Page 497 of 609

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
494
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Page 505 of 609

Personal Profiles (If Equipped)
Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote control. The remote control selected was already associated with another profile \
and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active. Another user changed the settings for the wrong personal profile.
502
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Page 549 of 609
Antenna Positions
Maximum output power Watt (Peak RMS)
Frequency Band MHz
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio frequency
transmitters, check for disturbances from
and to all electrical equipment in your
vehicle, both in the standby and transmit
modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields generated
inside your vehicle cabin by the transmitter
installed do not exceed applicable human
exposure requirements.
546
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Appendices
Page 603 of 609

Hill Start Assist.....................................................133
Keys and Intelligent Access..............................133
Lane Keeping System........................................135
Maintenance.........................................................135
MyKey.....................................................................137
Park Aid..................................................................138
Park Brake.............................................................138
Power Steering....................................................139
Pre-Collision Assist.............................................140
Remote Start.........................................................140
Seats.......................................................................140
Stability Control.....................................................141
Starting System ....................................................141
Tire Pressure Monitoring System....................142
Transmission.........................................................142
Installing Child Restraints.............................23 Inflatable Seatbelts...............................................27
Standard Seatbelts...............................................24
Using Lap and Shoulder Belts...........................23
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................29
Using Tether Straps...............................................31
Installing the Vehicle Identification Card...............................................................427
Instrument Cluster...........................................111
Instrument Lighting Dimmer........................99
Instrument Panel..............................................19 Interior Lamps.................................................101
Front Interior Lamp..............................................101
Interior Lamp Function.......................................102
Rear Interior Lamps............................................102
Switching All of the Interior Lamps Off..........102
Switching All of the Interior Lamps On...........101
Switching the Individual Map Lamps On and
Off.......................................................................102
Interior Luggage Compartment Release...........................................................85
Interior Mirror
.................................................108
Auto-Dimming Mirror..........................................108
Introduction
.........................................................7
J
Jump Starting the Vehicle..........................286 Connecting the Jumper Cables......................287
Jump Starting......................................................288
Preparing Your Vehicle.....................................286
Removing the Jumper Cables........................288
K
Keyless Entry
....................................................83
SECURICODE™ Keyless Entry Keypad.............83
Keyless Starting
.............................................180
Ignition Modes.....................................................180 Keys and Remote Controls............................61
L
Lane Keeping System..................................251
Switching the System On and Off..................252
Lighting Control
...............................................97
Flashing the Headlamp High Beam.................98
Headlamp High Beam.........................................98
Lighting..............................................................97 General Information.............................................97
Lincoln Automotive Financial Services......14
Lincoln Protect..............................................507 Lincoln Protect (CANADA ONLY)...................508
Lincoln Protect Extended Service Plans (U.S.
Only)..................................................................507
Load Carrying.................................................271
Load Limit
........................................................271
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................275
Vehicle Loading - with and without a Trailer..................................................................271
Locking and Unlocking..................................72 Activating Intelligent Access..............................
72
Autolock...................................................................77
Battery Saver..........................................................78
Door Lock Indicator..............................................72
600
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index