2020 LINCOLN MKZ HYBRID service

Connecting the Vehicle to a Mobile
Network........................................................375
Enabling the Modem Using The Lincoln Way....................................................................375
Enabling the Modem Using the Touchscreen....................................................375
What Is the Modem............................................375
Coolant Check See: Engine Coolant Check............................305
Crash Sensors and Airbag Indicator..........53
Creating a MyKey...........................................63 Programming and Changing Configurable
Settings...............................................................64
Creating a Wi-Fi Hotspot
............................379
Connecting a Device to the Wi-Fi
Hotspot.............................................................379
Finding the Wi-Fi Hotspot Name and Password..........................................................379
Cross Traffic Alert.........................................244 Cross Traffic Alert Behavior When Trailer is
Attached...........................................................247
Cross Traffic Alert Indicator.............................248
Cross Traffic Alert Information Messages.........................................................248
Cross Traffic Alert System Limitations...........247
Cross Traffic Alert System Sensors................247
Switching the System On and Off..................247
Using Cross Traffic Alert...................................
244 Cruise Control
...............................................226
Cruise Control Indicators............................227
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go
............82
Cruise Control - Vehicles With: Cruise Control............................................................83
Customer Assistance
...................................273
D
Data Recording
................................................10
Comfort, Convenience and Entertainment
Data.......................................................................12
Event Data................................................................11
Service Data............................................................10
Services That Third Parties Provide..................12
Services That We Provide...................................12
Vehicles With a Modem.......................................13
Vehicles With an Emergency Call System.......14
Vehicles With SYNC..............................................13
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................89
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................89
Declaration of Conformity..........................527 Declaration of Conformity - Vehicles With:
SYNC 3.........................................................528
Radio Frequency Statement............................528
Digital Radio
...................................................383
HD Radio Reception and Station
Troubleshooting.............................................384
Direction Indicators
........................................90
Indicating a Lane Change....................................91
Doors and Locks.............................................67
Drive Control
.................................................254
LINCOLN DRIVE CONTROL............................254
Driver Alert.....................................................236 Principle of Operation.......................................236
Using Driver Alert...............................................236
Driver and Passenger Airbags....................46 Children and Airbags...........................................47
Proper Driver and Front Passenger Seating
Adjustment.........................................................47
Driver and Passenger Knee Airbags..........51
Driving Aids
...................................................236
Driving Hints..................................................262
Driving Through Water...............................263
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.......
89
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).....................
89
532
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Fuel Consumption.........................................185
Advertised Capacity...........................................185
Fuel Economy......................................................185
Fuel Filler Funnel Location..........................181
Fuel Filter
.........................................................312
Fuel Quality.....................................................180
Choosing the Right Fuel....................................180
Fuel Freshness Mode........................................
180
Fuel Shutoff
...................................................266
Fuses...............................................................282
Fuse Specification Chart............................282 Passenger Compartment Fuse Panel...........293
Power Distribution Box.....................................282
G
Garage Door Opener...................................157
Garage Door Opener See: Universal Garage Door Opener.............157
Gauges............................................................102 Left Information Display.....................................103
Right Information Display..................................104
Gearbox See: Transmission...............................................193
General Information on Radio Frequencies...................................................57
Intelligent Access..................................................57 General Maintenance Information...........462
Multi-point Inspection........................................465
Owner Checks and Services...........................464
Protecting Your Investment.............................462
Why Maintain Your Vehicle?............................
462
Why Maintain Your Vehicle at Your Dealership?......................................................462
Getting Assistance Outside the U.S. and Canada.........................................................277
Getting the Services You Need................273 Away From Home...............................................273
Global Opening and Closing.......................96 Closing the Windows...........................................96
Opening the Windows.........................................96
H
Hazard Flashers...........................................266
Headlamp Adjusting See: Adjusting the Headlamps........................315
Headlamp Exit Delay.....................................89
Headrest See: Head Restraints..........................................147
Head Restraints
..............................................147
Adjusting the Head Restraint...........................148
Tilting Head Restraints ......................................148
Heated Exterior Mirrors...............................144
Heated Rear Window...................................144 Heated Seats..................................................154
Front Seats............................................................154
Rear Seats.............................................................155
Heated Steering Wheel.................................83
Heating See: Climate Control............................................141
High Voltage Battery
.....................................191
General Information.............................................191
High Voltage Shutoff Switch......................192
Hints on Controlling the Interior Climate..........................................................143
Defogging the Side Windows in Cold Weather.............................................................144
General Hints........................................................143
Quickly Cooling the Interior..............................144
Quickly Heating the Interior..............................144
Recommended Settings for Cooling..............144
Recommended Settings for Heating..............144
Hints on Driving With Anti-Lock Brakes
...........................................................199
Hood Lock See: Opening and Closing the Hood.............301
Horn....................................................................83
Hybrid Vehicle Frequently Asked Questions......................................................176
Hybrid Vehicle Operation
............................173
Battery:...................................................................174
Braking:
..................................................................175
534
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Lighting Control...............................................87
Flashing the Headlamp High Beam.................88
Headlamp High Beam.........................................88
Lighting
..............................................................87
General Information..............................................87
Lincoln Automotive Financial Services......14
Lincoln Protect..............................................459 Lincoln Protect (CANADA ONLY)...................
460
Lincoln Protect Extended Service Plans (U.S. Only)..................................................................459
Load Carrying
................................................256
Load Limit.......................................................256
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................260
Vehicle Loading - with and without a Trailer................................................................256
Locking and Unlocking..................................67 Activating Intelligent Access.............................68
Autolock..................................................................70
Battery Saver...........................................................71
Illuminated Entry...................................................70
Illuminated Exit......................................................70
Locking and Unlocking the Doors with the
Key Blade...........................................................69
Luggage Compartment........................................71
Power Door Locks................................................67
Remote Control.....................................................67 Smart Unlocks for Intelligent Access
Keys.....................................................................69
M
Maintenance...................................................301 General Information............................................301
Memory Function..........................................152 Easy Entry and Exit Feature..............................153
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......153
Saving a PreSet Position...................................152
Message Center See: Information Displays..................................110
Mirrors See: Windows and Mirrors.................................95
Mobile Communications Equipment..........16
Moonroof..........................................................99 Opening and Closing..........................................101
Type 1.....................................................................100
Type 2....................................................................100
Motorcraft Parts
............................................360
MyKey – Troubleshooting............................65
MyKey™..............................................................62 Principle of Operation.........................................62 N
Navigation.......................................................421
Changing the Format of the Map...................425
cityseeker.............................................................427
Michelin Travel Guide........................................428
Navigation Map Accuracy and Updates.......428
Route Guidance..................................................425
Setting a Destination.........................................423
SiriusXM Traffic and Travel Link......................428
Zoom.....................................................................425
Network Connectivity..................................375 Connecting the Vehicle to a Mobile
Network............................................................375
Network Connectivity – Troubleshooting.........................................376
Normal Scheduled Maintenance..............467
O
Oil Change Indicator Reset
.......................305
Oil Check See: Engine Oil Check......................................304
Opening and Closing the Hood
................301
Closing the Hood...............................................302
Opening the Hood..............................................301
536
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only)..............................................................280
Reporting Safety Defects (U.S. Only)......280
Resuming the Set Speed............................227
Roadside Assistance
...................................265
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................266
Vehicles sold in the United States: Getting Roadside Assistance....................................265
Vehicles Sold in the United States: Using Roadside Assistance....................................265
Roadside Emergencies...............................265
Running-In See: Breaking-In.................................................262
Running Out of Fuel......................................181 Refilling With a Portable Fuel Container........181
S
Safety Canopy™................................................51
Safety Precautions........................................179 Satellite Radio
...............................................386
Satellite Radio Electronic Serial Number
(ESN)..................................................................387
Satellite Radio Reception Factors..................386
SiriusXM Satellite Radio Service.....................387
Troubleshooting..................................................388
Scheduled Maintenance Record...............471
Scheduled Maintenance
............................462
Seatbelt Extensions........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats.................................................................146
Security..............................................................77
Settings
...........................................................437
911 Assist...............................................................438
Ambient Lighting................................................439
Audio.....................................................................438
Automatic Updates............................................438
Bluetooth..............................................................438
Charge Settings..................................................438
Clock......................................................................438
Display...................................................................438 Driver Assist.........................................................438
General..................................................................438
Lincoln Way..........................................................438
Message Center.................................................438
Mobile Apps.........................................................438
Multi Contour Seats...........................................438
Navigation............................................................438
Personal Profiles.................................................439
Phone....................................................................438
Seats......................................................................438
Sound.....................................................................437
Valet Mode...........................................................439
Vehicle...................................................................438
Voice Control.......................................................438
Setting the Cruise Control Speed............226 Changing the Set Speed..................................226
Side Airbags
.....................................................50
Side Sensing System...................................212
Object Distance Indicator.................................213
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................350
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16
Special Instructions...............................................15
538
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Miscellaneous......................................................327
Plugging in Your HYBRID..................................327
Removing Vehicle From Storage....................327
Tires.......................................................................327
Ventilation See: Climate Control............................................141
VIN See: Vehicle Identification Number................361
Voice Control...................................................82
W
Warning Lamps and Indicators..................104 Adaptive Cruise Control Indicator..................105
Anti-Lock Brake System Warning Lamp........105
Auto Hold Active.................................................105
Auto Hold Unavailable.......................................105
Automatic Headlamp High Beam Indicator............................................................105
Battery....................................................................105
Blind Spot Monitor..............................................105
Brake System Warning Lamp...........................106
Cruise Control Indicator....................................106
Direction Indicator..............................................106
Door Ajar...............................................................106
EcoSelect..............................................................106
Electric Park Brake..............................................106
Engine Oil..............................................................106 Engine or Motor Coolant Temperature..........106
Fasten Seatbelt Warning Lamp........................107
Front Airbag..........................................................107
Grade Assist..........................................................107
Headlamp High Beam Indicator......................107
Heads Up Display................................................107
Hood Ajar..............................................................107
Lane Keeping System Lamp.............................107
Low Fuel Level Warning Lamp.........................107
Low Tire Pressure Warning Lamp...................107
Low Washer Fluid Level Warning Lamp.........107
Parking Lamps.....................................................108
Powertrain Fault..................................................108
Ready to Drive.....................................................108
Service Engine Soon..........................................108
Stability Control...................................................108
Stability Control Off............................................108
Stop Safely............................................................109
Trunk Ajar..............................................................109
Washer Fluid Check......................................312
Washers See: Cleaning the Exterior................................319
See: Wipers and Washers...................................
84
Waxing............................................................320
Welcome Lighting
............................................91
What Is 911 Assist............................................55
What Is Automatic High Beam Control............................................................93 What Is Cruise Control................................226
Wheels and Tires.........................................329
Technical Specifications...................................357
Wi-Fi Hotspot
.................................................379
Windows and Mirrors.....................................95
Windshield Washers
......................................86
Windshield Wipers..........................................84
Intermittent Wipe..................................................84
Speed Dependent Wipers..................................84
Wiper Blades See: Checking the Wiper Blades....................314
Wipers and Washers......................................84
541
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index