard Illumina tion............... 4-35
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Index
Distance Recognition Support System
(DRSS) Display........................... 4-38
Distance-to-empty....................... 4-36
Engine Coolant Temperature
Gauge........................................... 4-33
Fuel Gauge.................................. 4-34
Indication/Indicator Lights.......... 4-42
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-38
Maintenance Monitor.................. 4-37
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) Display.......4-38
Multi-information Display (Type
B)................................................. 4-31
Odometer..................................... 4-33
Outside Temperature Display...... 4-36
Remaining Diesel Exhaust Fluid
(DEF) and Maximum Driving
Distance Display..........................4-37
Speedometer................................ 4-30
Tachometer.................................. 4-30
Trip Meter....................................4-33
Warning Indication/Warning
Lights........................................... 4-40
Warning (Display Indication)...... 4-39
Instrument Cluster (Type C)............. 4-46
Cruise Control Set Vehicle Speed
Display......................................... 4-52
Dashboard Illumination............... 4-50
Engine Coolant Temperature
Gauge........................................... 4-48
Fuel Gauge.................................. 4-49
Indication/Indicator Lights.......... 4-55
Multi-information Display (Type
C)................................................. 4-47
Odometer..................................... 4-47
Outside Temperature Display...... 4-50
Speedometer................................ 4-46
Tachometer.................................. 4-46Trip Computer............................. 4-51
Trip Meter....................................4-47
Warning Indication/Warning
Lights........................................... 4-53
Interior Care...................................... 6-71 Active driving display
maintenance................................. 6-73
Cleaning the floor mats............... 6-73
Cleaning the window interiors.....6-73
Instrument panel top (Soft pad)
maintenance................................. 6-72
Leather upholstery
maintenance................................. 6-72
Panel maintenance....................... 6-73
Plastic part maintenance.............. 6-72
Seat belt maintenance..................6-71
Upholstery maintena nce.............. 6-71
Vinyl upholstery maintenance..... 6-71
Interior Lights................................... 5-92
Luggage compartment light.........5-92
Map lights....................................5-92
Overhead lights............................5-92
i-ACTIVSENSE.............................. 4-121 Active safety technology........... 4-121
Adaptive Front Lighting System
(AFS)......................................... 4-124
Advanced Smart City Brake Support
(Advanced SCBS)..................... 4-172
Blind Spot Monitoring (BSM) ............
................................................... 4-128
Camera and sensors................... 4-122
Distance Recognition Support System
(DRSS).......................................4-139
Forward Sensing Camera
(FSC)......................................... 4-207
High Beam Control System
(HBC)........................................ 4-125
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS)..................................... 4-162
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