2020 Lexus ES350 Owner's Manual / LEXUS 2020 ES350 FROM OCT. 2019 PROD. OWNER'S MANUAL (OM06194U)

571-3. Lexus Enform
1
For safety and security
Subscribers have the following Safety
Connect services available:
Automatic Collision Notification
*
Helps drivers receive necessary response
from emergency service providers.
( 
P.58)
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle theft.
(
P.59)
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-center sup-
port. ( 
P.59)
Enhanced Roadside Assistance
Provides drivers various on-road assis-
tance. ( 
P.59)
After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
Services
Subscription

581-3. Lexus Enform
“SOS” button in your vehicle for fur-
ther subscription details.
The United States
1-800-25-LEXUS (1-800-255-3987)
Canada
1-800-26-LEXUS (1-800-265-3987)
Puerto Rico
1-877-539-8777
■Safety Connect Serv ices Information
●Phone calls using the vehicles Blue-
tooth® technology will not be possible
during Safety Connect.
●Safety Connect is available beginning Fall
2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative co ndition, cellular con-
nection availability, and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca-
tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assist ance will not func-
tion in the United St ates Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com- patible.
■Languages
The Safety Connect re sponse center will
offer support in mult iple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the engine switch is turned to
IGNITION ON mode, the red indica-
tor light comes on for 2 seconds then
turns off. Afterward, the green indica-
tor light comes on, indicating that the
service is active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
Safety Connect LED light Indi-
cators
Safety Connect services

591-3. Lexus Enform
1
For safety and security
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the agent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
 ANSI (American National Stan-
dards Institute) C95.1 [1992]
Safety information for Safety
Connect

601-3. Lexus Enform
NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engi neers, and physi-
cians from universi ties, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.

611-4. Theft deterrent system
1
For safety and security
1-4.Theft deterrent system
The indicator light flashes after the
engine switch has been turned off to
indicate that the system is operating.
The indicator light stops flashing after
the engine switch has been turned to ACCESSORY or IGNITION ON
mode to indicate that the system has
been canceled.
■System maintenance
The vehicle has a maintenance-free type
engine immobilizer system.
■Conditions that may cause the system to
malfunction
●If the grip portion of the key is in contact
with a metallic object
●If the key is in close proximity to or touch-
ing a key registered to the security sys-
tem (key with a built-in transponder chip)
of another vehicle
■Certifications for the en gine immobilizer system
For vehicles sold in the U.S.A. , Hawaii, Guam and Puerto Rico
Engine immobilizer system
The vehicle’s keys have built-in tran-
sponder chips that prevent the
engine from starting if a key has not
been previously registered in the
vehicle’s on-board computer.
Never leave the keys inside the
vehicle when you leave the vehicle.
This system is designed to help pre-
vent vehicle theft but does not guar-
antee absolute security against all
vehicle thefts.
Operating the system

621-4. Theft deterrent system
For vehicles sold in Canada
NOTICE
■To ensure the system operates cor-
rectly
Do not modify or remove the system. If
modified or removed, the proper opera-
tion of the system cannot be guaranteed.

631-4. Theft deterrent system
1
For safety and security
■Items to check before locking the
vehicle
To prevent unexpected triggering of
the alarm and vehicle theft, make sure
of the following:
 Nobody is in the vehicle.
 The windows and moon roof (if
equipped) or panoramic moon roof
(if equipped) are closed before the
alarm is set.
 No valuables or other personal
items are left in the vehicle.
■Setting
Close the doors, trunk and hood, and
lock all the doors. The system will be set automatically after 30 seconds.
The indicator light changes from being on
to flashing when the system is set.
■Canceling or stopping
Do one of the following to deactivate
or stop the alarm:
 Unlock the doors.
 Turn the engine switch to ACCES-
SORY or IGNITION ON mode, or
start the engine. (The alarm will be
deactivated or stopped after a few
seconds.)
■System maintenance
The vehicle has a maintenance-free type
alarm system.
■Triggering of the alarm
The alarm may be triggered in the following
situations:
(Stopping the alarm deactivates the alarm
system.)
●The trunk is unlocked using the mechani-
cal key.
●A person inside the vehicle opens a door,
the trunk or hood, or unlocks the vehicle
Alarm
The alarm uses light and sound to
give an alert when an intrusion is
detected.
The alarm is triggered in the follow-
ing situations when the alarm is set:
 A locked door is unlocked or
opened in any way other than
using the entry function, wireless
remote control or mechanical
key. (The doors will lock again
automatically.)
 A locked trunk is unlocked or
opened in any way other than
using the entry function or wire-
less remote control.
 The hood is opened.
Setting/canceling/stopping the
alarm system

641-4. Theft deterrent system
using a door lock switch.
●The battery is recharged or replaced
when the vehicle is locked. ( P.380)
■Alarm-operated door lock
In the following cases, depending on the sit-
uation, the door may automatically lock to
prevent improper entry into the vehicle:
●When a person remaining in the vehicle
unlocks the door and the alarm is acti-
vated.
●While the alarm is activated, a person
remaining in the vehicle unlocks the door.
●When recharging or replacing the bat-
tery
NOTICE
■To ensure the system operates cor-
rectly
Do not modify or remove the system. If
modified or removed, the proper opera-
tion of the system cannot be guaranteed.