2020 LINCOLN AVIATOR bluetooth

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help if you are in an accident. If a
crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts [if
equipped], or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth enabled phone. You can learn
more about the 911 Assist feature, by visiting:
Website
www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off, the triggers
for 911 Assist. If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone. SYNC will then attempt to call the
emergency services. Before making the call:
•
SYNC provides a short window of time,
about 10 seconds, to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to
immediately provide your name, phone
number and location, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 12). EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar. Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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WHAT IS PHONE AS A KEY
Phone as a key allows you to use your phone
in place of a remote control.
You can use your phone for the following
functions:
•
Remote locking and unlocking.
• Passive entry and exit.
• Passive start.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could cause your phone
as a key to stop working:
• The approximate phone as a key range
is 131 ft (40 m).
• Your Bluetooth connection is not
enabled, is disrupted, or out of range. •
Your phone as a key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Your phone frequencies have jammed.
• Your phone is too close to metal objects
or other electronic devices.
PROGRAMMING YOUR PHONE
Refer to the Lincoln Way app for instructions
on registering your vehicle and programming
your phone as a key.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your backup start passcode
completely setup before using valet mode. Note:
Once the system detects a valid phone
as a key, the temporary passcode displays
in both the touchscreen and mobile app. If
the system does not detect a valid phone as
a key, it prompts you to enter your backup
start passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode
on the keyless entry keypad to lock or
unlock your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable valet mode, press Exit Valet Mode
on the touchscreen. Once the system detects
an authorized phone as a key, it disables. If
the system does not detect a valid phone as
a key, it prompts you to enter your backup
start passcode. Once validated, valet mode
disables.
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(If Equipped)

USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
phone as a key, follow the steps below:
1. Press the brake pedal and the ignition
button. If the system does not detect a
valid phone as a key, a message appears
and the system prompts you for your
backup starting passcode.
Note: Make sure you have phone as a key
active on at least one phone to use the
previously created backup starting code.
Note: If the backup starting passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your backup starting passcode.
3. After entering your backup starting passcode, you must press Enter within
30 seconds.
4. Once the system validates the backup starting passcode, a message alerts you
to start your vehicle. 5. Press the brake pedal and the ignition
button within 20 seconds to start the
engine.
6. If your vehicle does not start, repeat steps 1-5.
PHONE AS A KEY –
TROUBLESHOOTING
Phone as a Key – Frequently Asked
Questions
How can I tell if my vehicle has phone as a
key? Once you pair your phone with your
vehicle, the touchscreen display menu
identifies the phone as a key option if it
is available. See Programming Your
Phone (page 70). Why do I get a No Key Detected message
in the instrument cluster display when I am
using phone as a key and my phone is in
the car?
Your phone ’s Bluetooth connection has
been disrupted or is not connected. Try
to reconnect via Bluetooth using the
Lincoln Way app, verify your phone as
a key is still active, enabled and has not
been revoked.
What do I do if my phone is lost, damaged,
or the battery has depleted? Use the backup starting passcode that
you created to protect you in the event
that your phone is lost, damaged, or the
battery has depleted.
See Using the
Backup Start Passcode (page 71).
How many phones can I use for phone as
a key? You can program and activate up to four
phones with phone as a key to your
vehicle.
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(If Equipped)

How does a valet drive my car if I only use
my phone as a key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet Mode
(page 70).
How do I delete a phone as a key
programmed to my vehicle? If the phone as a key belongs to your
account, you can delete it from your
phone. If not, reset phone as a key from
the touchscreen display menu.
I uninstalled my Lincoln Way app and
reinstalled it. Why am I not able to get a
new phone as a key? Remove the phone as a key that was
previously associated with your phone
or reset phone as a key from your
vehicle, and then request a new phone
as a key. Why can I not remotely start the vehicle
with my phone as a key?
Using the Lincoln Way app, verify your
phone as a key to be active and enabled
via Bluetooth connection on at least one
phone. If Bluetooth has connected but
phone as a key is not active, activate
your phone as a key where prompted
from the Lincoln Way app.
See Using
the Backup Start Passcode (page 71).
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(If Equipped)

1. Open the floor console storage
compartment lid.
2. Insert the passive key into the backup slot.
3. With the key in this position, press the brake pedal then press the push button
ignition switch to switch the ignition on
and start your vehicle.
Fast Restart
The fast restart feature allows you to restart
your vehicle within 20 seconds of switching
it off, even if it does not detect a valid
passive key.
Within 20 seconds of switching the engine
off, press the brake pedal and press the push
button ignition switch. After 20 seconds, you
can no longer start your vehicle if it does not
detect a valid passive key.
Once your vehicle starts, it remains running
until you press the push button ignition
switch, even if your vehicle does not detect
a valid passive key. You cannot start your
vehicle if the system does not detect a valid
passive key within 20 seconds. Vehicles using Phone as a Key
Note:
Do not touch the accelerator pedal.
Note: You must have your Phone as a Key
in your vehicle in order to shift the
transmission out of park (P).
1. Fully depress the brake pedal.
2. Press the push button ignition switch.
The system does not function if:
• The bluetooth-enabled phone
frequencies are jammed.
• The Phone as a Key battery is low or fully
discharged.
Phone as a Key Backup Starting
Passcode
Note: In order to use the Backup Start
Passcode feature, Phone as a Key must be
active and enabled on at least one phone.
If you are unable to start your vehicle, do the
following:
1. Fully depress the brake pedal.
2. SYNC displays the Backup Starting Passcode entry screen.
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Protected Component
Fuse Rating
Fuse or Relay Number
Switch interface module A.
Smart datalink connector.
Instrument cluster.
Not used (spare).
15A
14
SYNC.
15A
15
Electronic finish panel.
Not used.
—
16
Headlamp control module.
7.5A
17
Not used (spare).
7.5A
18
Headlamp switch.
5A
19
Push button ignition switch.
Telematics control unit module.
5A
20
eCall.
Bluetooth low energy module.
Not used.
5A
21
Not used (spare).
5A
22
Not used (spare).
30A
23
Moonroof.
30A
24
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Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing active. Vehicle location sharing active.
Vehicle data and location sharing
active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
470). Select to adjust climate settings
See
Climate (page 482).
Select to make calls and access
the phonebook on your cell phone.
See
Phone (page 485).
Select to use the navigation
system. See Navigation (page 487).
Select to search for and use
compatible apps on your iOS or
Android device.
See Apps (page
495). Select to adjust system settings.
See
Settings (page 498).
Cleaning the Touchscreen
See
Cleaning the Interior (page 382).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the regional website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
4. Follow the instructions provided to download the update to the USB drive.
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