2020 LINCOLN MKZ HYBRID service

The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device. If
you no longer plan to use the system or your
vehicle, we recommend you use the master
reset function to erase the stored
information. See Settings (page 437).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our privacy
policy, refer to your local Lincoln website.
Note: To find out if your vehicle has a
connectivity technology, visit
www .ConnectedLincoln. com .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to the emergency call system may also be capable of electronically or verbally
disclosing to emergency services operators
your vehicle location or other details about
your vehicle or crash to assist emergency
services operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do not
activate the emergency call system.
Note:
You cannot deactivate emergency call
systems that are required by law.
PERCHLORATE
Certain components in your vehicle such as
airbag modules, seatbelt pretensioners and
remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal. For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
Use the options below to contact us with
questions about your account or financing
and we will respond promptly: Web Address
www.credit.lincoln.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
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P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
Vehicles sold in the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
your warranty guide that is available online.
For more information, refer to our website
and download your copy of the warranty
guide.
Vehicles sold outside the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
the warranty guide that is provided to you
along with your Owner’
s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
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WARNING: You risk death or serious
injury to yourself and others if you do not
follow the instruction highlighted by the
warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury. WARNING: NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it, DEATH
or SERIOUS INJURY to the CHILD can
occur.
On Board Diagnostics Data Link
Connector WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector. Your vehicle has an OBD Data Link
Connector (DLC) that is used in conjunction
with a diagnostic scan tool for vehicle
diagnostics, repairs and reprogramming
services. Installing an aftermarket device that
uses the DLC during normal driving for
purposes such as remote insurance company
monitoring, transmission of vehicle data to
other devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to vehicle
systems. We do not recommend or endorse
the use of aftermarket plug-in devices unless
approved by Ford. The vehicle Warranty will
not cover damage caused by an aftermarket
plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Using mobile communications equipment is
becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others ’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in emergency
situations. Safety must be paramount when
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PRINCIPLE OF OPERATION
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury from
a deploying airbag is the greatest close to
the trim covering the airbag module. WARNING:
All occupants of your
vehicle, including the driver, should always
properly wear their seatbelts, even when
an airbag supplemental restraint system is
provided. Failure to properly wear your
seatbelt could seriously increase the risk
of injury or death. WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death. WARNING:
Do not place your arms
on the airbag cover or through the steering
wheel. Failure to follow this instruction
could result in personal injury. WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction could
result in personal injury or death. WARNING: Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back. WARNING: Do not attempt to service,
repair, or modify the supplementary
restraint system or associated components.
Failure to follow this instruction could result
in personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch them
after inflation. WARNING:
If a supplementary
restraint system component has deployed,
it will not function again. Have the system
and associated components inspected as
soon as possible. Failure to follow this
instruction could result in personal injury
or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and right
front passenger from certain upper body
injuries. Airbags do not inflate slowly; there
is a risk of injury from a deploying airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
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After all occupants have adjusted their seats
and put on seatbelts, it is very important that
they continue to sit properly. A properly
seated occupant sits upright, leaning against
the seat backrest, and centered on the seat
cushion, with their feet comfortably extended
on the floor. Sitting improperly can increase
the chance of injury in a crash event. For
example, if an occupant slouches, lies down,
turns sideways, sits forward, leans forward
or sideways, or puts one or both feet up, the
chance of injury during a crash greatly
increases.
The conditions listed above may cause the
weight of a properly seated occupant to be
incorrectly interpreted by the front passenger
sensing system. The person in the front
passenger seat may appear heavier or lighter
due to the conditions described in the list
above.
Make sure the front passenger
sensing system is operating
properly. See Crash Sensors and
Airbag Indicator (page 53). Do not attempt to repair or service the
system. Take your vehicle immediately to an
authorized dealer.
If it is necessary to modify an advanced front
airbag system to accommodate a person
with disabilities, contact the Ford Customer
Relationship Center.
See Getting the
Services You Need (page 273).
SIDE AIRBAGS WARNING:
Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not use accessory
seat covers. The use of accessory seat
covers may prevent the deployment of the
side airbags and increase the risk of injury
in an accident. WARNING:
Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback. WARNING: Do not attempt to service,
repair, or modify the supplementary
restraint system or associated components.
Failure to follow this instruction could result
in personal injury or death. WARNING:
If a supplementary
restraint system component has deployed,
it will not function again. Have the system
and associated components inspected as
soon as possible. Failure to follow this
instruction could result in personal injury
or death.
The side airbags are on the outboard side
of the seat backrests of the front seats. In
certain sideways crashes, the side airbags
will be inflated. The airbag was designed to
inflate between the door panel and occupant
to further enhance the protection provided
occupants in side impact crashes.
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The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted to
your vehicle.
• Side airbags inside the driver and front
passenger seat backrests.
• Front passenger sensing system. •
Crash sensors and monitoring system
with readiness indicator. See Crash
Sensors and Airbag Indicator (page 53). The design and development of the side
airbag system included recommended
testing procedures that were developed by
a group of automotive safety experts known
as the Side Airbag Technical Working Group.
These recommended testing procedures
help reduce the risk of injuries related to the
deployment of side airbags.
DRIVER AND PASSENGER KNEE
AIRBAGS
Driver and passenger knee airbags are
located under or within the instrument panel.
During a crash, the restraints control module
may activate the driver and passenger knee
airbags (individually or both) based on crash
severity and respective occupant conditions.
Under certain crash and occupant conditions,
the driver and passenger knee airbags may
deploy (individually or both) but the
corresponding front airbag may not activate.
As with front and side airbags, it is important
to be properly seated and restrained to
reduce the risk of death or serious injury. Make sure the knee airbags are
operating properly.
See Crash
Sensors and Airbag Indicator
(page
53).
SAFETY CANOPY™ WARNING:
Do not place objects or
mount equipment on or near the headliner
at the siderail that may come into contact
with a deploying curtain airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not lean your head
on the door. The curtain airbag could injure
you as it deploys from the headliner. WARNING: Do not attempt to service,
repair, or modify the supplementary
restraint system or associated components.
Failure to follow this instruction could result
in personal injury or death.
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CRASH SENSORS AND AIRBAG
INDICATOR
WARNING: Modifying or adding
equipment to the front end of your vehicle
(including hood, bumper system, frame,
front end body structure, tow hooks and
hood pins) may affect the performance of
the airbag system, increasing the risk of
injury. Do not modify or add equipment to
the front end of your vehicle.
Your vehicle has a collection of crash and
occupant sensors which provide information
to the restraints control module. The
restraints control module deploys (activates)
the seatbelt pretensioners, the adaptive
collapsible steering column, driver airbag,
passenger airbag, knee airbag(s), seat
mounted side airbags and the Safety
Canopy. Based on the type of crash, the
restraints control module deploy the
appropriate safety devices. The restraints control module also monitors
the readiness of the above safety devices
plus the crash and occupant sensors. The
readiness of the safety system is indicated
by a warning indicator light in the instrument
cluster or a backup tone (if equipped).
Routine maintenance of the airbag is not
required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after you
switch the ignition on.
• The readiness light either flashes or stays
lit.
• A series of five beeps is heard (If
equipped). The tone pattern repeats
periodically until the problem, the light
or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash. The restraint system is designed to activate
when the vehicle sustains conditions
sufficient to cause the restraint control
module to deploy a safety device.
The fact that not all the safety devices
activate for all occupants in a crash does not
mean something is wrong with the system.
Rather, it means the restraints control module
determined the accident conditions (crash
severity, type of crash, belt usage) were not
appropriate to activate these safety devices.
•
The design of the front airbags is to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The seatbelt pretensioners are designed
to activate in frontal, near-frontal and side
crashes and rollovers.
• The knee airbag(s) may deploy based on
crash severity and occupant conditions.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help if you are in an accident. If a
crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts [if
equipped], or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth enabled phone. You can learn
more about the 911 Assist feature, by visiting:
Website
www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off, the triggers
for 911 Assist. If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone. SYNC will then attempt to call the
emergency services. Before making the call:
•
SYNC provides a short window of time,
about 10 seconds, to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to
immediately provide your name, phone
number and location, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 10). EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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