2020 Lexus ES300h Owner's Manual

571-3. Lexus Enform
1
For safety and security
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service. In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
Safety Connect services
Safety information for Safety
Connect

581-3. Lexus Enform
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engi neers, and physi-
cians from universi ties, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.
*: If equipped
After you sign the Telematics Subscrip-
tion Service Agreement, download the
Lexus Enform Remote app from your
cellular phone’s app st ore, and register
within the app (or en roll and complete
registration at the dealer), you can
begin using these services. ( P.54)
A variety of subscription terms are
available. Contact your Lexus dealer,
or call 1-800-25-LEXUS (1-800-
255-3987) for further subscription
details.
■Availability of service
Lexus Enform Remote is available in the
contiguous United States, Washington D.C.
and Alaska.
Lexus Enform Remote is not available in
some countries or areas.
■Lexus Enform Remote Information
●Lexus Enform Remote should only be
used by authorized users.
●Laws in some communities may require
that the vehicle be within view of the user
Lexus Enform Remote*
Lexus Enform Remote is a cellular
phone application that lets you view
and remotely control certain
aspects of your vehicle.
For details about the functions and
services of this application, refer to
http://www.lexus.com/enform/
.
Function of the Lexus Enform
Remote is achieved by using DCM
(Data Communication Module).
Subscription

591-3. Lexus Enform
1
For safety and security
when operating Lexus Enform Remote.
In some states, use of Lexus Enform
Remote may violate state or local laws.
Before using Lexus Enform Remote,
check your state and local laws.
●Any malfunction of the Lexus should be
repaired by your Lexus dealer.
●Lexus Enform Remote is designed to
work at temperatures above -22°F (-
30°C). This specification is related to the
Lexus Enform Remote operation, but is
dependent on the vehicle’s operating
temperature range which may be differ-
ent.
●Content is subject to change without
notice.
●Some features of the Lexus Enform
Remote may not be available on some
models.
●Additional information can be found at
www.lexus.com/enform/.
●Availability of func tions of the Lexus
Enform service is de pendent on network
reception level.
■Safety information for Lexus Enform
Remote
Refer to the safety information for Safety
Connect: P.57
*: If equipped
■Availability of service
Lexus Enform Service Connect is not avail-
able in some countries or areas.
■Lexus Enform Serv ice Connect Infor-
mation
Availability of functions of the Lexus Enform
Service Connect is dependent on network
reception level.
■Safety information for Lexus Enform
Service Connect
Refer to the safety information for Safety
Connect: P.57
Lexus Enform Service Con-
nect
*
Lexus Enform Service Connect
uses DCM (Data Communication
Module) to collect and transmit
vehicle data that allows Lexus to
provide:
 Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle Alerts,
Required Maintenance, and Vehi-
cle Condition Status)
 Maintenance Notifications
 Vehicle Alert Notifications
For details about this service and
how to register, refer to
http://www.lexus.com/enform/
.
The Lexus Enform Service Con-
nect is achieved by using a DCM
built in the vehicle.

601-4. Hybrid system
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual item.
Gasoline engine
Electric motor (traction motor)
■When stopped/during start off
The gasoline engine stops
* when the
vehicle is stopped. During start off, the
electric motor (traction motor) drives
the vehicle. At slow speeds or when
traveling down a gentle slope, the
engine is stopped
* and the electric
motor (traction motor) is used.
When the shift lever is in N, the hybrid
battery (traction battery) is not being charged.
*: When the hybrid battery (traction bat-
tery) requires charging or the engine is
warming up, etc., the gasoline engine will
not automatically stop.
■During normal driving
The gasoline engine is predominantly
used. The electric motor (traction
motor) charges the hybrid battery
(traction battery) as necessary.
Hybrid system features
Your vehicle is a hybrid vehicle. It has characteristics different from conven-
tional vehicles. Be sure you are closely familiar with the characteristics of your
vehicle, and operate it with care.
The hybrid system combines the use of a gasoline engine and an electric motor
(traction motor) according to driving conditions, improving fuel efficiency and
reducing exhaust emissions.
System components
A
B

611-4. Hybrid system
1
For safety and security
■When accelerating sharply
When the accelerator pedal is
depressed heavily, the power of the
hybrid battery (traction battery) is
added to that of the gasoline engine via
the electric motor (traction motor).
■When braking (regenerative brak-
ing)
The wheels operate the electric motor
(traction motor) as a power generator,
and the hybrid battery (traction bat-
tery) is charged.
■Regenerative braking
In the following situations, kinetic energy is
converted to electric energy and decelera-
tion force can be obta ined in conjunction
with the recharging of the hybrid battery
(traction battery).
●The accelerator pedal is released while
driving with the shift lever in D or S.
●The brake pedal is depressed while driv-
ing with the shift lever in D or S.
■EV indicator
The EV indicator comes on when the vehi-
cle is driven using only the electric motor
(traction motor) or th e gasoline engine is
stopped.
■Conditions in which the gasoline engine
may not stop
The gasoline engine starts and stops auto-
matically. However, it may not stop auto-
matically in the following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction battery) charging
●When the temperature of the hybrid bat-
tery (traction battery) is high or low
●When the heater is switched on*: Depending on the circumstances, the
gasoline engine may also not stop auto-
matically in other situations.
■Charging the hybrid battery (traction
battery)
As the gasoline engine charges the hybrid
battery (traction battery), the battery does
not need to be charged from an outside
source. However, if the vehicle is left parked
for a long time the hybrid battery (traction
battery) will slowly discharge. For this rea-
son, be sure to drive the vehicle at least
once every few months for at least 30 min-
utes or 10 miles (16 km ). If the hybrid bat-
tery (traction battery) becomes fully
discharged and you are unable to start the
hybrid system, contact your Lexus dealer.
■Charging the 12-volt battery
 P.392
■After the 12-volt battery has discharged
or when the terminal has been removed
and installed during exchange, etc.
The gasoline engine may not stop even if
the vehicle is being driven by the hybrid bat-
tery (traction battery). If this continues for a
few days, contact your Lexus dealer.
■Sounds and vibrations specific to a
hybrid vehicle
There may be no engine sound or vibration
even though the vehicle is able to move with
the “READY” indicator is illuminated. For
safety, apply the parking brake and make
sure to shift the shift lever to P when parked.
The following sounds or vibrations may
occur when the hybrid system is operating
and are not a malfunction:
●Motor sounds may be heard from the
engine compartment.
●Sounds may be heard from the hybrid
battery (traction battery) behind the rear
seats when the hybrid system starts or
stops.
●Relay operating sounds such as a snap or

621-4. Hybrid system
soft clank will be emitted from the hybrid
battery (traction battery), behind the rear
seats, when the hybrid system is started
or stopped.
●Sounds from the hybrid system may be
heard when the trunk lid is open.
●Sounds may be heard from the transmis-
sion when the gasoline engine starts or
stops, when driving at low speeds, or
during idling.
●Engine sounds may be heard when
accelerating sharply.
●Sounds may be heard due to regenera-
tive braking when the brake pedal is
depressed or as the accelerator pedal is
released.
●Vibration may be felt when the gasoline
engine starts or stops.
●Cooling fan sounds may be heard from
the air intake vent under the rear seat.
■Maintenance, repair, recycling, and dis-
posal
Contact your Lexus dealer regarding main-
tenance, repair, recycling and disposal. Do
not dispose of the vehicle yourself.
■Customization
Settings (e.g. on/off operation of the EV
indicator) can be changed.
(Customizable features:  P.418)
When driving with the gasoline engine
stopped, a sound, which changes in
accordance with the driving speed, will
be played in order to warn people
nearby of the vehicle’s approach. This
sound may be heard inside the vehicle.
The sound will stop when the vehicle
speed exceeds approximately 22mph
(35km/h).
■Vehicle proximity notification system
In the following cases, the vehicle proximity
notification system may be difficult for sur-
rounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the vehicle proximity notification
system is installed on the front of the vehicle,
it may be more difficult to hear from the rear
of the vehicle compared to the front.
Vehicle proximity notification
system

631-4. Hybrid system
1
For safety and security
The illustration is an example for explanation and may differ from the actual item.
Warning label
Service plug
Hybrid battery (traction battery)
High voltage cables (orange)
Electric motor (traction motor)
Power control unit
Air conditioning compressor
■Running out of fuel
When the vehicle has run out of fuel and the
hybrid system cannot be started, refuel the
vehicle with at least enough gasoline to
make the low fuel level warning light
(  P.367) go off. If there is only a small
amount of fuel, the hybrid system may not
be able to start. (The standard amount of fuel is about 2.4gal. [9.0 L, 2.0 Imp.gal.],
when the vehicle is on a level surface. This
value may vary when the vehicle is on a
slope. Add extra fuel when the vehicle is
inclined.)
■Electromagnetic waves
●High voltage parts and cables on hybrid
vehicles incorporate electromagnetic
Hybrid system precautions
Take care when handling the hybrid system,
as it is a high voltage system (about
650 V at maximum) as well as contains parts that become extremely hot when
the hybrid system is operating. Obey th e warning labels attached to the vehi-
cle.
System components
A
B
C
D
E
F
G

641-4. Hybrid system
shielding, and therefore emit approxi-
mately the same amount of electromag-
netic waves as conventional gasoline
powered vehicles or home electronic
appliances.
●Your vehicle may cause sound interfer-
ence in some third party-produced radio
parts.
■Hybrid battery (traction battery)
The hybrid battery (traction battery) has a
limited service life. The lifespan of the
hybrid battery (traction battery) can
change in accordance with driving style and
driving conditions.
WARNING
■High voltage precautions
This vehicle has high voltage DC and AC
systems as well as a 12-volt system. DC
and AC high voltage is very dangerous
and can cause severe burns and electric
shock that may result in death or serious
injury.
●Never touch, disassemble, remove or
replace the high voltage parts, cables
or their connectors.
●The hybrid system will become hot
after starting as the system uses high
voltage. Be careful of both the high
voltage and the high temperature, and
always obey the warning labels
attached to the vehicle.
●Never try to open the service plug
access hole located under the rear
seat (right side). The service plug is
used only when the vehicle is serviced
and is subject to high voltage.
■Road accident cautions
Observe the following precautions to
reduce the risk of death or serious injury:
●Stop the vehicle in a safe place to pre-
vent subsequent accidents. While
depressing the brake pedal, apply the
parking brake and sh ift the shift lever
to P to stop the hybrid system. Then,
slowly release the brake pedal.
●Do not touch the high voltage parts,
cables and connectors.
●If electric wires are exposed inside or
outside your vehicle, an electric shock
may occur. Never touch exposed elec-
tric wires.
●If a fluid leak occurs, do not touch the
fluid as it may be st rong alkaline elec-
trolyte from the hybrid battery (trac-
tion battery). If it comes into contact
with your skin or eyes, wash it off
immediately with a large amount of
water or, if possible, boric acid solu-
tion. Seek immediate medical atten-
tion.
●If electrolyte is leaking from the hybrid
battery (traction battery), do not
approach the vehicle.
Even in the unlikely event that the
hybrid battery (traction battery) is
damaged, the internal construction of
the battery will prev ent a large amount
of electrolyte from leaking out. How-
ever, any electrolyte that does leak out
will give off a vapor. This vapor is an
irritant to skin and eyes and could
cause acute poisoning if inhaled.
●Do not bring burning or high-tem-
perature items close to the electrolyte.
The electrolyte may ignite and cause a
fire.
●If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possible.
Never use a fire extinguisher that is not
meant for electric fires. Using even a
small amount of water may be danger-
ous.