SETTINGS
Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings. Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.
Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off. Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
498
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3E280315 E268570
Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 458).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
501
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
502
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
503
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 485).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 470).
– Device indexing required.
•Re-index your device.
See Settings (page 498).
– Device lock screen enabled.
•Unlock your device before connecting it.
504
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
Possible Cause and Resolution
Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
An issue on some older versions of the Android operating system could re\
sult in apps
not being found.
•Switch Bluetooth off and on again to force the system to reconnect to you\
r device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them. –
Device limitation. Some Android devices have a limited number of Bluetoo\
th ports that
apps can use to connect. If you have more apps running on your device th\
an the number
of available Bluetooth ports, the system cannot find all of them.
•Close some of the apps to allow the system to find those that you want t\
o use.
511
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING: Keep antenna and power
cables at least
4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation. Note:
Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Appendices
Driver and Passenger Knee Airbags.........58
Driving Aids...................................................282
Driving Hints..................................................323
Driving Through Water................................324
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps......108
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)....................108
E
Economical Driving
......................................323
Electric Parking Brake.................................236 Applying the Electric Parking Brake..............236
Automatically Releasing the Electric Parking
Brake.................................................................237
Manually Releasing the Electric Parking Brake.................................................................237
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge..............................................................238
Electromagnetic Compatibility
..................554
Emergency Call Limitations..........................63
Emergency Call Requirements....................62
Emergency Door Release............................86 Emission Law
..................................................219
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance............220
Tampering With a Noise Control System...............................................................219
End User License Agreement...................559 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................559
Engine Block Heater
...................................206
Using the Engine Block Heater......................207
Engine Coolant Check................................364 Adding Coolant...................................................365
Coolant Change..................................................367
Engine Coolant Temperature
Management...................................................368
Fail-Safe Cooling................................................367
Recycled Coolant...............................................366
Severe Climates..................................................367
Engine Emission Control
.............................219
Engine Immobilizer See: Passive Anti-Theft System........................94
Engine Oil Check...........................................361 Adding Engine Oil..............................................362
Engine Oil Dipstick........................................361
Engine Specifications...................................421 Drivebelt Routing................................................422
Entertainment................................................470 AM/FM Radio........................................................471 Apps.......................................................................482
Bluetooth Stereo or USB..................................480
CD (If equipped)..................................................479
HD Radio
™ Information (If Available)..............
475
SiriusXM® Satellite Radio (If Activated)..........471
Sources.................................................................470
Supported Media Players, Formats and Metadata Information...................................482
USB Ports.............................................................482
Environment.....................................................20
EPB See: Electric Parking Brake.............................236
Essential Towing Checks.............................319 Before Towing a Trailer.....................................320
Hitches...................................................................319
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................320
Safety Chains.......................................................319
Trailer Brakes........................................................319
Trailer Lamps.......................................................320
When Towing a Trailer......................................320
Event Data Recording See: Data Recording.............................................12
Export Unique Options
...................................19
Exterior Mirrors................................................117 360-Degree Camera...........................................119
Auto-dimming Feature........................................119
Auto-Folding Exterior Mirrors............................118
596
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index