2020 MAZDA MODEL 3 HATCHBACK service

Water Marks
Occurrence
Rain, fog, dew, and even tap water can
contain harmful minerals such as salt and
lime. If moisture containing these minerals
settles on the vehicle and evaporates, the
minerals will concentrate and harden to
form white rings. The rings can damage
your vehicle's finish.
Prevention
It is necessary to wash and wax your
vehicle to preserve it s finish according to
the instructions in this section. These steps
should be taken immediately after you find
water marks on your vehicle's finish.
Paint Chipping
Occurrence
Paint chipping occurs when gravel thrown
in the air by another vehicle's tires hits
your vehicle.
How to avoid paint chipping
Keeping a safe distance between you and
the vehicle ahead reduces the chances of
having your paint chipped by flying
gravel.
NOTE
The paint chipping zone varies with the
speed of the vehicle. For example, when
traveling at 90 km/h (56 mph), the paint
chipping zone is 50 m (164 ft).
In low temperatures a vehicle's finish
hardens. This increases the chance of
paint chipping.
Chipped paint can lead to rust forming
on your Mazda. Before this happens,
repair the damage by using Mazda
touch-up paint according to the
instructions in this section. Failure to
repair the affected area could lead to
serious rusting and expensive repairs.

Follow all label and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.
▼ Maintaining the Finish
Wa s h i n g
CAUTION

Before lifting the windshield wiper blades
off the windshield, always follow the
procedure for moving the windshield
wiper blades. Otherw ise, a wiper blade,
wiper arm, or the hood could be
damaged.
Refer to the Replacin g Windshield Wiper
Blades (page on 6-22) section for the
procedure on how to move the
windshield wiper blades to the service
position.
 When the wiper lever is in the AUTO
position and the ignition is switched ON,
the wipers may move automatically in
the following cases:
 If the windshield above the rain sensor
is touched or wiped with a cloth.
 If the windshield is struck with a hand
or other object from either outside or
inside the vehicle.
Maintenance and Care
Appearance Care
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Jump-Starting
▼Jump-Starting
Jump-starting is dangerous if done incorrectly. S
o follow the procedure carefully. If you feel
unsure about jump-starting, we strongly recommend that you have a competent service
technician do the work.
WA R N I N G
Follow These Precautions Carefully:
To ensure safe and correct handling of the ba ttery, read the following precautions carefully
before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow metal tools to
contact the positive (+) or negative (–) terminal of the battery when working near a battery.
Do not allow the positive (+) terminal to contact the vehicle body:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep all flames including cigarettes and sparks away
from open battery cells.
Keep all flames and sparks away from open battery cells because hydrogen gas is
produced from open battery cells while charging the battery or adding battery
fluid:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep al l flames including cigarettes and sparks away
from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture or
explode, causing serious injury.
If Trouble Arises
Battery Runs Out
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To w i n g D e s c r i p t i o n
▼Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD
vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.
1. Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a FWD ve hicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Par king Brake (EPB) on
page 4-64.

A towed AWD vehicle must have all its
wheels off the ground.
WA R N I N G
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.
CAUTION
 Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transmission.
If Trouble Arises
Emergency Towing
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in
accordance with a
certified physician, contact an Authorized
Mazda Dealer. For more information, go
to NHTSA website www.safercar.gov
(VEHICLE SHOPPERS > Air Bags > Air
Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes nece ssary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in accordance with a
certified physicia n, go to STEP 2.
▼STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to accommodate
a person with certain medical conditions in
accordance with a certified physician, you
can reach Mazda North American
Operations by one of
the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found here.

E-mail: click on “Contact Us” located on
the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
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7. California Civil Code Section 1793.2(d) requires that, if Mazda or its
representative is unable to repair a new
motor vehicle to conform to the
vehicle's applicable express warranty
after a reasonable number of attempts,
Mazda may be required to replace or
repurchase the vehicl e. California Civil
Code Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if , within 18 months
from delivery to the buyer or 18,000
miles on the vehicle's odometer,
whichever occurs first, one or more of
the following occurs:
The same nonconformity [a failure
to conform to the written warranty
that substantially impairs the use,
value or safety of the vehicle] results
in a condition that is likely to cause
death or serious bodily injury if the
vehicle is driven AND the
nonconformity has been subject to
repair two or more times by Mazda
or its agents AND the buyer or
lessee has directly notified Mazda of
the need for the repair of the
nonconformity; OR
The same nonconformity has been
subject to repair 4 or more times by
Mazda or its agents AND the buyer
has notified Mazda of the need for
the repair of the nonconformity; OR
The vehicle is out of service by
reason of repair of nonconformities
by Mazda or its agents for a
cumulative total of more than 30
calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS
REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought
in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys' fees, or
consequential damages other than as
provided in California Civil Code
Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you
reject the decision, you will be free to
pursue further legal action. The
arbitrator's decision and any findings
will be admissible in a court action.
Customer Information and Reporting Safety Defects
Customer Assistance
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11. If you accept the arbitrator's decision,Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction
is of primary conc
ern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problem s, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for su
ch arrangements.
Regional Office address and phone
numbers are shown (page 8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantia
lly satisfied, contact
the Customer Relations Department,
Mazda Canada Inc., 55 Vogell Road,
Richmond Hill, Onta rio, L4B 3K5 Canada
TEL: 1 (800) 263-4680.
Provide the Departme nt with the following
information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN).
Refer to the Vehicle Identification
Number on page 9-2 for the location
of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction

The Department, in cooperation with the
local Mazda Service Representative, will
review the case to determine if everything
possible has been done to ensure your
satisfaction.

Please recognize that the resolution of
service problems in most cases requires
the use of your Mazda dealer's service
facilities, personnel and equipment. We
urge you to follow the above three steps in
sequence for most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern cannot
be resolved through Mazda's Customer
Satisfaction Program. If after exhausting
the procedures in this manual your
concern is still not resolved, you have
another option.

Mazda Canada Inc. participates in an
arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you
about how your concern may be reviewed
and resolved by an independent third party
through binding arbitration.

Your complete satisfaction is the goal of
Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes
a valuable contribution to our achieving
that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair
and final as the award is binding on both
you and Mazda Canada Inc.
▼Canadian Motor Vehicle Arbitration
Plan (CAMVAP)
If a specific item of concern arises, where
a solution cannot be reached between an
owner, Mazda, and/or one of its dealers
(that all parties cannot agree upon), the
owner may wish to use the services
offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
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CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before you
can proceed with CAMVAP you must
follow your Mazda dispute resolution
process as outlined previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at 1
(800) 207-0685, or by contacting the
Canadian Motor Vehicle Arbitration Plan
Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached
locally:
Province/Territory CAMVAP Number
British Columbia & Yu‐ kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION 5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5
1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS‐
LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS‐ CANADIENNE
POINTE CLAIRE, QUEBECH9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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