
Introduction
About This Manual
...........................................7
Symbols Glossary .............................................
7
Data Recording ...............................................
10
Perchlorate .......................................................
14
Lincoln Automotive Financial Services ........................................................................\
..
14
Replacement Parts Recommendation ........................................................................\
..
15
Special Notices ...............................................
15
Mobile Communications Equipment .........
16
Export Unique Options ..................................
17
Environment
Protecting the Environment .........................
18
At a Glance
Instrument Panel .............................................
19
Child Safety
General Information .......................................
21
Installing Child Restraints ............................
23
Booster Seats .................................................
30Child Restraint Positioning
..........................
33
Child Safety Locks .........................................
35
Seatbelts
Principle of Operation ..................................
36
Fastening the Seatbelts ...............................
37
Seatbelt Height Adjustment .......................
39
Seatbelt Warning Lamp and Indicator Chime ...........................................................
40
Seatbelt Reminder ..........................................
41
Child Restraint and Seatbelt Maintenance ........................................................................\
.
42
Seatbelt Extensions ......................................
43
Personal Safety System ™
Personal Safety System ™.............................
44
Supplementary Restraints System
Principle of Operation ..................................
45
Driver and Passenger Airbags ...................
46
Front Passenger Sensing System .............
48
Side Airbags ...................................................
50Driver and Passenger Knee Airbags
.........
51
Safety Canopy™ ...............................................
51
Crash Sensors and Airbag Indicator .........
53
Airbag Disposal ..............................................
54
911 Assist
What Is 911 Assist ...........................................
55
Emergency Call Requirements ..................
55
Emergency Call Limitations ........................
56
Keys and Remote Controls
General Information on Radio Frequencies ........................................................................\
.
57
Remote Control ..............................................
57
Replacing a Lost Key or Remote Control ........................................................................\
..
61
MyKey™
Principle of Operation ..................................
62
Creating a MyKey ..........................................
63
Clearing All MyKeys ......................................
64
Checking MyKey System Status ................
64
Using MyKey With Remote Start Systems ........................................................................\
65
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

Instrument Cluster
Gauges
...........................................................102
Warning Lamps and Indicators .................
104
Audible Warnings and Indicators .............
109
Information Displays
General Information .....................................
110
Information Messages .................................
121
Climate Control
Automatic Climate Control ..........................
141
Hints on Controlling the Interior Climate .......................................................................
143
Heated Rear Window ..................................
144
Heated Exterior Mirrors ..............................
144
Cabin Air Filter ..............................................
145
Remote Start ..................................................
145
Seats
Sitting in the Correct Position ...................
146
Head Restraints .............................................
147
Power Seats ...................................................
148
Memory Function .........................................
152Rear Seats
......................................................
153
Heated Seats .................................................
154
Climate Controlled Seats ...........................
155
Garage Door Opener
Universal Garage Door Opener ...............
157
Auxiliary Power Points
Auxiliary Power Points ................................
163
Storage Compartments
Center Console ............................................
165
Overhead Console ......................................
165
Rear Seat Armrest ........................................
165
Starting and Stopping the Engine
General Information .....................................
167
Keyless Starting ............................................
167
Starting a Hybrid Electric Vehicle System .......................................................................
168
Engine Block Heater .....................................
171Unique Driving Characteristics
Hybrid Vehicle Operation
...........................
173
EcoSelect ........................................................
175
Hybrid Vehicle Frequently Asked Questions ...................................................
176
Fuel and Refueling
Safety Precautions .......................................
179
Fuel Quality ...................................................
180
Fuel Filler Funnel Location .........................
181
Running Out of Fuel .....................................
181
Refueling ........................................................
182
Fuel Consumption ........................................
185
Engine Emission Control
Emission Law .................................................
187
Catalytic Converter ......................................
188
High Voltage Battery
General Information ......................................
191
High Voltage Shutoff Switch .....................
192
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................275
Utilizing the Mediation/Arbitration Program (Canada Only) ..........................................
276
Getting Assistance Outside the U.S. and Canada .......................................................
277
Ordering Additional Owner's Literature ......................................................................
279
Reporting Safety Defects (U.S. Only) ......
280
Reporting Safety Defects (Canada Only) ......................................................................
280
Fuses
Fuse Specification Chart ...........................
282
Changing a Fuse .........................................
298
Maintenance
General Information ....................................
301
Opening and Closing the Hood ...............
301
Under Hood Overview ..............................
302
Engine Oil Dipstick .....................................
304
Engine Oil Check ........................................
304
Oil Change Indicator Reset ......................
305
Engine Coolant Check ...............................
305Automatic Transmission Fluid Check
......
310
Brake Fluid Check .........................................
311
Washer Fluid Check ....................................
312
Fuel Filter .......................................................
312
Changing the 12V Battery ..........................
312
Checking the Wiper Blades .......................
314
Changing the Wiper Blades ......................
314
Adjusting the Headlamps ..........................
315
Changing a Bulb ...........................................
316
Changing the Engine Air Filter .................
316
Vehicle Care
General Information .....................................
318
Cleaning Products ........................................
318
Cleaning the Exterior ..................................
319
Waxing ...........................................................
320
Cleaning the Engine ....................................
321
Cleaning the Windows and Wiper Blades .......................................................................
321
Cleaning the Interior ..................................
322
Cleaning the Instrument Panel and Instrument Cluster Lens ........................
324
Cleaning Leather Seats .............................
325Repairing Minor Paint Damage
................
325
Cleaning the Wheels ..................................
325
Vehicle Storage ...........................................
326
Body Styling Kits ..........................................
328
Wheels and Tires
Tire Sealant and Inflator Kit ......................
329
Tire Care ........................................................
336
Using Summer Tires ...................................
350
Using Snow Chains ....................................
350
Tire Pressure Monitoring System .............
351
Technical Specifications ............................
357
Capacities and Specifications
Engine Specifications .................................
359
Motorcraft Parts ...........................................
360
Vehicle Identification Number ..................
361
Vehicle Certification Label ........................
362
Transmission Code Designation .............
362
Capacities and Specifications ..................
364
Bulb Specification Chart ............................
372
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

•
You are required by law to properly use
child restraints for infants and toddlers in
the United States and Canada.
• Many states and provinces require that
small children use approved booster
seats until they reach age eight, a height
of 57 in (1.45 m) tall, or 80 lb (36 kg).
Check your local and state or provincial
laws for specific requirements about the
safety of children in your vehicle.
• When possible, properly restrain children
12 years of age and under in a rear
seating position of your vehicle. Accident
statistics suggest that children are safer
when properly restrained in the rear
seating positions than in a front seating
position.
See Front Passenger Sensing
System (page 48).
• When installing a rear facing child
restraint, adjust the vehicle seats to avoid
interference between the child restraint
and the vehicle seat in front of the child
restraint. INSTALLING CHILD RESTRAINTS
Child Seats
Use a child restraint (sometimes called an
infant carrier, convertible seat, or toddler
seat) for infants, toddlers, or children
weighing
40 lb (18 kg) or less (generally age
four or younger). Using Lap and Shoulder Belts WARNING:
Do not place a rearward
facing child restraint in front of an active
airbag. Failure to follow this instruction
could result in personal injury or death. WARNING:
Properly secure children
12 years old and under in a rear seating
position whenever possible. If you are
unable to properly secure all children in a
rear seating position, properly secure the
largest child on the front seat. If you must
use a forward facing child restraint on the
front seat, move the seat as far back as
possible. Failure to follow these
instructions could result in personal injury
or death.
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3. While holding the shoulder and lap belt
portions together, route the tongue
through the child restraint according to
the child restraint manufacturer's
instructions. Make sure that you did not
twist the belt webbing. 4. Insert the belt tongue into the proper
buckle (the buckle closest to the direction
the tongue is coming from) for that
seating position until you hear a snap and
feel the latch engage. Make sure that you
securely latched the tongue by pulling
on it. 5. To put the retractor in the automatic
locking mode, grasp the shoulder portion
of the belt and pull downward until you
pull all of the belt out.
Note: The automatic locking mode is
available on the front passenger and rear
seats. This vehicle does not require the use
of a locking clip.
6. Allow the belt to retract to remove slack.
The belt clicks as it retracts to indicate it
is in the automatic locking mode.
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BOOSTER SEATS
WARNING: Do not put the shoulder
section of the seatbelt or allow the child to
put the shoulder section of the seatbelt
under their arm or behind their back.
Failure to follow this instruction could
reduce the effectiveness of the seatbelt
and increase the risk of injury or death in
a crash.
Note: Some booster seat seatbelt guides
may not accommodate the shoulder portion
of the inflatable seatbelt.
Use a belt-positioning booster seat for
children who have outgrown or no longer
properly fit in a child safety seat (generally
children who are less than 57 in (1.45 m) tall,
are greater than age four (4) and less than
age twelve (12), and between
40 lb (18 kg)
and 80 lb (36 kg) and upward to 100 lb (45 kg)
if recommended by your child
restraint manufacturer). Many state and
provincial laws require that children use
approved booster seats until they reach age
eight, a height of
57 in (1.45 m) tall, or 80 lb
(36 kg).
Booster seats should be used until you can
answer YES to ALL of these questions when
seated without a booster seat: •
Can the child sit all the way back against
their vehicle seat backrest with knees
bent comfortably at the edge of the seat
cushion?
• Can the child sit without slouching? •
Does the lap belt rest low across the
hips?
• Is the shoulder belt centered on the
shoulder and chest?
• Can the child stay seated like this for the
whole trip?
Always use booster seats in conjunction with
your vehicle lap and shoulder belt.
Types of Booster Seats •
Backless booster seats
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If your backless booster seat has a
removable shield, remove the shield. If a
vehicle seating position has a low seat
backrest or no head restraint, a backless
booster seat may place your child's head (as
measured at the tops of the ears) above the
top of the seat. In this case, move the
backless booster to another seating position
with a higher seat backrest or head restraint
and lap and shoulder belts, or consider using
a high back booster seat.
•
High back booster seats If, with a backless booster seat, you cannot
find a seating position that adequately
supports your child's head, a high back
booster seat would be a better choice.
Children and booster seats vary in size and
shape. Choose a booster that keeps the lap
belt low and snug across the hips, never up
across the stomach, and lets you adjust the
shoulder belt to cross the chest and rest
snugly near the center of the shoulder. The
following drawings compare the ideal fit
(center) to a shoulder belt uncomfortably
close to the neck and a shoulder belt that
could slip off the shoulder. The drawings also
show how the lap belt should be low and
snug across the child's hips.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Child SafetyE70710

If the booster seat slides on the vehicle seat
upon which it is being used, placing a
rubberized mesh sold as shelf or carpet liner
under the booster seat may improve this
condition. Do not introduce any item thicker
than this under the booster seat. Check with
the booster seat manufacturer's instructions.
CHILD RESTRAINT POSITIONING
WARNING: Do not place a rearward
facing child restraint in front of an active
airbag. Failure to follow this instruction
could result in personal injury or death. WARNING:
Properly secure children
12 years old and under in a rear seating
position whenever possible. If you are
unable to properly secure all children in a
rear seating position, properly secure the
largest child on the front seat. If you must
use a forward facing child restraint on the
front seat, move the seat as far back as
possible. Failure to follow these
instructions could result in personal injury
or death. WARNING:
Always carefully follow
the instructions and warnings provided by
the manufacturer of any child restraint to
determine if the restraint device is
appropriate for your child's size, height,
weight, or age. Follow the child restraint
manufacturer's instructions and warnings
provided for installation and use in
conjunction with the instructions and
warnings provided by your vehicle manufacturer. A safety seat that is
improperly installed or utilized, is
inappropriate for your child's height, age,
or weight or does not properly fit the child
may increase the risk of serious injury or
death.
WARNING: Do not allow a passenger
to hold a child on their lap when your
vehicle is moving. Failure to follow this
instruction could result in personal injury
or death in the event of a sudden stop or
crash. WARNING: Do not use pillows, books
or towels to boost your child's height.
Failure to follow this instruction could result
in personal injury or death. WARNING:
Properly secure child
restraints or booster seats when they are
not in use. They could become projectiles
in a sudden stop or crash. Failure to follow
this instruction could result in personal
injury or death.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Child Safety