1. Select Add Phone.
Note: A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note: A number appears on your cell phone
and on the touchscreen.
3. Confirm that the number on your cell phone matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell
phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings to specify the primary
phone. You can change this setting at any
time.
Using Your Cell Phone
Recent Call List
Display and select an entry from a list of
previous calls. Contacts
Display a smart search form to look up your
contacts. Use the List button to alphabetically
sort your contacts.
Change Phone
Display the list of paired or connected
devices that you can select.
Phone Settings
Change ring tones, alerts or pair another
phone.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone.
Text Messaging
Setting Text Message Notification
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth.
3. Select the information icon to the right of
your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell phone.
2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
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Adjusting the Guidance Prompt Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note:
If you have inadvertently adjusted the
volume to zero, press the turn indicator
button to play the last voice prompt and then
adjust the volume to the desired level.
Muting Guidance Prompts Select the mute option on the
screen to mute guidance prompts.
Note: The system mutes the next and all
future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation route
as a destination along your route. You can
add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
3. Select Add Waypoint.
4. Select
Go. Canceling Route Guidance Select the route guidance menu
option on the active guidance
screen.
Select
Cancel Route. Note:
The route guidance menu option is
always in the bottom right-hand corner of
the main map. cityseeker
(If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico). cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions.
When you have selected a point of interest,
the location and information appear, such as
address, phone number and a star rating.
Press
More Information to see a photo, a
review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
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For restaurants, cityseeker can provide
information such as star rating, average cost,
review, handicap access, hours of operation,
and website address.
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
•
Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of operation
and admission price. SiriusXM Traffic and Travel Link (If
Equipped)
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate and
subscribe to receive SiriusXM Traffic and
Travel Link information. It helps you locate
the best gas prices, find movie listings, get
current traffic alerts, view the weather map,
get accurate ski conditions and see current
sports scores.
The system calculates a reasonable efficient
route based on available speed limits, traffic,
and road conditions. You may know a local
short cut that is more efficient at a given time
than the route provided by SYNC 3, but you
should expect a slight difference in minutes
or miles with the SYNC 3 route. Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service which
provides additional information about certain
places of interest, for example restaurants,
hotels and tourist sites. Points of interest that
have Michelin travel guide information
display a button to show you more
information. Push the button to see the
additional information. If you have paired
your phone with the system, you can press
the phone button to directly establish a call
with the selected point of interest.
Navigation Map Accuracy and Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to HERE
by going to www.here.com. HERE evaluates
all reported map errors and responds with
the result of their investigation by e-mail.
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When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 459). 2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off.
See Phone
(page 459).
2. Pair your device. See Phone (page 459). 3. Start the apps on your device that you
want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off.
See Phone
(page 459).
3. Switch on
Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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Action and Description
Menu Item
Touch this button to view nearby movie theaters and their show times, if \
available.
Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area.
Weather
Select to see the weather map, which can show storms,
radar information, charts and winds.
Map
Select to choose from a listing of weather locations.
Area
Touch this button to view scores and schedules from a variety of sports. \
You can also save up to
10 favorite teams for easier access. The score automatically refreshes w\
hen a game is in progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting. Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
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Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 432).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
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Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
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Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 459).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 444).
– Device indexing required.
•Re-index your device.
See Settings (page 478).
– Device lock screen enabled.
•Unlock your device before connecting it.
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